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Reviews of Canopy by Hilton Washington Embassy Row

4 out of 5
Canopy by Hilton Washington Embassy Row
1600 Rhode Island Ave Nw, Washington, DC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 282 out of 395 reviews" "
Rating 8 - Good. 74 out of 395 reviews" "
Rating 6 - Okay. 23 out of 395 reviews" "
Rating 4 - Poor. 10 out of 395 reviews" "
Rating 2 - Terrible. 6 out of 395 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kurtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from B on 8 May 2024
Thank you for the fantastic 5-star review! We're so glad you loved your stay. Your praise means everything to us, and we aim to make every visit memorable. We can't wait to host you again soon. Any feedback for improvement is always welcome.

10/10 Excellent

Thomas, Hickory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
15 min walk to monuments and 8 min walk to restaurants on 14th street. The manager of this property is always there and always available and customer focused. We love this place!
Stayed 2 nights in Apr 2024
Response from Canopy by Hilton Embassy Row on 1 May 2024
Thank you for highlighting the convenient location. We are thrilled to hear of that you had a positive experience and for mentioning the attentive management. We hope to see you again soon.

10/10 Excellent

WEI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Canopy by Hilton Embassy Row on 1 May 2024
We thank you for reviewing your stay at our hotel and rating us 5 out of 5. We are delighted to read that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
My one complaint is the elevators. One was out of service, the service elevator was seldom available and the wait for the remaining elevator was long. In addition ALL elevators were out of service when we were leaving on Sunday.
Stayed 4 nights in Apr 2024
Response from B on 24 Apr 2024
We're sorry for the elevator delay during your stay due to maintenance. We're working on procedures to reduce wait times and improve your experience. Thanks for your feedback, and we hope to offer you a better visit next time.

10/10 Excellent

Vikas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel in a very convenient location
Stayed 3 nights in Apr 2024
Response from Canopy by Hilton Embassy Row on 15 Apr 2024
We thank you for reviewing your stay at our hotel and rating us 5 out of 5. We are delighted to read that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, good service, good price
Stayed 1 night in Apr 2024
Response from Canopy by Hilton Embassy Row on 13 Apr 2024
We thank you for reviewing your stay at our hotel and rating us 5 out of 5. We are delighted to read that you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Jim

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The restaurant seemed way understaffed. Ridiculous wait times for breakfast.
Stayed 4 nights in Apr 2024
Response from Canopy by Hilton Embassy Row on 13 Apr 2024
Honest feedback is appreciated, and we are sorry to hear that everything was not up to par during your recent stay. We will be sure to pass along your comments to the appropriate team to ensure processes are analyzed and adjusted accordingly.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff at the property were exceptional. From the front desk to the restaurant to housekeeping, we were well attended to and appreciated the outstanding care and service. We will definitely stay here in the future.
Stayed 5 nights in Apr 2024
Response from Canopy by Hilton Embassy Row on 13 Apr 2024
Thank you for taking the time to share your thoughts on our hotel. We appreciate you choosing to stay with us and appreciate your kind words regarding the team, the hotel, the amenities.

10/10 Excellent

Meredith

Travelled with family, Travelled with family and small children
Liked: Amenities
This was a great hotel right in the heart of DC! We were very pleased with our room. We had plenty of space and the bathroom was lovely.
Stayed 4 nights in Apr 2024
Response from Canopy by Hilton Embassy Row on 13 Apr 2024
Thank you for taking the time to share your thoughts on our hotel. We appreciate you choosing to stay with us and appreciate your kind words regarding, the hotel and the amenities.

10/10 Excellent

Elena

Stayed 1 night in Apr 2024
Response from Canopy by Hilton Embassy Row on 27 Apr 2024
We thank you for reviewing your stay at our hotel and rating us 5 out of 5. We are delighted to read that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Jaren Bailey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Favorite hotel in DC! We would definitely stay here again! Front desk staff was so friendly and helpful, rooms were spacious and immaculate, and the hotel was in a convenient location for exploring the city.
Stayed 3 nights in Mar 2024
Response from Canopy by Hilton Embassy Row on 2 Apr 2024
Positively excited to hear your feedback on your recent stay with us. It is great to hear that you had a great time in the neighborhood and that you got to experience some of what Washington DC has to offer. we look forward to welcoming you back soon.

10/10 Excellent

Tatiana

Liked: Property conditions & facilities
Excellent!!
Stayed 4 nights in Mar 2024
Response from Canopy by Hilton Embassy Row on 2 Apr 2024
Thank you for rating us 5 out of 5. we are thrilled you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Leeann, Atlanta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in Embassy Row. The staff was so helpful and the property was absolutely spotless. Plus I love Hilton beds and pillows. We enjoyed our DC getaway to the max.
Stayed 2 nights in Mar 2024
Response from Canopy by Hilton Embassy Row on 2 Apr 2024
We are delighted to hear that you had a pleasant stay. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Jason

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Solid hotel in a great area of DC
Stayed 3 nights in Mar 2024
Response from B on 26 Mar 2024
Thank you for taking the time to share your experience with us. We are delighted to hear that our hotel’s location in the vibrant area of DC met your expectations. Our team works tirelessly to provide a comfortable and convenient stay for all our guests, and it's rewarding to see these efforts reflected in your review.We hope to welcome you back soon for another memorable stay!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Large, spacious, quiet rooms. Friendly staff. Nicely decorated public areas. Nice neighborhood, but not as close to the mall as I thought.
Stayed 1 night in Mar 2024
Response from B on 26 Mar 2024
Thank you for sharing your experience with us. We're thrilled you enjoyed our spacious rooms, friendly staff, and the neighborhood's charm. We apologize if our location relative to the mall wasn't as convenient as expected. Your feedback is valuable and helps us improve. We look forward to welcoming you back.

10/10 Excellent

Thomas, Hickory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location made it easy to walk to restaurants, monuments and museums. Definitely our first choice now in DC.
Stayed 4 nights in Mar 2024
Response from B on 26 Mar 2024
Thank you for taking the time to share your experience! We're thrilled that our convenient location served as the perfect base for your explorations in DC. It's an honor to be your first choice in the city.We are looking forward to welcoming you back soon!

8/10 Good

Ralf, Oakland

Travelled with partner
Liked: Cleanliness, staff & service
Do not book with prepaid breakfast. The Derby is right across the street and their restaurant is 10 times better.
Stayed 1 night in Mar 2024
Response from Canopy by Hilton Embassy Row on 20 Mar 2024
We thank you for taking the time to review your stay at our hotel. We value your feedback as we strive to improve with each and every stay. Thank you again for your time and hope you will come visit us again soon!

10/10 Excellent

Boris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our time at the property. Clean, comfortable, convenient for walking excursions anywhere. Little fridge in the room is a huge plus.
Stayed 4 nights in Mar 2024
Response from Canopy by Hilton Embassy Row on 20 Mar 2024
Positively excited to hear your feedback on your recent stay with us. It is great to hear that you had a great time in the neighborhood and that you got to experience some of what Washington DC has to offer. we hope to see you again soon!

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Full parking garage wasnt helpful but staff went out of their way. Nice spot for an overnight.
Stayed 1 night in Mar 2024
Response from Canopy by Hilton Embassy Row on 20 Mar 2024
Thank you for taking the time to share your views with us, it is always exciting to hear that one of our associates had such a positive impact on your recent stay. Hope to see you again soon!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby. Nice room.
Stayed 3 nights in Jan 2024
Response from Canopy by Hilton Embassy Row on 2 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Ellen, Guttenberg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful.
Stayed 3 nights in Feb 2024
Response from Canopy by Hilton Embassy Row on 16 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Neal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Canopy by Hilton Embassy Row on 14 Feb 2024
We hope you enjoyed your stay at the Canopy Embassy Row.! Thank you for your rating and we hope to see you again soon!

10/10 Excellent

Marisa

Stayed 3 nights in Feb 2024
Response from Canopy by Hilton Embassy Row on 11 Feb 2024
Thank you for your wonderful rating of 10 out of 10. We are delighted to hear that you had a pleasant stay. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice time. Staff was all so friendly and helpful! Rooms nice and clean
Stayed 2 nights in Feb 2024
Response from B on 7 Feb 2024
We thank you for reviewing your stay at our hotel and rating us 5 out of 5. We are delighted to read that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good except the PARKING
Hotel was great location, great price for 2 days. The only down side and it's not the hotel but parking in DC is non existent and they charge so much because of it.
Stayed 2 nights in Jan 2024
Response from Canopy by Hilton Embassy Row on 21 Jan 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Noah

Stayed 1 night in Dec 2023
Response from Canopy by Hilton Embassy Row on 6 Jan 2024
Thank you for the wonderful rating of 5 out of 5. we are thrilled you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jailice

Stayed 1 night in Dec 2023
Response from Canopy by Hilton Embassy Row on 21 Jan 2024
Thank you for rating us 5 out of 5. we are thrilled you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Sarah Mae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Canopy by Hilton Embassy Row on 6 Jan 2024
Thank you for the wonderful rating of 10 out of 10. we are thrilled you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Marius

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Canopy by Hilton Embassy Row on 1 Jan 2024
Thank you for rating us 5 out of 5. we are thrilled you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, helpful, friendly, good food and bar, front desk young lady was SUPER helpful kind amd gave excellent honest advice. Would totally stay here again!!!
Stayed 2 nights in Dec 2023
Response from Canopy by Hilton Embassy Row on 30 Dec 2023
Thank you for taking the time to share your views with us, it is always exciting to hear that one of our associates had such a positive impact on your recent stay.

10/10 Excellent

jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel super clean, super friendly
Excellent hotel everything about it was a great experience. It was low key and easy and the staff are so friendly. The hallways smelt lovely and there spotlessly clean, the rooms were immaculate and comfortable. The only restaurant meals we had was breakfast and it was very good. Valet was fast getting our car, everything seemed to run like clockwork. Couldn’t fault our 5 day stay. Would highly recommend and stay again
Stayed 5 nights in Dec 2023
Response from Canopy by Hilton Embassy Row on 30 Dec 2023
Sounds like you had a great time at our hotel. Our team takes pride in taking care of our guests and ensuring that all the ducks are in a row for a great experience, and we appreciate knowing that we are getting it right. We look forward to offering you a warm welcome back again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Embassy Visit
Our stay was good. The only reason I didn't give 5 stars was because the room had no microwave oven, and no type of breakfast was provided. You would think that over $500 for 2 nights would get these provided.
Stayed 2 nights in Dec 2023
Response from Canopy by Hilton Embassy Row on 25 Dec 2023
Thank you for your wonderful rating of 8 out of 10. We understand the frustration of not having the conveniences but unfortunately, we do not offer microwaves at our property due to safety concerns. Regarding breakfast not being provided, we do offer an Ala carte breakfast menu at the restaurant on the property. We thank you for your feedback and hope you will consider staying with us again.Happy Holidays!

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Canopy by Hilton Embassy Row on 20 Dec 2023
Thank you for rating us 5 out of 5. we are thrilled you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Tobias

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We would not return. Our room faced the roundabout and it was very noisy. The Room was also very outdated, very dark and depressing. Incredibly low water pressure in shower that we questioned with the hotel, but were told it’s normal … Location was also not ideal as restaurants and attractions were far away.
Stayed 3 nights in Dec 2023
Response from Canopy by Hilton Embassy Row on 19 Dec 2023
Hi Tobias,We thank you for taking the time to review your stay with us, honest feedback is appreciated, and we are sorry to hear that you did not enjoy your time with us during your recent stay. We will be sure to pass along your comments to the appropriate team to ensure processes are analyzed and adjusted accordingly.We hope you will consider staying with us again when next time you are in Washington D.C.Happy Holidays to you and yours!

8/10 Good

Amanda

Stayed 3 nights in Dec 2023
Response from Canopy by Hilton Embassy Row on 1 Jan 2024
Thank you very much for giving us a good rating. I hope that you enjoyed your stay, and we look forward to welcoming you back to our lovely property!

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Stay at the Canopy!
This hotel was conveniently located between the White House and Georgetown. It was also close to really good restaurants. I felt very safe at this location. The hotel staff was genuine and very helpful. The rooms were spacious and clean. I am returning in a week and will be staying at the same hotel. Great job Hilton!
Stayed 3 nights in Dec 2023
Response from Canopy by Hilton Embassy Row on 12 Dec 2023
Positively excited to hear your feedback on your recent stay with us. It is great to hear that you had a great time in the neighborhood and found our team members to be helpful. We are looking forward to welcoming you back next week.

10/10 Excellent

Zelalem

Business traveller
Liked: Amenities
cool.
Stayed 1 night in Nov 2023
Response from Canopy by Hilton Embassy Row on 9 Dec 2023
We thank you for taking the time to review your stay at our hotel and rating us 5 out of 5. We are delighted to read that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023
Response from Canopy by Hilton Embassy Row on 9 Dec 2023
We thank you for taking the time to review your stay at our hotel and rating us 5 out of 5. We are delighted to read that you enjoyed your stay with us. We really hope to see you again soon!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Friendly staff. Great property.
Stayed 1 night in Nov 2023
Response from Canopy by Hilton Embassy Row on 29 Nov 2023
We are delighted to hear that you had a positive stay. We look forward to welcoming you back to our hotel in the not-too-distant future.

8/10 Good

Jonatan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious rooms. Friendly, helpful staff. Reasonably priced. Parking is available but not included and quite expensive. Neighborhood is quiet and safe. Not many restaurants and bars in the area. About 20-30 mins walk to Mall and Georgetown.
Stayed 3 nights in Nov 2023
Response from Canopy by Hilton Embassy Row on 29 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Susan, New Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room and warm staff.
Stayed 5 nights in Nov 2023
Response from Canopy by Hilton Embassy Row on 29 Nov 2023
It is great to hear that you had an excellent time here at the Canopy Embassy Row. We look forward to offering you a warm welcome back again soon.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms but there was no sign that valet is full. Staff was helpful enough to point us to a parking garage though
Stayed 1 night in Nov 2023
Response from Canopy by Hilton Embassy Row on 23 Nov 2023
We thank you for taking the time to review your stay at our hotel. We value your feedback as we strive to improve with each and every stay. Thank you again for your time and hope you will come visit us again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stay. Such a beautiful property and so clean and well maintained.
Stayed 2 nights in Nov 2023
Response from Canopy by Hilton Embassy Row on 23 Nov 2023
We are delighted to hear that you had a pleasant stay. We look forward to welcoming you back to our hotel in the not-too-distant future.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect with some hiccups.
My wife and I enjoyed the stay as we were visiting the D.C. area for a couple days. The hotel was quite nice and we liked the room, lobby, bar, and restaurant which were clean and comfortable. Also, the location was ideal as we were close to restaurants and shops along 14th St. as well as the Sunday Dupont Circle Farmer's Market. All in all, we would stay there again. The reason for not receiving a top rating was that the room had some minor issues: a bedside light did not work; the hotel only provides one wash cloth and one hand towel for two people which is a little weak to short on such common items especially when three bath towels are available (note: the $95 Comfort Suites in Leesburg, VA provided FOUR of everything); and finally the stem of the cold water valve occasionally oozed water that over time would partially flood the counter. We had to use the hand towel to clean up. None of these were earthshaking events that required a call to the desk but for a nice hotel like the Canopy with all its upsides, these little things should be noticed and addressed by hotel staff and maintenance before guests are using the room.
Stayed 2 nights in Nov 2023
Response from Canopy by Hilton Embassy Row on 7 Nov 2023
Thank you for choosing to stay with us and offering your feedback on our property. We are sorry to hear that your stay with us was less than stellar. We aim to ensure our guests have a positive experience and this time we fell short. We will be sure to share your comments with the appropriate team so that efforts can be made to ensure that this does not happen again.Thank you for staying at the Canopy by Hilton Washington DC Embassy Row and we hope you choose to stay with us again whenever your travel needs bring you back to the District.

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great amenities
Stayed 2 nights in Nov 2023
Response from Canopy by Hilton Embassy Row on 7 Nov 2023
We are delighted to hear that you had a positive stay. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Alan, Wilton Manors

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Canopy by Hilton Embassy Row on 7 Nov 2023
Thank you for rating us 5 out of 5. we are thrilled you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! We booked a King Deluxe and were not disappointed. The staff is super friendly and the restaurant downstairs served top tier food at affordable prices. Parking is only valet and is currently $65 per night, but there are much cheaper parking options ($35/night) only a 2 minute walk away.
Stayed 3 nights in Oct 2023
Response from Canopy by Hilton Embassy Row on 2 Nov 2023
Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such positive feedback. I look forward to sharing your lovely feedback with the team. We hope to welcome you back in the future for another memorable stay!

10/10 Excellent

Brenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Oct 2023
Response from Canopy by Hilton Embassy Row on 30 Oct 2023
Thank you for rating us 5 out of 5. we are thrilled you had a great stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Oct 2023
Response from Canopy by Hilton Embassy Row on 30 Oct 2023
Thank you for rating us 5 out of 5. we are thrilled you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.