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Reviews of Homewood Suites Victoria, TX

3 out of 5
Homewood Suites Victoria, TX
6705 Ne Zac Lentz Pkwy, Victoria, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 315 out of 442 reviews" "
Rating 8 - Good. 74 out of 442 reviews" "
Rating 6 - Okay. 22 out of 442 reviews" "
Rating 4 - Poor. 14 out of 442 reviews" "
Rating 2 - Terrible. 17 out of 442 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Desiree

Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s being renovated which it desperately needed.
Stayed 2 nights in Mar 2024

6/10 Okay

Mario

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Renovations need to hurry up. My family and I stayed here a few months ago and the renovations were already going on.
Stayed 1 night in Mar 2024

10/10 Excellent

Rose

Stayed 1 night in Feb 2024

10/10 Excellent

Rosita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Lilia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Maybe once it's renovated....
Hotel was in beginning stages of renovation. Old and dirty. From the entry way to room, cluttered with materials for renovation. Room carpet was dirty and bedding was old. Room was spacious. Some guests were given renovated rooms but not us.
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathon

Stayed 1 night in Dec 2023

8/10 Good

Allen

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Foy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A mess!
Stayed there before. Great location for of needs and excellent staff. When we arrived this time drive-up canopy blocked with piles of new furniture and remodeling materials. Lobby full with old furniture. 1st floor rooms and hallway in disarray. We could live with all that. BUT they left the outside doors unlocked either purposefully or were unable to repair them.(after calling to their attention) I stay in hotels for at least the idea of higher security. VERY dissatisfied with this stay. Hope they finish the remodeling soon and take their security more seriously.
Stayed 1 night in Nov 2023

10/10 Excellent

Eduardo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Love that they are remodeling making it better and it is already good
Stayed 1 night in Nov 2023

2/10 Terrible

Joey

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Poorly run hotel with lots of excuses why
My wife and I travel professionally and live on the road full time. We booked a 1 bedroom king suite several weeks before staying here. When we arrived we were informed that the hotel was overbooked and we were moved into a smaller room that was not a suite despite the fact when I booked, there were many available. Of course, there were lots of excuses as to why it happened, and no answer was given as to why we were pushed out into a smaller room, despite booking weeks in advance. This is the third time in the last 6 months we have had this happen at a Hilton property. It has not been an issue in any of the other hotel chains we have stayed at. Only Hiltons. Oh, and of course, excuses were given as to why we couldn't be refunded the difference in price. So we payed a premium price for the cheapest room. Additionally, the hotel is being renovated so it's torn up and trashed everywhere with lots of noise due to the work being done. If we had known this was happening, we would have NOT booked here. But of course, they don't note this at the time of booking. So they charged the normal price for a subpar stay. My perception of Hilton is that it's being poorly run overall, including this hotel. I can not recommend staying here, and we've given up on Hiltons. We will not stay at one again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and pool were great! Room was very spacious and clean. Was disappointed in the breakfast. By 9am most of the food was gone and not refilled.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mario

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A towel used to clean the washroom was left on the shower curtain. Some left over food from a previous guest was found on the sofa. We asked someone from the housekeeping to clean the room but they said there’s no one.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay!
Stayed 3 nights in Aug 2023

6/10 Okay

James and Veige

Travelled with partner
Liked: Staff & service
Stayed over the weekend. Cons: Pool had leaves/debris in it, green tint to water, with the heat it does not take long for algae to form, and was not cleaned until the following Monday when we saw someone doing maintenance. Carpet in room although vacuum, needed shampooed. Floor grout needed a deep cleaning. We bought a tub mat for the shower due to the tub flooring being slippery when wet. No way to charge phones unless you bring a wall charger with you or purchased one. We collected our bath towel replacements from the laundry ourselves Pros: Personnel seem to be nice. Breakfast area in the morning was very good. I, myself loved having a kitchen, living, bedroom, and bath areas in the room. Bed was comfortable. Location was good. Price seem to be the same around the town for all the Hilton locations. Would I use this place again, maybe. I was expecting much better cleanliness, and tech updates from such a high end company I guess.
Stayed 3 nights in Aug 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, room comfort
GREAT HOTEL
This was the first time using your hotel and i loved it. was very comfortable! The beds were excellent! I was surprised at how big the room was. Will definatly stay there again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it

10/10 Excellent

Lisa

Stayed 1 night in Jul 2023

10/10 Excellent

Rene Z

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ruth

Travelled with family
Liked: Staff & service, property conditions & facilities
Poor Breakfast.!! No lunch neither dinner options!! But the stay, the suite was excellent!!!
Stayed 5 nights in Jul 2023

8/10 Good

Ramiro, Austin

Liked: Cleanliness, property conditions & facilities
Spacious bedroom and nice living & kitchen. They fixed the bath sink plug by removing it. The breakfast was sausage, sausage and sausage and eggs. . The time they served Chorizo and eggs, they ran out quickly. Then, they told me they were not going to make any more even if it’s one hour before breakfast ending period but they still had plenty of link sausages. Mgr didn’t care either.
Stayed 2 nights in Jun 2023

10/10 Excellent

Marty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than most
Better than most. I travel 4 days a week. Great room. Great bed. A nice snack selection and free drinks is a plus. Better than most!
Stayed 1 night in Jun 2023

8/10 Good

Andrew

Travelled with partner
Liked: Staff & service
Well lit at night and easy parking.
Stayed 2 nights in Jun 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service
We had a nice stay. There were a few things that caught my eye. The furnishings are somewhat worn out. The curtains Iin our room were loose and old.the caulking in the shower needs to be repaired. A few stains on on the carpet. The hotel is very clean and the staff very helpful and friendly.
Stayed 1 night in Jun 2023

6/10 Okay

Terence

Stayed 1 night in Jun 2023

10/10 Excellent

George

Stayed 1 night in Jun 2023

10/10 Excellent

Debra, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here several times and each time I have been pleased with the cleanliness, quietness, and excellent staff, and breakfast.
Stayed 1 night in Jun 2023

10/10 Excellent

Bonifacio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nicely decorated, beds were of good quality, layout of the room was good, clean, and this out of everything stood out and grabbed my attention right away, the room smelled amazing. Whatever scents they had going smelled awesome. You don't get that at a lot of other establishments
Stayed 1 night in May 2023

10/10 Excellent

Ranko

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room with kitchen. Big fridge. Nice walk-in shower - big plus. Good breakfast.
Stayed 1 night in May 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are great size and clean. Also in a good area.
Stayed 1 night in May 2023

8/10 Good

Steffanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff was very friendly. The TV was not HD and the cable channels did not match up to the guide. That’s the complaint. Great overall.
Stayed 2 nights in May 2023

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome...even though it rained!
Stayed 1 night in Apr 2023

10/10 Excellent

Britni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Spacious rooms, very clean, and staff was lovely.
Stayed 1 night in Apr 2023

4/10 Poor

Erika, Waco

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is already very old, and it needs to change even the furniture you sit on the sofas and all the cushions are crushed because they are so old. The walls in the corridors the tapestry all raised. But the worst is the lousy front desk service. I would never stay there again
Stayed 2 nights in Apr 2023

6/10 Okay

Andrew

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I stayed here for one night while seeing my sister and her family. This is my second time staying here. The GOOD: The lobby and breakfast room were very nice. The front counter person was super friendly, professional and helpful. I called ahead to see if a room was available for me to check in early, and it was! They were very nice on the phone. Upon check in, they put a $10 hold on your credit card in case I made any purchases during my stay like incidentals, snacks, etc. They have TONS of snacks beside the front desk if you’re hungry late at night. The towels seemed really clean. The bed was made beautifully. The BAD: Unfortunately, only one of my room keys worked (I just used the working one). My room was on the third floor (Rm. 303) I had to call down to get a chair for the desk/dining table (they came right up with it). The bathroom wasn’t very clean. It looked as though housekeeping just hasn’t been doing a thorough job. There was very noticeable dust accumulation on the floor around the bathroom sink. Toothpaste spatter on the mirror. The shower stall had mildew and hair in it. While trying to rinse the hair off the wall with the shower stream, a plastic part of the shower head fell off. Low water pressure and a shower head clogged from hard water made my shower sad and disappointing.The mugs and cups are very tiny. Bring your own. I might stay here again if the price is right.
Stayed 1 night in Mar 2023

8/10 Good

Rhonda

Stayed 1 night in Mar 2023

2/10 Terrible

Tiffany

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
I booked to stay for 2 nights. The room that I paid for was apparently sold out. So they just put me in a different room. I was supposed to have a double Queen suite. I ended up with a King regular room. I just wanted to be reimbursed for the first night they had us in the King room. Because the second night they were able to put us in what I paid for. I’m not sure why this is/was a big problem. But I seem to get little to no help from the front desk. I’ve stayed here a few times before but not sure if I will return. Make sure you get what you paid for!!!
Stayed 2 nights in Mar 2023

4/10 Poor

Michelangelo

Stayed 2 nights in Mar 2023

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring Break getaway.
Great Location. Restaurants and shopping nearby. One problem is Signage, there is a large Bank Sign in front of the very small Hotel ground sign.
Stayed 3 nights in Mar 2023

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite rooms were large and the staff was very accommodating, including the shuttle that picked and dropped us off at multiple locations.
Stayed 1 night in Mar 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is Amazing Gps Got Us Lost & The Lady Who Checked Us In Was So Nice & Helped Us Get To The Hotel & When We Got There She Was Was So Welcoming & Nice The Hotel Was Clean & Nice The Beds Were So Comfortable 😀 Breakfast Area Was Clean & Lady Was Friendly & Helpful I Would Definitely Recommend Staying Here 👌 & We Definitely Be Booking Again If My Daughter Chooses Uhv As Her College 😊 & The Lady At Check In Was Very Knowledgeable About Places Around The Hote Over-all Its An Great Hotel To Stay
Stayed 1 night in Mar 2023

10/10 Excellent

Adelita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Mar 2023

10/10 Excellent

Cedric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Dustin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall amazing property!!
Overall a very nice property. The outside is well maintained and this includes the outdoor pool area and grills. Check in was easy and customer service is very good. My stay was for 4 full days. The condition of the room was very good for a hotel a little over 5 years old. Very clean. My only concern is that a lot of construction workers and oilfield workers stay at this hotel and they are tough on the rooms and it is evident. This is not the fault of the hotel. Nicks on walls and furniture. My only concerns were the heating at first was not working but they sent someone u; within 5 minutes and the issue was immediately corrected to my pleasure. The cardio machines do not work in the gym ( Maybe this has been corrected since my stay ). The mirror in the restroom that slides open was broke at the bottom. Again, this is not the hotels fault but the types of people who stay in these rooms I guess they are very hard on the rooms. The glass was not broke but the sliding mechanism was. To finish amazing customer service, great evening socials with free food, beer, and wine. This is only Monday - Wed. Very clean all over the property. I would recommend this if you need a full kitchen and amenities that offers and I would 200% stay again.
Stayed 4 nights in Jan 2023

2/10 Terrible

Matthew

Stayed 2 nights in Jan 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Value. I could live here.
Stayed 1 night in Jan 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to get around the area and just a nice hotel at a reasonable price.
Stayed 2 nights in Jan 2023

10/10 Excellent

John Davis

Stayed 1 night in Jan 2023