Superior Double Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews of Boutique Hotel Kugel Wien

3 out of 5
Boutique Hotel Kugel Wien
Siebensterngasse 43, Vienna, Vienna

Reviews

8.4

Very good

Rating 10 - Excellent. 46 out of 122 reviews" "
Rating 8 - Good. 54 out of 122 reviews" "
Rating 6 - Okay. 19 out of 122 reviews" "
Rating 4 - Poor. 3 out of 122 reviews" "
Rating 2 - Terrible. 0 out of 122 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nirupama

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Kugel was convenient and close to transportation to all the sights. There were a lot of dining options nearby. Clean hotel, with friendly staff. The hotel itself appeared dated. But it was reasonably priced with breakfast included it was value for money.
Stayed 2 nights in Apr 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is lovely but it's the staff who make the stay so good. They are so kind and accommodating. There was work on the street during our stay which was very noisy but we were thoughtfully provided with earplugs and a complimentary bottle of fizz! The noise did not cause a problem. Breakfast is included in the already reasonable price and it varied and fresh - fruit, yoghurt, breads, jams, cereal, sausage & eggs, continental meats & cheeses, the staff even offered to make special vegan options and they are flexible with the times it is served. The room itself was very nice with a four-poster bed and chandelier. I honestly can not fault this place.
Stayed 3 nights in Mar 2020

10/10 Excellent

Gee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like a more older style hotel, this is it. Very quaint. However, the bathroom is new and updated. We liked it for its aged charm. The staff is super friendly. They upgraded us which was a very pleasant surprise. The breakfast was very enjoyable with lots of choices of breads and fruit spreads. They had a venison sausage which we quite enjoyed. The served some traditional Viennese items. Location is great. A few blocks from a local Christmas market, huge pedestrian shopping mall, and the metro to the airport. (one direct train). Walking distance (1.5 km) to many important landmarks. 2 min walk to a Schnitzelwirt Restaurant for great schnitzel. (delicious, affordable, large portions so do share) I would recommend this hotel and will stay there again.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem of a hotel
Really enjoyed our stay at this friendly family run hotel. Service was excellent, with all staff being very helpful. Breakfast was excellent with good quality produce within a relaxed atmosphere. Well located for the tourist attractions! Comfortable 4 poster bed and good shower, only be negative was that our room had still to be refurbished. Good value for money!
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Aug 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but open windows in a busy city?
Nice property in a fine location. We had two rooms, ours was very nice, our friend's was so-so. This property doesn't have air conditioning and there are streetcars running right below so may be a bit noisy for some at night.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better than expected in every sense. Reception was very good. Location was excellent. People were very nice and breakfast was good.
Stayed 2 nights in May 2019

10/10 Excellent

Jon, McLeran, VA, U.S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to Spoittelberg quarter, quaint property with good bus and tram connections
Stayed 2 nights in Feb 2019

8/10 Good

Tina, Issaquah, WA

Liked: Staff & service, amenities, property conditions & facilities
The location was central to cultural institutions and Christmas Markets - a trolly stops right outside the door and the metro is 3 blocks away, with bank, grocery store, restaurants and shops within blocks. The breakfast is a highlight- included with the room charge and excellent. Accommodations were made for my gluten free status. What a tremendous staff! So helpful and informative. We had a lovely stay.
Stayed 6 nights in Dec 2018

8/10 Good

Michael, Spain

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel very convenient for sightseeing and good restaurants nearby
Stayed 4 nights in Nov 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd go back in a minute
I arrived in the early evening and everything went very smoothly with the check in. The room was very nice, the staff welcoming and very helpful, and the breakfast excellent. I asked to stay a little after the scheduled check-out so I could spend an extra hour at the Bruegel exhibit at the nearby art museum and the hotel accommodated my request. The only issue, and it was minor, is that the shower was very small. But all in all, both the stay and the staff could not have been nicer.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful service, great comfortable room, well located in downtown Vienna. Highly recommended.
Stayed 3 nights in May 2018
Response from Christina Roller on 17 Jul 2018
Dear guest! Thank you so much for your wonderful reccomendation! As a small Boutique Hotel in the City centre of Vienna we put strong emphasis on individual care of our guests! I am so happy that you enjoyed our romantic canopy bedrooms. They are all individually decorated and our direct bookers can even select their favourite room! We just openend our brand new Junior Suites with historic wooden floors and a huge walk-in shower experience! It would be a pleasure to welcome you back soon in the Hotel Kugel and all the best from Vienna!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
My room was different from the hotel photo, and I will never book this hotel again
Stayed 2 nights in Nov 2017
Response from christina roller on 4 Dec 2017
Dear guest! Thank you so much for staying with us! I highly reccommend to make your next booking with us directly via our website or by e-mail. Our direct bookers are invited to choose their favourite room directly with us and they just love it! All the best from Vienna, Christina Roller

10/10 Excellent

Abrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and clean
Very nice, friendly service , excellent breakfast, quiet.
Response from General Manager on 10 Mar 2017
Dear Mr. Abrahim! We are so happy that you enjoyed your stay with us and our individual service. In our Hotel we place a strong emphasis on personal care of every guest. It is great that you also enjoyed our high Quality organic breakfast buffet on which we offer hand-picked local goods from the producers in the neighbourhood of Vienna. We do hope to welcome you again in the Hotel Kugel and wish you all the best, The Roller Family and the Hotel Kugel Team

8/10 Good

citytraveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel. Perfect for a city break in Vienna!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel comfortable rooms, great breakfasts
Comfortable rooms. Fantastic service.I recommend it wholeheartedly.

8/10 Good

Claire, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, great staff, excellent location
I spent 4 nights in Hotel Kugel and it was very good..staff were friendly and the couple who run it were very helpful with advice on getting around Vienna, where to eat locally, organising cabs to the airport and packing tricky items for return flights. The room was good, clean with comfortable bed, windows that open, with life outside. Breakfast seems to be largely organic and catered for most tastes. I was on the third floor and the room was quiet enough especially in such a central location. It felt very comfortable and safe so fine for travelling solo, and easy to walk to galleries, museums, music venues, theatres and other tourist spots.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from christina roller on 21 Jun 2016
Dear guest! We are so happy that you fully enjoyed your stay with us and hope to see you again! All the best from the Roller Family and the Hotel Kugel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from christina roller on 21 Jun 2016
Dear guest! Thank you so much for staying with us! Your Roller Family and the Hotel Kugel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from christina roller on 21 Jun 2016
Dear guest! We are very happy that you stayed with us in Vienna and wish you all the best! Your Roller Family and the Hotel Kugel Team

10/10 Excellent

Noa, Tel Aviv , Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location , nice breakfast
We stayed at Kugel hotel for 3 nights. It is located in a very nice neighborhood , short walking distance from musume quarter and close to a metro station
Response from Christina Roller on 21 Jun 2016
Dear guest! Thank you so much for your wonderful words regarding our Hotel Kugel! We are very happy that you enjoyed our central Location in the heart of Vienna and that you liked our selected breakfast offer with local products! All the best from the Roller Family and the Hotel Kugel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, within walking distance of city stuff
We (my husband and 2 children) were there pre-Chrsitmas. We much enjoyed our breakfast and time in the city. Within a block or 2 all public transportation seemed to be available. We got good directions and encouragement from the hotel staff. I was there for 2 days without my husband and the kids and explored and enjoyed the surrounding neighborhoods. Felt totally safe.

10/10 Excellent

Katja , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely romantic hotel in the Centre of Vienna
the staff and organization. it was brilliant! Especially Mr. Roller the owner of Hotel Kugel was so helpful to give us recommendations what we really shouldn't miss in Vienna. And we were really pleasantly surprised when we found a bottle of champagne and chocolate in our room for tour anniversary. The rooms are super cute - Laura Ashley style. For sightseeing it is always important that you have a comfi matress - I get easily backpain otherwise. It was so comfy that we overslept the last day and had to rush to the airport. The breakfast is organic with lovely jam's and homemade cheese-spread. We loved absolut everything about this hotel and will come back again for sure! Danke aus London and See you soon Katja und Pedro

6/10 Okay

Richard, St. Simons Island, GA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel but no air conditioning in July!!!
The Kugel hotel is in a decent part of town with lots of restaurants, shops and easy public transportation. The hotel itself felt little run down but was charming with each room decorated in a unique fashion. The rooms were good sized, the bathrooms were fine and the included breakfast was very good. The front desk staff was very helpful. Everything was great except NO AIR CONDITIONING IN JULY. I suppose we are spoiled Americans and they did provide a fan but....We had to keep our windows open and the trolley passed just below. Needless to say, it was a little tough sleeping.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vibrant location close to centre
Great hotel with stylish, very large rooms with nice themes (Chinese mine) and very good service - my kettle was broken and they replaced it staight away. They also sent me the laptop cable I had forgotten in my room. Very clean, my room was noisy because it was overlooking the road, no aircon so better to leave the window open, but the double windows really keep the noise out. The hotel is in a very vibrant area of Vienna with health food stores, cafes and yoga studios.

10/10 Excellent

Wendy, F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vienna Kugel great stay
Hotel Kugel was a great find thanks to the valuable advice from our Viennese friend. This location was convenient to busses, trams and a parking garage where we left our car. Walking was safe and offered another option to visit many restaurants, stores and delicious sorbet stops. The entire staff was friendly, knowledgable and the hotel prepared an absolutely scrumptious breakfast every morning. We experienced unseasonable warm weather and needed to open windows - the street is a bit noisy.

8/10 Good

David, Raleigh, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 night stay 15 minutes from Museum Quartier.
I stayed 6 nights. Room was quiet and comfortable. Clean bathroom and nice bed, but a little creaky. Full tub with shower. No mini bar, but I didn't care. Friendly helpful staff. Room staff were like ninjas, in and out before I knew they were there. Decent location, too. Recommended.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy because of bus tram. Check in unfriendly. Bed squeaks if you move.
Response from Johannes on 21 Jan 2015
Dear guest! Thank you for taking your precious time to write a review. We, the owners are on duty every day and unfortunately you did not inform us about your unfriendly check-in experience during your stay otherwise we would have had the chance to solve this problem immediately. Our interior is of very high quality and especially our mattresses have high numbers of coils and very thick padding. Unfortunately also in this matter you did not contact us during your stay otherwise we would have offered a different mattress system that suits you more. Serving our Guests beyond their expectations is our mission and we do hope to welcome you again in our Hotel Kugel at any other occasion in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel is very close to the underground and the city center, however too close that you could hear the tram going by from the room. The hotel building is quite old, as the water pipe makes a loud noise every time I washed hands or taking shower.I stayed for only one night, the price is much cheaper than the previous hotel me and my friend stayed, but you get what you paid for.
Response from Christina Ehmayer on 6 Sept 2014
Dear guest! First, let us thank you for staying with us and taking your time to write your precious comment. We are indeed not just old but a historic landmark building in Vienna´s historic centre. We apologize for any noise whatever you have heard from the water pipe system. Occasionally it can happen, that air-bubble is somewhere trapped but if we know from such a problem occurring we can immediately assist if someone brings it to our attention in time. You can be rest assured that during your next stay you will have a complete quiet water pipe. Second, we want to thank you for especially thank you for our good price/value relationship. One can be rest assured to get in the Kugel always the best possible price! Best regards from Vienna! Yours Hotel Kugel

6/10 Okay

Rakesh sharma, India

Liked: Cleanliness, staff & service
Great location
A small hotel owned by a family,right in the heart of city . Rooms are small but very clean . No air conditioning makes the rooms pretty hot . Owners specially Cristina is very friendly and helpfull.which is the usp of hotel . We were to leave very early in the morning,they specially packed breakfast for us which was a nice gesture. Wi fi in the room works very well,all in all a small but good comfy central place with personal touch .
Response from Christina Ehmayer on 16 Aug 2014
Honoured guest! Thank you so much for your nice words regarding our hotel. I am happy that you enjoyed our breakfast package early in the morning! As there are just a few weeks during the year that might be hot we provide high power fans to our guests. Most of the year we are dependant on central heating! Thank you again for staying with us and all the best from Vienna! Christina and Johannes

8/10 Good

Ting, Singapore

Liked: Cleanliness, staff & service
Where did it go wrong?
Desiring more space and comfort, I decided to pay more and booked a Triple Room (1 double bed and 1 single bed) for 2 of us under Booking no.8019945034598. Upon arrival at the hotel, we were only given a twin room as the hotel insisted that the booking was only for 2 persons and only allocated us the twin room. We still paid the higher rates for a triple room. To be fair, the hotel is clean, convenient, provides great breakfast, staff is friendly.Had I known, I would have straight away booked the cheaper twin room option.
Response from Christina Ehmayer on 16 Jun 2014
Dear guest! First of all, let me thank you for your nice words regarding our breakfast and our helpful staff! You booked a triple room and wrote that there are 2 adults staying in the room therefore we have chosen a double bedroom for you as these rooms have individually decorated interiors and therefore higher comforts. We did NOT charge you for a third person as you just mentioned that there are 2 of you and not 3 although you booked a triple room. Furthermore we do not have extra triple rooms but almost every standard room can be made up for 3 people. Triple room does not mean that rooms are bigger, it just means that we make a 3rd bed ready in the room! I am very sorry that there was a misunderstanding in this matter but I would reccomend for the next time staying with us that you simply ask for a large room! All the best from Vienna

6/10 Okay

jake, vancouver, BC, canada

Liked: Cleanliness
Great location but noisy
Right by all the main sights. A short walk from Westbanhof. Only concern is the rooms do not have an air conditioner so you need to leave the windows open and it is noisy all night
Response from Johannes on 29 Apr 2014
Dear guest! Thank you for your nice words regarding our Hotel Kugel! We do provide strong fans during summer time but in April it is still cool in Vienna and we have the central heating on for the comfort of our guests. All the best from Vienna! Christina

8/10 Good

Justin Key, Zurich, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the room!
Hotel Kugel was a lovely boutique hotel just outside of the Museum District in Vienna (approx. 5 min walk to the Museum Quarter). My wife and I were attracted to the hotel due to its good location, reasonable prices, free breakfast, and unique look. Despite the good reviews for Hotel Kugel, I was still surprised by how nice our room was. It seemed like everything in the room was very new or well taken care of, despite how old the rest of the hotel appeared to be. The bathroom was also in very good shape and the beds were very comfortable. My only complaint about Hotel Kugel was the amount of noise that came from the street outside during the night. There is a tram line that runs directly in front of the building that can be quite loud late at night or early in the morning. The noise was compounded by the fact that we kept our window open at night to keep the room cool. All in all the quality of the hotel outweighed the problem with the noise from outside. The friendly staff, good breakfast, free Wi-Fi and the overall comfort of the room would make the inclined to give Hotel Kugel a look if we were ever back in Vienna. Four Stars.

10/10 Excellent

Jim, Fiddletown, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Vienna Hotel
We last visited Vienna in December 2001. We stayed at Hotel Kugal for about ten days and loved the hotel's traditional atmosphere and gracious host and proprietor Hannes Roller. We always knew that we would stay here again when we came back to this great city.

10/10 Excellent

Marcelo Daitzchman, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Kugel
Very nice hotel with sympathic and helpful team ,always ready to help and make your stay in Viena a pleasant one.Great breakfast and useful tips to explore this great city. Thank you again, Marcelo Daitzchman

4/10 Poor

the travel agen, London

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
good location.
not bad but I found better hotels for better rates.
Response from Johannes on 12 Jul 2014
Dear anonymous! First of all, thank you so much for staying with us! It was such a pleasure to have you here and we are so glad that you enjoyed your stay and our location which is definitely one of the best available in all of Vienna! Value, of course, is a different thing and obviously you have been too busy and had not the time to fully appreciate our historic setting and commitment to the city´s history, therefore we would be so glad to welcome you again to give you the opportunity to experience our yet undiscovered values.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tykkäsin
Hyvä sijainti, julkinen liikenne kulki heti ovelta. Hyvä palvelu. Omistajapariskunta erittäin avulias neuvoi ja opasti kaikissa kysymyksissä. Päivittäisestä siivouksesta sai luopua ympäristösyistä, sängyt kuitenkin pedattiin päivittäin.
Stayed 4 nights in Jul 2023

10/10 Excellent

Brit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotell nära allt i Wien + utmärkta coronarutiner
Nära allt du behöver i ett av Wiens charmigaste kvarter. Hotellet har en typisk österrikisk sfär - inte ett av dessa hotell som ser ut som alla andra. Stora rum och mycket fräscha badrum. Perfekt coronaanpassat också. Frukost med egen servering och mycket gästvänlig personal. Hit återvänder man gärna.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通十分方便,安靜,逛街也方便
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel hat wunderbare Mitarbeiter. Die Atmosphäre ist sehr freundlich und unterstützend. Das Frühstück könnte nicht besser sein.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Fritzi, Dresden

Liked: Cleanliness, staff & service, room comfort
Schönes Hotel in zentraler Lage. Und kulinarische Geheimtipps gab es auch noch.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ラグジュアリーなかわいらしいホテル
Stayed 2 nights in Nov 2018

6/10 Okay

Christian

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2018