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Reviews of The Hotel Laurel at Seneca

2.5 out of 5
The Hotel Laurel at Seneca
3380 State Route 14, Watkins Glen, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 274 out of 602 reviews" "
Rating 8 - Good. 202 out of 602 reviews" "
Rating 6 - Okay. 76 out of 602 reviews" "
Rating 4 - Poor. 39 out of 602 reviews" "
Rating 2 - Terrible. 11 out of 602 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake view was nice especially in the morning
Stayed 2 nights in May 2024

10/10 Excellent

Matthew, Dunmore

Liked: Cleanliness, staff & service, property conditions & facilities
Great views of the lake and a quick mile drive from down town. The staff was extremely friendly and helpful! Would stay again!!
Stayed 1 night in May 2024

10/10 Excellent

Boon Pock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is located in a quiet place which is very suitable for my stay.
Stayed 1 night in Apr 2024
Response from Hotel Laurel Management on 9 May 2024
We're glad you enjoyed your stay with us - Thank you for your kind feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay for my bday. Great rooms with spectacular views in a great location for wine tasting and good farm to table dining.
Stayed 2 nights in Apr 2024
Response from Hotel Laurel Management on 9 May 2024
Richard - We are so pleased you had a great birthday weekend with us! See you next time!

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place- would definitely stay again!
Stayed 1 night in Apr 2024
Response from Hotel Laurel Management on 9 May 2024
Joel - Thank you for staying with us. We are so pleased you enjoyed your visit, and we look forward to welcoming you back again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. The room has removed and had a great view the only thing you can hear people in the room next to you. But I would stay again!
Stayed 1 night in Apr 2024
Response from Hotel Laurel Management on 9 May 2024
John - Thank you for your feedback. We hope your neighbors weren't too disruptive. Please join us again when you're visiting the area!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Its was ok, nothing special. Staff were good. No restaurant on site. Roads need work. Pricey for what it is.
Stayed 2 nights in Apr 2024
Response from Hotel Laurel Management on 9 May 2024
David - Thank you for staying with us, and for your honest feedback. We're working hard to make improvements where they are still needed. Apologies, our seasonal restaurant was still closed during your stay. We hope you'll return and stay with us again in the future!

10/10 Excellent

Lee

Stayed 1 night in Apr 2024

10/10 Excellent

Heba

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very nice motel by figer lakes with all rooms overlooking one of the lakes
Stayed 1 night in Apr 2024
Response from Hotel Laurel Management on 9 May 2024
Heba - Thank you for choosing The Hotel Laurel at Seneca Lake. We look forward to hosting you again on your next visit to the Finger Lakes Region!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front desk was very friendly and shared restaurant selections that were perfect. The room was clean and spacious and has a great view of the lake. would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Laurel Management on 27 Apr 2024
Thank you for staying with us! We're happy to hear you enjoyed everything! Please keep us in mind for your future lodging needs in Watkins Glen! :)

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Laurel Management on 27 Apr 2024
Thank you! Please join us again when you're able!

10/10 Excellent

Margaret

Stayed 1 night in Apr 2024
Response from Hotel Laurel Management on 13 May 2024
Thank you for staying with us! Please join us again when you're visiting the area!

10/10 Excellent

Bruce

Business traveller
Liked: Amenities
Beautiful view, Great staff, Clean room
Stayed 3 nights in Apr 2024
Response from Hotel Laurel Management on 17 Apr 2024
Bruce, Thank you for your kind words. Please keep The Hotel Laurel in mind for your future travels to Watkins Glen!

10/10 Excellent

Leila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in couldn't have been more efficient and pleasant with Adam. He was as kind, patient and professional in person as he was on the phone when I called with questions before our stay. The King suite we booked was clean, spacious, comfortable and quiet. And yes - with an unobstructed, beautiful view of Lake Seneca! They didn't have housekeeping service during our stay, but we had plenty of towels and no needs. The bathroom was large, and its shower had good hot water and water pressure (important to me) - but a shelf or vanity in the empty space there would have helped with holding our things. The adjoining room in our suite had a counter top dining area, small fridge, microwave and much appreciated kitchen sink - which added a sense of ease and comfort to our stay. The hotel's location right off Rt 14 was super convenient and perfect for our explorations around the lake. We didn't have a chance to stop in at the bar, but it looked new and modern with a sweeping view of the lake. All in all, a quiet, wonderful stay. Would highly recommend.
Stayed 3 nights in Apr 2024
Response from Hotel Laurel Management on 17 Apr 2024
Leila-thank you for your kind review. It was a pleasure to meet you, we hope you will come back again soon! Travel safe and be well until then

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location at a reasonable price! Room was nicely updated and clean
Stayed 1 night in Apr 2024
Response from The Hotel Laurel Management on 12 Apr 2024
Olivia-Thank you for the kind review. We're glad to hear you enjoyed your stay! Please come back and visit again soon :)

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Love the view,clean, good location freindly check in. Road conditions alittle bad and the half shower door wasnt nuts about , but definitely like our stay their and would go back.
Stayed 2 nights in Apr 2024
Response from Hotel Laurel Manager on 10 Apr 2024
Linda - Thank you for the kind review. We are planning to repair our driveways soon, as they are in need of improvement. Looking forward to hosting you for a stay again in the future. Until then -Travel safe and be well!

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Laurel Manager on 10 Apr 2024
Thank you for the 5-star Review! We look forward to hosting you again for your future lodging needs in Watkins Glen. Safe Travels to you!

10/10 Excellent

Tammy

Disliked: Staff & service
Terrible experience!!
We showed up and nobody was there. Called the hotel and so did two of Hotels . Com employees. Nobody could reach them. After 8:00 at night we had to find a new hotel, after a 4 hour drive!! Still waiting for you guys to get my money back and haven’t heard anything from you.
Stayed 2 nights in Feb 2024

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a very sweet stay for an overnight trip with my sister. The hotel was in great shape and clean. The view was amazing!
Stayed 1 night in Jan 2024

10/10 Excellent

C Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at this property was outstanding!! Our stay was very pleasant. Would stay here again for sure!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeffery

Stayed 1 night in Dec 2023

10/10 Excellent

Maite

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 2 nights in Oct 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful weekend stay at the Hotel Laurel! Beautiful location and rooms. Simple and cozy. Everything was clean and well maintained. The balcony view of Lake Seneca was picturesque. Front desk staff member, Heidi, was welcoming, kind and knowledgeable. She gave excellent recommendations of the area. Looking forward to our next trip to the Finger Lakes and staying here again!
Stayed 2 nights in Nov 2023
Response from GM on 14 Nov 2023
Thank you Rebecca, we are so glad you enjoyed your stay. Hiedie does a wonderful job. We look forward to seeing you again.

10/10 Excellent

Marc-Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views
Stayed 2 nights in Nov 2023
Response from GM on 14 Nov 2023
thank you for your kind comments

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place. View was great.
Nice place great view. However if you want to grab something to eat. Do yourself a favor go on town. Restaurant food awful, awful for whole party. Terrible. Wait staff though was nice and friendly.
Stayed 1 night in Nov 2023
Response from Front Desk on 12 Nov 2023
I'm sorry the food was not to your liking, we do hope to see you soon again one day

8/10 Good

Alicia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk on 12 Nov 2023
Thank you for staying with us and hope to see you again

8/10 Good

Eric, Fairport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are recently renovated and clean. There is quite a smell - not sure if it’s from the new renovations (carpets or tiling) or from the older heating units.
Stayed 1 night in Nov 2023
Response from Front Desk on 12 Nov 2023
Thank you for staying with us and hope to see you again

10/10 Excellent

christina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
Everything was great. No complaints at all. Location location location!
Stayed 2 nights in Nov 2023
Response from Front Desk on 12 Nov 2023
Thank you for staying with us and hope to see you again

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay and beautiful view! Hope the restaurant gets better, waited almost 2 hours for our food and ended up getting them in to-go containers. The bartender was sweet though.
Stayed 2 nights in Nov 2023
Response from Front Desk on 12 Nov 2023
Thank you for staying with us and hope to see you again

10/10 Excellent

Ken

Stayed 3 nights in Nov 2023
Response from Front Desk on 3 Dec 2023
Thank you for staying with us and we hope to see you again soon

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Great view of Lake Seneca.
Stayed 1 night in Oct 2023
Response from Front Desk on 5 Nov 2023
Thank you for staying with us and hope to see you again

8/10 Good

Chris

Stayed 2 nights in Oct 2023
Response from Front Desk on 19 Nov 2023
Thank you for staying with us and hope to see you again!

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was recently renovated from the original motel and they did a fantastic job. The room was comfortable, view was amazing, parking right in front of your room, town with all the shopping and restaurants are located 1 mile down the road, wine trail near by and the staff was so accommodating it couldn’t be more perfect. Definitely worth another visit
Stayed 2 nights in Oct 2023
Response from Front Desk on 5 Nov 2023
Thank you for staying with us and hope to see you again

10/10 Excellent

Ajida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk on 5 Nov 2023
Thank you for staying with us and hope to see you again

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this cute renovated hotel on Lake Seneca with a killer view!!!
Response from Front Desk on 5 Nov 2023
Thank you for staying with us and hope to see you again

10/10 Excellent

Senthil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks very recently upgraded room. Only suggestion would be to have some add-ons in the shower area to hold soap. Or, this could be an opportunity to install dispensable soap and shampoo and get rid of single-use plastic containers.
Stayed 1 night in Oct 2023
Response from Front Desk on 5 Nov 2023
Thank you for staying with us and hope to see you again

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the balcony set this place apart! Retro motel & minimalist style was comfortable and affordable. On site restaurant was good for getting a drink and food after a long drive! Would recommend this place to anyone looking to be close to Watkins Glen State Park & town!
Stayed 3 nights in Oct 2023
Response from Front Desk on 29 Oct 2023
Thank you for staying with us and hope to see you again

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The newly renovated hotel is clean, cozy, and comfortable. The view of the lake is incredible! Nice bar/restaurant on site. Close to Watkins Glen for quick drive to town.
Stayed 2 nights in Oct 2023
Response from Front Desk on 29 Oct 2023
Thank you for staying with us and hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 29 Oct 2023
Thank you for staying with us and hope to see you again

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was a surprisingly nice little hotel! Clean, centrally located, great views!!! I would definitely stay there again!
Stayed 2 nights in Oct 2023
Response from Front Desk on 29 Oct 2023
Thank you for staying with us and hope to see you again

10/10 Excellent

Danielle

Stayed 3 nights in Oct 2023
Response from Front Desk on 12 Nov 2023
Thank you for staying with us and hope to see you again

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay while visiting Watkins Glen. Close to hiking trails, restaurants, grocery store, etc. Even has a restaurant in the hotel albeit limited menu. Rooms are clean and large with great views of the lake. Will definitely stay here when I return.
Stayed 3 nights in Oct 2023
Response from Front Desk on 29 Oct 2023
Thank you for staying with us and hope to see you again

10/10 Excellent

rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been to this hotel several times in the past. I love all the upgrades that have been made without sacrificing the ambiance of the old lodge , I will absolutely recommend the Laurel to anyone who wishes to visit Watkins Glen or do winery tours or just relax. Would really like to see the pool restored.
Stayed 2 nights in Oct 2023
Response from Front Desk on 22 Oct 2023
Thank you for staying with us and hope to see you again

10/10 Excellent

Carrie

Stayed 2 nights in Oct 2023
Response from Front Desk on 29 Oct 2023
Thank you for staying with us and hope to see you again

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Too expensive for what it was.
Walls were very thin and you could hear everything going on in the next room. No vanity for ladies to do make up, etc. Door to outside was not secure. If someone wanted in, they could easily push their way in. Weird shower stall with no door that allowed water to go all over the floor. Restaurant was average. View from balcony was lovely. Comfortable bed.
Stayed 2 nights in Oct 2023
Response from Front Desk on 22 Oct 2023
Thank you for staying with us and hope to see you again

10/10 Excellent

yinney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lake scenery from balcony. Relaxing breakfast by the lake😄
Stayed 1 night in Oct 2023
Response from Front Desk on 22 Oct 2023
Thank you for staying with us and hope to see you again

6/10 Okay

Theresa

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front Desk on 29 Oct 2023
Thank you for staying with us and hope to see you again

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on 22 Oct 2023
Thank you for staying with us and hope to see you again