Property amenity

Reviews of citizenM Washington DC Capitol

4 out of 5
citizenM Washington DC Capitol
550 School St SW, Washington, DC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1193 out of 1801 reviews" "
Rating 8 - Good. 376 out of 1801 reviews" "
Rating 6 - Okay. 141 out of 1801 reviews" "
Rating 4 - Poor. 55 out of 1801 reviews" "
Rating 2 - Terrible. 36 out of 1801 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Esmeralda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay will definitely stay at a citizenM hotel again.
Stayed 4 nights in May 2024

4/10 Poor

Sean

You can't stream anything except from your own device, and for some reason need to give your credit card info just to do so. They have one size of pillow: giant. The bed is poor, the water pressure is very poor, the climate control is poor, only the location in the city is a plus.
Stayed 2 nights in May 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Kimra, Oklahoma City

The rooms are so tiny.
Stayed 2 nights in May 2024

10/10 Excellent

Stacey A

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tiny space, but all needs met. Only drawback was lack of parking. We knew this heading there and used spothero and found a space nearby with in/out privileges.
Stayed 1 night in May 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is high tech from the moment you check in with a kios to controlling everything in the room with a mini iPad, I would have rated a 5 star if the room were a bit larger, as it is, I felt like an RV !!
Stayed 2 nights in May 2024

8/10 Good

Fernando

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, neat and had a new look feel. Room are very small. It felt like I was on a cruise. But it has everything you need. Staff VERY friendly, attentive and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Hyomin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Kamilah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pre booking breakfast and late checkout options
Stayed 3 nights in Mar 2024

8/10 Good

zhouxuan

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms small, but New & Clean. woke up by church bell cross the street early in the morning
Stayed 1 night in Mar 2024
Response from Taylor on 20 May 2024
Dear citizenZhouxuan,We appreciate you for taking the time to share your thoughts about your most recent stay. We hope the different layout, which is smaller than most, was not only cleanly but convenient as well. We apologize for any troubles regarding the bell from our neighboring church but hope that won't keep you away too long!All the best,

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels!!
Stayed 3 nights in Apr 2024
Response from Taylor on 20 May 2024
Dear citizenMagdalena,Thank you for taking the time to share your thoughts with us. It is heartwarming to know we have your approval on being one of the best hotels around! We hope you have you back soon.All the best,

8/10 Good

Dennis Eugene

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Taylor on 20 May 2024
Dear citizenDennis,Thank you for taking the time to leave us with a rating. We would love to hear more details pertaining to it in the near future. All the best,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Taylor on 20 May 2024
Dear citizenJennifer,Thank you for taking the time to leave us with a rating. We would love to hear details pertaining to it in the near future. All the best,

8/10 Good

Nina

Travelled with partner
Liked: Amenities
The only reason I did not rate 5 stars was because we could not get in to the building. We arrived exhausted after a delayed flight to D.C. We took a Lyft to hotel and there was no staff monitoring door. I appreciate the additional security measures to avoid intruders. Unfortunately those measures kept my husband and I outside at 0100AM. We finally got in and had a few issues using the key card elevators.
Stayed 2 nights in May 2024

6/10 Okay

Elizabeth

Stayed 1 night in May 2024
Response from Taylor on 20 May 2024
Dear citizenElizabeth,Thank you for taking the time to leave us with a rating. It looks like we haven't earned all stars and would love to hear more details pertaining your stay. We hope to have you back in the future. Warmest Regards,

10/10 Excellent

Abigail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing little rooms, super modern with an iPad to control everything. Check in was very easy. Only downside is it’s $50 to park overnight each day, so it can get kind of prices. Typical of the city though.
Stayed 1 night in May 2024
Response from Taylor on 20 May 2024
Dear citizenAbigail,Thank you for taking the time to share some details regarding your most recent stay. We are pleased to hear we hit many marks but do apologize for our limited parking options. Feel free to reach out to our team anytime for more info regarding alternative yet more affordable options. Until next time,

6/10 Okay

Amanda

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Taylor on 20 May 2024
Dear citizenAmanda,Thank you for taking the time to leave us with a rating. We would love to hear details on what may or may not have made your stay enjoyable in the future. We hope to host you again soon. Best,

10/10 Excellent

Oleh

Stayed 3 nights in Mar 2024
Response from Taylor on 20 May 2024
Dear citizenOleh,Thank you for taking the time to leave us with a rating. We would love to hear details on what may or may not have made your stay enjoyable in the future. We hope to host you again soon.Best,

10/10 Excellent

Keith, Durham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the technology i n the room. Small, but clean and comfortable room.
Stayed 1 night in May 2024
Response from Taylor on 20 May 2024
Dear citizenKeith,Thank you for taking the time to share your thoughts about your most recent stay. We are pleased to know our space was able to provide you with a convenient yet cozy stay. We hope these amenities are part of the reason to stay with us during your next journey to the Nation's Capitol. All the best,

10/10 Excellent

Ibrahim

Liked: Amenities, property conditions & facilities
Good
Stayed 4 nights in May 2024
Response from Taylor on 20 May 2024
Dear citizenIbrahim,Thank you for taking the time to leave us with a rating. We would love to hear details pertaining to it in the near future.All the best,

10/10 Excellent

Tyron

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in May 2024
Response from Taylor on 20 May 2024
Dear citizenTyron,We thank you for taking the time to share your thoughts with us. It is exciting news to know you enjoyed your overall stay. We hope to have you back in the near future for an even better one!All the best,

10/10 Excellent

Umm Mu’adh

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved! Small rooms- not an issue just small. But super high tech and cleaaaaan!
Stayed 1 night in May 2024

10/10 Excellent

Amonee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was throughly impressed with this hotel! From the staff to the overall look of the hotel. It’s so chic for the price. I would definitely stay at this location and other locations in the future:)
Stayed 2 nights in May 2024

8/10 Good

olga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very compact. Vanity is located outside the bathroom. There is not coffee maker And not iron either. This is important to get a crispy collar before a meeting
Stayed 5 nights in May 2024

10/10 Excellent

janie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great although my ac didnt work correctly in my room
Stayed 2 nights in Mar 2024

2/10 Terrible

Joaquin

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
For starters the service was quite bad, in 3 days they never made the room, no soap on the shower, the room was "fully" automated but the iPad control was extremely slow and a pain to use, I had to use my phone to watch TV because the selection of channels was very limited and, finally, the food in the restaurant was plainly bad, not to mention that they had cold sandwiches and the food toaster didn't work The hotel claims that you're saving the world by staying with them, but they charge as much as a "full service" hotel! Oh by the way, if you want a 2 hour late check-out, you have to pay over $80!!!
Stayed 3 nights in May 2024

6/10 Okay

Ivette

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was very cool and clean. The rooms were too too small! I have stayed at hotels in cities and in other countries and I have never had to climb over my husband to get out of bed! The shower was in the bedroom! No privacy at all!
Stayed 3 nights in May 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention very nice and helpful
Stayed 3 nights in May 2024

6/10 Okay

Brendan

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very limited food options, at some points there was no working oven and very little is located nearby after 6pm. Being served burnt popcorn after a half an hour wait is not ideal. The breakfast provided seemed fine but has an additional cost as well. You were also given the option to select what days cleaning service was being provided and an employee began to enter on an unexpected day as I was getting changed out of my travel clothes. I'm not sure why as it was not a cleaning day and the room was ready to be occupied.
Stayed 6 nights in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One issue was the self check in. There was a person to assist but I do like the personal touch. I did NOT like the iPad control for all room functions I.e. TV control, climate control and lights control.
Stayed 2 nights in May 2024

10/10 Excellent

Dohyung, BAYSIDE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Alisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little hotel that is very much like a European boutique hotel. It’s clean and comfortable, with easy check in and check out. Much less expensive alternative than staying in the navy yard near the stadiums. Great place!!
Stayed 1 night in May 2024

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. The room was very comfortable with everything you might need close by. The room was not very big - but Really well thought out. The only downside was breakfast which was a little chaotic.
Stayed 2 nights in May 2024

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is unique and great for one person. I loved it.
Stayed 1 night in May 2024

10/10 Excellent

Dorothy M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Erika

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the noisy bed but I slept great on it once I slept. The room was cozy and comfortable with a lot of modern touches.
Stayed 1 night in Apr 2024

10/10 Excellent

Donovan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unique decor and a sense of personality that was engaging and fun. the whole room ipad control was great as well as being a good information center. This is a great place for the solo or couples traveler. Beware the night curtain as they are extremely good and if you don't set an alarm, you won't notice that it has become day... but that might also be a plus.
Stayed 2 nights in May 2024

10/10 Excellent

Jawan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is such a wonderful place. It was very modern clean in the stack of very approachable. This was a great stay the room as well. The bed was comfortable, and I love how they controls everything in the room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathleen, Norristown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel when I visit DC. It's a great location and has a cool vibe. The staff is always so friendly and helpful. Very clean and great location. I would highly recommend Citizen M hotels.
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Stayed 1 night in May 2024

10/10 Excellent

Lee Anne

Stayed 4 nights in Apr 2024

8/10 Good

Lars

Business traveller
Liked: Cleanliness
It was a very different hotel. I liked it and am looking forward to my next stay. The hallways were kind of dark and some of the app room controls were not ideal.
Stayed 4 nights in Mar 2024

10/10 Excellent

Christine, Apollo Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live this small space concept! It’s comfortable, cozy and fun! And the price is right! Great location! We walked to the capital and many museums comfortably. I will definitely stay again next time I’m in DC.
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on 8 May 2024
Hey CitizenChristine,So glad to hear you're loving the small space concept – cozy, comfortable, and fun, just like you said! And isn't it great when you find the perfect balance between affordability and quality? Walking distance to the Capitol and museums? That's the cherry on top! We can't wait to host you again during your next D.C. adventure. See you soon!

10/10 Excellent

McKenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the creativity of this hotel. The staff was very friendly and the room was amazing. Very good for solo or couple traveling if you don’t need a lot of space
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 8 May 2024
Hey CitizenMcKenna,I'm thrilled you enjoyed our hotel's creativity – we like to think of it as our canvas! Our staff aims to be as welcoming as a sunbeam on a chilly day, and our rooms? Well, they're so amazing they might just give you a little "wow" moment. Perfect for travelers who prefer to dance together rather than getting lost in a sea of space! Thanks for the rave review, and we'll be here to sprinkle more creativity on your next visit!

10/10 Excellent

Renee

Stayed 3 nights in Apr 2024
Response from Taylor on 20 May 2024
Dear citizenRenee,Thank you for taking the time to leave us with a rating. We would love to hear any details pertaining your stay in the future. Until the next time,

10/10 Excellent

Jose L

Liked: Cleanliness, staff & service, property conditions & facilities
The place is very trendy the vibe is cool most of the staff is nice and helpful. The breakfast is really good!
Stayed 4 nights in Apr 2024
Response from Hotel Management Team on 8 May 2024
Hey CitizenJose,Sounds like you've landed in the heart of trendy-town! With vibes as cool as a cucumber and a staff as friendly as a neighborhood Spider-Man, it's the perfect recipe for a great stay. And let's not forget about breakfast – a real winner to kickstart your day! Thanks for the awesome review, and we can't wait to have you back for more trendy adventures!

10/10 Excellent

Sara, Corning

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and nice. Parking was a little rough but once I was parked I was able to use the metro system to get around!
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 8 May 2024
Hey CitizenSara,Glad to hear our staff made your stay smooth sailing! Parking can be a bit of a puzzle sometimes, but it sounds like you cracked it. And hey, who needs a car when you've got the metro at your doorstep? Thanks for the feedback, and we hope to welcome you back soon for more adventures!

8/10 Good

Rong Rong

Travelled with partner
Liked: Cleanliness
We really liked the location of the hotel and how convenient parking was as we found street parking right when we arrived. Unfortunately, the staff seems to be over whelmed with the amount of guest during check out and restaurant. The hotel room is very modern and we loved the iPad controls as well as the black out curtain but our sink barely had water coming out and our hand soap pump was broken. Other than that we were fine we with everything else.
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 8 May 2024
Hey CitizenRong,It's fantastic to hear you enjoyed our hotel's convenient location and easy parking! However, I'm sorry to hear that the staff seemed overwhelmed during your visit – we'll definitely look into ways to improve efficiency during peak times. Despite the hiccups, I'm glad you appreciated the modern amenities in your room, like the iPad controls and blackout curtains. I'll make sure our maintenance team addresses the issues with the sink and hand soap pump right away. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a smoother experience next time!

10/10 Excellent

Dennis

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Property Is nice I do wish the bathroom was bigger but overall nice hotel
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 6 May 2024
Hey CitizenDennis, Glad to hear you enjoyed our property! We'll take note of your feedback about the bathroom size – after all, comfort is key. Thanks for choosing to stay with us, and we hope to see you again soon for another enjoyable stay!