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Reviews of Comfort Inn Sullivan

2.5 out of 5
Comfort Inn Sullivan
736 S Service Rd W, Sullivan, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 324 out of 608 reviews" "
Rating 8 - Good. 197 out of 608 reviews" "
Rating 6 - Okay. 52 out of 608 reviews" "
Rating 4 - Poor. 22 out of 608 reviews" "
Rating 2 - Terrible. 13 out of 608 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Linda, West Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly and helpful, as was the breakfast staff. Hotel was convenient for our needs.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dustin

Many shops and food places
Stayed 1 night in Apr 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

8/10 Good

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for an overnight stary during travel. Only there to sleep.
Stayed 1 night in Mar 2024

10/10 Excellent

Samantha

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Great Place!
Stayed 1 night in Mar 2024

6/10 Okay

Jenna

Stayed 1 night in Mar 2024

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in Sullivan.
Stayed 1 night in Jan 2024
Response from Anna on 7 Feb 2024
Thank you for the wonderful feedback!

10/10 Excellent

Oxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay if you’re traveling and need overnight to stay. Clean, safe. Good proximity to the highway. Dinning: after 7pm not much to chose from, only few fast food restaurants. Breakfast: very average for a free type of breakfast.
Stayed 1 night in Jan 2024

2/10 Terrible

Allen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are paper thin as well floors, shower was dirty bed uncomfortable maid walked in no knock nothing . Would not stay there again!!
Stayed 1 night in Jan 2024

8/10 Good

Daniel

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Property was pretty good overall. Housekeeping entered the room unannounced during the early morning when we were still sleeping. No apology was made and we only knew because the cart was directly outside when we quickly looked. Nothing special about the property but it seemed well maintained and we had good sleep.
Stayed 1 night in Dec 2023

8/10 Good

Sondra

Liked: Staff & service, room comfort
Updates needed
The place is a little run down for the amount the charge. Is in need of upgrades!
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anna on 21 Dec 2023
Thank you for the wonderful feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Anna on 21 Dec 2023
Thank you for the exceptional feedback!

10/10 Excellent

Tom

Stayed 2 nights in Nov 2023

8/10 Good

Susette Redman

Key cards did not open the side door so had to go all the way to the front door to get in everytime. Otherwise it was what we expected.
Stayed 1 night in Nov 2023
Response from Anna on 21 Dec 2023
We are terribly sorry you had troubles with the side door key card readers. We have since upgraded all of our door locks. We we look forward to you staying with us again in the future!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Good location
Great location and service! Dog friendly and when we're traveling with the pups, we love that! The reason for the 3 stars is simply because the room was a bit shabby, both in cleanliness and furniture/decor. Both needed a deep clean and replacement of several items. Normally I take pictures, but I was in and out quick for this one.
Stayed 1 night in Nov 2023
Response from Anna on 21 Dec 2023
Thank you for the feedback, we will look into this. We hope you will stay with us again in the future!

8/10 Good

David

Travelled with partner
Liked: Staff & service, amenities
Clean, breakfast was hot and plentiful. Bed was comfortable with plenty of pillows.breakfast room needs some updating as chair upholstery is worn and cracked.
Stayed 1 night in Nov 2023
Response from Anna on 21 Dec 2023
Thank you for all of your feedback! We actually are in the process of getting the breakfast room chairs reupholstered. We look forward to see you again soon!

8/10 Good

Jan

Liked: Room comfort
Alot of traffic noise., next i would request front side of building.
Stayed 1 night in Nov 2023
Response from Anna on 21 Dec 2023
We are sorry you had noise issues from the traffic. I would suggest requesting an even number room so you will less likely hear any traffic noise. Hope to see you again soon.

2/10 Terrible

Meredith

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not being maintained at all. There is paint chipping off the furniture. The nightstand was missing a drawer. We had a cricket and a roach in our room. Things were very dirty. We will not be staying at this hotel again.
Stayed 2 nights in Nov 2023
Response from Anna on 21 Dec 2023
I would like to apologize for failing to exceed your expectations with the room. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice
Stayed 3 nights in Nov 2023
Response from Anna on 21 Dec 2023
Thank you for the great feedback!

10/10 Excellent

dennis

Stayed 1 night in Oct 2023
Response from Anna on 21 Dec 2023
Thank you for the superb feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Anna on 21 Dec 2023
Thank you for the great feedback!

6/10 Okay

Tara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The walls at this hotel are super thin. We could hear every footstep it seemed. We did not get good sleep because we could literally hear everything going on around us from both inside and outside noise.
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Business traveller
Breakfast was good
Stayed 3 nights in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Anna on 21 Dec 2023
Thank you for the wonderful feedback!

10/10 Excellent

Alicia

Stayed 3 nights in Oct 2023
Response from Anna on 21 Dec 2023
Thank you for the great feedback!

10/10 Excellent

JOLENE

Liked: Cleanliness, staff & service, property conditions & facilities
😁
Stayed 1 night in Oct 2023

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Nancy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One restaurant within walking distance. Didn't look for others. Very friendly and helpful front desk people. Room was small, but had everything needed.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Sep 2023

10/10 Excellent

Doug

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Maria Dolores

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Upon entering our room, smelly and saw very dirty carpeting with stain. At 2a.m. - 3:30a.m. very loud noise right outside our window. Not good after driving 10 hrs!
Stayed 1 night in Aug 2023

10/10 Excellent

G.Árni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Lynn

Stayed 1 night in Aug 2023

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Dana

Stayed 1 night in Aug 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Sudhakar, Schaumburg

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Edward

Stayed 1 night in Jul 2023

6/10 Okay

Brian

Business traveller
Liked: Staff & service, room comfort
Not as nice as it sends in pictures
Just smelled and shower had a broken handle to hold up shower head Not really that nice very out dated
Stayed 1 night in Jul 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Very nice staff and lots of parking
Stayed 1 night in Jul 2023

10/10 Excellent

Brittanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Quiet, conveniently located and clean.
Stayed 1 night in Jul 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 2 nights in Jul 2023