The room was clean, quiet, and comfortable. The staff had put me in a room next to the pool - I went back to the front desk and asked for a quiet room. They made it happen (upper floor at the end of the hall) with a polite smile. Took the shuttle to the airport at 4:30a, again left on time with no hassles
Great hotel!!!! Typical of Hyatt's all over the country, the standard of excellence is definatetly on display at this location. From the shuttle driver, the front desk staff, the cleanliness of the hotel, & the trendy suite, oh & not to mention the great location close to airport, I am one satisfied traveler. I give it a "WOW!!!" Rating
The Hilton next to Dulles is an exquisite hotel. Some opportunities:
1. The staff did not inform where breakfast is going to be at check-in
2. Being informed about breakfast not being included would have helped and the typical cost of breakfast before hand to evaluate options.
3. The elevator has a broken mirror wall that has been patched up with tape - not sure if being fixed but it does ruin brand and imagery. Attending to these matters asap is a must.
We were very happy with this Hotel. Staff more than helpful in every way and always cheerful. Accommodation spacious and comfortable. Breakfast ample and varied. Lovely complimentary offer of dinner in the evening from Monday to Thursday. We will definitely stay again when next in Washington DC. Shuttle was available whenever we asked and we were able to then take public transport in to the Mall. .