The hotel staff were accommodating when we asked for a topper to make the bed less hard and additional pillows. The room was exceptionally warm. The room was clean and furnished modernly. The downtown core is not easily accessible by foot from the hotel. We wanted to walk, but it was quite difficult. Dinner in the restaurant was good, however the chef seemed to strike fear into the server who would run (even when in the midst of taking an order) whenever the bell rang. She seemed terrorized and this made the dinner a bit less enjoyable. Breakfasts were standard for the type of hotel.