Suite, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, pillow-top beds, desk, blackout curtains
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Reviews of Comfort Inn & Suites Vernal - National Monument Area

2.5 out of 5
Comfort Inn & Suites Vernal - National Monument Area
2396 W Hwy 40, Vernal, UT

Reviews

8.4

Very good

Rating 10 - Excellent. 418 out of 841 reviews" "
Rating 8 - Good. 248 out of 841 reviews" "
Rating 6 - Okay. 95 out of 841 reviews" "
Rating 4 - Poor. 49 out of 841 reviews" "
Rating 2 - Terrible. 31 out of 841 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

frank, south jordan

Travelled with family and small children
Liked: Amenities
Very easy access! Didn't do Breakfast,We swam and seemed like way too much chlorine, however it was crowded. No towels at pool was a bummer.Room and bed comfortable. Don't mess up like I did and put in wrong date on first try and they wouldn't refund me when I changed it a month ago. Expedia did take care of this! One more thing they gave us a handicap room and I didn't request it so the shower kinda sucked.
Stayed 2 nights in May 2024
Response from manager on 27 May 2024
Hi Frank,We apologize for inconvenience kindly note your reservation made room type Accessible PFA. we assigned room according kindly check with expedia what type of reservation you made.Frank Lamoreaux Expedia.com United States Of AmericaQuick tasksPrint this reservationRequest refundRequest to cancel Request relocation May 24, 2024—May 26, 2024 (2 nights)Room TypeRoom, 1 King Bed, Accessible, Non Smoking

4/10 Poor

KRISTIE RAE

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment is just a place to rest your head. The hospitality was horrible. Rooms were par. Pull out coach wasn’t mad. Was harassed when we asked for sheets, blankets and pillows to make it. When asked for towels for the pool they said no. What is the purpose of a pool if you can get a towel. The lobby was soaking wet due to this. Lobby being tile causes a slip hazard. No warning of wet floor unless you have common sense. The walls of the establishment were disgusting. Breakfast was lacking. Along with no coffee. We won’t return unless there isn’t anything else.
Stayed 2 nights in May 2024
Response from MANAGER on 26 May 2024
Hi KRISTIE RAE,We apologize for inconvenience firstly room type is for 3 people but you guys stayed 5 people instead need to appreciate to front desk they didn't charge you other persons staying in rooms and secondly what ever request you have done bedding for coach sheets everything we gave you we have camera proof pool towels as well provided in time about breakfast we are sold outmost of the guests came to breakfast at once so breakfast employee is cooking so that's the reason bit delay.thanks.

4/10 Poor

Kimberly

Stayed 3 nights in May 2024

6/10 Okay

Shandra

Stayed 2 nights in May 2024

8/10 Good

Carissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms where quiet but one bed didn't have a comforter on it
Stayed 1 night in Apr 2024
Response from GM on 24 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Vernal - National Monument Area.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Pascual

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from GM on 24 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Vernal - National Monument Area.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Kermit, Hesston

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beds were comfortable and everything so clean.
Stayed 1 night in Apr 2024
Response from GM on 24 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Vernal - National Monument Area.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Adrian

Stayed 1 night in Mar 2024

10/10 Excellent

Yocheved

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good breakfast. I didn’t like that some of the staff just sat at the front desk scrolling through their phones and wouldn’t acknowledge customers when they came up.
Stayed 2 nights in Mar 2024
Response from GM on 24 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Vernal - National Monument Area.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Christopher

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What you can tell was once a nice place is being let go. The room was not clean and some shoty repairs had been made in the bathroom. I booked on Expedia and the manager refused to print or email me a receipt. And he was rather rude about it. The breakfast was limited and the sausage and eggs were much worse than the typical hotel breakfast’s eggs/sausage. I stay in the area for work and I won’t be back.
Stayed 1 night in Mar 2024

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service
Nice, big, quiet room. Breakfast was nice and dining room is big. Shower curtain is in tatters and needs to be replaced.
Stayed 1 night in Mar 2024

4/10 Poor

Jason

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok, not great.
Little outdated. Room was spacious but not very clean. Pillows were horrible. There was a smell I couldn’t pinpoint, but it smelled “musty”.
Stayed 1 night in Feb 2024

6/10 Okay

Jason

Business traveller
Stayed 2 nights in Feb 2024

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Tetona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, amenities
It needs a update on this property. A refresh if you will.
Stayed 1 night in Feb 2024

8/10 Good

Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and breakfast are fantastic.
Stayed 1 night in Feb 2024

8/10 Good

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay here when I come to Vernal to spend time with family. The staff is always so nice. I usually never have a complaint, but this time. We parked in a snow fillied parking lot. Driving through town every parking lot was plowed but this hotels. PLEASE PLOW THE PARKING LOT.
Stayed 1 night in Jan 2024

4/10 Poor

Darlene

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Disappointed
The toilet would not flush when we arrived. The toilet seat was broken. The bedroom tv remote was missing. Carports need cleaned, they advertised daily maid service that did not happen after we came back from outing we were told it had to be requested earlier so asked waited and got towels
Stayed 2 nights in Jan 2024

6/10 Okay

Herbert

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was all great except the water was cool while showering.
Stayed 2 nights in Jan 2024

2/10 Terrible

Jacquelyn

Disliked: Cleanliness
When I got to my door it was open, I had to do a safety sweep before I went in. As a single female. The bathroom wasn’t the cleanest. The shower was cold! Couldn’t get warm water.
Stayed 1 night in Jan 2024

2/10 Terrible

Sabrina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Mattress optional
Waited 15 minutes to check in. Two front desk clerks but they both had to help the person without reservation before checking me in. Room seemed clean and what we requested. It was when we pulled out sofa bed we discovered no mattress. It seemed like an easy fix and not a big demand. Wrong, front desk clerk was a huge jerk and at one point using curse words. They found a very flimsy twin mattress to use and couch cushions on the other side. Then had to request sheets and blanket for it. I quit after I got the 1st pillow because I was sick of his rude behavior. Reading reviews I’m sure they got rid of it for bedbugs, I found no evidence of it and room seemed clean. Gaslight behavior from manager and he was trying to act like it was stolen but that was not the case, no bedding to be had. No compensation so if you don’t mind paying to sleep 4 people but only half have mattresses, this is the place for you.
Stayed 1 night in Jan 2024

2/10 Terrible

danny

Travelled with family
Not good
Pull out bed was missing no sheets terrible stay
Stayed 1 night in Jan 2024

8/10 Good

terrisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay for a good price
Stayed 2 nights in Dec 2023

10/10 Excellent

Rick

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Not the absolute cheapest place to stay in Vernal, but certainly not the best. Feels run down for only being 10 years old. The non slip mat in the tub was torn and had black mold underneath
Stayed 2 nights in Dec 2023

8/10 Good

Jade

Liked: Cleanliness, staff & service, room comfort
A good stay
Older hotel but a clean, comfortable room. We'd stay here again.
Stayed 1 night in Dec 2023

4/10 Poor

Russell

Travelled with family, Travelled with pets
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Priscilla

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Hillary

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs. Don’t stay here. I literally smashed a well fed bed bug in my room at 4 am (after I sucked me dry and questioning the cleanliness of the room) and I brought its literal corpse to the front desk, and the employee tried to gaslight me into thinking ‘it is not being a bed bug.’ Prior to me being able to present the dead bed bug carapace I had collected from my room/being fed upon to the front desk staff, I had to call their staff member over the phone, and she was very annoyed she had to respond. Oh, it gets worse. She finally showed up at the desk after I said bed bugs, and she questioned my accusations (they should, fine) but she lied and said inspectors had been there that day (absolute lie, I followed up and asked), rooms had been checked and sprayed for bugs (lies, no one inspected that day and I saw bugs later) and she also claimed management was going on contact me. Another lie. Anyway, room 211 def had bed bugs, don’t stay here
Stayed 2 nights in Nov 2023

8/10 Good

Stephanie, Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was comfortable. We checked in after dark and checked out in early morning hours
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The check-in was easy. The room was a disaster... hair all over the bed, the jetted tub wasn't clean, there was a cup of tea that had been left in the microwave all crusted over, the bathroom hadn't been touched.. the manager on duty did comp my partner and I 2 free nights on our next visit to Vernal which was awesome of him. The overall stay wasn't terrible, but they definitely need to up their housekeeping standards to a higher degree to keep from having to give away
Stayed 4 nights in Nov 2023

6/10 Okay

Kayla

Travelled with family
Liked: Cleanliness
We had a phone call when we were in bed and the East Indian accused us of a “noise complaint”. The walls are so thin you could hear others speaking in the hallway and walking by. I did not appreciate being accused of being noisy. Plus you get charged $100 for incidentals when checking in. Make sure to check your cards after check out.
Stayed 2 nights in Nov 2023

6/10 Okay

David

Stayed 4 nights in Nov 2023

2/10 Terrible

Gabriel

Travelled with family and small children
Disliked: Amenities
Called to make sure the pool was open . When I arrived the pool was closed . Then all of a sudden it was open again after I had already left for the day. The lady at the front desk had lied about the pool being closed but had let other people swim.
Stayed 1 night in Nov 2023

6/10 Okay

Kelly

Travelled with family and small children
Liked: Property conditions & facilities
We always stay here when we come to town
Stayed 1 night in Nov 2023

4/10 Poor

Mike

Travelled with family
Stayed 6 nights in Nov 2023

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stood at the front desk waiting for someone to help me or to answer the phone so I could check in for at least ten minutes.Otherwise everything was good.
Stayed 2 nights in Nov 2023

10/10 Excellent

Carol

Stayed 1 night in Nov 2023

6/10 Okay

steven

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was friendly, there was no where for animals to go to bathroom, pull out bed had no bedding

8/10 Good

David

Liked: Cleanliness
Hard time getting into room because they didn't explain the key properly. Limited breakfast hours. I almost missed breakfast. Very limited breakfast choices.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

ROBERT D

Stayed 1 night in Oct 2023

10/10 Excellent

Gus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and service. Love freee breakfast
Stayed 1 night in Oct 2023

2/10 Terrible

Matt

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Booger on the wall in bathroom. Hair on pillow cases. Very limited breakfast, only one flavor of yogurt if any, two flavors of cereal. Very cheap paper plates and silverware. Drawer broken under microwave. Toilet paper holder falling off the wall.
Stayed 2 nights in Oct 2023

6/10 Okay

frank, south jordan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Parking is good and wide open. Convenient to get in and out of. Check in seemed like host was in a bad mood and mumbled instructions. There was also hair in shower that kinda of ruined my review.
Stayed 1 night in Sep 2023

2/10 Terrible

Jessica, Salem

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW. I have stayed at this hotel before with no issue but tonight was something else. I checked in as normal and paid the $25 pet fee. Then my son had an accident on the bed (as kids do) so I placed the blanket out in the hall. I went to the front desk and asked for extra blankets - the guy asked me if they were for my dogs and I said no, so he gave them to me. Then at 11PM the “general manager” knocks on our door and states he will charge us a $250 pet fee for the blanket in the hall and the top sheets I had placed on the carpet (the carpets were disgusting with stains as you can see pictured so I placed top sheets down for my kids to walk on). I was so heated (and pregnant) that we just decided to leave, it felt like we were being dictated how we could use blankets and threatened to be charged more money. I then told him on my way out that I would like a refund since we were leaving and he told my husband we are getting charged anyway. He then started filming me and my family telling us we would be charged for “damages”. I asked him in an accident on a sheet is considered damage and he wouldn’t answer me. He has now filed a complaint against me and told Expedia my dog did damage even tho we were literally there 2 hours. DONT STAY HERE. It is so gross and they are looking for ways to scam people out of their money.