Family Room | Minibar, in-room safe, desk, blackout curtains

Reviews of Hotel La Locanda

4 out of 5
Hotel La Locanda
Via Guarnacci 24/28, Volterra, PI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 53 out of 96 reviews" "
Rating 8 - Good. 32 out of 96 reviews" "
Rating 6 - Okay. 9 out of 96 reviews" "
Rating 4 - Poor. 1 out of 96 reviews" "
Rating 2 - Terrible. 1 out of 96 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Alexandra, Portugal

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at the hotel that was booked and confirmed through Expedia, I was told that my reservation had not been booked and that the hotel was full. Luckily the hosts booked me another hotel so that I did not spend the night in my car! I will NEVER use Expedia again since I have already emailed them about this problem and they haven't even gotten back to me!
Stayed 1 night in Oct 2019
Response from Oksana Y. on 27 Nov 2019
Dear Alexandra, We are so sorry to have happened, but we have made it possible for you. We hope to have the opportunity to remedy in the future. All the best

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Asked for high floor room - received the worst room in the hotel - 1st floor on the street
Stayed 1 night in Oct 2019
Response from Oksana Y. on 27 Nov 2019
Dear Guest, thank you for this review of La Locanda. We are sorry that we couldn't offer you a good night sleep, and we hope to have the opportunity to remedy in the future. Thank you once more for staying with us, best regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Matteo B. on 11 Oct 2019
Dear Richard, thank you so much for this amazing review! We hope to see you again soon at La Locanda. All the best

10/10 Excellent

DinoPalazzi, Doha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast and close to turistic attractions. Free public parking a bit far from city walls but easy to get there.
Stayed 2 nights in Jun 2019
Response from Matteo B. on 8 Jul 2019
Dear Dino, thank you very much for this wonderful review! We are really glad to have left such a good memory of us, and we hope to have you again as our guests in the future. All the best

10/10 Excellent

Natan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant staff. Location perfect.
Stayed 1 night in Jun 2019
Response from Matteo B. on 29 Jun 2019
Dear Natan, thank you so much! We are incredibly happy that you had a pleasant stay with us, and that you particularly appreciated the location. We hope to see you again someday, thank you once more for choosing La Locanda! All the best

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great. Great location. Nice room. Good breakfast. Parking is a bit of an issue. The free parking lot is an not far but a long uphill stair climb. If you have issues with stairs not sure this would be the place to stay. Your vehicle can drive to the hotel to drop off bags and people, but the driver will have to climb about 150 stairs after the car is parked in the free lot.
Stayed 1 night in Apr 2019
Response from Matteo B. on 4 May 2019
Dear Carolyn, thank you so much for your review about our Hotel. We are happy that you appreciated your stay with us so much, from the nice room to the reach breakfast and the great location. We hope to have you again as our guests in the future, whenever your travels take you back to Volterra! All the best

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and room was spacious, staff was so kind and generous very wonderful!
Stayed 2 nights in Apr 2019
Response from Matteo B. on 15 Apr 2019
Dear Guest, thank you so much for this great review! We are really happy that you enjoyed your stay so much, from the spacious room to the kind and generous staff. We hope that your travels will take you back to La Locanda, someday. In the meantime, thank you again for staying with us! All the best

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel.
Wonderful little hotel in the village.
Stayed 2 nights in Oct 2018
Response from Matteo B. on 2 Nov 2018
Dear Sharon, thank you very much for these very nice words about Hotel La Locanda! We are really glad that you enjoyed your stay so much, and we hope to have you again as our guests in the future. - All the best

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location good value
Great location difficult to get to by car but Mateo the evening clerk was fantastic he helped us get to the hotel and our friend to hers he found us an open pharmacy he suggested a pizzeria and the second night a restaurant and both were spot on. Clean and tidy breakfast could benefit from an upgrade. Location couldn’t be better. Good value.
Stayed 2 nights in Oct 2018
Response from Matteo B. on 23 Oct 2018
Dear Guest, thank you for taking the time to leave such a nice review! We are incredibly happy that you appreciated so much the location, as well as the cleanliness and tidiness of the Hotel. Thank you so much on a personal note for your very kind words about the reception service. It is always with great passion that we dedicate ourselves to our guests in an attempt to make their stay pleasant and stress-free. We hope to have you again as our guests in the future! All the best

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay for a night or two
A convenient location which is close to parking outside the wall. Room small but comfortable, however there was an unpleasant electrical hum sound in the room which made sleeping difficult.
Stayed 1 night in Sep 2018
Response from Matteo B. on 26 Sept 2018
Dear Gary, thank you very much for this very useful feedback about your stay at La Locanda. We checked into the issue that you reported and we had the problem fixed, we are sorry that the buzz disturbed your sleep. On the other hand we are very glad that you enjoyed the location of the hotel and the comfort of the room. We hope to have you again as our guest at La Locanda in the future, so as to leave you an even better memory of us. All the best

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal location. Friendly, efficient staff. Great morning breakfast. Only negative comment: Car parking arrangements are difficult and very confusing (although ultimately doable).
Stayed 2 nights in Sep 2018
Response from Matteo B. on 15 Sept 2018
Dear Guest, thank you very much for this great review about La Locanda! We are really happy to know that you appreciated the efficiency and friendliness of the staff, as well as the location and the breakfast buffet. We are sorry that the parking arrangements were confusing, we hope that you reached out to the reception to get detailed information about the closest and more convenient parking lots. Thank you once more for staying with us, we really appreciate your feedback and we hope to have you again as our guests in the future! Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located, spacious and comfortable. The host was wonderful and friendly and the breakfast was amazing. Stay here!
Stayed 1 night in May 2018
Response from Matteo B. on 24 May 2018
Dear guest, we can’t say “thank you” enough for this wonderful comment! The fact that you enjoyed so much the comfort of your stay, and in particular the buffet breakfast and the friendliness of the staff, are the best possible rewards for our efforts and the best motivation to work even harder to perfect our offer and services. We hope to see you again in the future! With best regards

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Volterra
Our stay was amazing, from beeing greeted by friendly Matteo who showed us to our cozy and clean room,recommendations for good Restaurants, quiet nights sleep to a delicious breakfast buffet.( local salami and cheese,freshly baked cakes,fresh fruitsalad,croissants( on and on), to best coffee in Italy). We loved our stay and highly recommend the La Locanda
Response from Hotel La Locanda - Staff on 2 Mar 2018
Dear Cornelia, thank you so much for your excellent comment! We are really happy that you enjoyed our hospitality, our quiet rooms and delicious breakfast. A special thanks from Matteo for your mention, he loved your words! We would really like to have you again as our guests in the future, so as to be able to surprise you even more! All the best

10/10 Excellent

tina, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place close to everything
Great hotel , free breakfast and is close by everything in Volterra
Stayed 2 nights in Nov 2017
Response from Oksana on 30 Nov 2017
Dear Tina, Thank you so much to choose our hotel and to write this feedback! We are really happy you liked our location. We will wait for you soon. Kind regards.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

John, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient City Hotel
Easy to find if you park in the lower car parks to unload your luggage, hotel just inside the City Gate. Then free car park directions provided by the Hotel. Room was very comfortable at the rear of the hotel, so quiet, only lovely bird song in the morning.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convient and comfortable hotel
Located on a primary street about 2 blocks from the town center near the Roman theater. Attractive hotel which was convent and a school. Room was large and comfortable. A lot of traffic exits the adjacent city gate in the morning which can be a problem on a street side room if you sleep late. The staff was very friendly and helpful. The front desk staff spoke English and answered all of our questions.
Tower view of Volterra

10/10 Excellent

Lisa, Orlando, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel within the walls of this beautiful city. Staff was very accommodating. Free parking at base of the hill, with a number of stairs to climb up, so plan on the exercise! There are parking spaces for loading luggage just outside the gate. We had a room facing the street and had no problems with noise even with open windows, but it is off season.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and reasonably priced hotel
Look no further: This is a wonderful small hotel in lovely Volterra. Room was spacious and the shower was the best we had in Tuscany! Continental breakfast and fine cappuccino included. The staff was extremely welcoming and helpful (especially Jenny!). We would happily return to La Locanda. Highly recommended. (Note parking is permitted only outside city walls.)

6/10 Okay

Paul, New Zealand

Liked: Cleanliness, staff & service
Good location small room though
Receptionist very helpful, when we asked for wine glasses gave us bowl grapes and strawberries nice touch. Breakfast good. Great location within walls. free parking in public area but 230 steps. Had economy room very small. hairdryer not the best.

10/10 Excellent

Alejandro, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
We have a beatiful rooom. The stuff was proactive and always ready to help you and even run the mile extra.

8/10 Good

Jacqueline, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite hilltop town- Volterra
Very friendly staff. Wonderful restaurant on the piazza.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Booked through hotels.com but hotel did not have the booking. Disappointing as we wanted and booked a balcony room and there were none available.

10/10 Excellent

Gregory, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
Staff very accommodating and great breakfast. Fantastic location.

8/10 Good

Ian, Canada

Liked: Cleanliness, staff & service
Great Location
It's all about the location. Could not ask for better, inside the walls of the town. Parking was an issue, no free lot close to hotel and a very small pay lot at €18 per day nearby. Room was small and dated but clean and comfortable. No public areas and included breakfast was lousy. Staff was very friendly but not that helpful. Able to walk anywhere in minutes.

6/10 Okay

Verified traveller

10/10 Excellent

A, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
A fantastic place to stay if visiting Volterra. Hotel staff very helpful, friendly and obliging. Family room was huge with separate area for the kids. I shall look forward to returning to this charming place.

10/10 Excellent

Karen, Denver, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in wonderful Volterra
This hotel is down the main road in Volterra, near one of the gates. As such, if you are on the front of the hotel, it can be rather noisy at night. The airconditioning was not working while we were there and so we had to have the windows open at night to cool the room (we happened to be there during a particularly hot period in early June.) Other than that I have no negative comments about the hotel. The staff were wonderful, the room clean, spacious and very comfortable, the bath huge by european standards, and the breakfast one of the best we experienced in Italy. I would strongly recommend this hotel to anyone visiting Volterra.

10/10 Excellent

Anna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, great location!
My mother and I stayed at the Hotel La Locanda for 7 nights. We were really pleased with the whole experience. If you are looking for a modern hotel with with insipid customer service, chrome and smoked glass, don't come here. If you are looking for a warm welcome, clean rooms, great breakfast and a fab location then this is the place to come! Volterra is a walled medieval city, but the history of the town stretches back to the 3rd century BC. There is a lot to see and do; amazing chapels, churches and views from the bell tower- if you can manage the stairs! We bought a ticket that allowed us into 6 of the main attractions for about 14 euros. There is a huge choice of restaurants, and the all important gelaterias. Volterra is very famous for it's alabaster, so be prepared to have a suitcase quite literally weighed down with rocks on the way home. It's worth shopping around, and exploring the little side roads- you can find some wonderful places.

8/10 Good

Laura, Volterra, italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location
The staff are super friendly and helpful. All ladies, which is a nice touch. Rooms are a little small, but very comfortable.. It is clean and decent. Windows open for fresh air. Bathrooms beautiful with marble counter to accommodate toiletries. Located near an entrance of the walled city with several spots for paid parking. A small hotel which are what I like..thumbs up!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
We had an unfortunate experience with a leaking jacuzzi however the hotel dealt with it with proffesionalism and speed and moved up immediately - just unfortuante but did not effect our enjoyment. From the receptionist to all the staff they were exemplorary. Excellent experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Capri paradise for a reasonable price
Quaint hotel with spectacular views in Capri Town! Fabulous location! Price was reasonable Recommend to all.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Oksana Y. on 27 Nov 2019
Dear Guest, thank you so much for this wonderful review! We are really glad that you had a wonderful stay with us. Kind regards

10/10 Excellent

Elena, Piacenza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione centralissima con possibilità di scaricare i bagagli e andare a parcheggiare appena fuori dalle mura. Camera ampia con letto comodissimo e bagno enorme. Colazione molto varia, dolce e salato. Personale gentile e disponibile, ci siamo trovati davvero benissimo e se torneremo nella splendida Volterra ci torneremo sicuramente.
Stayed 1 night in Oct 2019
Response from Matteo B. on 15 Oct 2019
Gentilissima Elena, siamo entusiasti di leggere questo straordinario commento sul vostro soggiorno! Siamo molto lieti di avere soddisfatto pienamente le vostre aspettative, e speriamo di potervi riavere presto come nostri ospiti. Un caloroso saluto

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Camera economy un po' piccola. Personale e zona della struttura eccellente.
Stayed 1 night in Sep 2019
Response from Matteo B. on 11 Sept 2019
Gentile Ospite, grazie per questo prezioso feedback e in particolare per i complimenti rivolti al personale. Speriamo di ospitarvi ancora in futuro, se lo vorrete, in una camera di tipologia diversa. Tornate a trovarci!

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Repetiria si volviera a Volterra, aunque no cogería la habitación estándar.
Stayed 4 nights in Jul 2019
Response from Matteo B. on 23 Jul 2019
Estimado Rafael, muchas gracias por tus palabras sobre La Locanda. ¡Nos gustaría darle el benvenido de nuevo en sus próximos viajes! Solo queremos enfatizar que su reserva fue para una habitación doble económica, en lugar de una estándar, y por esta razón, un poco más pequeña. Aún nos complace que haya disfrutado el tiempo que pasó con nosotros. Un cordial saludo de todo el personal, y gracias de nuevo por elegir La Locanda!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all perfect! Staff super helpful and breakfast very good.
Stayed 1 night in Jun 2019
Response from Matteo B. on 24 Jun 2019
Dear Guest, thank you very much your review of La Locanda! We are very happy that your stay was up to the expectations, and we hope to have you again as our guests in the future. Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ottima pisizione, personale cordiale, ottima colazione , servizi efficienti
Stayed 1 night in May 2019
Response from Matteo B. on 3 Jun 2019
Gentilissimo Ospite, grazie per questa bella recensione sul nostro Hotel. Siamo felici che abbiate trascorso uno splendido soggiorno presso il nostro Hotel, e in particolare che abbiate gradito la posizione, la cordialità del personale e l'efficienza dei servizi. Speriamo di potervi ospitare ancora in futuro, tornate a trovarci! Saluti cordiali

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Matteo B. on 3 Jun 2019
Dear Guest, thank you very much for your feedback. We are glad that you appreciated your stay with us, and we hope to host you again in future. Best regards

10/10 Excellent

Wladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel no centro histórico
Excelente hotel, apesar do quarto de casal standard ser um pouco pequeno. Ótimo café da manhã, localizado dentro centro histórico da cidade. Estacionamento fácil nas proximidades, recomendo deixar a bagagem no hotel e depois estacionar o carro devido a escadaria que da acesso à cidade.
Stayed 1 night in May 2019
Response from Matteo B. on 13 May 2019
Dear Wladimir, thank you so much for your review. We are really happy that you appreciated your stay with us, and we hope to see you again during your next trips. All the best

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Localizzata nel centro storico, a pochi passi dal museo etrusco e da piazza dei Priori. Personale della reception cortese ed efficente. Camere dotate di ogni confort ad un prezzo assolutamente competitivo.
Stayed 1 night in Mar 2019
Response from Matteo B. on 28 Mar 2019
Gentilissimo/a Ospite, grazie per queste fantastiche parole su La Locanda! Siamo davvero felici di avervi lasciato un buon ricordo, soprattutto per ciò che concerne la centralità dell'Hotel, la cortesia ed efficienza della reception e il comfort delle camere. Speriamo di potervi ospitare ancora in futuro, tornate a trovarci! Un caloroso saluto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Matteo B. on 6 Apr 2019
Dear Guest, thank you so much for this wonderful feedback! We hope to see you again in the future. All the Best

10/10 Excellent

Carmela, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnífico hotel
El hotel es estupendo, el trato de las chicas que llevan el hotel maravilloso. La habitació espaciosa, el desayuno muy bueno. Muy bien situado para explorar la ciudad al lado de un parking de pago
Stayed 1 night in Aug 2018
Response from Matteo B. on 3 Sept 2018
Estimada Carmela, muchas gracias por este increíble comentario sobre el Hotel La Locanda. Nos complace saber cuánto aprecia su estadía y, en particular, la profesionalidad de las chicas en la recepción y la posición del hotel. ¡Esperamos verte nuevamente en el futuro! Saludos cordiales

10/10 Excellent

M.R.

Geweldig, fantastisch!
Fantastisch! Een super mooi authentiek hotel op een top locatie. Ontbijt is heerlijk maar vooral het personeel was super. Vanaf inchecken willen ze net even wat meer geven qua informatie etc. Maar het hotel zelf is een plaatje! Zelden zo’n mooi hotel gehad, echt de Italiaanse beleving.
Stayed 1 night in Aug 2018
Response from Matteo B. on 1 Sept 2018
Dear M.R., thank you so much for these wonderful words! We are really glad that you loved the authentic Italian experience at La Locanda, and in particular the breakfast buffet, the location and the reception service. We would love to have you again as our guest in the future! Thank you again for staying with us – Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
confortevole albergo in centro a Volterra
Ho soggiornato con un'altra coppia di amici per due giorni in questo hotel.La posizione è ottima perchè si trova in centro Volterra. Era anche comodo per visitare altre località. La struttura è tenuta molto bene.
Stayed 2 nights in Jun 2018
Response from Matteo B. on 2 Jul 2018
Gentilissimo Ospite, la ringraziamo moltissimo per aver speso queste splendide parole sul nostro Hotel. Siamo molto lieti di aver rispettato le vostre aspettative, e speriamo che tornerete a trovarci. Cordiali saluti

8/10 Good

giusppe, agate brianza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grazioso vicino al centro
Ho soggiornato per due notti mi son trovato molto bene
Stayed 2 nights in Jun 2018
Response from Matteo B. on 29 Jun 2018
Gentilissimo Sig. Giuseppe, la ringraziamo moltissimo per questa recensione, sia per il giudizio positivo che per le sue indicazioni, di cui faremo tesoro per migliorare il nostro servizio. Ci auguriamo di poterla ospitare nuovamente in futuro. Cordiali saluti

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Hotel La Locanda - Staff on 18 Jun 2018
Dear Guest, thank you very much for this great review and for staying with us! With best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel bien situé dans la ville, personnel d’accueil attentif.
Stayed 1 night in May 2018
Response from Matteo B. on 15 May 2018
Cher client, merci beaucoup pour votre merveilleux commentaire et pour votre séjour parmi nous! Nous espérons vous revoir à l'avenir. Cordialement

8/10 Good

Lisa, Gaeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tranquillo a pochi passi dal centro
Hotel situato in un posto strategico, tranquillo e accogliente. Personale molto disponibile .
Stayed 1 night in Apr 2018
Response from Matteo B. on 7 May 2018
Gentilissima Lisa, grazie per essere stata con noi e per aver condiviso questa bella recensione sul nostro Hotel. Siamo molto felici che abbiate apprezzato la posizione strategica dell'albergo, l'accoglienza e la disponibilità del personale. Speriamo che tornerete a trovarci in futuro! Cordiali saluti