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Reviews of Capri Motel

2.5 out of 5
Capri Motel
2003 Melrose St, Walla Walla, WA

Reviews

6.4
Rating 10 - Excellent. 94 out of 406 reviews" "
Rating 8 - Good. 104 out of 406 reviews" "
Rating 6 - Okay. 63 out of 406 reviews" "
Rating 4 - Poor. 77 out of 406 reviews" "
Rating 2 - Terrible. 68 out of 406 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

dan

Disliked: Staff & service, property conditions & facilities
There is a long list including dirty floors bathroom not repaired, very small tv and no seating besides bed.
Stayed 3 nights in May 2024

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and the room was spacious with tv , microwave, and fridge.. the parking outside was perfect.. i was extremely happy with the quality for the price !
Stayed 2 nights in May 2024

2/10 Terrible

Michelle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I liked was the price but it was not worth it. Next time I have to stay in Walla Walla I will pay more to stay someplace else. There was hair on the sheets when I pulled the blankets back. The lotion bottle in the bathroom was used. No filters for the coffee pot. The room smelled moldy every time I walked in the room. Water was not hot very long, had to take quick showers.
Stayed 3 nights in May 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the drag strip
Stayed 2 nights in May 2024

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities
People on top was stomping and dropping stuff all night long. Housekeeping obviously don't clean well and hair and dirt around the sink.
Stayed 1 night in May 2024

10/10 Excellent

Mariah

Travelled with family, Travelled with family and small children
Liked: Cleanliness
It was clean near nice staff and convenient
Stayed 1 night in May 2024

10/10 Excellent

Froilan

Travelled with family
Liked: Amenities
The manager who’s in charge is very nice and helpful.
Stayed 2 nights in Apr 2024

2/10 Terrible

Mackinze

Stayed 3 nights in Feb 2024
Response from AK on 9 Mar 2024
We do apologize for any issues you experienced during your stay, and we hope to have the opportunity to provide you with a superior experience in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy disgusting rooms
My room was absolutely filthy. Every surface was covered in grime and dirt, the coffee pot hadn't been washed in ages, and there were cigarette burns through my comforter- in my no smoking room, of course. But I had to stay, so I ended up cleaning everything with warm soapy water and one of the washcloths. Probably the most thorough cleaning the place has gotten in years. I didn't shower because the towels had someone else's hair on them already, which tells me they were used and refolded. Absolutely disgusting, they should be embarrassed.
Stayed 1 night in Feb 2024
Response from AK on 9 Mar 2024
We are very sorry for the issues you experienced. The housekeeping staff is being informed of this problem. We would be grateful to get more feedback from you if you wouldn't mind contacting us. We hope to have the opportunity to provide you and future guests with a superior experience in the future.

8/10 Good

Mackinze

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Feedback
There was no pressure in bathroom when it came to hot water and no lock on door but overall it was amazing stay
Stayed 1 night in Feb 2024
Response from jk on 16 Feb 2024
Thank you for your feedback.

2/10 Terrible

Marcalina

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely DISGUSTING and needs shut down ASAP. They are infested with cockroaches and have dirty needles/used foils with drugs smoked on them lying around. Mold in the bathtubs, sinks & etc. I’m so disgusted by this place I would rather sleep in the cold outside before I would EVER pay for a room let alone stay at a room at this slum motel.
Response from jk on 16 Feb 2024
sorry for inconvenience

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2024
Response from jk on 16 Feb 2024
Thank you for your feedback.

2/10 Terrible

Carolyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from jk on 16 Feb 2024
Thank you for your feedback

2/10 Terrible

Cristina

Disliked: Staff & service, amenities, property conditions & facilities
Utter filth and health code violations everywhere. Took lots of pictures. Reported to Better Business Bureau. Not fit for humans or animals.
Stayed 1 night in Dec 2023
Response from MK on 28 Dec 2023
sorry, for the inconvenience, we are looking and figuring out what are the issues, Thank you for sharing your feedback.

6/10 Okay

Adem

Stayed 1 night in Dec 2023
Response from MK on 23 Dec 2023
Thank you for sharing your feedback.

2/10 Terrible

Zane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty floors, hair in the shower, no locks on the doors and will walk in on you while you are changing and will just stand there while you are half naked politely trying to tell them to leave.
Stayed 1 night in Dec 2023
Response from MK on 23 Dec 2023
we apologize that our service did not satisfy your expectations.

8/10 Good

bob

Stayed 3 nights in Dec 2023
Response from Mk on 20 Dec 2023
Thank you for your positive feedback and review.

10/10 Excellent

Barbara

Travelled with family
Liked: Amenities
Avi and staff are great!! Rooms are good, fridge and microwave make things easier!! Thx and Happy Holidays!!
Stayed 2 nights in Nov 2023
Response from MK on 21 Nov 2023
Thank you so much you making my day with positive feedback, Have a good day.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Low key and very quite
Stayed 2 nights in Sep 2023
Response from MK on 15 Nov 2023
Thank you so much for your positive feedback.

8/10 Good

ANGEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from MK on 24 Oct 2023
Thank you for your review and feedback!

6/10 Okay

Cheryl

Liked: Staff & service
Very clean
Stayed 2 nights in Oct 2023
Response from MK on 24 Oct 2023
Thanks so much for your good review and feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but suitable and conveniently located.
Stayed 1 night in Oct 2023
Response from MK on 24 Oct 2023
Thank you so much for sharing your experience with us and we hope to see you again soon.

6/10 Okay

Maddie

Travelled with group
Liked: Staff & service
Good place to stay on a budget — I would just bring your own sheets if you have extra room! (Ours had a fair bit of dirt stains and wet spots)
Stayed 3 nights in Oct 2023
Response from MK on 24 Oct 2023
Thank you so much for your review and feedback.

6/10 Okay

bob

Travelled with group
Disliked: Staff & service
Going down the street to local store to check in was weird
Stayed 3 nights in Oct 2023
Response from MK on 24 Oct 2023
We apologize that our service did not satisfy your expectations, Thanks.

6/10 Okay

Jim H.

Stayed 1 night in Oct 2023
Response from MK on 5 Nov 2023
Thank you so much for sharing your feedback and review. Have a good day.

8/10 Good

Devin and

Liked: Cleanliness, property conditions & facilities, room comfort
Descent value for a nights sleep
Clean and comfortable nights sleep although the neighbors were pretty noisy - not the hotels fault. Some of the towels were stained. I'm sure they were washed but had grease stains or something on them that didn't come out. And there was a napkin or tissue wadded up and sitting on the head board of the other bed, so I slept in the other bed.
Stayed 1 night in Oct 2023
Response from MK on 24 Oct 2023
Thank you so much for sharing your experience with us and we hope to see you again soon.

2/10 Terrible

sharon

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
near a bus stop
Stayed 2 nights in Oct 2023
Response from MK on 24 Oct 2023
We apologize that our service did not satisfy your expectations, Thanks.

8/10 Good

Colleen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Pet friendly! Great budget motel.
Stayed 3 nights in Oct 2023
Response from MK on 12 Oct 2023
Thank you for taking the time to write an online review regarding your recent stay at our hotel. Have a great day. Thank you!

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from MK on 12 Oct 2023
Thank you so much for taking the time to give us feedback on your experience during your stay with us. We hope to see you in the future.

10/10 Excellent

Douglas

Stayed 2 nights in Oct 2023
Response from MK on 12 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our motel.Thank you so much. We hope to see you in the future.

8/10 Good

Gary

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from MK on 12 Oct 2023
Thanks for the great review! We hope you can stay again real soon! Thank you so much.

2/10 Terrible

David

Disliked: Cleanliness
Highly Disappointed, grossed out.
After checking in at the convenience store counter, which was ok, the room seemed fine. Simple, not fancy but functional. Turning down the bed revealed large dirt smears on the sheets. Samples of every type of human body hair, pillows and sheets. Put on my glasses and found dental floss on the floor at the bed, along with other small "garbage". Got my money back.
Stayed 2 nights in Sep 2023
Response from MK on 12 Oct 2023
Dear David, thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance and we will do better in the future. Thank you.

6/10 Okay

Jesse

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Solid, cheap motel. Don’t expect the world, and you will not be disappointed.
Stayed 2 nights in Sep 2023
Response from MK on 12 Oct 2023
Thanks so much for sharing your experience with us.

6/10 Okay

Shanna

Travelled with family
Stayed 1 night in Sep 2023
Response from MK on 12 Oct 2023
Thank you so much for sharing your positive feedback with us. We hope to see you again soon.

6/10 Okay

Myron

Business traveller
Liked: Room comfort
Stayed 1 night in Sep 2023
Response from MK on 12 Oct 2023
Thank you so much for taking the time to leave us feedback.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the race track
Stayed 2 nights in Sep 2023
Response from MK on 26 Sept 2023
Thank you for the perfect score. Hope to see you soon!

4/10 Poor

Dennis

Stayed 1 night in Sep 2023
Response from MK on 12 Oct 2023
Thank you for your feedback, and we apologize for your negative experience. We hope you will give us another chance in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and helpful
Stayed 1 night in Sep 2023
Response from Mk on 16 Sept 2023
Thank you for taking the time to write such a great review about your recent stay experience with us. We hope to see you again on your next visit to Walla Walla. Thanks,

6/10 Okay

Debra

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from MK on 16 Sept 2023
Thank you for taking the time to write an online review regarding your recent stay with us.

2/10 Terrible

Clydette

Travelled with group
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from MK on 16 Sept 2023
We apologize for that and will address the issue with our staff. Hopefully, you give us a chance to redeem ourselves. Thanks for staying with us

8/10 Good

Lilia

Stayed 3 nights in Aug 2023
Response from Mk on 16 Sept 2023
Thanks for staying with us we appreciate your feedback.

4/10 Poor

darrell

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
disappointed
ran down, neglected
Stayed 1 night in Aug 2023
Response from Mk on 30 Aug 2023
Dear Darrell, Thank you for your feedback regarding your recent stay. I would like to apologize on behalf of the entire motel for failing to meet your expectations. We will be using this information to make the necessary improvements in order to create exceptional stays for all our future guests. Kind Regards, General Manager

8/10 Good

Karen

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Within walking distance to the racetrack
Stayed 2 nights in Aug 2023
Response from Mk on 21 Aug 2023
Thank you for staying with us.

10/10 Excellent

Chasity

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Mk on 21 Aug 2023
Thank you for your positive feedback and see you again.

10/10 Excellent

olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean!
Stayed 1 night in Aug 2023
Response from Mk on 21 Aug 2023
Thank you for your positive feedback. Please stay with us again

10/10 Excellent

Tisha

Stayed 2 nights in Aug 2023
Response from Mk on 21 Aug 2023
Thank you for staying with us.

2/10 Terrible

Gary T

Stayed 4 nights in Aug 2023
Response from Mk on 30 Aug 2023
we are very sorry could meet your expectations and we will try to improve, Thank you.

10/10 Excellent

Tisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mk on 21 Aug 2023
Thank you for your feedback.

2/10 Terrible

Desiree

There were ants everywhere! In the bed, on the walls! Everywhere!
Stayed 1 night in Jul 2023
Response from Mike on 3 Aug 2023
I'm sorry about that, but we can clean the rooms properly.

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
when i woke up in the morning, there were ants everywhere crawling on the wall and all around the bathroom sink
Stayed 1 night in Jul 2023
Response from Mike on 3 Aug 2023
First, I'm sorry for everything, every time we will try to give the best service to our clients. Thank you