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Reviews of citizenM Washington DC NoMa

4 out of 5
citizenM Washington DC NoMa
1222 1ST STREET NE, Washington, DC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 706 out of 1012 reviews" "
Rating 8 - Good. 189 out of 1012 reviews" "
Rating 6 - Okay. 58 out of 1012 reviews" "
Rating 4 - Poor. 26 out of 1012 reviews" "
Rating 2 - Terrible. 33 out of 1012 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property the room was perfect.
Stayed 2 nights in May 2024

6/10 Okay

Gabriel Dominic Edward, Albuquerquen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No streaming services and app didn’t allow to stream my own content. The shower leaks out into the bathroom area. The rooms were small and could have used a bigger mini fridge and microwave. The breakfast was awful and expensive.
Stayed 4 nights in May 2024

2/10 Terrible

Joseph Michael

I did not go on my trip because my sister died and I went to the funeral. I was disappointed that I called the hotel to explain the situation and they said to contact Expedia which I tried for hours finally giving up because there was no way I could find to talk to someone. Kind of disappointing.
Stayed 13 nights in Apr 2024

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Raymond, Richmond Heights

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautifully designed and makes the most efficient and comfortable use of a small space that I've seen in years of traveling. It's an amazing value relative to other hotels in the District of Columbia.
Stayed 2 nights in May 2024

10/10 Excellent

polly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very Hip and the staff was Excellent. We really enjoyed our stay. :)
Stayed 5 nights in May 2024

10/10 Excellent

Madar, Richland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location , easy access check in and check out process .
Stayed 2 nights in May 2024

10/10 Excellent

Nino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cool area- very nice concept - enjoyed the visit
Stayed 2 nights in May 2024

10/10 Excellent

randy

Liked: Cleanliness
Stayed 5 nights in May 2024

10/10 Excellent

Adesina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, staff were really helpful, room was one of the cleanest hotel rooms I have had. Hotel doesn’t have a laundry service. Location is okay, residential with some shops and food service, only one stop away from union station on the metro.
Stayed 3 nights in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel- looks different then the others hotels. Perfect for one person or couple. Not recommended for the family with small children. I will come back for sure!
Stayed 2 nights in May 2024

10/10 Excellent

Tirell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 1 night in Feb 2024

10/10 Excellent

Viviana

👏
Stayed 4 nights in May 2024

10/10 Excellent

Maleik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Tonia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall, the hotel was fine, but we requested a sheet since there was none on our bed. We were told housekeeping would bring it to our room, but no one ever came with it. Also, when our room was cleaned, we were never given hand towels and washcloths, so we went to the front desk to get them.
Stayed 2 nights in May 2024

10/10 Excellent

Alyssa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there were amazing! Tay was very personable and ensured we enjoyed our stay ! The set up of the room was also so cute!
Stayed 3 nights in May 2024

2/10 Terrible

Cari, Buffalo grove

Travelled with family
Too small
Stayed 3 nights in May 2024

10/10 Excellent

Joseph Lenel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was amazing! Stay here, please! You owe it to yourself.
Stayed 3 nights in May 2024

8/10 Good

larry

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
I was told to park at the Harris Teeter and received a $250 gi e
Stayed 2 nights in May 2024

6/10 Okay

Sarah Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A shortage of staff and poor quality food for breakfast. Room is very small but fit my budget by booking through a third party. When booking through the hotel it's priced too high for a small room where you have to climb over someone to get in and out of the bef.
Stayed 5 nights in May 2024

10/10 Excellent

Dania

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 2 nights in May 2024
Response from trine on 8 May 2024
Thank you Diana! We love you too (professionally) Come back soon!

8/10 Good

Oscar, Broken Arrow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was trash on the sidewalk right outside of the property. No effort made to pick it up by hotel staff. Very convenient to the Metro station.
Stayed 3 nights in May 2024
Response from trine on 8 May 2024
Thank you for leaving a review Oscar! I can reassure you that we pay attention to the details here at citizenM NoMa. I am sorry to hear that that is not your experience. We hope to be able to welcome you back in the future. Trine & team

10/10 Excellent

Lorena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to downtown Washington DC. Short walk to metro.
Stayed 5 nights in May 2024
Response from trine on 8 May 2024
Thank you Lorena!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from trine on 8 May 2024
Thank you Sabrina!

10/10 Excellent

lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great corner room
Stayed 2 nights in May 2024
Response from trine on 8 May 2024
Thank you Lynda! come back and see us soon!

10/10 Excellent

Joseph S

Stayed 4 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location-clean-cool decor
Stayed 3 nights in Apr 2024
Response from trine on 8 May 2024
Thank you Kevin!

4/10 Poor

Ellen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I totally disliked this hotel. My room was like a cruise cabin - very narrow. The bed was comfortable but the pillows were 2 feet long and extremely thick making it difficult to get comfortable. Good thing I was sleeping in the bed by myself because it is surrounded on three sides (2 walls and a window) so you cannot walk around the bed. If someone was in bed with me, they would literally have to crawl over me to get out of the bed. The TV turned on with an I pad, guess a remote control is too old fashion. On my final morning there, the TV wouldn't turn on. The bathroom was also very tiny. The shower had a weak spray and the towels were rough. Don't expect your trash to be picked up between days you are staying there. I saw very few staff there - you even check yourself in.
Stayed 2 nights in Apr 2024
Response from trine on 8 May 2024
Hello Ellen, Thank you for leaving your feedback although I am very sorry to hear that you did not enjoy staying with us. Our rooms and the the lay out and esthetics are the same in all of our well tested citizenM concept rooms and it is liked and appreciated by many. We know that we are not for everyone and I therefore want to thank you for trying us and wishing you safe travels in the future. citizenM Washington DC NoMa

10/10 Excellent

geraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s unique
Stayed 1 night in May 2024
Response from trine on 3 May 2024
Thank you Geraldine!

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations
Stayed 2 nights in Mar 2024
Response from trine on 3 May 2024
Thank you so much Bernard! welcome back!

8/10 Good

Winnetta

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel was very cute with all of the decor. I loved the check in time which was at 2 o’clock.The room was perfect even though small.I loved the way the iPad connected to the lights and tv. I felt safe at CitizenM because no one could get up the elevator without a keycard and when they locked the doors outside you had to use your keycard to get in. The only thing was upon requesting our room to be cleaned it wasn’t. But other than that would recommend this hotel.
Stayed 5 nights in Apr 2024
Response from trine on 3 May 2024
Thank you so much Winnetta! Great review and we highly appreciate that! I am sorry to hear that we failed to accommodate your cleaning request. We clean the rooms every three days but on request free of charge. So sorry for the inconvenience. Welcome back to citizenM any time!Trine & team

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from trine on 3 May 2024
Thank you!

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very trendy with lots of cool areas to hang out on the ground floor. Close to Red line metro stop.
Stayed 1 night in Apr 2024
Response from trine on 3 May 2024
Thank you so much Judith! Welcome back any time!

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from trine on 3 May 2024
Thank you

6/10 Okay

Phyllis, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of five adults had three rooms at the Citizen M for four nights. It was tastefully decorated, with a hip vibe and nice lobby/bar area. The location was a little out of the way, not near most attractions. However, the biggest issue was the size of the rooms. I travel extensively, spend a lot of time in nyc which is known for cozy rooms, and I’ve never seen a room that small. We had carryon bags and couldn’t leave them open because they took up most of the space in the room. And what’s with the bed wedged with walls on three sides and access on just one side? I literally had to climb over my husband to get in the bed. I liked the techie features and the room was surprisingly quiet but we’ll never stay in a Citizen M again. Never.
Stayed 4 nights in Apr 2024
Response from trine on 3 May 2024
Thank you for leaving a review Phyllis although we are sorry we did not meet your expectations. Our rooms are different than most hotel room, admittingly smaller which is also not something we hide. We do love our well designed rooms and on top of that the spacious Livingroom designed for everyone to enjoy while staying with us, We do understand that they are not for everyone and thank you for trying us out.Trine & team

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from trine on 3 May 2024
Thank you!

10/10 Excellent

Lindsay

Stayed 2 nights in Apr 2024

8/10 Good

Jeffery Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Enjoyed the stay. The rooms are very modern. The only negative is the bathroom It’s a glassed walled toilet and shower. No little privacy and leaves very little to the imagination when you or your significant other uses the restroom. Not a big deal if you’re in a long term relationship, but I can’t recommend it to a new couples first outing together.
Stayed 3 nights in Apr 2024
Response from trine on 3 May 2024
Thank you for your feed back Jeffery Ryan! I am sure the feed back regarding our bathrooms are useful for many. Always good to know what to expect and then you can make an informed decision. We do hope that you will return in the future. Thank you! Trine & team

10/10 Excellent

Darko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly but convenient
Stayed 2 nights in Apr 2024
Response from trine on 3 May 2024
Thank you Darko!

10/10 Excellent

Jeanne-Marie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Super friendly and helpful staff. Quiet rooms. Yummy breakfast.
Stayed 5 nights in Apr 2024
Response from trine on 3 May 2024
Thank you Jeanne-Marie.. WE hope you got to enjoy our yummy coffee with your breakfast too.. Personally I think that is the best part! welcome back to citizenM any time.citizenTrine & team

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A different hotel experience, almost everything in the room is controlled with an ipad, very unique. Some of the surrounding restaurants can get quite pricey.
Stayed 3 nights in Apr 2024
Response from trine on 3 May 2024
Thank you very much Juan! we are glad you liked it! citizenTrine & team

10/10 Excellent

Birgit, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from trine on 3 May 2024
Thank you

10/10 Excellent

Erin

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from trine on 3 May 2024
Thank you Erin!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the sitting area, too
Stayed 2 nights in Apr 2024
Response from trine on 3 May 2024
Thank you very much Karen. Much appreciated! Trine & team

8/10 Good

L Claire, Los Gatos

Stayed 1 night in Apr 2024

10/10 Excellent

Kennissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice and well kept.
Stayed 4 nights in Apr 2024
Response from trine on 8 May 2024
Thank you very much Kennissa!

6/10 Okay

KIMBERLY

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from trine on 8 May 2024
Thank you Kimberly. I can see that we did not fully meet your expectations but hope you will consider staying with us again in the future. citizenTrine & team

10/10 Excellent

LaKeshia

Stayed 1 night in Apr 2024

8/10 Good

Alicia

Stayed 3 nights in Apr 2024