Exterior

Reviews of Holiday Inn Arlington at Ballston, an IHG Hotel

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 398 out of 1004 reviews" "
Rating 8 - Good. 355 out of 1004 reviews" "
Rating 6 - Okay. 126 out of 1004 reviews" "
Rating 4 - Poor. 73 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Peter, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
The Holiday Inn is a great way to stay in the Ballston area without breaking the bank
Stayed 2 nights in May 2024

10/10 Excellent

Ooi Lai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with tidy and clean room. Staff are friendly n helpful too.
Stayed 3 nights in May 2024
Response from General Manager on 24 May 2024
Thank you for the wonderful review! We're thrilled to hear you found our place clean and comfortable. Knowing our staff provided friendly and accommodating service makes us especially happy. We look forward to welcoming you back again soon!

6/10 Okay

Krish

Liked: Cleanliness, property conditions & facilities
It was ok
Stayed 3 nights in May 2024
Response from General Manager on 22 May 2024
Dear Krish,Thank you for your review. While we're glad you had a good time with us overall, we're disappointed other aspects of your stay fell short of expectations. Please feel free to reach out to us at any time so we may learn how we can make your next stay an exceptional one. It was a pleasure having you here, and we hope to hear from you soon.

6/10 Okay

Karen, Indianapolis

Liked: Staff & service
My room had a musty smell to it and there was signs of mold or something in the tub area. Staff was very friendly and helpful.
Stayed 3 nights in May 2024
Response from General Manager on 22 May 2024
Dear Karen,Thank you for sharing your comments with us. It's fantastic that our friendly, reliable team was able to assist you and make you feel at home. However, cleanliness is very important to us, and we are sorry to hear about your concerns regarding the tub and room atmosphere. Rest assured, we will share your review with our team to ensure we are meeting our high standards of quality going forward. It was a pleasure having you here, and we hope you will consider giving us another opportunity to impress you in the future.

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
I was there for three days. It was the best staycation ever. The beds were the best I've ever slept on even in the high end hotels. Their pancakes are to die for. I highly recommend this hotel.
Stayed 3 nights in May 2024
Response from General Manager on 21 May 2024
It was an honor to have you join us at Holiday Inn Arlington At Ballston. We appreciate you taking the time out of your day to provide us with feedback on your stay. We strive to provide a positive experience for all our guests, so it is great to hear you were comfortable during your stay. The next time you're looking for another relaxing stay, we hope that we'll be your first stop!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Property is a bit dated, but convenient. Price was competitive. Parking easy and less expensive than competitors.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear David,Thank you for your review of Holiday Inn Arlington At Ballston! We appreciate you recognizing our friendly staff. They take pride in providing excellent service. While the property may be a bit dated, we are glad you found it convenient and competitively priced, along with the easy and affordable parking. Our team is always looking for ways to improve our guest experience, so your feedback about the property's age is valuable. We hope to see you again soon!

8/10 Good

Promise, Manassas

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Apr 2024
Response from General Manager on 9 May 2024
Thank you for staying with us at Holiday Inn Arlington At Ballston! It was a pleasure hosting you, and we would be delighted to welcome you back for another extraordinary experience in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Arlington vicinity
Stayed 1 night in Apr 2024
Response from General Manager on 9 May 2024
Dear Maria,We're delighted that you were able to take advantage of all that our convenient location has to offer. Thank you for choosing to stay at Holiday Inn Arlington At Ballston, and we hope to welcome you back for another comfortable stay soon!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Kevin, Alexandria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wrong room booked, making for a terrible nights sleep for my family. I specifically booked a suite to get extra room to allow two small children to have a separate sleeping space. The wrong type of room was booked. Not sure if this is an Expedia problem or the hotel but it was wrong. Hotel staff confirmed over the phone that their pool was open, only to find out when we arrived that it was not. The pool was another reason we booked this hotel. Staff on the phone also told us parking was included. Expedia hotel features indicated price of breakfast was $12.95 per guest. Not so. Breakfast menu items were individually more expensive than that. Broken furniture in the room. Hotel room door had to be muscled to get in. Air conditioning unit very loud. Will not stay at this hotel again.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Kevin,Thank you for sharing your concerns. We regret to hear about the issues you encountered during your stay and will address these concerns internally to ensure better communication and service going forward. We appreciate your feedback and hope for an opportunity to restore your confidence in our hotel.

6/10 Okay

Micah

Stayed 2 nights in Apr 2024

6/10 Okay

laurie

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

2/10 Terrible

Sudeep

Disliked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay. Staff reacted fine to problem with key card and door, but this was an annoying, repeated problem.
Stayed 7 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Joseph,Thank you for sharing your experience. We're glad you enjoyed your stay overall and that our staff responded well to the key card and door issue. However, we apologize for the inconvenience caused by this repeated problem. We are actively working on improving our key card system to prevent such issues in the future. We hope to welcome you back soon for a smoother experience at Holiday Inn Arlington At Ballston.

6/10 Okay

katelyn, Southfield

Stayed 2 nights in Apr 2024

4/10 Poor

Ming-Hsuan, Cupertino

Business traveller
Disliked: Cleanliness, property conditions & facilities
The facilities are rather old. For example the elevator, carpet, and doors… not worth the room rate
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Ming-Hsuan,Thank you for sharing your feedback with us. We appreciate your honesty and are disappointed to hear about your observations regarding our facilities. Our team takes great pride in providing a comfortable and enjoyable experience for all our guests, and we will work to make improvements. We hope you'll give us another chance to exceed your expectations in the future.

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy fácil seguro y limpio
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Laura,Thank you for your positive review! It's our priority to provide a comfortable and secure environment for our guests. We look forward to welcoming you back soon for another seamless experience!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Richard,We're delighted to hear about your pleasant experience at Holiday Inn Arlington At Ballston! Providing a comfortable stay for our guests is always our priority, and we're eager to welcome you back for another enjoyable visit.

6/10 Okay

Jill

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

R

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very friendly, would stay again
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for the lovely review! Please come stay at Holiday Inn Arlington At Ballston again soon.

4/10 Poor

April

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at the hotel were very friendly and helpful, but the hotel itself is not clean and the walls are paper thin. It's a great location in a safe, walkable area.
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear April,Thank you for your review. We value your feedback and the time you've taken to share. While we're excited that our hospitable team and fantastic location were the highlights of your stay, we are distressed that the same cannot be said about our accommodations and appearance. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We would be honored to have another chance to welcome you back and change your perceptions.

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Overall nice place. Could use updating and some maintenance.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Ashley,It's always a pleasure hearing from our guests. Thank you for choosing Holiday Inn Arlington At Ballston, and we'll keep your suggestions in mind as we continuously update our property for our great guests. We're thrilled you enjoyed your visit, and we hope to see you again soon.

10/10 Excellent

Imani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Apr 2024
Response from General Manager on 5 Apr 2024
Dear Imani,Thank you for the five-star review! We're happy to hear you had such a cozy stay with us at Holiday Inn Arlington At Ballston, and we hope you'll visit us again soon.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and price. Hotel is showing wear and tear for its age, but most likely reflected in the price. Besides, it’s a great area to get out and the metro is a short walk away.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Bradley,Thank you for sharing your experience with us! We are grateful for your positive feedback about our location and affordability. Your perspective regarding our visual appeal is also greatly appreciated as we strive to improve our facilities. It was a pleasure having you stay at Holiday Inn Arlington At Ballston, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Syrita, smyrna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Syrita,Thanks for choosing Holiday Inn Arlington At Ballston. Our team is pleased you had an enjoyable stay at our hotel. It would be our pleasure to welcome you back!

10/10 Excellent

kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Condition pleasurable experience.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Kevin, Thank you for your positive feedback! We're thrilled to hear that you had a pleasurable experience and thoroughly enjoyed our property. Your satisfaction is our priority, and we're grateful for your kind words. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Fantagsia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Emanuel

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 5 nights in Feb 2024

2/10 Terrible

Loren

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lights didn’t work. Table was broken. Staff was not helpful.
Stayed 4 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Loren,While we always appreciate guest feedback, we are surprised and saddened to know you had a disappointing visit. We pride ourselves on our top-notch service and amenities and apologize that this wasn't your experience. Your feedback will be reviewed with the team to ensure our high standards are always being upheld. We hope to have the honor of welcoming you back and impressing you with the experience you expected and deserve.

2/10 Terrible

barry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Key security system not operationall over entire holiday weekend. Very minimal staff working at hotel. This was particularly problematic when fire alarm was set off shortly after 6.00 am on Sat morning. One guy on duty untrained & overwhelmed by situation. Policy re room cleaning not communicated at check in. Last time I’m staying at a Holiday Inn. Score 1 out of 10.
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Barry,Thank you for sharing your concerns regarding our key system and the disturbance you encountered. Our team is committed to ensuring guest safety and satisfaction, and we will work to improve these aspects of our guest experience. We value your feedback and hope to have the opportunity to better serve you in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not-so-Good. Location is fantastic.
Not-so-good. The location is fantastic though. The door key system doesn't work. The curtains are dirty.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for your review. We're glad you found our location fantastic, but we're disappointed to hear about the issues you encountered. Rest assured, we'll address the concerns with our door key system and curtains promptly. We hope you'll give us another chance to exceed your expectations in the future.

2/10 Terrible

Christopher

Stayed 1 night in Feb 2024

10/10 Excellent

Nilanjan

Business traveller
Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in Feb 2024
Response from General Manager on 10 Feb 2024
Dear Nilanjan,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. We at Holiday Inn Arlington At Ballston are ecstatic that you enjoyed a five-star experience, and we look forward to welcoming you again the next time your travels point you in our direction.

2/10 Terrible

Ibrahem

Business traveller
Disliked: Property conditions & facilities
The property was not clean , our room was not clean either. Broken bathtub, broken sink. This is the last time I will stay in this property.
Stayed 2 nights in Feb 2024
Response from General Manager on 10 Feb 2024
Dear Ibrahem,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about cleanliness and for any issues with the bathroom. This does not represent the level of accommodations we aim to provide, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

6/10 Okay

George I

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I have stayed at this hotel multiple times and probably would again, however my last trip had several problems. First the bathroom sink had a leak flooded the bathroom. Also the hotel parking gate was not functioning properly and double charged meme.
Stayed 3 nights in Jan 2024
Response from General Manager on 2 Feb 2024
Dear George,We're proud to include you among our returning guests, and we appreciate your honest insights on where we have room for improvement. Rest assured, your feedback will be shared with the respective teams so action can be taken. We look forward to delivering the five-star experience you've come to expect the next time you visit us!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy checkin
Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Dear Maria,Thank you so much for choosing to stay with us at Holiday Inn Arlington At Ballston. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here if you have other options
The condition is really poor, the door slam like crazy, the vending machines don’t work, lights are flickering. The front desk people is pretty unfriendly too, overall bad experience.
Stayed 1 night in Jan 2024
Response from General Manager on 13 Jan 2024
Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about noise and upkeep as well as for any disappointment with service. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

4/10 Poor

Walter

Disliked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Fantagsia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Love the desk person lastnight she was very helpful and friendly the room was veey comfortable and clean
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Thank you so much for the high rating. We're so happy to know that our clean, comfortable accommodations and our team's attentive service were the highlights of your visit. Please consider coming back to join us again soon.

2/10 Terrible

Evelyn

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Faulty elevators that didn’t work. Had a panic attack every time. Also their cards don’t work to open the door, a worker had to come up with me!
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Evelyn,We sincerely apologize for the inconvenience you experienced with our elevators and card access during your stay. Your safety and comfort are paramount, and we will take steps to address and resolve these issues to ensure they do not happen in the future. Your feedback is invaluable, and we appreciate your patience. We hope you'll give us another chance to provide you with a smoother and more enjoyable stay in the future.

4/10 Poor

Gwendolyn

Disliked: Cleanliness, staff & service, property conditions & facilities
I cant believe that this is a 3 star hotel. The room smelled bad, and the staff refused to move us. The TV was totally broken with red lines through the screen. The bath was unusable, with no drain plug. The bed covers were way too thin and we had to get extra blankets.
Response from General Manager on 9 Jan 2024
Dear Gwendolyn,Your feedback is valuable as it helps us improve. Please accept our apologies for any disappointment with the service and bedding as well as for any issues with the bathroom and TV. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met my expectations for cleanliness , comfort and convenience at a reasonable price for the area.
Stayed 3 nights in Dec 2023
Response from General Manager on 9 Jan 2024
On behalf of the Holiday Inn Arlington At Ballston team, thank you for staying with us and for your review! We're elated that our clean, comfortable accommodations and great value were both highlights of your visit. We hope to welcome you and your family back the next time you're in the area!

6/10 Okay

Kai

Stayed 2 nights in Dec 2023

2/10 Terrible

Bob

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
You should not be including this dump with surly staff on your website.
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Bob,It was a pleasure having you stay with us during your recent visit, though we are sorry to learn we did not meet your expectations. We will be speaking with our team members to ensure courteous and professional service is provided at all times. This is not the lasting impression we want you to have, so we truly hope you will consider joining us again in the future so that we can deliver the exceptional stay you expected and deserve.

10/10 Excellent

Hart

Stayed 3 nights in Dec 2023

2/10 Terrible

heidy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service no support
It was not clear that you had to be 21 to be let in and they would not refund neither one of two reservations. We had no place to stay as a result. There should be a box that needs to be checked that you are of age so that buyer knows ahead of time.
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Heidy,Thank you so much for your comments. We're sorry to hear that you didn't have a good experience with us and that our policies caused any inconvenience. Please know that notice of our minimum check-in age can be found online for our guest's convenience before booking. In addition, for all billing inquiries, we encourage you to reach out to the third-party site you booked with, as they will be the best ones to assist you. We wish you all the best and hope you will consider giving us another chance in the future.

6/10 Okay

Nour

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room had a broken thermostat. The staff moved us to a different room the thermostat was functioning to adjust the temperature but the fan switch was broken and could not switch it from high low mode. This room did not have a microwave but had the machine using capsules but no tea capsules were available/provided.
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Nour,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service
Good price. No extras.
Super easy to check in and park. Extremely helpful desk staff. Lots of take out and delivery options nearby. We got Chinese food in less than half an hour. Nice and quiet. Later check out time (noon). Roomy room. Downers: mattress too soft, no extra blankets or pillows. You have to pay extra for breakfast. The place is very clean but also cheap looking and worn.
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Dear Ann,Thank you for sharing your comments with us. We are glad to know that you appreciated our helpful staff members, easy check-in process, and peaceful atmosphere. However, we will take your concerns regarding our bedding into consideration. Thank you, and we hope to have the opportunity to show you an even better visit in the future.

8/10 Good

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities
Mimi was great at the front desk. Great attitude and charismatic
Stayed 1 night in Dec 2023
Response from General Manager on 15 Dec 2023
Dear Irvin,Thank you for your great review. At Holiday Inn Arlington At Ballston, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Mimi to give her the recognition that she deserves. She will be delighted to hear your kind words! It was a pleasure having you here, and we hope you return soon.