Lobby

Reviews of Hyatt Regency Bethesda

4 out of 5
Hyatt Regency Bethesda
1 Bethesda Metro Ctr, 7400 Wisconsin Ave, Bethesda, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1078 reviews" "
Rating 8 - Good. 253 out of 1078 reviews" "
Rating 6 - Okay. 86 out of 1078 reviews" "
Rating 4 - Poor. 46 out of 1078 reviews" "
Rating 2 - Terrible. 43 out of 1078 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located within walkable distance to restaurants and shopping. Staff was very friendly. I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Sama Mohamed on 18 Apr 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice atrium
Stayed 2 nights in Apr 2024
Response from Sama Mohamed on 16 Apr 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay !
Stayed 2 nights in Apr 2024
Response from Sama Mohamed on 16 Apr 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff!
Stayed 3 nights in Apr 2024
Response from Sama Mohamed on 14 Apr 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

10/10 Excellent

B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always gorgeous accommodations .. staff is friendly and prompt. Parking was easy via valet, and I had a blast!! Highly recommended
Stayed 1 night in Apr 2024
Response from Sama Mohamed on 14 Apr 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

10/10 Excellent

Priscilla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody at this location was AMAZING! I believe his name was Zee, but my child had gotten lost and he was an angel in a time of need. I’ll definitely be staying here again when I visit.
Stayed 4 nights in Mar 2024
Response from Alex G on 12 Apr 2024
Good Afternoon Mrs. Priscilla, thank you for your feedback. We look forward welcoming you back to our property soon. Kindest Regards

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific alternative to pricey downtown hotels, located literally on top of the red line Metro. Will definitely be back.
Stayed 1 night in Apr 2024
Response from Alex G on 11 Apr 2024
Good Afternoon Mr. Robert, thank you for your feedback. We hope to welcome you back soon. Kindest Regards

10/10 Excellent

Steve Anthony, Ormond Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Metro which was wonderful. Easy ride to the places of interest in D/C without the hassles of finding parking, and avoiding traffic etc. Lots of dining options near the Hotel and places that are walkable. Would definitely stay there again and highly recommend.
Stayed 4 nights in Apr 2024
Response from Alex G on 9 Apr 2024
Good Morning Mr. Anthony. Thank you for your feedback. We look forward welcoming you back soon to our property. Kindest Regards

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alex G on 7 Apr 2024
Good Afternoon Ms. Janet, thank you for your feedback. We hope to welcome you back & provide a 5/5 service. Kindest Regards

10/10 Excellent

Mahina

Stayed 2 nights in Apr 2024
Response from Sama Mohamed on 6 Apr 2024
Thank you for reaching out to the front desk. We are sorry to hear that you wouldn't be able to stay with us. Given the request timing, We will be issuing a cancelation charge on your reservations. Should your travels bring you back to Bethesda , we would appreciate the opportunity to host you

2/10 Terrible

Jessica

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We got there at about 12:30(AM) and everywhere on the weekday closed before then so asked if they had vending somewhere an all they had was a couple Kraft mac n cheese an cup noodle everything covered in dust, the guy never gave us plastic ware an we didn’t have microwaves in our room so we went to ask about both an the guy just seemed annoyed in us asking for help and annoyed at us when we checked in an asked about vallet because we didn’t know where to park (it was too late which was fine ) but failed to tell us that the parking garage elevators didn’t work on atleast 2 different levels and the parking garage was a very tight space even for a sedan. The room was nice but wallpaper was peeling in the bathroom;When my boyfriend woke up an got in the shower he noticed a flashing light an at first didn’t think anything of it an then when it didn’t stop he got his glasses on to check an the fire alarm was going off (but with no sound ) so him thinking the hotel was ON FIRE he got dressed an woke me up an when he made his way downstairs to see what was going on an when he asked a different desk person than last night , they told him “ oh they were just testing the fire light in your room to make sure it worked” AT 7AM WITHOUT NOTIFYING US THAT IT WOULD JUST BE A TEST , so we asked if someone could turn it off after having to deal with it for half an hour at this point , they said they were sending someone ,another 30 minutes two guys came an taped over the lights WITH DUCT TAPE
Stayed 1 night in Apr 2024
Response from Customer Service on 3 Apr 2024
Jessica, we appreciate your detailed feedback and we're truly sorry for the issues you faced during your stay. We acknowledge your disappointment about in-room amenities and the response time to your concerns, which were in clear need of attention. Your feedback about the cleanliness of our vending area is also noted and concerning. We aim to provide seamless services to our guests, therefore, the lighting issue in your room and the lack of communication about the procedure is regrettable. Please rest assured that your feedback has been shared with our team so that necessary improvements can be made. We hope you will give us the opportunity to provide a better experience in the future.Amit VermaGeneral Manager

10/10 Excellent

nathaly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very nice, clean, and the location is great too. Far enough to be away from the congestion of D.C. but close enough to get there in 15 minutes. I love the fact that the Metro is right under the hotel so you don't have to walk too far.
Stayed 3 nights in Mar 2024
Response from Alex G on 4 Apr 2024
Good Morning Ms. Nathaly, thank you for your wonderful feedback. We hope to welcome you back soon. Kindest Regards

10/10 Excellent

Thalia, Lake Elsinore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alex G on 4 Apr 2024
Good Morning Thalia, thank you for your wonderful feedback. We hope to welcome you back soon. Kindest Regards

6/10 Okay

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property does not have a pool. For families that's a huge negative
Stayed 3 nights in Mar 2024
Response from Sama Mohamed on 3 Apr 2024
Thank you for taking the time to share your recent experience at our hotel. We genuinely appreciate your feedback, as it helps us identify areas for improvement.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved staying here so clean so nice will be back
Stayed 2 nights in Mar 2024
Response from Alex G on 2 Apr 2024
Good Morning Miss Ashley, thank you for your feedback. Happy to read that you had a great stay. we hope to welcome you back soon. Kindest Regards

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the front desk that night was rude and did not treat me with respect.
Stayed 1 night in Mar 2024
Response from Sama Mohamed on 30 Mar 2024
Thank you for taking the time to share your recent experience at our hotel. We genuinely appreciate your feedback, as it helps us identify areas for improvement.We sincerely apologize for the inconvenience you encountered with your interaction with us. It's clear that our response time in providing a replacement fell short of your expectations, and we understand how frustrating this must have been. We will address this issue with our team to ensure a more efficient and timely resolution in the future.

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the thriving city of Bethesda… one of the better properties we have stayed in. I enjoyed the ambiance and the surroundings as well. Safe and quiet atmosphere with an awesome steakhouse inside as well as a Starbucks. We definitely will stay again and recommend!
Stayed 3 nights in Mar 2024
Response from Sama Mohamed on 28 Mar 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

10/10 Excellent

Carrie

Stayed 1 night in Mar 2024
Response from Sama Mohamed on 14 Apr 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

8/10 Good

Varinia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sama Mohamed on 25 Mar 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

2/10 Terrible

YUNFAN

Travelled with family and small children
Liked: Amenities
i found a female sanitary product in the drawer, which is totally unacceptable
Stayed 1 night in Mar 2024
Response from Alex G on 24 Mar 2024
Good Afternoon Mrs. Yunfan, thank you for your feedback. We apologize for the inconveniences you endured on your arrival. We hope to welcome you back & provide the service you were looking for. Kindest Regards

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk were not the friendliest folks
Stayed 2 nights in Mar 2024
Response from Sama Mohamed on 22 Mar 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff
Stayed 2 nights in Mar 2024
Response from Sama Mohamed on 22 Mar 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Parking is an adventure but is out of elements. No room servicing for the three nights. First time I've not had at least a continental breakfast or coffee comped at a hotel. Bathroom door fit poorly. AC was uncomfortably located.
Stayed 3 nights in Mar 2024
Response from Saifur Rahman on 20 Mar 2024
Dear Mr. Michael, we sincerely apologize for the inconveniences you experienced during your stay at the Hyatt Regency Bethesda. Your feedback regarding parking, room servicing, breakfast, and amenities is invaluable to us, and we regret falling short of your expectations.Rest assured, we take your comments seriously and will address these issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.

4/10 Poor

Teshara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alex G on 20 Mar 2024
Good Evening Mrs. Teshara, thank you for your feedback. My apologies for the inconveniences you endured. We hope to welcome you back & provide the service you were initially looking for. Kindest Regards

8/10 Good

Uwem

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Was not happy about being left to check in at 4pm when I arrived from out of state about 10:30.
Stayed 3 nights in Mar 2024
Response from Alex G on 20 Mar 2024
Good Afternoon Mr. Uwem, thank you for your feedback. My apologies for the inconveniences you endured during your stay. We hope to welcome you back soon and provide the experience you were looking for. Kindest Regards

8/10 Good

ARMOND

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is very expensive
Stayed 1 night in Mar 2024
Response from Alex G on 24 Mar 2024
Good Afternoon Mr. Armond, thank you for your feedback. We apologize for the inconveniences you endured on your arrival. We hope to welcome you back & provide the service you were looking for. Kindest Regards

2/10 Terrible

Ronnae

Stayed 3 nights in Mar 2024
Response from Alex G on 7 Apr 2024
Good Afternoon, thank you for your feedback. We apologize for the inconvenience and am so sorry your experience was less than stellar. We hope to welcome you back & provide the service you were looking for. Kindest Regards

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alex G on 17 Mar 2024
Good Evening Mrs. Cassidy, thank you for your high score. We hope to welcome you back and provide the same exceptional level of service. Kindest Regards

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have a great stay will stay again!
Stayed 2 nights in Feb 2024
Response from Alex G on 15 Mar 2024
Good Afternoon Mrs. Renee, thank you for your feedback. Looking forward welcoming you back to our property soon. Kindest Regards

4/10 Poor

Harper

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alex G on 13 Mar 2024
Good Evening Mrs. Harper, thank you for feedback. Our apologies the experience you had with us fell short of your expectations. We hope to welcome you back & provide the service you were looking for.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Metro to dc
Stayed 5 nights in Mar 2024
Response from Alex G on 12 Mar 2024
Good Afternoon Mr. Robert, thank you very much for your feedback. We look forward welcoming you back soon. Kindest Regards

10/10 Excellent

Timika

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros Very nice rooms. My only complaint was parking. $45 a day valet with in and out privileges, self park you have to pay $15 each time you exit and come back or I think it was $25 if you park and do not leave until you check out. I may be a couple dollars off but fir sure valet is $45
Stayed 2 nights in Feb 2024
Response from Sama Mohamed on 12 Mar 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

2/10 Terrible

Fredy

Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
We appreciate your feedback, Fredy.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.Amit VermaGeneral Manager

6/10 Okay

Abdul

Stayed 1 night in Mar 2024
Response from Sama Mohamed on 30 Mar 2024
Thank you for taking the time to share your recent experience at our hotel. We genuinely appreciate your feedback, as it helps us identify areas for improvement.

10/10 Excellent

Chai Pung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very friendly.
Stayed 10 nights in Feb 2024
Response from Sama Mohamed on 7 Mar 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excellent

Konnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is my favorite property so far in the Bethesda area
Stayed 2 nights in Mar 2024
Response from Sama Mohamed on 4 Mar 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excellent

Reginal

Liked: Cleanliness, staff & service, property conditions & facilities
Verry nice 😊
Stayed 2 nights in Feb 2024
Response from Sama Mohamed on 4 Mar 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alex G on 29 Feb 2024
Good Evening Mrs. Ann, thank you very much for your feedback. Looking forward welcoming you back soon. Kindest Regards

8/10 Good

Marquis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony was very nice.
Stayed 1 night in Feb 2024
Response from Alex G on 28 Feb 2024
Good Evening Mr. Marquis, thank you for your feedback. We hope to welcome you back & provide a more delightful experience to you. Kindest Regards

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of nearby dining options, hotel right on top of Bethesda Metro station
Stayed 2 nights in Feb 2024
Response from Sama Mohamed on 28 Feb 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excellent

Tess

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 2 nights in Feb 2024

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Overall good. Happy to see Keurig in room but it didn't work. Staff far from pro active in regards to noise.
Stayed 3 nights in Feb 2024
Response from Alex G on 26 Feb 2024
Good Afternoon Mr. Paul, thank you for your feedback. We hope to welcome you back soon. Kindest Regards

10/10 Excellent

Prashant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Alex G on 26 Feb 2024
Good Afternoon Mr. Prashant, thank you for your feedback. We hope to welcome you back soon. Kindest Regards

8/10 Good

Dilip

Stayed 3 nights in Jan 2024
Response from Alex G on 26 Feb 2024
Good Afternoon Mr. Dilip, thank you for your feedback. We hope to welcome you back soon. Kindest Regards

10/10 Excellent

Gurbir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice stay…
Stayed 2 nights in Feb 2024
Response from Alex G on 25 Feb 2024
Good Afternoon Mr. Gurbir, thank you for your message. We are happy to read that you enjoyed your stay with us. We hope to welcome you back soon. Kindest Regards

8/10 Good

Capriccia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alex G on 23 Feb 2024
Good Evening, thank you for your feedback. We hope to welcome you back soon & provide the same delightful experience. Kindest Regards

4/10 Poor

Kishera

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Alex G on 20 Feb 2024
Good Afternoon Mrs.Kishera, thank you for your feedback. We apologize for the inconvenience regarding your stay. We hope to welcome you back and provide the service you were looking for. Kindest Regards

6/10 Okay

Carol, Wheaton

Travelled with group
Disliked: Staff & service, amenities
Not a nice experience to be honest When arriving at property they ask for a 100$ accident fee per day Parking was not included and way too expensive 26$ per night Fire alarm went off suddenly at 1pm the last day They just charge my card again for the fee in a total of 400$ for 2 nights dissatisfied and disappointed
Stayed 2 nights in Feb 2024
Response from Alex G on 20 Feb 2024
Good Afternoon Mrs. Carol, thank you for your message. We apologize for the inconveniences regarding your stay. We will ensure to address your concerns with our front office team. We appreciate your feedback and hope to do better on your next visit. Kindest Regards

10/10 Excellent

Nelson

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was awesone
Stayed 1 night in Feb 2024
Response from Alex G on 20 Feb 2024
Good Afternoon Mr. Nelson, thank you for your feedback. We hope to welcome you back and provide the same perfect experience for you. Kindest Regards

10/10 Excellent

Ana

Travelled with partner
Liked: Amenities
Is very clean
Stayed 1 night in Feb 2024
Response from Alex G on 20 Feb 2024
Good Afternoon Mrs. Ana, thank you for your feedback. We hope to welcome you back and provide the same perfect experience for you. Kindest Regards