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Reviews of Hotel Acevi Val d'Aran

4 out of 5
Hotel Acevi Val d'Aran
Av Alcade Calbeto Barra, 20, Vielha e Mijaran

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 91 reviews" "
Rating 8 - Good. 39 out of 91 reviews" "
Rating 6 - Okay. 20 out of 91 reviews" "
Rating 4 - Poor. 4 out of 91 reviews" "
Rating 2 - Terrible. 5 out of 91 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

carmen

Stayed 1 night in Feb 2024

6/10 Okay

Paula

Stayed 1 night in Feb 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel with everything you need, situated at the edge of the town which is superb. We stayed at the end of the ski season. It was incredibly quiet. The rooms are really quite small and very hot. Bed was comfy. The hotel is sited on the corner of two roads. The first room we were given was on the first floor immediately above reception. I could hear the traffic and people talking as they walked by so we were given another room which was still small but without the noise. I doubt there would be adequate parking in season. Breakfast was nice, also nice little bar - good wine and good value. We didn't use the spa which was an extra 15€ per use and you also needed pool shoes. I don't know if they were supplied or extra. Little English was spoken in the hotel. It's just a nice hotel
Stayed 2 nights in Apr 2019

6/10 Okay

Mirza, London

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, shame about the breakfast
Great Spa, if a bit pricey even for hotel guests. Staff are really nice. Breakfast was not great, i feel that could be an easy win for this otherwise pretty good hotel.

4/10 Poor

Liliana, Madrid

Liked: Property conditions & facilities
Disliked: Staff & service
Terrible experience for the following reasons...
First of all, the hotel was advertising an indoor pool, and that was the reason we chose this hotel over other ones in the area. They DO NOT have a pool (hopefully hotels.com fixed this after my call), it's a spa and kids are not allowed at any time, so if you don't want to break your kids hearts like we did, don't go there. I told the lady at the front desk and showed her where it said "indoor pool", and all she said was:"well, there is no pool and your kids cannot go to the spa area"...and that was just the beginning of our stay. Second of all, staff was hardly ever available. Every time I tried calling the front desk from my room the phone was busy. So I would get dressed and go down in person, and 5 out of 6 times I had to wait a while for them to get off the phone. Also, when I tried to check out at 6:30am, the guy at the front desk didn't know how to do the check out and told me it was too early to check out! Unreal!!! I wasted about 20 minutes there even though the hotel was paid in full when I made the reservation. I showed him my confirmation email, he had a printed copy of my email on his hands but was still saying I couldn't go. I finally just left, didn't wake up the family at 5:30 to sit at the front desk and wait for an appropriate time to check out. In summary, worse costumer service I have received in years and will never go back there.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

10/10 Excellent

David, Cumnock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a nice town
Nice hotel, good price, helpfull staff. There was a spa in the building but didnt use it. Restuarant was good. There is a limited amount of parking but this was not an issue. Reasonably close to town centre

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good option and conveniente location
IT IS VERY EASY TO FIND THE HOTEL.THE LOCATION IS PERFECT AND YOU HAVE EASY ACCESS TO THE SHOPS AND PARKING. THE STAFF IS FRIENDLY AND HELPFUL HOWEVER DOES NOT SPEAK VERY GOOD ENGLISH SO IF YOU DO NOT SPEAK SPANISH IT IS HARD TO FIND OUT MORE ABOUT THINGS YOU WOULD LIKE TO SEE OR DO. UNFORTUNATELY YOU HAVE TO PAY EXTRA!!! £10EURO A DAY FOR SWIMMING POLL WHICH IS QUITE STRANGE IDEA .IT NEVER HAPPENED TO ME BEFORE WHEN BOOKING HOLIDAY THET YOU HAVE TO PAY TO USE SWIMINGPOOL.

10/10 Excellent

Timothy, Kansas City, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I was still there.
Great hotel. Helpful staff, clean modern rooms. Great restaurant. Good location. Room was a little small for my 6'8" (203 cm) frame since it was on the loft level and the ceiling slanted in. Even with that, I would gladly stay in this hotel and this room again. Room was cozy, would've been perfect for two. Nice skylights. Hotel was hard to find since it wouldn't show up on GPS. Nice mountain stream flows right by with walking path. Beautiful town and the hotel accentuates that with personal service and local cuisine. It made for an excellent visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ron, Cape Cod, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The was in an excellent location. Hotel staff spoke just enough English so that we were able to communicate with some effort. Breakfast was included with the room rate and was excellent. Free internet access was a bonus. I would highly recommend this hotel .

8/10 Good

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Alberto

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

David

Stayed 2 nights in Jul 2023

2/10 Terrible

Frédéric

Stayed 2 nights in Feb 2023

8/10 Good

ANNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Carlos Vallribera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La atención prestada en todo momento por los empleados del hotel. Encontre a faltar servicio de cafeteria, asi como no tener servicio de comedor en comidas y cenas.
Stayed 3 nights in Jul 2022

6/10 Okay

Juan

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Spa trop cher
Hôtel tres bien placé, dommage que le spa soit aussi cher.dans le descriptif ,il est ecrit piscine ce qui n est pas le cas.
Stayed 1 night in Jul 2022

6/10 Okay

Carlos

Liked: Cleanliness
Stayed 1 night in Jul 2022

6/10 Okay

NICOLAS

Disliked: Room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifico hotel
El hotel está perfecto. Muy cerca del centro del pueblo. Muy comodo
Stayed 1 night in Jan 2022

8/10 Good

MIGUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin de Semana
4 Estrellas, deben de ser porque tiene Spa.Como mucho es un 3 estrellas.Desayuno bastante justito.
Stayed 1 night in Aug 2021

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2020

4/10 Poor

Olatz

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Demasiada estrella
Stayed 7 nights in Aug 2020

8/10 Good

jean pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel très accueillant Parfait pour un sejour au sport d'hivers. Un peu bruyant malgré tout.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situación y servicio muy buenos el desayuno estaba muy bien Si hay que poner un pero la habitación era tirando a pequeña
Stayed 5 nights in Feb 2020

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel agréable et bien situé
Points positifs : bel établissement, accueil très chaleureux, chambre spacieuse, restaurant copieux et personnel très agréable, bon emplacement pour une balade à pied dans vielha. Points négatifs : spa accessible qu’à partir de 15ans, 25€ par personne en plus du prix élevé de la chambre.
Stayed 1 night in Jan 2020

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurante y spa muy buenos
Desayuno y cena excelente, la calidad de la comida, gourmet y el servicio muy atento. Recomendamos la media pensión por el precio muy razonable.
Stayed 1 night in Nov 2019
Response from hotel acevi on 6 Dec 2019
Estimado cliente, Gracias por su comentario, esperamos vuelva pronto a visitarnos. Atentamente le saluda, Dpto. Reservas

8/10 Good

Jesús

Liked: Cleanliness, staff & service
Hotel situado en la carretera a Francia, cercano andando al centro de Vielha y a un supermercado; Aparcamiento exterior gratuito por los alrededores. Habitación con dos camas no muy espaciosa, pero limpia, al igual que el baño. Desayuno suficiente. Quizá las 4 estrellas las haya obtenido por el SPA, que no contratamos por el precio (25€ por persona y 2 horas, para clientes del hotel).
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffeemachine has to be replaced. Urgently! Offering breakfast from 7am.
Stayed 7 nights in Jun 2019
Response from Hotel Acevi on 6 Aug 2019
Apreciado cliente, Muchas gracias por su comentario. Tomamos nota de su sugerencia para poder seguir mejorando nuestro servicio y que los clientes queden satisfechos. Gracias por escogernos. Atentamente, Hotel Spa Acevi Val D'Aran, Vielha

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SITIO MUY CENTRICO
Stayed 3 nights in Apr 2019

10/10 Excellent

Jean-François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Isidro Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Jose

Disliked: Staff & service
Stayed 5 nights in Jan 2019

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
la habitacion tenia manchas en el techo y reparaciones mal hechas.
Stayed 2 nights in Dec 2018

8/10 Good

Alberto

Liked: Cleanliness, staff & service
la habitacion algo pequeña, pero la ubicacion y la cena lo compensa con creces
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel
Buen hotel aunque las habitaciones de mas arriba son muy pequeñas, apenas hay espacio para dejar la maleta. Por lo demas muy buen hotel, muy buena comida y una atencion muy amable
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Disliked: Room comfort
El colchón muy incómodo. Mala relación calidad-precio.
Stayed 2 nights in Aug 2018

8/10 Good

Joan

Liked: Cleanliness, property conditions & facilities, room comfort
En la oferta del hotel parece que incluye el spa. No es así. Cuesta 25€ por persona. Me consideré muy mal informado. Es el gancho del hotel, y no se proporciona. Si tiene un precio, hay que decirlo.
Stayed 2 nights in Aug 2018

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escapada a la nieve.
Perfecta estancia. Hotel cómodo y bien situado, comodidad para aparcar el coche sin pagar . Buen desayuno y perfecto trato del personal.
Stayed 5 nights in Mar 2018