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"Absolutely fantastic stay from start to finish. Gabriela on reception made our trip super special in her attitude towards us. Friendly, professional and extremely welcoming. She is a total gem, Hyatt hotels, hold on to her! Solely based on our interactions with her I have recommended your hotel to many of my friends and family, several are planning to visit Birmingham and stay with yourselves. Thank you Gabriela!!!! I was travelling with my 12 year old daughter for our first special night away (3 older brothers were left at home) and she didn't want to leave the hotel and has already made me promise to bring her back. Our room was amazing, plenty of space, and spotlessly clean! We paid extra to have access to the club room and it was well worth it. The atmosphere in the hotel was so relaxing and inviting. Breakfast was fresh and gorgeous. The doorman (unfortunately I didn't get his name but know he has been there well over 12 years) was so friendly. The girl (again didn't get her name) in the spa was lovely. Thank you to all, we will definitely be back sooner rather than later. Would and have highly recommended your hotel to everyone!"

"Nice room, but staff are rude."

"Lovely hotel, great facilities and helpful staff "

"Stay regularly on work trips. The staff and hotel are always good. Gym is tip-top! The rooms are large and very very cosy. "

"Very clean city centre location and fantastic breakfast included in price Will stay again "

"Excellent hotel so convenient for everything "

"Friendly and very welcoming staff. Rooms comfortable and quiet. Will definitely use again. Takes only 10 minutes to walk to Resorts World Arena (recently opened knew access)"

"Lovely hotel, breakfast was very good with lots of choice. Parking was easy. Online checkin/out was ideal. The beds were very comfortable. The room was warm (matched the weather) but a welcome fan kept the air moving. Tried to call to say we were going to be later than planned- couldn’t get a response (not good). Corridor area was very congested as there were bible/book stalls, I don’t mind the stalls but just put them where it doesn’t restrict flow of guests"

"Great 2-day stay for a local event. Upgraded room was lovely and we used the spa too. Dinner was great with many gluten-free options. Only issue was poor breakfast options and having no coffee a big downer :("