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Reviews of Best Western Smoky Mountain Inn

2.5 out of 5
Best Western Smoky Mountain Inn
130 Shiloh Trl, Waynesville, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 476 out of 805 reviews" "
Rating 8 - Good. 246 out of 805 reviews" "
Rating 6 - Okay. 62 out of 805 reviews" "
Rating 4 - Poor. 14 out of 805 reviews" "
Rating 2 - Terrible. 7 out of 805 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sumalee

Liked: Staff & service, property conditions & facilities
We found a few hair strands on the soap stand in the shower. A pillow had a strain on it, but not sure whether ITV’s and old strain or the maid forget to change it ??
Stayed 1 night in May 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

nikolaos

Stayed 1 night in Apr 2024

10/10 Excellent

Tonya

Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Stayed 1 night in Apr 2024

10/10 Excellent

Michael D

Liked: Cleanliness, staff & service
Location
Stayed 2 nights in Apr 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Tammy J

Liked: Cleanliness, staff & service, property conditions & facilities
Great price Convenient location
Stayed 1 night in Mar 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean
Stayed 1 night in Mar 2024

6/10 Okay

Lynn, Nashville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When i booked the property on Expedia, it also populated my calendar on my iPhone. When it was time to check in, I went to the calendar and clicked the property where it took me to maps to navigate my way to the hotel. The maps link took me 20 miles in another direction with an incorrect address. I called the hotel and they were very helpful to get me to the correct location. That needs to be fixed in your setup.
Stayed 1 night in Mar 2024

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was an older property but our room had been updated. Room was clean and bed was very comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024

6/10 Okay

Manuel, DOUGLASVILLE

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Awful service at front desk
Stayed 1 night in Feb 2024

8/10 Good

Treva

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel, but we have stayed here many times through the years. The beds were good and the shower was superb...Lots of water pressure and great towels. Staff is nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marie, Yonkers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went in the off season, so it was quiet. But is high on a hill, I think it would be quiet all year round. They state breakfast. It is a continental breakfast. If you like toasted bread w/butter, jelly, cream cheese etc. And plastic muffins and donuts. Coffee machine was good. The room was clean and comfortable. Enjoy your stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary Ann

Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Great customer service.
Stayed 1 night in Jan 2024

10/10 Excellent

Carrie

Stayed 1 night in Jan 2024

6/10 Okay

Carol

Liked: Cleanliness
Disliked: Staff & service
I've never been treated so rudely by the front desk staff. They could have cared less that we were even there. I was trying to be thoughtful and brought up the room garbage when checking out because of the steep incline and steps. The front desk clerk told me to put it in the outside can. I've never been treated so rudely by staff. The clerk refused to print our receipt. They said, 'Check your email. I'm not printing it.' They must think people are idiots. The coffee wasn't filled. The breakfast room was sectioned off. I asked if they were brewing coffee and they called a person from the back. The person came out and pointed to another location where they placed a coffee pot. Not a word-no courtesy-nothing....
Stayed 1 night in Dec 2023

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

Ruben, MIAMI BEACH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everithing is very good
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

catharine

Stayed 2 nights in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The road to the hotel is in poor condition, rooms are outdated and the walls are paper thin. The breakfast was very disappointing as well. If you want a cheap place to rest this is your place just brings ear plugs and plan to go out for breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Jerry

Stayed 2 nights in Dec 2023

10/10 Excellent

Debra

Stayed 1 night in Dec 2023

10/10 Excellent

Charles, Aynor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason i gave it four stars instead of five is because the bathroom was very small.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2023

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not super fancy, but really nice.
This is the third time we've stayed at the Best Western Smoky Mountain Inn in Waynesville while visiting family. The hotel rooms are very clean, large and updated modern. The beds are a little soft, but comfy enough. The front office staff are very personable and helpful. The lobby isn't very big, nor is there a lot of seating for the dining area, but they do offer a continental breakfast with the room stay. The location is okay; it's convenient to a Walmart if needed. Otherwise, there's a little drive into town and other restaurants and shops. It sits atop a hill (or small mountain), and the scenery is pretty. It's not difficult to locate or get to. It tends to be fairly quiet even though it's close to the interstate - especially if you get a room in back and quiet neighbors. I would still bring a white noise maker if you're sensitive to highway, vehicle or neighbor noise. All in all, it's not a super fancy hotel with a zillion amenities, but it's a very nice, clean hotel.
Stayed 2 nights in Nov 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Comfortable and clean.
Stayed 1 night in Nov 2023

4/10 Poor

Michele

Travelled with family
Disliked: Amenities, property conditions & facilities
The Best Western in Waynesville is in desperate need of a remodel. The mattresses had two permanent indentations (giving the impression that two people slept in it minutes before). The carpet is dingy and the walls could use a fresh coat of paint. My daughter said the Inn (more like a motel) seemed like something you would see in a horror movie.
Stayed 1 night in Nov 2023

10/10 Excellent

damishia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Mark, Ridge manor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place could improve on the breakfast!
Stayed 1 night in Oct 2023

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well kept, the staff was very pleasant and the room was extremely clean and well stocked. We had no problems at this location.
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Our stay was great! Very clean and comfy! Also a nice area with Mountain View’s!
Stayed 1 night in Nov 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was the cleanest place I have ever stayed! Exceptionally clean down to the nooks and crannies and all the corners.
Stayed 1 night in Nov 2023

6/10 Okay

Venita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice..reasonably clean..breakfast was all sugary stuff..i understand no kitchen.. but not any healthy choices..
Stayed 3 nights in Nov 2023

10/10 Excellent

Brian

Stayed 1 night in Sep 2023

6/10 Okay

Amy

Travelled with family
The breakfast was not the greatest. Not much to chose from and the second day we were there the pancake machine was not working. That was the only real hot food that was there. The staff were very nice. It did take the edge off irritation. I also wish that there was an area for our families to sit down and hang out. There wasn't much of an area inside for that. there are plenty of spots outside, but it is November and gets cold at night.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Nov 2023

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Sara

Stayed 1 night in Nov 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Shana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Another great stay! Room was clean and the beds were comfortable!
Beautiful mountain views from the outdoor sitting area
Stayed 2 nights in Oct 2023