View from room
Check availability

Reviews of The Westin Warsaw

5 out of 5
The Westin Warsaw
Al. Jana Pawla II 21, Warsaw, Masovia

Reviews

9.2

Wonderful

Rating 10 - Excellent. 683 out of 1002 reviews" "
Rating 8 - Good. 234 out of 1002 reviews" "
Rating 6 - Okay. 56 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ronni

Liked: Cleanliness, staff & service
Not a 5 star Could use some renovations
Stayed 2 nights in May 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, value for money
Stayed 1 night in May 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and convenient
Stayed 2 nights in May 2024

10/10 Excellent

Eric

Travelled with group
Very clean.
Stayed 2 nights in May 2024

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful hotel.
Stayed 1 night in May 2024

10/10 Excellent

irina

Stayed 1 night in May 2024

10/10 Excellent

Richard, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
It's in a business area so it's a long walk to tourist attractions, but it's a very nice hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Mikhail

Service very bad
Stayed 3 nights in Apr 2024

6/10 Okay

Peter

Stayed 2 nights in Apr 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Xing

Stayed 1 night in Apr 2024

10/10 Excellent

Krissy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Really wonderful check-in process and representative that helped us was great. Nice location. It is walkable from the train station, also close to some points of interest always love a heavenly bed and bath at Westin, was surprised that the shower had some grout missing around the floor/shower entry that looked pretty gnarly and I wouldn’t expect to see and haven’t ever seen at a Westin before, but the bath was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly customer service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexandr

Stayed 2 nights in Apr 2024

6/10 Okay

Olga

Liked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, I look forward to returning. The hotel needs a little refurbishment and a couple of new toasters for breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Deangelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High service as expected from a Westin property!
Stayed 3 nights in Feb 2024
Response from Maria Januszyk on 22 Feb 2024
Dear Deangelo,We are delighted that our exceptional service met all of your expectations.If we can be of any additional assistance - don't hesitate to reach out to us directly.Looking forward to welcome you again at The Westin Warsaw,Kind regards,Maria JanuszykDuty Manager, The Westin Warsaw

6/10 Okay

Matt

Liked: Cleanliness
I was very surprised that there was no cooler/refrigerator in the room for a 5 star hotel!!!
Stayed 1 night in Feb 2024
Response from Maria Januszyk on 22 Feb 2024
Dear Matt,Thank you for taking the time to share your opinion about the stay at The Westin Warsaw.I would like to apologize for the negative impression we gave you. Please kindly be informed that in each room we have got refrigerators used to store the mini-bar offer, with the possibility to take out all products so the mini-bar may be used for the guest's items.We are sorry that we fell short of expectations and we hope for another opportunity to welcome you at our property, so we can show you only true exceptional services.If we can be of any assistance don't hesitate to reach out to us directly.Kind regards,Maria JanuszykDuty Manager, The Westin Warsaw

10/10 Excellent

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely luxury option if you want to visit Warsaw, room nice and clean.
Response from Maria Januszyk on 22 Feb 2024
Dear Cristian,We are delighted to read that you enjoyed our luxury offer and that you noticed our efforts for cleanliness.If we can be of any additional assistance don't hesitate to reach out to us direclty.Kind regards,Maria JanuszykDuty Manager, The Westin Warsaw

10/10 Excellent

fred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Maria Januszyk, Duty Manager on 26 Feb 2024
Dear fred, we are happy to see that you enjoyed your stay at The Westin Warsaw. Looking forward to welcoming you again!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Maria Januszyk, Duty Manager on 26 Feb 2024
Dear Michael, thank you for your recent stay at The Westin Warsaw and for taking the time to leave a review. We hope for another opportunity to welcome you in the future!

10/10 Excellent

Jacek

Stayed 1 night in Dec 2023
Response from Maria Januszyk, Duty Manager on 26 Feb 2024
Dear Jacek, thank you for sharing your review and for staying at The Westin Warsaw. We are delighted that we had you as our guest. Looking forward to welcoming you again!

10/10 Excellent

Magdalena

Stayed 1 night in Dec 2023

10/10 Excellent

Marie Joan Socorro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money hotel
Stay was good. Just a note, being a 5-star hotel, they didn't give us any vanity kit. Breakfast was great, they have this lavender oil which helped us sleep well. I requested for extra and they gave us.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. Food and service outstanding. This is the best hotel in the area and I keep returning there. Thank you.
Stayed 7 nights in Nov 2023

10/10 Excellent

Anastasiya

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel, friendly staff and breakfast was amazing! Highly recommend.
Stayed 3 nights in Nov 2023

10/10 Excellent

Juan C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service
Stayed 7 nights in Nov 2023

10/10 Excellent

Muzaffer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Zrinka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Katie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very friendly and attentive staff. Rooms are comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good nights sleep
Really good staff, quiet hotel and good breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Niamh

Stayed 2 nights in Sep 2023

10/10 Excellent

Matthias

Stayed 1 night in Sep 2023

10/10 Excellent

Natalya

Stayed 1 night in Sep 2023

10/10 Excellent

SOOKYUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Dewan Saquib

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Ian

Stayed 1 night in Aug 2023

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice breakfast
Stayed 1 night in Aug 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Vinay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent buffet, friendly and knowledgeable staff, and room with club access lounge a steal given the free drinks and chef's appetizers every evening on the house. Excellent location, too.
Stayed 4 nights in Aug 2023

8/10 Good

VLAD

Stayed 5 nights in Jul 2023

4/10 Poor

Caroline

Disliked: Property conditions & facilities
It was okay. Not up to the Westin standard.
I was expecting a nicer hotel. The room was rundown. They LOCKED the minibar, which we thought was strange. The staff was friendly and we appreciated the suggestions they made for dinner places. It was a bit of a walk to old town. Overall it was okay but I guess I expected more.
Stayed 2 nights in Jul 2023

8/10 Good

John

Business traveller
Liked: Staff & service, room comfort
Could be Superb but it's not
This is a great hotel that could.be superb. It has three lifts and having stayed here maybe 5 times on each occasion at least 1 lift is broken. This trip 2 lifts. That means long waits getting to your room. I am fanatical about cleanliness and more attention is needed in the bathrooms. It's ok but ok is not great..I would still recommend this hotel. Staff are lovely and it has a good gym. The beds are great.
Stayed 3 nights in Jul 2023

6/10 Okay

Ahmad, Sura

Travelled with family
Liked: Property conditions & facilities
The hotel is 20 stories high served by only 3 elevators! One was out of service during my 4 nights stay and on last day another elevator went out of service ! So the entire hotel was running on one elevator , while checking out I had to stay for more than 20 min before jamming ourself inside a crowded elevator along with my luggage !! This happened while the hotel was hosting a big event , I don’t know how such situation was managed also the check out process was vey slow and the reception has a single employee whiteout any attention to long queue of customers, strangely the hotel manager passing by without any care for guests comfort !!
Stayed 4 nights in Jul 2023

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Robert, Cresskill

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located in Warsaw.
Stayed 1 night in Jul 2023