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Reviews of Quality Inn & Suites New York Avenue

2 out of 5
Quality Inn & Suites New York Avenue
1600 New York Avenue NE, Washington, DC

Reviews

5.2
Rating 10 - Excellent. 49 out of 455 reviews" "
Rating 8 - Good. 88 out of 455 reviews" "
Rating 6 - Okay. 92 out of 455 reviews" "
Rating 4 - Poor. 77 out of 455 reviews" "
Rating 2 - Terrible. 149 out of 455 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

3.2/10

Amenities

5.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

john frank

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Marissa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It doesn't matter how much you are saving. Go anywhere else. This is a housing building.
Stayed 2 nights in Dec 2021

2/10 Terrible

maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the receptionist was rude, i called the front desk , they did not pick up the phone i had to go downstairs and asked for towels there were 6 of us and they had 2 towels the sofa bed had no linens or pillows that room had no light i had to request a lamp , i was not inform that i had to pay for parking , i had to pay cash , room was dirty the rug was gross , will never stay in this place ever
Stayed 1 night in Oct 2021
Response from Quality Inn and Suites New York Ave Washington DC on 20 Jan 2022
We appreciate you taking the time to provide us with a feedback about your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback. Sincerely, General Manager Quality Inn and Suites

2/10 Terrible

Jenno mark

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like a drug den and a lot of un identified people and bum in and out at the building lobby is smells like smoke
Stayed 1 night in Jan 2022
Response from Quality Inn and Suites New York Ave Washington DC on 20 Jan 2022
We appreciate you taking the time to provide us with a feedback about your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback. Sincerely, General Manager Quality Inn and Suites

2/10 Terrible

Joseling

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The building is not in condition to be open. Walls are dirty, rugs in horrible condition, a weed smell around all the time, rooms really bad. Honestly this property should be closed until full renovation is made and a sanitary inspection is made
Stayed 1 night in Dec 2021
Response from Quality Inn and Suites New York Ave Washington DC on 20 Jan 2022
We appreciate you taking the time to provide us with a feedback about your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback. Sincerely, General Manager Quality Inn and Suites

2/10 Terrible

Alvin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WELL IT WAS ME A MY WIFE AND 3 KIDS AND WAS ONLY GIVEN 1 TOWEL AND 1 WASH CLOTH, AND WE PAID $285 AND I'VE REQUESTS FOR THEM TO REFUND ME HALF OF MY MONEY BACK, DAUGHTER AND WIFE SEEN MICE RUNNING FREELY. THIS PLACE IS THE WORST.
Stayed 2 nights in Dec 2021
Response from Quality Inn and Suites New York Ave Washington DC on 20 Jan 2022
We appreciate you taking the time to provide us with a feedback about your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback. Sincerely, General Manager Quality Inn and Suites

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIGHLY DISSATISFIED
This place is purely disgusting. Other than the woman who checked me in, the experience itself was simply horrid... The room the had me in was located behind the elevator (that seems to need service itself). every time the elevator moves it seemed to make this loud obnoxious noise that sounds like a humpback whale. Continually throughout the night... The bathroom shower head has mold growing, burn marks in the blankets, and it smells of death, decay, and drugs...Also, to add insult to injury, The free breakfast is literally a elementary school breakfast. They bagged an apple, granola bar and a muffin. I personally would never stay here again and would highly recommend anyone looking to stay at this property to find elsewhere.
Stayed 1 night in Dec 2021
Response from Quality Inn and Suites New York Ave Washington DC on 10 Dec 2021
We appreciate you taking the time to provide us with a feedback about your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback. Sincerely, General Manager Quality Inn and Suites

6/10 Okay

Yasin

Travelled with family
Liked: Staff & service
Average
Stayed 1 night in Nov 2021
Response from Quality Inn and Suites New York Ave Washington DC on 10 Dec 2021
We appreciate you taking the time to provide us with a feedback about your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback. Sincerely, General Manager Quality Inn and Suites

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has always addressed any issues I had promptly
Stayed 1 night in Nov 2021
Response from Quality Inn and Suites New York Ave Washington DC on 26 Nov 2021
Thank you for taking the time to share your experience with us, I am happy to hear that you enjoyed your stay. We very much appreciate and value your feedback and will share it with our team. Thank you for your good review and we look forward to welcoming you back again. Sincerely, General Manager Quality Inn and Suites

2/10 Terrible

Richard

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was dirty…. The room was filthy and the toilet did not work …. They did not have another room and told me that I would get refund …. We left …. People in hall way asking for Cigarettes.
Stayed 1 night in Nov 2021
Response from Quality Inn and Suites New York Ave Washington DC on 20 Nov 2021
We appreciate you taking the time to provide us with a feedback of your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback. Sincerely, General Manager Quality Inn and Suites

2/10 Terrible

Nayeli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was so dirty and run down. Torn up carpets, stains on furniture, and cigarette smoke / smell in the lobby. I checked in only because Expedia said I had to do so in order to check out right after and receive a refund. It’s been a month and I still haven’t gotten my money back.
Stayed 2 nights in Oct 2021
Response from Quality Inn and Suites New York Ave Washington DC on 18 Nov 2021
We appreciate you taking the time to provide us with a feedback of your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback. Sincerely, General Manager Quality Inn and Suites

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate for the low price
Great staffing (person who checked me in) The light in bathroom shorted out but improvised using lamp from desk.
Stayed 1 night in Nov 2021
Response from Quality Inn and Suites New York Ave Washington DC on 18 Nov 2021
We appreciate you taking the time to provide us with a feedback of your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback. Sincerely, General Manager Quality Inn and Suites

4/10 Poor

leonida

Stayed 2 nights in Nov 2021

2/10 Terrible

Erica, Hopewell Jct

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in at 1am we had a homeless person outside the hotel yelling and screaming and when we came into the lobby he followed us in yelling and screaming. Our room door did not work so I had toJam it open with my shoulder. There was insufficient Lighting in the room only one lamp door a suite! And no cable tv. Overall it seemed like a halfway house zero amenities. NoT a good experience and we are not recommending Anyone stay there based on our experience. I could be forgetting some negative things to Write oh yes and we heard other guests loudly at times who were yelling and screaming.
Stayed 4 nights in Nov 2021
Response from Quality Inn and Suites New York Ave Washington DC on 13 Nov 2021
We appreciate you taking the time to provide us with a feedback of your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback. Sincerely, General Manager Quality Inn and Suites

4/10 Poor

Irma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Since the moment you are parking (especially if you arrive at night) the parking lot looks shady. It not well lighted and just gives you the creeps. Considering the hotel is not in a safe area you'd expect for it to be well iluminated. The hotel is lacking of maintenance from both outside and inside. The carpets in the hall ways look like they have never been cleaned, only one elevator works, room safety lock was broken, tv didn't have cable signal, the elevator was always dirty. There was always people screaming. For a quality inn it lacked quality. I can compare this location to run down motel
Stayed 1 night in Nov 2021
Response from Quality Inn and Suites New York Ave Washington DC on 10 Nov 2021
We appreciate you taking the time to provide us with a feedback of your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback. Sincerely,

2/10 Terrible

Shantel

Stayed 1 night in Oct 2021

2/10 Terrible

Renda

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Was very old. Unsafe. Not good at all.
Stayed 3 nights in Oct 2021
Response from Quality Inn and Suites New York Ave Washington DC on 27 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Quality Inn and Suites

2/10 Terrible

sylvia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WAS UBABLE TO STAY. VAGRANTS SETTING AROUND LOBBY THINK IT WAS A SHELTER. SCAREY AND UNSAFE.
Stayed 1 night in Oct 2021
Response from Quality Inn and Suites New York Ave Washington DC on 23 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Quality Inn and Suites

2/10 Terrible

Ajaz, san francisco

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I have booked this hotel through Expedia and when I get there and see the property every thing is run down and even not a suitable place for animals and I go to the office and asked for refund and desk clerk told me it’s takes 10 days to refund all charges and still I am waiting for refund, I think city should take action , how they charging so much money with unhealthy and filthy condition
Stayed 2 nights in Oct 2021
Response from Quality Inn and Suites New York Ave Washington DC on 22 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Quality Inn and Suites

2/10 Terrible

Justin

Stayed 1 night in Oct 2021

4/10 Poor

Oussama

Disliked: Staff & service
Stayed 1 night in Oct 2021
Response from Quality Inn and Suites New York Ave Washington DC on 20 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Quality Inn and Suites

2/10 Terrible

Nabil

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It wa a very dirty property . The carpet in the whole way is disgusting. The breakfast room was very dirty . Overall the property was very very dirty and disgusting
Stayed 1 night in Oct 2021
Response from Quality Inn and Suites New York Ave Washington DC on 20 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Quality Inn and Suites

4/10 Poor

Keniseli

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was unclean and dirty upon entering. The room door didn't close properly. Changed rooms and toilet didn't work. Location not ideal.
Stayed 2 nights in Oct 2021
Response from Quality Inn and Suites New York Ave Washington DC on 20 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Quality Inn and Suites

2/10 Terrible

Amanda

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow this hotel was terrible. It looks NOTHING like the pictures. The pictures are very misleading. The hotel is very old and run down. The entire place smells like smoke, even inside the non smoking rooms. The floors in the room were dirty, the bathroom had things left from previous people. The whole place was gross. Definitely DO NOT stay here.
Stayed 3 nights in Oct 2021
Response from Quality Inn and Suites New York Ave Washington DC on 14 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Quality Inn and Suites

2/10 Terrible

Taylor

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On the website, the pictures make this place look like it’s an really quality inn but it’s not!
Stayed 2 nights in Oct 2021
Response from Quality Inn and Suites New York Ave Washington DC on 14 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Quality Inn and Suites

4/10 Poor

Lauren

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property didn't look anything like in it's pictures. Dark spots on the rugs, only amenities that's were offered and got was free wifi. The ac worked like a charm. The overall experience was just gross. If you have kids don't take them there AT ALL.
Stayed 1 night in Oct 2021
Response from Quality Inn and Suites New York Ave Washington DC on 7 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORSE EXPERIENCE EVER!!!!!@
Front desk refuse to honor my prepaid room reservation so i had to find a different hotel in Washington DC. Hotels.com refused to give me a refund. I asked to use restroom at hotel. Clerk told me to go find a gas station. I would everyone to avoid prepaying for rooms and never go to that horrible Quality Inn. 0 stars is what they would have gave them. Avoid them! Sleep in your car! HORRIBLE CUSTOMER SERVICE!!!
Stayed 1 night in Sep 2021
Response from Quality Inn and Suites New York Ave Washington DC on 7 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

2/10 Terrible

Rhiana

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was nothing like the pictures, it's not good at all, we wanted to leave as soon as we stepped in, the front desk mgr was understanding.
Stayed 1 night in Aug 2021
Response from mgmt on 2 Sept 2021
so sorry for this

2/10 Terrible

Tiffany

Disliked: Staff & service, property conditions & facilities
This is a trap house. It looks like an abandoned hotel. The lights in the room didn’t with, room smelled hallway smelled, carpets in/out room old dirty, and it appears that the hotel is used for prostitution.
Stayed 2 nights in Aug 2021
Response from Management on 1 Sept 2021
Thank you for your feedback. We sincerely apologize for the issues you had during your visit with us. We are currently undergoing a complete renovation of the entire hotel. We hope you can give us another opportunity to deliver superior service to you.

2/10 Terrible

JAMES

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway carpet was old and filthy and the lighting in the hallway was poor. There was no facial tissue, no cups. The draperies were stained. There was a loose floor tile. There was a homeless guy camped out close to the entrance. One night, there was broken glass in the entrance and no one was on duty. The TV was old, and had a poor aspect ratio, there were only a few clear channels, many channels were blurred. The shower control was difficult to use. The lounge chair was stained. The chime in the elavator was harsh and loud.
Stayed 3 nights in Aug 2021
Response from Management on 1 Sept 2021
Thank you for your feedback. We sincerely apologize for the issues you had during your stay. We are currently undergoing a complete renovation of the entire hotel. We hope you can give us another opportunity to deliver superior service to you.

4/10 Poor

Alexander

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in need of serious repair. Management claims renovations are underway but this is a lie.
Stayed 4 nights in Aug 2021
Response from Management on 1 Sept 2021
Thank you for your feedback. We sincerely apologize that you did not enjoy your stay. We are currently undergoing a complete renovation of the entire hotel. We hope you can give us another opportunity to deliver superior service to you.

2/10 Terrible

steven, Bronx

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has to be the worst hotel I’ve ever stayed In.
Stayed 3 nights in Aug 2021
Response from Management on 1 Sept 2021
Thank you for your feedback. We sincerely apologize that you did not enjoy your stay. We are currently undergoing a complete renovation of the entire hotel. We hope you can give us another opportunity to deliver superior service to you.

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My worst hotel ever
This hotel was filthy it smelled like mildew and you could tell that it hadn’t been remodeled since the 70s the carpet was unacceptable I checked in and checked out within one hour would never stay there againAnd I would never recommend for anyone else to stay here either
Stayed 1 night in Aug 2021
Response from Management on 1 Sept 2021
Thank you for sharing your comments with us. We sincerely apologize for the concerns you had during your stay with us. We are currently renovating the entire hotel from all of our guest rooms to the bathrooms and public areas. We hope you can give us another opportunity to better serve you in the near future.

2/10 Terrible

Marianne

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
absolutely disgusting.
Stayed 3 nights in Aug 2021
Response from mgmt on 2 Sept 2021
so sorry

6/10 Okay

Chloe

Travelled with group
Disliked: Amenities, property conditions & facilities
It wasn’t in very good condition, it basically just provided the bare minimum that could be provided.
Stayed 2 nights in Aug 2021
Response from Management on 1 Sept 2021
Thank you for your feedback. We sincerely apologize that you did not enjoy your stay. We are currently undergoing a complete renovation of the entire hotel. We hope you can give us another opportunity to deliver superior service to you.

2/10 Terrible

khatyrah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Management on 1 Sept 2021
Thank you for sharing your rating with us. We are currently undergoing a complete renovation. We hope you can visit us again soon after the renovation to give us another opportunity to provide you with excellent service.

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Management on 1 Sept 2021
Thank you for sharing your rating with us. We hope to see you again soon!

4/10 Poor

ANGELA PATRICIA ALZATE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Las habitaciones huelen demaciado a humedad y cigarrillo las alfombras estan super mugrosas los pasillos huelen a maguana. Los tendidos de las camas estan quemadas por los cigarrillos. Nos cambiaron 2 veces de habitacion pero todas estaban con mal olor... fuera de eso dicen que el patking es gratis y nos estaban cobrando 15 dolares por noche.... no recomiendo el hotel
Stayed 1 night in Aug 2021
Response from Quality Inn and Suites New York Ave Washington DC on 7 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

4/10 Poor

Dimas

Disliked: Staff & service, amenities, property conditions & facilities
people on the lobby fithing
Stayed 6 nights in Aug 2021
Response from Quality Inn and Suites New York Ave Washington DC on 7 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

2/10 Terrible

Tien

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I literally liked nothing the pictures don't look the same it was equivalent to roach infected, crackhead projects. I only stayed because I had no other choice after driving 18 hours with my 6 children. The room was dirty, mirror cracked, the office chair had a hole where the seat was supposed to be, curtains were ripped and had paint on them, the cocking in the bathtub looked like Stevie wonder did it, the tv had 3 channels, breakfast buffet closed over a half hour early, the lock on the door was broken off, the was a big burn mark on the desk, the dressers/ tv stand looked like some purchased at yard sale for $5, the was urine in the stairwell as we were leaving not to mention it's across the street from a liquor store with a homeless camp behind it my family literally slept n left. Didn't even bother washing will NEVER stay at quality inn ANYWHERE it was surprisingly disgusting
Stayed 1 night in Aug 2021
Response from mgmt on 2 Sept 2021
thanks for the feed back

8/10 Good

Betty

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021
Response from mgmt on 2 Sept 2021
thanks for the feed back

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
Not good
Stayed 1 night in Aug 2021
Response from Management on 20 Aug 2021
Thank you for sharing your feedback with us. We are currently undergoing a complete renovation of the entire hotel. We hope you can visit us again soon for a superior experience.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was wet and dirty, the bathtub faucet didnt work, the hallways stunk and the room as well, the walls were very thin and you could hear the people in the next room. Horrible experience. We moved out and went to a Hilton instead. Dont go for the cheapest when booking a hotel because it will backfire.
Stayed 3 nights in Aug 2021
Response from Management on 20 Aug 2021
Thank you for sharing your feedback. We sincerely apologize for the issues you had during your most recent stay with us. We are currently undergoing a complete renovation of the entire hotel. We hope you can give us another opportunity to better serve you in the near future.

6/10 Okay

finel

Travelled with family and small children
I will never refer a friend to this place
Stayed 3 nights in Aug 2021
Response from Quality Inn and Suites New York Ave Washington DC on 7 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

2/10 Terrible

Rigo

Stayed 1 night in Aug 2021

2/10 Terrible

Yeseli

Disliked: Cleanliness, amenities, property conditions & facilities
This place needs and upgrade! We checked in and 5 mins later we checked out
Stayed 1 night in Aug 2021
Response from Quality Inn and Suites New York Ave Washington DC on 7 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

2/10 Terrible

Chayanne

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Quality Inn and Suites New York Ave Washington DC on 7 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Currently the hotel is under renovation and hopefully will be in full operation by Spring of 2022. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
The hotel had no cups, no hot water in the shower. As soon as you walk out the door your hassled by at least 5 crackheads. Please don't bring your family here. The rooms are disgusting and the TV doesn't work half of the time
Stayed 1 night in Aug 2021
Response from Management on 20 Aug 2021
Thank you for sharing your rating and feedback with us. We sincerely apologize for the issues you had during your stay. We are currently undergoing a complete renovation of the entire hotel. We hope you can visit us again in the near future for a superior experience.