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Reviews of Petra Heart Hotel

3.5 out of 5
Petra Heart Hotel
Toursim St. next to Sanabel Sweets and, Wadi Musa, Ma'an Governorate

Reviews

9.8

Exceptional

Rating 10 - Excellent. 84 out of 102 reviews" "
Rating 8 - Good. 16 out of 102 reviews" "
Rating 6 - Okay. 2 out of 102 reviews" "
Rating 4 - Poor. 0 out of 102 reviews" "
Rating 2 - Terrible. 0 out of 102 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the stay was adequate, and the staff was very attentive, I felt as if I was a VIP. On the other hand, they were not prepared for food service during Ramadan and could not fulfill my needs, though they offered room service daily. Do not expect food service during fasting.
Stayed 7 nights in Mar 2024

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed. Considering the price, I didn’t .expect a spacious room and a very good breakfast
Stayed 1 night in Jan 2024
Response from Petra Heart Team on 13 Mar 2024
Dear Jonathan,We're thrilled to have exceeded your expectations! Providing spacious rooms and a delicious breakfast at a reasonable price is something we strive for.Your satisfaction is important to us, and we're delighted to hear that you were impressed with your experience.Thank you for choosing us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your next visit, please feel free to let us know.Warm Regards

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with clean, quiet and spacious room. People who work there are super friendly. I would definitely recommend this place to anyone who wants to visit Petra.
Stayed 2 nights in Jan 2024
Response from Petra Heart Team on 25 Jan 2024
Dear Eric,Thank you so much for sharing your wonderful experience at Petra Heart Hotel! We are absolutely thrilled to hear that you had a fantastic overnight stay and enjoyed the various aspects of our hospitality.

10/10 Excellent

Hossam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Petra Heart Team on 25 Jan 2024
Dear Hossam,Thank you so much for sharing your wonderful experience at Petra Heart Hotel! We are absolutely thrilled to hear that you had a fantastic overnight stay and enjoyed the various aspects of our hospitality.

10/10 Excellent

Lilian

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly stuff , good parking !
Stayed 2 nights in Dec 2023
Response from Petra Heart Team on 25 Jan 2024
Dear Lilian,Thank you for your kind words and heartfelt review, your feedback is greatly valued, and we hope to have the pleasure of welcoming you back in the future. Safe Travels and we look forward to seeing you again.

10/10 Excellent

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised by how friendly and nice the staff were. Rooms are clean. Great AC/heat in each room. Rooms are small by US standards but adequate. Showers are like a cruise ship. Big selection of toiletries. They put snacks and drinks in each room as well. They will help you get a tour or pick out restaurants nearby. Great pomegranate tea at check in. I will definitely return. Walking distance to many Restaurants and shops.
Stayed 1 night in Dec 2023
Response from Petra Heart Team on 25 Jan 2024
Dear,Susan,Thank you for taking the time to leave such a kind review of our hotel! We are delighted to hear that you found your room to be clean and cozy, and that you appreciated the spacious and well-equipped bathroom. Our team takes great pride in ensuring that our guests have a comfortable and enjoyable stay, so it's wonderful to know that our staff provided excellent service.We are pleased to hear that our parking facilities were convenient for you. We strive to provide hassle-free parking solutions for our guests to enhance their overall experience.Once again, Many thanks for your feedback, as it helps us improve and refine our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay. If there's anything else we can do to make your next visit more enjoyable, please feel free to let us know. Thank you for choosing our hotel, and we look forward to serving you again soon.

10/10 Excellent

Shalendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are visiting Petra. The staff is very welcoming and attentive. HIGHLY recommended.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and owner went above and beyond to make our stay so comfortable and easy. Recommendations on how to do petra, where to eat, what to eat. From giving us some delicious hibiscous drink when we were checking in to key chain when we checked out. It was more like visiting family than staying at a hotel. The hotel is in a great location for restaurants and things around. Its easy to drive or walk to petra visitor center. The hotel is new and spotless. And bed were very comfortable which is always hit or miss in some hotels but not this one. Thanks for a great stay guys 👌
Stayed 2 nights in Nov 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great propoerty for a quick in and out in Petra
Stayed 1 night in Nov 2023

10/10 Excellent

Andrei, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both my wife and I enjoyed our brief stay in this hotel. Breakfast was served every morning and it was delicious. Staff was both friendly and very attentive. Highly Recommend for your next stay. A
Stayed 2 nights in Oct 2023

10/10 Excellent

Yazan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Jul 2023
Response from Petra Heart Team on 3 Aug 2023
Dear Yazan Thank you so much for your kind words! We are thrilled to hear that you had an amazing stay with us. Our team works hard to ensure that all of our guests have a wonderful experience, and it's truly rewarding to know that we succeeded in making your stay special.We hope to have the pleasure of welcoming you back in the future. If you have any plans to return, don't hesitate to reach out to us directly, and we'll make sure your next stay is just as fantastic as this one!Once again, thank you for choosing our hotel. We wish you safe travels and hope to see you again. warm regards

10/10 Excellent

Nasreen

Stayed 2 nights in May 2023
Response from Hotel Management on 14 Jun 2023
Dear NasreenGreeting and thank you for your rating

10/10 Excellent

Pooja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hotel Management on 16 May 2023
Thank you for your kind feedbackand we hope to see you again Thanks Hotel Management

10/10 Excellent

Pooja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Hotel Manger on 12 May 2023
Dear Pooja,Warm Greetings from Petra,We cannot begin to thank you enough for this absolutely flattering feedback! Knowing how welcome you felt is wonderful to read, and we thank you for your compliments about our attentive and helpful staff. Really we appreciate the perfect rating and it was a pleasure to cater to all your wishes. We trust that the memories of your time here and adventure into Petra will last a lifetime.Sincerely,Petra Heart Team

8/10 Good

Marion

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Helpful friendly staff, comfortable well equipped rooms. No communal space except dining area.
Stayed 3 nights in May 2023
Response from Hotel Manger on 12 May 2023
Dear Marion,Warm Greetings from Petra,We cannot begin to thank you enough for this absolutely flattering feedback! Knowing how welcome you felt is wonderful to read, and we thank you for your compliments about our attentive and helpful staff. Really we appreciate the perfect rating and it was a pleasure to cater to all your wishes. We trust that the memories of your time here and adventure into Petra will last a lifetime.Sincerely,Petra Heart Team

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cost and pleasant room, centrally located
Nice and clean hotel located centrally. Walkable distance from restaurants and super markets. The room was cosy and clean. The receptionist in the morning is very warm and kind. He gave us a complimentary keychain while checking out. The receptionist in the evening is not very friendly. He did try to convince us into eating in the restaurant endorsed by him, carrying packed lunch to Petra, going for a massage. We didn’t end up trying any of his recommendations. Breakfast has the usual continental and Jordanian spread with the same options every day. The kind chef makes fresh omelettes as per your requirement. Overall a very pleasant stay.
Stayed 2 nights in Apr 2023
Response from Hotel Management on 12 Apr 2023
Dear Karen Good day and thank you for your kind feedback We are sorry for what happened with you at evening shift and we hope to see you again Thanks

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied with my stay
Comfortable, clean, well-appointed hotel. Good choice for price category, service was warm and very friendly. Would stay here again.
Stayed 2 nights in Mar 2023
Response from Hotel Management on 4 Apr 2023
Dear MathewGood day and thank you for your kind feedback

6/10 Okay

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the Expedia website promises “Breakfast included”, which is apparently not true. They charge separately at the hotel.
Stayed 2 nights in Mar 2023

10/10 Excellent

LUIZ AUGUSTO

Stayed 1 night in Mar 2023
Response from Seven Wonders Hotel Management on 24 Mar 2023
Dear Luiz Greeting from Petra Heart Hotel and thank you for your kind feedback Thanks

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Seven Wonders Hotel Management on 17 Mar 2023
Dear Alma Good day and thank you for your rating We hope to see you again Thanks

10/10 Excellent

wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Close to lots of food options and markets. Staff was very friendly and helpful. Rooms are smalls but very comfortable.
Stayed 2 nights in Mar 2023
Response from Suliman Sowan . on 16 Mar 2023
Dear WendyGreeting from Petra and thank you for your kind feedback Thanks

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and comfortable hotel
Very very friendly hotel. Excellent breakfast and the guy in charge very helpful and friendly. Abdullah on evening reception was particularly helpful and friendly, really went the extra mile. Clean room only issue is rooms are a bit cold in winter and so the heater needs to be on for some time to warm it up.
Stayed 3 nights in Feb 2023
Response from Suliman Sowan on 10 Feb 2023
Dear Valued Guest Good Day,Thank you for your kind feedback and great Comments We hope to see you again Thanks

10/10 Excellent

shahzad

Stayed 2 nights in Feb 2023
Response from Suliman Sowan on 6 Mar 2023
Thank you for your kind feedback

10/10 Excellent

Almaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, 5 mins drive to the main Petra gate. Staff were friendly and helpful from the moment we arrived. Parking was only on-street but was always plentiful so no issues finding a space. Breakfast was a good selection and the chef made us fresh omelettes which was a nice touch. Overall, a good affordable stay close to Petra. Of course there are fancier places you could stay, but if you plan to spend most of your time at Petra anyway this is a clean, comfortable and convenient place to crash and also very close to many good restaurants.
Stayed 3 nights in Jan 2023
Response from Suliman Sowan on 10 Feb 2023
Dear Almaz Good Day,Thank you for your kind feedback and great Comments We hope to see you again Thanks

10/10 Excellent

nathalie

Stayed 2 nights in Jan 2023
Response from Suliman Sowan on 20 Jan 2023
Dear NathalieGreeting from your home in Petra Thank you for your kind feedback We hope to see you again.Petra Heart Hotel Management

10/10 Excellent

PAWEL

Response from Suliman Sowan on 6 Mar 2023
Thank you for your kind feedback

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable stay in Petra
I had a really enjoyable stay at the Petra Heart Hotel. The staff were wonderful and extremely kind.
Stayed 2 nights in Dec 2022
Response from Suliman Sowan on 5 Jan 2023
Dear Jennifer,Good day and thank you for your kind feedbackWe hope to see you again Thanks

8/10 Good

Syra

Travelled with group
Liked: Cleanliness, staff & service
I did a four night stay here at Petra Heart. It was a comfortable stay and the staff here are very friendly and accommodating. The room was clean as well as the bathroom, I liked the fact that it was a walk in shower. Petra Visitor Centre was a 3 min drive or if you are walking then it will take 15/20 mins.
Response from Suliman Sowan on 28 Dec 2022
Dear Syra Greeting from your home in Petra Thank you for your kind feedback and great commentsWe hope to see you again Thanks Petra Heart Hotel Management

10/10 Excellent

vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My travel agent booked this hotel so I went in blind. What I discovered was a phenomenal hotel with out of this world customer service! I travel often and I have stayed in many hotels across the globe in all price ranges and I can tell you this place is a rare find. They went above and beyond and thought of EVERYTHING! The location is also perfect, just over half a mile from the visitor center. If I could give 10 stars I would!! It felt like I was staying with family, I would go back again! Being 2 women traveling alone in Jordan it was the best experiance.
Response from Suliman Sowan on 11 Dec 2022
Dear VickieWarm Greeting from Petra and thank you for your kind feedback.We hope to see you again ThanksPetra heart Hotel Managament

10/10 Excellent

Gabriel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful personnel.
Stayed 3 nights in Nov 2022
Response from Suliman Sowan on 3 Dec 2022
Dear Gabriel,Good day and thank you for your kind feedback.It was highly appreciatedThanks Petra Heart Hotel Management

10/10 Excellent

Drew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very helpful and nice breakfast plus aware of dietary needs
Stayed 2 nights in Nov 2022
Response from Suliman Sowan on 26 Nov 2022
Dear Drew,Greetings from petra and thank you for your kind feedback and comments.We hope to see you again.Petra Heart Hotel

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wow!! What an amazing stay.☺️The staff are absolutely amazing and went above and beyond to make us feel welcome. Ten minute walk to Petra and many great restaurants around to walk to. Would highly highly recommend this hotel!! Best hotel service I’ve ever had!
Stayed 2 nights in Nov 2022
Response from Suliman Sowan on 23 Nov 2022
Dear Laura Greeting from Petra and thank you for your kind feedback.We hope to see you again.Petra Heart Hotel Management

8/10 Good

AMOD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip advise very helpful
The owners and staff are very courteous with helpful information for planning the trip. Because of their advise we were able to see the entire Petra in one day.
Stayed 2 nights in Nov 2022
Response from Suliman Sowan on 21 Nov 2022
Dear Amod,Greeting from Petra and thank you for your kind feedback.We hope to see you again.Petra Heart Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
Excellent stay. Quiet rooms, centrally located. Breakfast could be better, though
Stayed 1 night in Nov 2022
Response from Suliman Sowan on 16 Nov 2022
Dear Value Guest Good day and thank you for your kind feedback Petra Heart Hotel Management

10/10 Excellent

Elissa

Stayed 1 night in Nov 2022
Response from Suliman Sowan . on 15 Nov 2022
Dear Elissa Good day and thank you for your kind feedback.We hope to see you againThanks Petra Heart Hotel Management

10/10 Excellent

Amanda

Stayed 2 nights in Nov 2022
Response from Suliman Sowan on 15 Nov 2022
Dear Amand Good day and thank you for your kind feedbackit was highly appreciated Thanks Petra Heart Hotel Management

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Petra Heart Hotel is super close to restaurants and cafes and a short drive to the Petra visitor centre. The hotel staff were very friendly and helpful and the rooms new and very clean. I highly recommend the hotel for anyone looking for simple and convenient accommodation whilst in Petra.
Response from Suliman Sowan on 6 Nov 2022
Dear Matthew,Greeting from Petra and thank you for your kind feedback and great comments.It was highly appreciated and helpful.We hope to see you again Thanks Seven Wonders Hotel Management

8/10 Good

Bart

Stayed 1 night in Oct 2022
Response from s on 26 Oct 2022
Dear Bart,Good day and thank you for your feedbackSince your rate was 8/10 can you please provide us with your comments in order to know our weakness ThanksPetra Heart Hotel Management

10/10 Excellent

FERNANDO, hillsboro

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio muy amable todo el personal cerca de el centro variedad de restaurantes y no muy alejado de la entrada principal de Petra
Stayed 2 nights in Oct 2022
Response from Suliman Sowan on 24 Oct 2022
Dear Fernando,Thank you for your kind feedback and great comments.We hope to see you againPetra Heart Hotel Management

10/10 Excellent

chihping

Stayed 1 night in Oct 2022
Response from Suliman Sowan on 17 Oct 2022
Dear Chihping,Good day and thank you for your kind feedback We hope to see you again Petra Heart Hotel team

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed very much our stay. We arrived very late at night and the staff was very friendly and informed us and recommended very good tips for our stay there. We were also offered a welcome drink that was a very nice touch that even higher stars hotel do not have. During the rest of the days our experience with the hotel was increasingly good specially with the very friendly and usefull staff making sure our stay was perfect. We really recomend it and will choose it again in our next visit to Petra.
Stayed 2 nights in Oct 2022
Response from Suliman Sowan on 13 Oct 2022
Dear AleandroGreetings from petra and thank you for your kind feedback and comments We hope to see you again

10/10 Excellent

Ana

Stayed 2 nights in Oct 2022
Response from Suliman on 8 Oct 2022
Dear AnaGood day from petra and thank you for your kind feedback.We hope to see you again Petra heart Hotel Management

10/10 Excellent

Andy

Stayed 1 night in Sep 2022
Response from Suliman Sowan on 30 Sept 2022
Dear Andy,Greeting from Petra and thank you for your kind feedback.We hope to see you again.

10/10 Excellent

Aira, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was wonderful very helpful and kind. Clean room and comfy bed. The best shower I had in Jordan. The taxi driver that front desk call keep the price but took us to Souvenir shop to make us buy stuff that was the only thing I didn’t like. But everything of the hotel was perfect.
Stayed 2 nights in Sep 2022
Response from Suliman Sowan on 25 Sept 2022
Dear Aira,Good day and thank you for your kind feedback.Sorry for what happened with you about the Driver behaviors and thank you for let us know.will pay full attention for this issue.Thank you and we hope to see you gain Petra Heart Hotel Management

10/10 Excellent

Michaela

Stayed 2 nights in Sep 2022
Response from Suliman Sowan on 21 Sept 2022
Dear Michaela,Greeting from Petra and thank you for your kind feedback it was highly appreciated,We hope to see you again.Petra Heart Hotel Management

8/10 Good

MICHEL

Stayed 2 nights in Sep 2022
Response from Suliman Sowan on 19 Sept 2022
Dear Michel,Good day and thank you for your feedback.Due to low Rating kindly provide us with your comments in order to know our weakness and improve that in future.Thanks

10/10 Excellent

Carol, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel- staff is friendly, accommodating and helpful and willing to take time to explain Petra and options. We wanted to get to Petra at opening, so hotel fixed a breakfast for us to take with us. I We asked that it be ready at 5:30 am and it was ready. I would highly recommend this hotel.
Stayed 2 nights in Sep 2022
Response from Suliman Sowan on 13 Sept 2022
Dear CarolGreeting from petra.Thank you for your feedback and kind commentsWe are praud that we met your expectaions.Hoping to see you againThanks youPeyra Heart Hotel Mangement

10/10 Excellent

Yu Heon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and thoughtful. He prepared breakfast boxes for us (we left early) and gave us lots of information. Very impressive!! Thank you so much!!!
Stayed 1 night in Aug 2022
Response from Suliman Sowan on 29 Aug 2022
Dear Yu,Greeting from Petra and thank you for your kind feedback.It was highly appreciated.Thanks Petra Heart Hotel Management

10/10 Excellent

MASOUD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Petra
The staff was amazing they did everything right made us feel home. Room were very clean and breakfast was the icing on the cake
Stayed 3 nights in Aug 2022
Response from Suliman Sowan on 11 Aug 2022
Dear Masoud, Warm Greeting from your home in Petra, thank you for your kind feedback It was highly appreciated. We hope to see you again thank you. Petra Heart Hotel Management