Bar (on property)

Reviews of voco Vienna Prater, an IHG Hotel

4 out of 5
voco Vienna Prater, an IHG Hotel
Engerthstrasse, 173-175, Vienna, VIE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 34 reviews" "
Rating 8 - Good. 16 out of 34 reviews" "
Rating 6 - Okay. 1 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eunice Betbirai Díaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Rodrigo A. Frez-Hidalgo, Front Office on 17 May 2024
Dear Mrs. Diaz,Thank you so much for your review and for giving us the top rating!We would love to see you again soon,best regards,

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Rodrigo A. Frez-Hidalgo, Front Office on 24 Jan 2024
Dear Ana,Thank you for taking the time to tell us about your experience at voco VIENNA PRATER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing voco, Sincerely,Rodrigo Frez Hidalgo info@vo-vienna-prater.com

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Rodrigo A. Frez-Hidalgo, Front Office on 8 Jan 2024
Lieber Michael,Vielen herzlichen Dank dafür, dass Sie uns die Bestnote gegeben haben!Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen !

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Can’t fault the staff or service. Hotel room is super comfy and very well appointed - especially the bed and bedding. It’s very new so everything was pristine. Breakfast was excellent. Very good location - 5 minute walk to the U-Bahn and the main line into Vienna, with Stephensplatz etc only 5-10 mins on the train. My only criticism is that the bedroom doors need a soft close mechanism as the banging of the doors reverberates along the corridors.
Stayed 4 nights in Dec 2023
Response from Rodrigo A. Frez-Hidalgo, Front Office on 8 Jan 2024
Dear Laura,Thank you for taking the time to tell us about your experience at voco VIENNA PRATER.Soft locking mechanisms are being worked on at the moment as we already mentioned to you somewhere else.Again thanks for appreciating all the work we do!Again, thank you for choosing voco, .Sincerely,Rodrigo A. Frez-HidalgoFront Office

8/10 Good

Anita, Stanmore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely well situated property within walking distance of metro links to other parts of the city. Rooms comfortable and clean, bed was excellent as were all the amenities in the room. Could get slightly warm in the night in the room, however this was just a personal preference, yet my husband said the temperature was fine for him. Breakfast was good, with a few vegetarian options available as well as the standard breads, fruits, cereals, teas and coffees. We would definitely recommend this modern, classy hotel. Thank you to all staff.
Stayed 4 nights in Nov 2023
Response from Toy Malik, FOM on 26 Dec 2023
Dear Mrs. Anita,thank you for sharing your positive experience with us. We are very glad to hear that you were able to find the optimal comfort of our room.The staff is also very happy to hear about your positive feedback.We are looking forward to welcoming you in our property again.Best regards and Merry Christmas,Toy MalikFront Office Manager

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Repos calme et personnel attentionné
Stayed 5 nights in May 2024
Response from Rodrigo A. Frez-Hidalgo, Front Office on 14 May 2024
Dear Diego,Thank you so much for you great review and your kind words!We are very happy, that your stay here at voco Vienna Prater was a success and that you had a relaxing time and felt that the staff was helpful!We would love to see you again soon,Best regards,

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nettes ruhiges Hotel mit gutem Service.
Stayed 4 nights in Apr 2024
Response from Rodrigo A. Frez-Hidalgo, Front Office on 13 May 2024
Sehr geehrter Herr Paul,Danke herzlich, dass Sie sich für voco Vienna Prater entschieden haben!Wir freuen uns sehr, dass sich bei uns gut aufgehoben gefühlt haben und würden uns auch freuen, Sie bald wieder als Gast bei uns begrüßen zu dürfen!Beste Grüße,

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities
Trotz sehr frühen Ankunft wurde uns ein äußerst neues und schön gestaltetes Zimmer bereit gestellt. Frühstück war vielseitig, leider ist es etwas eng im Frühstücksraum.
Stayed 4 nights in Apr 2024
Response from Rodrigo A. Frez-Hidalgo, Front Office on 10 May 2024
Liebe Katharina,Wir freuen uns sehr, dass Ihnen der Aufenthalt bei uns so gut gefallen hat!Sofern es uns möglich ist, kommen wir den Gästen in diesen Fällen gerne entgegen.Wir sind oftmals sehr gut gebucht, weshalb es beim Frühstück des Öfteren zu einer größeren Dynamik kommen kann.Wir würden uns freuen, Sie bald wieder zu sehen.Beste Grüße,

6/10 Okay

Rolf

Liked: Cleanliness
Das Personal ist bemüht aber Scheinen schlecht ein gearbeitet und nicht geführt. wirken dadurch leider nicht kompetent.
Stayed 3 nights in May 2024
Response from Rodrigo A. Frez-Hidalgo, Front Office on 7 May 2024
Sehr geehrter Herr Rolf,Herzlichen Dank, dass Sie sich die Zeit nehmen, um uns über Ihren Aufenthalt zu berichten.Dürfen wir fragen, auf was sich die Kompetenzenfrage bezieht? Und auf welches Personal, Front Office oder Fürhstück?Beste Grüße

10/10 Excellent

Janina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel in der Nähe des Praters. Schön eingerichtet, sehr nettes Personal, super Frühstück, in der Nähe der U-Bahn, ruhig gelegen.
Stayed 5 nights in Mar 2024
Response from Rodrigo A. Frez-Hidalgo, Front Office on 9 Apr 2024
Liebe Janina,Danke herzlich für die tolle Bewertung!Wir freuen uns, dass Sie die Umgebung so gut für sich nutzen konnten und den Prater genießen konnten.Wir geben uns täglich Mühe, zuvorkommend und freundlich zu sein. Es freut uns auch sehr, dass Ihnen das Frühstück gemundet hat.Herzliche Grüße,

8/10 Good

Tanja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel für einen Wien-Aufenthalt
Stayed 3 nights in Mar 2024
Response from Rodrigo A. Frez-Hidalgo, Front Office on 31 Mar 2024
Liebe Tanja,Herzlichen Dank für die netten Worte!Wir freuen uns sehr, dass Ihnen der Aufenthalt hier bei voco Vienna Prater so gut gefallen hat und würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.

10/10 Excellent

Pierre, Longueuil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons beaucoup apprécié cet hôtel. Fortement recommandé!
Stayed 6 nights in Mar 2024
Response from Rodrigo A. Frez-Hidalgo, Front Office on 31 Mar 2024
Cher Pierre, Merci beaucoup pour votre belle critique et votre recommandation ! Nous sommes heureux que vous ayez tant apprécié votre séjour. Cordialement,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Rodrigo A. Frez-Hidalgo, Front Office on 28 Mar 2024
Lieber Daniel,Danke herzlich für Ihre Bewertung!Falls Sie Kommentare oder Anregungen haben, was wir verbessern könnten, sind wir sehr gespannt drauf, diese zu hören.Beste Grüße,

10/10 Excellent

Gabriele Manuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundlicher Service, gutes Essen, schönes Zimmer.
Stayed 4 nights in Feb 2024
Response from Rodrigo A. Frez-Hidalgo, Front Office on 27 Feb 2024
Liebe Gabriele,Herzlichen Dank für die tolle Bewertung!Wir nehmen uns hier den Wiener Charme zu Herzen und versuchen stets mit einem Lächeln zu punkten :)Es freut uns sehr, dass Ihnen das Essen gemundet hat.Wir würden uns freuen, Sie bald wieder als Gast bei uns begrüßen zu dürfen!Herzliche Grüße,

8/10 Good

SANG HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Antonio Ruiz Serra on 13 Feb 2024
Dear Sanh Ho,Thank you very much for choosing voco Vienna Prater and taking the time to share your fantastic feedback with us on Expedia.My team and I couldnt feel happier than to hear, that we arranged everything to your fullest satisfaction!Already looking very much forward to be your host again during your next travel to Vienna.We wish you all the best in the meantime and remain with warmest regards,Antonio Ruiz SerraResident Manager / voco Vienna Prater an IHG Hotel

8/10 Good

EROL

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024
Response from Antonio Ruiz Serra on 13 Feb 2024
Dear Erol,Thank you so very much for taking the time to share your great feedback and recommendation for us on Expedia.Im so happy to hear that you had such an enjoyable stay. Looking forward to be your host again hopefully very soon I remain with kind regards from beautiful Vienna.Best regards,Antonio Ruiz SerraResident Manager / voco Vienna Prater an IHG Hotel

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Rodrigo A. Frez-Hidalgo, Front Office on 31 Jan 2024
Lieber Frank,herzlichen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten.Wir freuen uns, dass der Aufenthalt zufriedenstellend war und würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen!

10/10 Excellent

Yuan Chuan

Stayed 1 night in Jan 2024
Response from Rodrigo A. Frez-Hidalgo, Front Office on 31 Jan 2024
Dear Yuan,We would like to thank you for taking the time to write about your stay here at voco Vienna Prater!We would love to see you again soon and wish you the best for 2024!Kind regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Rodrigo A. Frez-Hidalgo, Front Office on 12 Jan 2024
Dear Anynomous,Thank you for taking the time to give a good rating!Kind regards

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Super nettes Personal und gute ÖPNV-Anbindung. Toll, dass man bei dem Kaffeeautomaten auch Milchalternativen (Mandelmilch) auswählen konnte. Frühstuck ansonsten wie in jedem Hotel.
Stayed 4 nights in Dec 2023
Response from Rodrigo A. Frez-Hidalgo, Front Office on 8 Jan 2024
Liebe Lea,Vielen Dank dafür, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu schreiben!Die Anbindungen wirken für das ungeschulte Auge vielleicht unpraktisch, aber faktisch haben wir den Pratestern und den Hadelskai gleich daneben, von wo aus man überall hin gelangt.Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen!

8/10 Good

Serenella

Stayed 4 nights in Dec 2023
Response from Rodrigo A. Frez-Hidalgo, Front Office on 8 Jan 2024
Dear Serenella,Thank you for taking the time to give us a review on your experience at voco VIENNA PRATER.Sincerely,Rodrigo A. Frez-Hidalgo

10/10 Excellent

Marta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En cuanto entramos al hotel ya el Hall era muy bonito, la decoración moderna y elegante. En recepción nos atendieron de maravilla y muy amablemente. Todo el personal siempre con buena cara y dispuestos a facilitarnos cualquier petición que tuviéramos, tanto en recepción como en comedor. Las habitaciones también decoradas de forma moderna y elegante. La cama comodísima y con un edredón que proporcionaba bastante confort y calor. La limpieza muy correcta. El desayuno también bueno. Buena relación calidad precio. En resumen, nos encantó el hotel, si alguna vez volvemos a Viena, con toda seguridad elegiremos de nuevo el mismo hotel. Como punto final, destacar la atención de Antonio, que estuvo pendiente de que todo estuviera a nuestro gusto y nos dio recomendaciones sobre Viena.
Stayed 4 nights in Dec 2023
Response from Toy Malik, FOM on 26 Dec 2023
Dear Mrs. Marta,we highly appreciate you for sharing your experience with us. The staff is very glad to hear that they could make your stay feel like at home. We are looking forward to welcoming you in our property again.Best regards and happy hollidays,Toy MalikFront Office Manager

10/10 Excellent

Monika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal sehr nett- ganz super freundlich war Frau Anette vom Frühstück- vielen Dank
Stayed 3 nights in Nov 2023
Response from Front Office Team on 21 Nov 2023
Es freut uns zu hören, dass Ihnen der Aufenthalt so gut gefallen hat.Schön zu hören, dass Sie den Aufenthalt bei uns in guter Erinnerung haben.Es ist schön zu lesen, dass Sie das freundliche Personal lobend erwähnen.