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Reviews of Aiden by Best Western Warm Springs Hotel and Event Center

3 out of 5
Aiden by Best Western Warm Springs Hotel and Event Center
2526 White House Pkwy, Warm Springs, GA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 140 out of 211 reviews" "
Rating 8 - Good. 36 out of 211 reviews" "
Rating 6 - Okay. 22 out of 211 reviews" "
Rating 4 - Poor. 8 out of 211 reviews" "
Rating 2 - Terrible. 5 out of 211 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry, Murrieta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aiden Staff on 5 Apr 2024
Thank you for your review! We hope you had an excellent say and return to see us again!

8/10 Good

POLICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I absolutely loved the staff: Teresa, Taylor and Natalie. Make sure to enjoy the amazing breakfast prepared by Teresa!
Stayed 8 nights in Feb 2024
Response from Taylor on 3 Mar 2024
Thank you so much. We apperciate you! We hope you plan to come back and see us again. It was a pleasure to have you and your husband here with us!

10/10 Excellent

Trista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Serviceable place to stay near Warm Springs
Stayed for 2 nights to explore Warm Sorings and surrounding area. We would not usually choose a Best Western but it was the only hotel in the area. Room was 1st floor looking out on the parking lot. There seemed to be rooms with patios or balconies to enjoy the beautiful view but maybe those cost extra? Staff was very friendly and helpful. The room was just dated and average. I admit I like a fancier hotel when I travel. No complaints other than terrible water pressure in the shower but I doubt the hotel can do much about that. There were some beautiful outdoor spaces to enjoy as well as a bar and restaurant which was convenient.
Out the back of the hotel. Not the view from our room (smile)
Stayed 2 nights in Dec 2023

8/10 Good

leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only compliant is the lighting in the room and bathroom is very dim. I had read that in a previous review and brought a lighted mirror, but it was still very dim. Carpet a little worn. Staff and food was wonderful!
Stayed 2 nights in Nov 2023

6/10 Okay

Carl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For a hotel that is popular for the view, don’t book the most expensive room expecting a view of anything other than the parking lot. The outdoor bar area does not have heaters and closed at 7pm on a Saturday night due to it being chilly. Otherwise a great place for a getaway.
Stayed 1 night in Nov 2023

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man who checked us in was pleasant and polite. We met Joy and her husband the next morning and they went above and beyond to give us area information and fun, local things to do. Joy also boxed up few mini muffins and granola for us to take on our hikes. She also hollered out the front door when we were leaving, and I forgot one of my bags:) They gave the kind of experience that makes you want to come back and to recommend the hotel to others. We had a wonderful experience there.
Stayed 1 night in Oct 2023

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property just south of Warm Springs, GA, with spectacular views of the sunrise, an inviting fire pit in the back by the pool area, and extremely friendly and helpful staff. Our room was perfect - clean, comfortable and quiet. Coffee and breakfast were available in the morning, and the food and drinks from the restaurant and bar were outstanding. The location is just a few minutes drive from Warm Springs so it was very convenient. We will definitely come again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Recilla

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The staff was very accommodating. The rug was slightly worn but overall good condition but very comfortable. The staff was excellent. The food at the restaurant...the View could be updated. Limited choices. The view and atmosphere exceptional.
Stayed 2 nights in Oct 2023

4/10 Poor

Patrick, Tallahassee

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was clean and attractive (although some grounds maintenance was lacking). Staff was pleasant. Unfortunately we had no TV service literally for hours and had to change rooms in order to get it. More importantly, we had no internet service for our stay. There was no offer to compensate us for the lack of these basic services.
Stayed 1 night in Aug 2023

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely beautiful. The staff was kind and courteous and informative. The food was delicious and the view behind the property as well as the cleanliness of the property in every area was spectacular. I would love to stay again one day.
Stayed 1 night in Aug 2023

10/10 Excellent

Joanne

Liked: Amenities
Staff and facilities were excellent and the view was spectacular. If you are ever in warm springs this is the best place to stay….
Stayed 2 nights in Aug 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
The food and bar area was great. The staff was great.
Stayed 1 night in Aug 2023

4/10 Poor

SHEILA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Arrived an hour after check in time and the rooms were not ready. Had to wait 30-40 minutes for a room to be available & then the sink didn’t drain well and neither did the shower. It was never fixed as promised. Found out later my friends stayed in this room the day before and was moved to another because of the issues so there was time for it to be fixed before putting more customers in it. Overall the stay was good. Celebrated a wedding downtown Warm Springs & then partied in the venues here at the hotel with friends after the reception. The good outweighed the bad!!!
Stayed 1 night in Jun 2023
Response from Kathie on 1 Jul 2023
We're sorry to hear about the issues with the sink. I did place a chemical in the sink to unstop it, but got busy and forgot to return to check it. We were booked up for the weekend, otherwise we would have been more than glad to move you. I apologize for your inconvenience and am hoping you will give us another opportunity to make your stay the best!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating.
Stayed 3 nights in Jun 2023

10/10 Excellent

Guangxu

Liked: Cleanliness, staff & service, property conditions & facilities
Little white house
Stayed 2 nights in Jun 2023

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Donald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
While hotel is relatively new, the elevator leading to north second floor smelled like vomit. The room itself had a large area in ceiling which was discolored. The bath sink had visible wear. Under desk area had dust and some debris. The bed was very uncomfortable.
Stayed 1 night in May 2023

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
Facility was clean and well-maintained. Nice view out the back.
Stayed 2 nights in May 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Was very clean and the view was awesome!
Stayed 2 nights in Apr 2023
Response from Dillon on 14 Apr 2023
Thank you so much for your kind words, Dennis. We are so glad you enjoyed your stay at our Aiden in Warm Springs, GA. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7066554015.We appreciate your loyalty to our brand.Sincerely,Dillon KneppGeneral ManagerAiden by Best Western @ Warm Springs Hotel and Event Center

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Carol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hospitality! The front desk staff was so kind and warm. They lit the fire pit just for my family and even ran out and bought more supplies for s'mores when they discovered they had run out. The property grounds are beautiful, overlooking the valley. The food at the bar/ restaurant was tasty. The rooms were clean and comfortable. The free breakfast was just what we needed. We hope to be back!
Stayed 1 night in Mar 2023
Response from Dillon on 14 Apr 2023
Thank you so much for your kind words, Carol. We are so glad you enjoyed your stay at our Aiden in Warm Springs, GA. You and your son were both such a delight to have!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7066554015.We appreciate your loyalty to our brand.Sincerely,Dillon KneppGeneral ManagerAiden by Best Western @ Warm Springs Hotel and Event Center

10/10 Excellent

Binu

Stayed 1 night in Mar 2023
Response from Dillon on 14 Apr 2023
We are so glad you enjoyed your stay at our Aiden in Warm Springs, GA. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7066554015.We appreciate your loyalty to our brand.Sincerely,Dillon KneppGeneral ManagerAiden by Best Western @ Warm Springs Hotel and Event Center

6/10 Okay

Keith

Stayed 1 night in Feb 2023

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful! Staff was so kind and helpful.
Stayed 1 night in Dec 2022

10/10 Excellent

Leanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a truly beautiful hotel with very helpful staff! We recommend this place to anyone staying in the area (easy driving distance for Callaway Gardens or Pine Mountain Park or Wild Animal Safari).
Stayed 2 nights in Dec 2022

10/10 Excellent

cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Jeff

Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Ashley

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night to attend the Fantasy in lights. The room was nice, bed was very comfortable. The breakfast was good, but they probably need another person to help keep everything filled & coffee made.
Stayed 1 night in Dec 2022
Response from Staff on 7 Dec 2022
We are glad you enjoyed your satay. We hope to see you back soon.

8/10 Good

Bob

Stayed 1 night in Dec 2022

10/10 Excellent

Steven

Stayed 1 night in Nov 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Warm Springs
Very nice Hotel! Property is beautiful withmountain views! Staff is the best! Warm Springs is truly a quaint small town with very friendly people.
Stayed 2 nights in Nov 2022

10/10 Excellent

Myron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional Service with a Smile
Our stay this weekend was AMAZING! From the nice facilities down the the friendly staff, we enjoyed the entire experience. Our room was clean and comfortable with an amazing view! When checking in, the manager and front desk attendant was super friendly and answered all questions clearly. We then enjoyed the bar where we were served by Susan and Chelsea, they were not only professional, but they also went above and beyond to make sure that we were taken care of. This was our second time staying and we will definitely be returning for another visit. Five-Star service, hands down!
Stayed 1 night in Nov 2022

8/10 Good

Barbara C

Stayed 2 nights in Nov 2022

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service
Vista at outdoor seating area was spectacular. Loved large Gazebo area
Stayed 1 night in Oct 2022

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for w weekend get away. Very clean and great views.
Stayed 2 nights in Oct 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely facility staff courteous
Stayed 1 night in Oct 2022

6/10 Okay

Dawn

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Staff was not the most friendly, and breakfast buffet was lacking a lot. Hotel room could have been a little cleaner
Stayed 2 nights in Oct 2022

10/10 Excellent

Stacey

Stayed 1 night in Oct 2022

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful setting! Our room was clean and comfortable. The outdoor bar and seating areas are unique. The only criticism I have is that the breakfasts were disappointing. There was not a lot of variety in breakfast items and several items were unavailable. One morning there was no toast or English muffins. There was no milk or orange juice. The biscuits were old. Otherwise however it was an exceptional stay.
Stayed 2 nights in Oct 2022

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was gorgeous, staff great, Hannah in bar was amazing to watch her manage all those people! Only improvement I would suggest is the food. The food used in the bar was not very good and was expensive. The breakfast was warm but not hot, and minimal. They need a cook and a kitchen. We were thrilled with the location and if we are in the area again definetly would use this same hotel.
Stayed 3 nights in Oct 2022

10/10 Excellent

Johnna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
Very pretty location and not far from Callaway! Perfect for a quick getaway!
Stayed 1 night in Oct 2022

6/10 Okay

Martha

Travelled with family and small children
Liked: Cleanliness, staff & service
The property is beautiful the rooms clean however, the air conditioning in our room did not work.
Stayed 1 night in Oct 2022

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the property for all the outdoor features & was disappointed that there was a private party in the pavilion/gazebo & firepit was blocked off for hotel guests
Stayed 1 night in Sep 2022

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities
No free breakfast available before 8:00am
Stayed 2 nights in Sep 2022

10/10 Excellent

Bobby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Aiden features the kind of quality I've come to expect from a Best Western property. Clean and quiet, with a helpful staff. The views of the surrounding area are lovely. Would be happy to stay there again.
Stayed 1 night in Aug 2022