Terrace/patio

Reviews of Sofitel Warsaw Victoria

5 out of 5
Sofitel Warsaw Victoria
Krolewska 11, Warsaw, Masovia

Reviews

9.4

Exceptional

Rating 10 - Excellent. 737 out of 1005 reviews" "
Rating 8 - Good. 207 out of 1005 reviews" "
Rating 6 - Okay. 34 out of 1005 reviews" "
Rating 4 - Poor. 16 out of 1005 reviews" "
Rating 2 - Terrible. 11 out of 1005 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great location near the old square, castle and old streets.
Stayed 5 nights in Mar 2024

10/10 Excellent

Amalia Ioana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real 5 starts hotel !! Our experience at Sofitel was simply magical. With its delightful breakfast, impeccable cleanliness, and overall exceptional service, it's safe to say we'll be coming back for more.
Stayed 3 nights in Mar 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in really good location. Staff were super nice and helpful. I loved the pool with the best calming spa music ever, was a joy to swim there every morning.

10/10 Excellent

wagih w

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast was perfect, and the bar quiet and has a romantic view with glass window special in rain time in the night, my room was clean and comfortable bed , Sofitel my best hotel in warsaw
Stayed 4 nights in Mar 2024

8/10 Good

Edyta

Liked: Staff & service, property conditions & facilities
What I found weird,,,,was 15 zł charge for ice bucket…. No ice machines for guests…. In the hotel… Staff friendly , nice breakfast. Nice locations , comfortably beds Nice and clean room , coffee, tea in the room Room service breakfast we didn’t get what we ordered exactly… but it was good …. Stayed twice with the family, Between Sofitel Victoria, Bristol and Europejski. Good locations… I asked at the front desk for parking , so I did not have to pay every time I came in and out … So you pay 150 zł a day not more and I got a parking ticket to come and leave… Hope it’s helpful.
Stayed 3 nights in Feb 2024
Response from Guest Relations on 4 Mar 2024
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We truly appreciate your detailed review and are delighted to hear that you found our staff friendly, enjoyed the nice locations, comfortable beds, and appreciated the cleanliness of the room.We apologize for any inconvenience regarding the ice bucket charge, and we will certainly review this policy to ensure a better guest experience. Your feedback regarding the room service breakfast has been noted, and we will work on improving the accuracy of orders.We value your input as it helps us enhance our services, and we hope to have the opportunity to welcome you and your family back for an even more enjoyable stay in the future.Thank you once again for sharing your experience with us.Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Raymond

Stayed 2 nights in Feb 2024
Response from Guest Relations on 26 Feb 2024
Dear Valued Guest, We would like to express our sincere gratitude for taking the time to provide a high rating following your recent stay with us. It is truly rewarding to learn that your experience at our hotel met or exceeded your expectations.Your positive feedback serves as motivation for our team to continue delivering exceptional service. We appreciate your trust in us and hope to welcome you back for another memorable stay in the future.Thank you once again for choosing Sofitel Warsaw Victoria. We look forward to the pleasure of serving you again.Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooi hotel en lekker ontbijt. Schoon en mooi zwembad
Stayed 3 nights in Feb 2024
Response from Guest Relations on 22 Feb 2024
Dear Valued Guest, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay at our hotel, found it beautiful, and appreciated the delicious breakfast. It's also great to know that you found the facilities clean and enjoyed the beautiful pool. We truly value your kind words and look forward to welcoming you back in the future.Kind regards, Natalia Respondek Guest Relations Specialist

8/10 Good

Katerina

Liked: Cleanliness, amenities, property conditions & facilities
In general very good hotel . Only thing I disappointed that body lotion jar was empty . And I have a dry skin. It should be checked and refilled before guest arriving.
Stayed 1 night in Feb 2024
Response from Guest Relations on 20 Feb 2024
Dear Valued Guest, We appreciate your feedback and are pleased to hear that you had a nice visit in our hotel. However, we apologize for the inconvenience you experienced with the empty body lotion jar. Your observation is valuable, and we will certainly address this to ensure such oversights are avoided in the future. Thank you for bringing it to our attention. We hope to have the opportunity to welcome you back and provide an even more flawless experience. Kind regards, Natalia Respondek Guest Relations Specialist

2/10 Terrible

Gregory

Disliked: Amenities
My trip was cancelled due to a death in the family of my traveling companion. I tried to cancel my reservation two days before my expected arrival but the hotel refused to refund my money. Later, they said they would consider a refund but required a verification from Expedia that the reservation was canceled. Expedia refused to provide verification. Also, I purchased hotel cancellation insurance which proved to be worthless.
Stayed 4 nights in Feb 2024

10/10 Excellent

Nelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and employees!
Stayed 3 nights in Feb 2024
Response from Guest Relations on 12 Feb 2024
Dear Valued Guest, Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your recent stay at Sofitel Warsaw Victoria and appreciated our location and dedicated team members.We strive to provide an exceptional experience for our guests, and your kind words are truly rewarding for all of us. Your satisfaction is our top priority, and we are delighted to know that we met your expectations.If you have any additional comments or suggestions that could further enhance your future visits, please feel free to share them with us. We value your input, and it helps us continually improve our services.Once again, thank you for choosing our hotel. We look forward to hosting you again and ensuring another fantastic stay.Kind regards, Natalia Respondek Guest Relations Specialist

8/10 Good

Kama

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious rooms and bathroom. Quiet area and close to old town. Walkable distance to everything. The only bad experience was the heating. It was way too hot due to the hotel temperature setting overriding the room temperature setting. Opening the window helps try not ideal in the snowy winter.
Stayed 4 nights in Jan 2024
Response from Guest Relations on 4 Feb 2024
Dear Valued Guest, Thank you for sharing your feedback with us. We're delighted to hear that you found our rooms and bathrooms to be clean and spacious and enjoyed our location.However, we sincerely apologize for the inconvenience you experienced with the heating during your stay. We understand the importance of a comfortable room temperature, especially during the winter. We apologize for any discomfort caused by the temperature setting issue. Please be assured that we will address this matter promptly to ensure it doesn't happen in the future.We value your feedback. If there's anything else we can do to make it right or if you have any further suggestions, please feel free to share. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future.Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Graeme

Stayed 4 nights in Dec 2023
Response from Guest Relations on 7 Jan 2024
Dear Valued Guest, We very much appreciate your review regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Natalia Respondek Guest Relations Specialist

4/10 Poor

Monika

Disliked: Property conditions & facilities, room comfort
Average hotel. Won't stay here again
The air conditioning didn't work in the room. It was far too hot. Poor service. If you have allergies don't bother buying breakfast very poor selection. I gave up with breakfasts in the end.
Stayed 2 nights in Dec 2023

10/10 Excellent

Helena

Stayed 7 nights in Dec 2023

10/10 Excellent

Samantha

Stayed 3 nights in Dec 2023

8/10 Good

Gavin Mark, Andover

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location for exploring Warsaw. I didn’t get an email back when requesting a transfer, both direct and through Expedia but it turned out to be easy to just jump in an Uber. The bedroom was very nice and very clean and the bed was super comfy Bar service was a bit slow but all in all a great stay
Stayed 3 nights in Dec 2023

10/10 Excellent

Berfu

Stayed 3 nights in Dec 2023

10/10 Excellent

Moises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very reasonable prices. The hotel is super nice with a great bar and restaurant. Very kind personnel. They listened to my concerns and acted quickly to resolve issues
Stayed 5 nights in Nov 2023

10/10 Excellent

Troy, Scottdale

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

William

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel. Best in warsaw
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Stayed 2 nights in Sep 2023

10/10 Excellent

Yan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything was good.
Stayed 2 nights in Nov 2023

10/10 Excellent

michal

Stayed 2 nights in Nov 2023

10/10 Excellent

nathan C.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back for a second visit
Love the bar, pool and breakfast! My second year in a row staying at the Sofitel and it never disappoints.
Stayed 4 nights in Nov 2023
Response from Guest Relations on 24 Nov 2023
Dear Valued Guest, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you love the bar, pool, and breakfast at Sofitel. It's always a pleasure to welcome back returning guests like you.Your kind words are truly appreciated, and we're delighted to have had the opportunity to make your stay enjoyable for the second year in a row. We look forward to continuing to exceed your expectations in the future.Thank you for choosing Sofitel Warsaw Victoria. Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

nathan C.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stsy
Amazing Hotel! I love the breakfast, pool and bar the most. All of the staff are wonderful and very helpful. I will always stay at the Sofitel when in Warsaw.
Stayed 6 nights in Oct 2023
Response from Guest Relations on 24 Nov 2023
Dear Valued Guest, We are overjoyed to receive your fantastic feedback! Thank you for taking the time to share your positive experience with us.It warms our hearts to know that you love our breakfast, pool, and bar - we strive to create an unforgettable experience in every aspect of your stay. Your kind words about our wonderful and helpful staff are deeply appreciated; they work hard to ensure our guests feel welcome and cared for.We are honored to be your preferred choice in Warsaw and look forward to welcoming you back to Sofitel for many more exceptional stays. If there's anything specific you enjoy or any suggestions you'd like to share, please feel free to let us know.Once again, thank you for choosing our hotel. Your satisfaction is our greatest reward!Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

mariya

Liked: Cleanliness, staff & service, property conditions & facilities
Taking care of people.The service is excellent
Stayed 2 nights in Nov 2023
Response from Guest Relations on 24 Nov 2023
Dear Valued Guest, Thank you so much for your heartwarming words! We are delighted to know that our commitment to taking care of our guests shines through in our service.Your recognition of our excellent service means a lot to us. We take great pride in ensuring our guests feel well taken care of, and it's truly rewarding to hear that we've succeeded in making your experience memorable.We appreciate your feedback and look forward to the pleasure of welcoming you back for another exceptional stay. If there's anything specific you loved or any suggestions you'd like to share, please feel free to reach out.Thank you again for choosing Sofitel Warsaw Victoria. Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Pawel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, friendly and helpful staff, convenient location. Overall, a five star rating from a very satisfied customer. Will stay there again !
Stayed 2 nights in Oct 2023
Response from Guest Relations on 24 Nov 2023
Dear Mr. Pawel, We are truly grateful for your wonderful review! It's a pleasure to hear that you found our hotel clean, our staff friendly and helpful, and our location convenient. We are overjoyed that we could meet your expectations.We can't wait to welcome you back for another stay! If there's anything specific you loved or any suggestions you'd like to share for an even better experience next time, please feel free to let us know. Your feedback is incredibly valuable to us.Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

HAROLD

Stayed 2 nights in Aug 2023
Response from Guest Relations on 24 Nov 2023
Dear Valued Guest, We very much appreciate your opinion about your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walking distance to the Old Town, the shopping areas around the Culture Palace and all the restaurants of Nowy Swiat. Room was very comfortable, quiet and with good amenities. Breakfast was fantastic with a great variety, excellent eggs benedict and smoothies. Steamed or fried rice would have been good to go with the Asian condiments. Pool was lovely though didn't have much time spend relaxing there. Staff were very helpful and efficient.
Stayed 3 nights in Oct 2023
Response from Guest Relations on 24 Nov 2023
Dear Guest, Thank you for taking the time to share your delightful feedback with us! We're thrilled to hear that you enjoyed your stay at Sofitel Warsaw Victoria and that our location, amenities, and service left a positive impression.It's fantastic to know that our central location made exploring the Old Town and the Culture Palace shopping areas. We're also delighted that you found your room comfortable and well-equipped, and that you enjoyed our fantastic breakfast selection.Our team is dedicated to providing helpful and efficient service, and it's wonderful to hear that they made a positive impact on your experience.Once again, thank you for choosing Sofitel Warsaw Victoria. We look forward to the pleasure of welcoming you back for another memorable stay in the future.Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Eric

Stayed 2 nights in Oct 2023

10/10 Excellent

AMINE

Stayed 2 nights in Oct 2023

8/10 Good

Christian

Stayed 4 nights in Oct 2023
Response from Guest Relations on 24 Nov 2023
Dear Valued Guest, Thank you for taking the time to share your feedback with us. Your opinion is important to us, and if there were any aspects of your stay that did not meet your expectations, we would love to hear more about it. Your insights can help us address any concerns and continuously improve our services.Please feel free to share any specific details or suggestions you may have. We value your perspective and want to ensure that your next experience with us exceeds your expectations.Once again, thank you for choosing Sofitel Warsaw VIctoria. We look forward to hearing from you and appreciate the opportunity to enhance your future stays.Kind regards, Natalia Respondek Guest Relations Specialist

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Good and bad
Rude check in. Lack of sufficient heat for 1st 4 days of 7 night stay. Asst. mgr was polite and sincere. Good location. Overall, the weakest of any Sofitel I have stayed in.
Stayed 7 nights in Oct 2023
Response from Guest Relations on 23 Oct 2023
Dear Mr. Tippitt, Thank you for sharing your feedback with us. We deeply appreciate your honest review, as it helps us identify areas where we can improve and better serve our guests.We sincerely apologize for the issues you experienced during check-in and for the lack of sufficient heat during the initial days of your stay. This is certainly not the standard we aim to maintain, and we are genuinely sorry for any inconvenience caused.We are pleased to hear that our Assistant Manager was able to assist you in a polite and sincere manner. And we value your positive comment regarding our location.Your feedback is invaluable to us, and we will use it to make necessary improvements to ensure a more comfortable and enjoyable experience for our guests.Once again, we apologize for any shortcomings, and we hope that you might consider giving us another opportunity to provide you with a superior stay in the future.Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations on 23 Oct 2023
Dear Valued Guest, We wanted to take a moment to express our deepest gratitude for your positive review of our hotel. Your feedback is immensely important to us, and we are delighted to learn that your recent stay was a pleasant one.Your assessment serve as a great source of motivation for our team, and they reinforce our commitment to providing exceptional service and experiences. We look forward to the opportunity to welcome you back and ensure your next visit is just as enjoyable.Should you have any additional feedback or suggestions to share, please do not hesitate to reach out. We are here to make your future stays even more remarkable.Once again, thank you for your review and for choosing Sofitel Warsaw Victoria. Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023
Response from Guest Relations on 24 Nov 2023
Dear Guest,Thank you for choosing our hotel for your recent stay, and for taking the time to share your positive thoughts.We're thrilled to hear that your experience with us was memorable, and that our team could make your time here special. Your opinion truly mean a lot to us and serve as a wonderful motivator for our dedicated staff.Your feedback is invaluable as we continuously strive to exceed our guests' expectations.Thank you once again for being our guest at Sofitel Warsaw Victoria. We can't wait to welcome you back for another amazing stay in the future.Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Dean, Kingston upon Thames

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and a great pool area. Staff all friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Guest Relations on 27 Sept 2023
Dear Mr. Dean, Thank you so much for sharing your feedback with us. We are thrilled to hear that you had a very pleasant stay and that you enjoyed our great pool area. It is wonderful to know that our staff's friendliness and helpfulness added to your positive experience.We take pride in providing a welcoming and enjoyable environment for our guests, and your comments serve as great motivation for our team. Your satisfaction is our priority, and we appreciate your kind words.Once again, thank you for choosing our hotel, and we look forward to the opportunity of welcoming you back in the future. If you ever have any further comments or suggestions, please feel free to share them with us.Kind regards, Natalia Respondek Guest Relations Specialst

10/10 Excellent

Silvio

Stayed 2 nights in Sep 2023
Response from Guest Relations on 27 Sept 2023
Dear Mr. Silvio, We would like to extend our heartfelt thanks to you for taking the time to leave us a positive review. Your kind feedback mean a lot to us, and we are thrilled to hear that you had an enjoyable experience during your stay with us.Your satisfaction is our utmost priority, and knowing that we were able to meet your expectations is truly rewarding for our team. We are constantly striving to provide the best possible service to our guests, and your positive review is a testament to our efforts.Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. If you ever have any further comments or suggestions, please do not hesitate to share them with us.Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Yevheniia

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Sep 2023
Response from Guest Relations on 21 Sept 2023
Dear Mrs. Yevheniia, Thank you so much for your positive review! We are delighted to hear that you had a pleasant experience during your stay with us. Our team takes great pride in providing excellent service, and we are thrilled that you enjoyed your time at our hotel.Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional experiences to our guests. If you have any suggestions or if there is anything more we can do to make your next stay even better, please do not hesitate to let us know.We look forward to welcoming you back in the future. Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and excellent customer service experience.
Stayed 3 nights in Sep 2023
Response from Guest Relations on 18 Sept 2023
Dear Mrs. Bianca, Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our lovely staff and excellent customer service.Delivering exceptional service is our top priority, and your kind words serve as a great source of motivation for our team. We truly appreciate your recognition of their hard work and dedication.If you ever plan to visit us again, please do not hesitate to reach out. We look forward to the opportunity to host you once more and provide another outstanding experience.Once again, thank you for choosing our hotel, and we hope to welcome you back soon.Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Jagna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations on 24 Nov 2023
Dear Mrs. Jagna, We very much appreciate your opinion regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your opinion with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Natalia Respondek Guest Relations Specialist

4/10 Poor

Sukriti

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 16 nights in Aug 2023
Response from Guest Relations on 19 Sept 2023
Dear Mrs. Sukriti, Thank you for taking the time to leave a review of your recent stay with us. We sincerely appreciate your feedback, as it allows us to identify areas where we can improve and enhance the guest experience. We would be very grateful if you could provide more details about your stay, including any specific issues or concerns you may have encountered. Your insights will help us address any shortcomings and make the necessary improvements to ensure a better experience for future guests.Our primary goal is to ensure that each guest has a comfortable and enjoyable stay, and your feedback is crucial in helping us achieve that. Please feel free to share any additional comments or suggestions you may have.Once again, thank you for your feedback, and we look forward to hearing more about your stay so we can work towards delivering a better experience in the future.Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Relations on 18 Sept 2023
Dear Mr. Peter, We would like to extend our heartfelt gratitude for taking the time to leave us such a positive review. Your feedback means a lot to us, and we are delighted to hear that you had a wonderful experience during your stay with us.It is our aim to provide exceptional service to all our guests, and we are pleased to know that we met your expectations. Your review truly motivating for our team, and they serve as a great source of encouragement to continue delivering the best possible service.If you ever plan to visit us again, please don't hesitate to reach out. We look forward to the opportunity to host you once more and ensure another enjoyable stay.Thank you once again for choosing our hotel, and we hope to welcome you back soon.Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, Sofitel Victoria does not disappoint. I have stayed at this property numerous times and love it. The staff is so welcoming and nice- everyone from the front desk, concierge, bartenders, and housekeepers. The delicious breakfast buffet, location and staff keep me coming back over and over again.
Stayed 9 nights in Sep 2023
Response from Guest Relations on 14 Sept 2023
Dear Mrs. Olga, Thank you so much for taking the time to share your wonderful feedback with us. We are truly delighted to hear that Sofitel Victoria continues to meet your expectations and provide you with exceptional experiences during each of your visits.Your kind words about our dedicated staff, including the front desk, concierge, bartenders, and housekeepers, are greatly appreciated. We take pride in offering warm and welcoming service to our valued guests, and your recognition of their efforts is truly motivating.It is fantastic to know that you enjoy our delicious breakfast buffet and find our central location convenient. We are thrilled to be your choice when you visit, and we look forward to welcoming you back time and time again.Your continued support means the world to us, and we can't wait to have you back at Sofitel Victoria for your next memorable stay. Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Yan

Stayed 2 nights in Sep 2023
Response from Guest Relations on 8 Oct 2023
Dear Guest, We would like to express our heartfelt gratitude for your recent positive review of our hotel.Your feedback means the world to us, and we are thrilled to hear that you had a wonderful experience during your stay with us. It is our aim to provide our guests with exceptional service, and your kind words are a testament to our efforts.We genuinely appreciate your support and your choice to stay with us. Your review serves as a valuable source of encouragement for our team, and it motivates us to continue delivering outstanding hospitality.Thank you once again for taking the time to share your positive experience. We look forward to welcoming you back in the future, and please do not hesitate to reach out if there's anything more we can do to make your next stay even more memorable.Kind regards, Natalia Responek Guest Relations Specialist

8/10 Good

Lukasz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
30pln to bring anything to the room. AC is very old. Service avg. great location
Stayed 2 nights in Sep 2023
Response from Guest Relations on 4 Sept 2023
Dear Guest,Thank you for taking the time to provide your feedback about your recent stay at our hotel. We appreciate your input, as it helps us understand areas where we can improve.We apologize for any inconvenience you may have experienced regarding the condition of the air conditioning. Your comments have been noted, and we will check it to ensure a better experience for our guests.We are pleased to hear that you found our location to be great, and we value your feedback as it helps us continue to enhance our services.If you decide to stay with us again in the future, we hope to provide an even more satisfying experience.Thank you for choosing our hotel, and we appreciate your comments.Kind regards, Natalia Respondek Guest Relations Specialist

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top of the line luxury in this hotel. The facilities from the room to the gym and pool were excellent. Can’t wait to come back some day when my travels bring me back to Warsaw.
Stayed 2 nights in Aug 2023
Response from Guest Relations on 3 Sept 2023
Dear Mr. Michael, We are truly delighted to receive your fantastic review! Thank you for taking the time to share your experience with us.It is wonderful to hear that you found our hotel to offer top-of-the-line luxury, and that you were impressed with the facilities, from our well-appointed rooms to our gym and pool. We strive to provide our guests with the highest level of comfort and satisfaction, and your feedback confirms that we are on the right track.We can not express how much it means to us that you are looking forward to returning someday. It is our goal to make every visit memorable, and we can not wait to have the opportunity to host you again when your travels bring you back to Warsaw.Your kind words serve as a great motivation for our team, and we genuinely appreciate your support. If you ever have any specific requests or if there is anything we can do to make your future stay even more enjoyable, please don not hesitate to let us know.Kind regards, Natalia Respondek Guest Relations Specialist

6/10 Okay

YOUSIF

Travelled with family
Liked: Staff & service
Excellent service and facilty however AC in the rooms is a concern. Minimum termprature around 21oC that cant go below
Stayed 2 nights in Aug 2023
Response from Guest Relations on 29 Aug 2023
Dear Mr. Yousif, We greatly appreciate your thoughtful feedback on your recent experience at our establishment. Your positive remarks about the quality of our services and the overall facilities are truly heartening for our team.However, we are truly sorry to hear that you encountered an issue with the room temperature, specifically the inability of the AC to go below 21C. We understand how important it is to ensure a comfortable and pleasant stay for all our guests. Your comfort and satisfaction are paramount to us, and we deeply apologize for any inconvenience this may have caused.Please know that we take your comments seriously, and we are committed to addressing this concern promptly. We are continuously working to improve our services, and your feedback will undoubtedly help us make necessary adjustments to enhance the overall experience of our guests.We genuinely value your patronage and the time you've taken to provide us with your valuable input. Should you have any further suggestions, concerns, or comments, please do not hesitate to reach out to our guest relations team. Your insights are essential as they guide us in making the necessary improvements to offer an even better experience to you and our future guests.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable stay. Your satisfaction remains our priority, and we look forward to exceeding your expectations during your next visit.Kind regards, Natalia RespondekGuest Relations Specialist

10/10 Excellent

Emanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 1 night in Aug 2023
Response from Guest Relations on 21 Aug 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Bartosz DrewniakGuest Relations Specialist

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, Excellent location!
Stayed 3 nights in Aug 2023
Response from Guest Relations on 21 Aug 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Bartosz DrewniakGuest Relations Specialist

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with so much historical significance. 10 out of 10
Stayed 1 night in Aug 2023
Response from Guest Relations on 21 Aug 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Bartosz DrewniakGuest Relations Specialist