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Reviews of Horizon Hotel

2.5 out of 5
Horizon Hotel
1620 US-40, Vernal, UT

Reviews

7.0

Good

Rating 10 - Excellent. 23 out of 101 reviews" "
Rating 8 - Good. 35 out of 101 reviews" "
Rating 6 - Okay. 18 out of 101 reviews" "
Rating 4 - Poor. 15 out of 101 reviews" "
Rating 2 - Terrible. 10 out of 101 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Quick stay friendly staff nice location and stay
Stayed 1 night in Apr 2024

8/10 Good

Jim, Lindon

Room was okay didn’t get the rain shower head? Pool and hot tub was closed not sure why.
Stayed 2 nights in Apr 2024

8/10 Good

Rachel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The dresser and night stand had stains in the drawers that looked gross. The swimming pool was out of order (which was very upsetting). Getting outdated and it shows.
Stayed 1 night in Apr 2024

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn’t even spend the night ended up leaving and going to another hotel. Tv was broken, bugs in the bed, sheets didn’t look as if they had even been changed, floor hadn’t been vacuumed, door to room broken and more.
Stayed 1 night in Jan 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk woman was very efficient.
Stayed 1 night in Sep 2023

6/10 Okay

Alycia

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bed was super hard. You could feel the springs from the mattress. The parking lot and outside area has a bunch of weeds and trash. There was also a bug under one of the pillows and splatters of black on the wall in the bathroom and the bedroom area.
Stayed 2 nights in Sep 2023

8/10 Good

Stephen

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
A disappointing stay for a not-that-picky traveler
First off, this hotel was pretty misleading - the name made me think it was a locally-owned, independent hotel. It's a Super 8. So when we pulled in and saw that we were already a bit annoyed. Check-in was smooth, until we got into our room. There were bugs (living and dead) all over the place, and there were crumbs and dirt all over the bed linens. My friend and I are generally not the type of people to care or say something, but we knew we couldn't sleep in that bed. We went back to the front desk and asked for new linens, but they didn't have any other staff, so they just switched us to a new room. Very happy they did, as that room did not have the cleanliness and bug issues that the first one did! We had originally planned to use the pool, but once we saw the first room we knew there was no way we'd be going in there. Breakfast was mediocre - a pretty basic continental breakfast. I was also disappointed by the lack of ice maker - they have a freezer in the lobby where you can use the ice dispenser, but it was out of ice most of the times we tried to use it. The positives: staff were polite, AC/room temp worked great, shower had good water pressure, and the beds were decently comfortable. I will not be staying there again, but it is probably a decent option for a solo traveler just staying one night.
Stayed 3 nights in Jul 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Cassie

Stayed 3 nights in Jun 2023

6/10 Okay

Cathe

Liked: Staff & service
Stayed 1 night in Jun 2023

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities
Cheap and needs an upgrade
Stayed 1 night in Jun 2023

6/10 Okay

Richard

Stayed 1 night in Jun 2023

4/10 Poor

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not again ever
We came to enjoy a couple of days in the area. My daughter was super excited about the pool. However, you couldn't even see the bottom for how dirty and murky. The room, was okay, but my bedspread and skirt had some white ooze on it. Will not stay here again. I am normally not one to say anything but I dont want anyone to have what we had.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
The pressure washer… I mean shower, kind of hurt and I found myself myself wishing they would use it on the black stuff on the ceiling. The beds were nice and comfy and the kids enjoyed themselves
Stayed 2 nights in Jun 2023

8/10 Good

Micheal

Travelled with group
Liked: Cleanliness, staff & service
On arrival the property seems run down, the check in was good, friendly staff. The hallway to the room smells like urine but entering the room we were pleasantly surprised, very nice, clean and has a comfortable bed.
Stayed 1 night in Jun 2023

4/10 Poor

Bronwen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very clean
Blood stains on the carpet and blood drops on the bathroom floor and walls. Not extremely bad but not really appropriate for a motel room either.
Stayed 2 nights in Jun 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Jazmin

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Bad bed
Everything was good besides the bed. The bed was so horrible. I havent slept in a bed that bad ever in my life!!
Stayed 1 night in Jun 2023

4/10 Poor

Remington

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
They close every couple hours and you can’t ever get help they close at 10 and don’t answer the phone number they give for after hours
Stayed 3 nights in May 2023

2/10 Terrible

Merri

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Byron

Disliked: Property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Jaimie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet. Only issue is the first night the battery in the smoke detector was dying and when I went to the front desk the gal handed me batteries so I could change it. It was 11:30pm but still.
Stayed 2 nights in May 2023

8/10 Good

Siaosi

Travelled with family
Liked: Staff & service, amenities
I liked the location, the pricing, the staff, breakfast, and the pool. The hotel is really old, everything is stained and old, including the furniture, carpet, and the walls. It's not a 5* hotel, but it does work. If you go in understanding that, then it's a great stay. The staff are great. The pool was fun.
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Amy J

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not very clean at all. Property outdated and in need of a lot of TLC.
Stayed 1 night in Oct 2022

4/10 Poor

Mary

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Front desk staff great. Room had coffee pot but no coffee. Empty wrappers under the bed. Supposed to have breakfast, nothing available
Stayed 1 night in Sep 2022
Response from Horizon Hotel on 20 Sept 2022
Thank you for staying with us Mary! I'm so sorry there was no coffee in your room. We have waffles, bread, peanut butter, jelly, nutella, fruit & grain bars, honey buns, muffins, coffee cakes, cereal, coffee, yogart and juice. It is avalible from 6am to 10am in the lobby. I'm sorry you didn't see it. Next time please ask us if you need anything we are more than happy to answer questions and get you what you need. Have a great day! Thank you again for staying with us!

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good free breakfast, spacious room, would absolutely stay there again.
Stayed 2 nights in Sep 2022
Response from Horizon Hotel on 20 Sept 2022
Thank you so much for staying with us Todd! We hope to see you again soon!

8/10 Good

Alene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Front desk was super helpful and friendly
Stayed 1 night in Sep 2022
Response from Horizon Hotel on 20 Sept 2022
Thank you for staying with us Alene! We hope to see you again soon!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large. Breakfast was good. They are working to improve the property.
Stayed 1 night in Sep 2022
Response from Horizon Hotel on 20 Sept 2022
Thank you for staying with us Paula! We hope you come again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Horizon Hotel on 20 Sept 2022
Thank you for your review John! Thank you for staying with us! We hope to see you again soon!

6/10 Okay

michelle

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
So disappointed
First of all, it is called Horizon but it is branded super 8. So when you arrive at night and it is completely dark there's nothing lit up that says horizon. We went past it twice before we figured out that it was one in the same . When I booked the room it was because of the few amenities that it offered. One of which was a deep soaking tub another would be the rainfall shower head. And the premium cable channels, were ALL non-existent, in fact they didn't even have cable. We had Digital television nothing more. I was looking forward to relaxing after a full day and watch my shows but... The bed was so hard that my back was hurting the entire time we were there and I just could not sleep on the bed any longer so I ended up in the desk chair. Then there was no deep soaking tub nor any rainfall shower head. It advertises a full breakfast which is anything but. They have waffles for you to make and pastries. Not much else. Also coffee pot in the room but there was no coffee.
This is the Deep soaking tub
Anyone want to relaxing rainfall shower head
Stayed 2 nights in Sep 2022

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, room comfort
Friendly but there were a few issues
The staff were friendly and hospitable. But there were a few electrical issues. No motor for the hot tub bubbles and the waffle iron was not able to operate correctly.
Stayed 2 nights in Aug 2022
Response from Horizon Hotel on 20 Sept 2022
Thank you for staying with us Cecilia! I'm sorry the waffle iron wasn't working for you. We got it taken care of and we hope to have you come again soon!

8/10 Good

Samantha

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Likes: Fairy professional front desk staff. Limited staff was expected. Main floor access.Fairly nice sized room. Basic amenities were available. Dislikes: Ice machine out-of- order. Signs of dust and non vacuuming throughout hotel. We chose to spot clean our room. Opted not to use the dirty shower. Beds were stiff and needed new bedding. IF you prefer firm pillows, we recommend bringing your own.
Stayed 1 night in Aug 2022
Response from Horizon Hotel on 20 Sept 2022
Thank you for staying with us Samantha. We got the ice machine fixed and we hope you stay with us again soon!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Clean but cant say much else positive
Staff did not know basic info like cost of laundry, how to run thw hot tub or where to eat in the area. The breakfast bar looked like someone had gone to the local Costco and opened up value packs. Upon arriving home I discovered they had charged my card for the full price of the booking in addition to paying through hotels.com. When i called to get the issue corrected, they stated they would get to it in a few days and seemed shocked that I wanted them to call me when they had reversed the charges.
Stayed 2 nights in Jul 2022

4/10 Poor

Aaron

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
when we showed up at 8:30 PM the room was not ready and we had to wait an extra hour for them to clean the room - and the whole hotel smelled like cigarette smoke not the best customer service
Stayed 1 night in Jul 2022

4/10 Poor

Javier, Spanish Fork

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unlikely that we would stay here ever again, it used to be a Super 8 and the sign outside shows that.
Stayed 3 nights in Jul 2022

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There was only one person working. She was great but one person is not enough to run a hotel. We had to wait and then eventually make two separate phone calls to get someone to the desk so we could check in, then wait some more after check in because even though we arrived hours past check in time, our room was not yet cleaned from the previous guest. There were not enough bedding or towels in our room for the number of people staying and we had a difficult time finding the one lady to get more towels and bedding. The hot tub was full but not working. (no sign posted that it was out of order) There were no towels in the pool area either. If you don't mind waiting a long time for things, then this place was fine. The beds were comfortable and we were able to control the temperature in the room. Also there weren't a lot of people at the pool so we did enjoy some time there just our family. It was ok. I would stay there again but only if there were no other options in the area. I liked the lady and everything but clearly they need more help.
Stayed 1 night in Jul 2022
Response from Horizon Hotel on 19 Jul 2022
Hi Jennifer! Thank you for your stay! We appreciate your patience as we are currently short staffed. We hope to see you again soon!

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Good value. Family friendly. Pool noodles and toys for kids. Check in ice cream is a nice treat.
Stayed 2 nights in Jun 2022

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't care for the garbage that was building up by the rear entrance. It accumulated the 4 days I was there.
Stayed 4 nights in Jun 2022

4/10 Poor

Christina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

James

Travelled with family
Liked: Amenities
liked the location, not enough channels on tv.
Stayed 1 night in Apr 2022

10/10 Excellent

Kuuipo, West Valley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’d definitely stay here again!
Stayed 1 night in Jan 2022

6/10 Okay

Chelsie, DIAMONDVILLE

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The staff was extremely friendly! The room was average, but clean. Breakfast was good and overall the hotel was good. The pool area was dirty and smelled like mold. The hot tub was barely warmer than the pool. The staff left the pool open late for us which was super great. The kids still had a good time swimming.
Stayed 1 night in Oct 2021

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very nice staff, very dated hotel
This used to be a Super 8. Room was clean. Staff were very friendly. Complimentary breakfast was good with normal choices like oatmeal, cereal, fruit, juice and milk. The rooms are just very dated. Carpet needs to be replaced throughout. The door to our room had previously been kicked in and has been fixed by screwing the wood back together instead of replacing the door. But it was fine for the one night we needed, and friendly staff make a big difference to me. They even offered free ice cream upon check in. That was cool.
Stayed 1 night in Sep 2021

10/10 Excellent

DeeAnn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy access.
Stayed 1 night in Sep 2021

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vac.
This site was so helpful in helping us locate a room for the night . Horizon Hotel was very clean. Staff was very helpful. Pool was cool and hot tub was hot and clean. Quite . P.S. we decided to book another night.
Stayed 1 night in Aug 2021
Response from Manager on 2 Sept 2021
Thank you! We are so glad you stayed with us and hope you will be back soon!

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It worked
Work for what we needed. Quick night stay
Stayed 1 night in Aug 2021
Response from Manager on 2 Sept 2021
Great! Come again!