This was a spur of the moment trip. Flew all night to get to DC, so tired when we arrived and we were so early we had planned to drop bags and wait till time to check in. The gentleman at the front desk was so very gracious allowing us to go eat at the breakfast buffet ( really good) then when our room was ready he let us know. One of the first if not the only time I have ever felt like the staff of a hotel really wanted to help. Made me so glad that we had picked the Sheraton. I found that he was not the only one on staff glad to help, every one on staff was just as helpful. Really made my trip a great time. I will stay there again. Wish I had the gentleman s name. Thank you Sheraton Herndon Dulles airport hotel for a great stay.
The Hilton next to Dulles is an exquisite hotel. Some opportunities:
1. The staff did not inform where breakfast is going to be at check-in
2. Being informed about breakfast not being included would have helped and the typical cost of breakfast before hand to evaluate options.
3. The elevator has a broken mirror wall that has been patched up with tape - not sure if being fixed but it does ruin brand and imagery. Attending to these matters asap is a must.