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Reviews of Palazzetto Pisani

Palazzetto Pisani
San Marco 2814, Venice, VE

Reviews

8.2

Very good

Rating 10 - Excellent. 96 out of 198 reviews" "
Rating 8 - Good. 54 out of 198 reviews" "
Rating 6 - Okay. 23 out of 198 reviews" "
Rating 4 - Poor. 15 out of 198 reviews" "
Rating 2 - Terrible. 10 out of 198 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bernie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what a great place to stay in the middle of everything in Venice. Walkable to everywhere, great food nearby, all the places you want to go with easy access. The hotel is spectacularly beautiful as well and everyone helpful
Stayed 2 nights in May 2024

8/10 Good

Lena, Frisco

Travelled with partner
Liked: Cleanliness, staff & service
Please beware if you book a room at the top, I believe we had a superior room, heat rises and although it was rainy and dreary it was HOT UP THERE! Apparently during the month of May, they do not run the AC at all. When we were in the lobby it was COLD. However our room was uncomfortably warm and the only thing was to open windows and have a fan! I wish we were told this. We were not recognized as Expedia VIP members, no perks. Communication regarding getting there via water taxi was great, and although it’s very pricey- $70 it’s definitely worth it! We used a porter for $40 and it was such a long trek (this bares no relevance to the eating- just giving info). I wanted to stay on the canal but had no view, no possible upgrade, so a little disappointed. It’s very dated, but I definitely expected that. Water runs hit which was good to a fault lol A little further back but I do feel like I got a true Venetian experience here! And paid for it.
Stayed 1 night in May 2024

10/10 Excellent

Nuria

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a magic place
Stayed 2 nights in Apr 2024

10/10 Excellent

Henri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a unique charm in staying an old palace like this. I can see why some may prefer a more modern hotel (ex: stairs are pretty steep). We loved our time there and the staff was fantastic. We were in the suite Prestige and it's incredible. A few days to remember.
Stayed 4 nights in Mar 2024

10/10 Excellent

Amy

Travelled with family
If you want the real Venetian experience, stay here! Excellent staff, rooms, food, and location. You feel like you stepped back in history the minute you enter the plaza to walk the narrow streets and path to the hotel.
Stayed 1 night in Mar 2024

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
A day before checking in, I sent the hotel a message via the Expedia booking about the best way to get there with suitcases from the train station and never received a reply. Upon arriving at the station I found a FAQ on their website saying via water taxi or ferry to Accademia and it’s just over the bridge. It forgot to mention the bridge is entirely stairs and torture to move suitcases over which would’ve changed our choice. The man who greeted us was very rude and had a rant to us (when we didn’t ask) about the restaurant staff not being around the next day. Both he and the person who moves luggage were very very snobby, judgemental and rude all trip. The male receptionist also preferred to gossip than stay at reception and I saw people collect their own stored bags and I put my keys on the hook behind the desk myself when he was busy chatting upstairs instead of being at the desk. I found this highly unsafe when bag storage is in the open and keys are left at reception with no receptionist. The breakfast buffet had very little hot food, but a wide variety of dessert snacks and pastries. We were thankful it wasn’t included since the eggs were empty and not replaced in the whole 1 hour we sat there. The room suite was very nice and we appreciated it blocked the light well. There were renovations directly outside the window early every morning, but also afternoon music sounds from next door we enjoyed. It wasn’t a modern room by any means, but it was fine.
Stayed 4 nights in Feb 2024

6/10 Okay

Larry

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not impressed!
The hotel was difficult to find and upon arrival we were instructed to carry our own bags up 4 flights of stairs! The actual palace was impressive because of its age and furnishings but the customer service is lacking!
Stayed 1 night in Jan 2024

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and room was excellent
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with great customer service

8/10 Good

Leilani

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff that checked me in was very rude!
Stayed 1 night in Sep 2023

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms were not as described. Air conditioning was off the first two nights of our stay. Walls are paper thin, you can hear the people in the next room using the bathroom. Finally the mini fridge is in the bathroom on the floor next to the toilet, absolutely gross.
Stayed 3 nights in Sep 2023

10/10 Excellent

Erin

Stayed 1 night in Sep 2023

2/10 Terrible

Claudia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC not functioning on the second floor of the building, rooms are small and aged, clean overall but no outlets working, AC is not central is a split and was not working we sleep with 30 degree all night, night audit unable to offer us a fan or a fresh bottle of water and not even able to accommodate us in another room, only one room was left and he was waiting for others guest to arrive. In the morning they treated us like we would annoying them due to the AC complaint, they ruined our first day in Venice we couldn’t sleep or even open no one of the windows in the room, front desk very rude, I am fluently Italian speaker and I heard them talking about the AC situation like it was a disturb for us having us as a guest, we are paying guest, we ask at least for a fan or anything to make it trough the night and all our requests were ignored. We decided to switch hotels the next day and they were unable to offer a refund or neither a complimentary breakfast or only one apology for the inconvenience, they got annoying when we walked out and went to look for another accommodation. Do not stay here RUN away this place is not accommodating and the staff night audit staff is incompetent and extremely rude.
Stayed 3 nights in Aug 2023

2/10 Terrible

vicky

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Ants everywhere! Filthy rugs in the room. Broken stairs (and about 100 of them to get to the room!). Wi-Fi that barely worked. No A/C Staff was somewhat friendly but not all, and not helpful in rectifying terrible condition
Stayed 1 night in Aug 2023

2/10 Terrible

Dara

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Masha, East Falmouth

Travelled with partner
Liked: Staff & service, amenities
Our stay was great. The room was huge perfectly located in the heart of Venice. We could see gondolas bass by our windows. The only thing that was not great was the condition of the rooms is a bit run down. The shower was not in good shape, ceilings had leaks and just overall needs a facelift. The main lobby, sitting room and common areas of the Palazzo were great and well taken care of.

10/10 Excellent

Denice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and excellent staff.
Stayed 4 nights in Jul 2023

8/10 Good

Rosalba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Debbie

Travelled with family
Liked: Staff & service, property conditions & facilities
First of all, the staff was charming and helpful. However, we were quite disappointed with our room. We felt there was some false advertising. Our room (the Arabella) had a portable bathroom that was not any bigger than a camper. It was advertised to have a bidet and toilet with shower. Instead it was a hand held shower head. The room was also located past the cleaning closet. It smelled of cleaning fluid and dirty mop. The worst part was we left a day early after getting bed bug bites on our bodies and faces! Wi-Fi didn’t work in the room. The staff worked to remedy this with a booster with little success. Again, the staff was kind. It was a charming hotel- with good food and service, but I would stay away from the Arabella room.
Stayed 3 nights in Jun 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is old world charm and decadence. We stayed at the Grand Pisani Suite, and felt like we were transported back in the Gilded times. A simple research will show you that this was a property of one of the noble families in Venice, the Pisanis, and this home was preserved well and now serves as a hotel. Do not expect to see a modern hotel that we’re all used to, but understand that this hotel is trying to show you how it was to live in old Venice. My boyfriend and I loved every single second of our stay. The staff was phenomenal. Ricardo made sure we were comfortable and had everything we needed. We didn’t have to drag our suitcases on bridges, alleyways, as they have their own private dock, leading directly to the reception area. The building is situated right next to the music conservatory, but we were not awaken by any sounds coming from there, instead, we hear it on our way out the property. Piano playing and other instruments drift from the conservatory’s window, as you walk past the conservatory, right after you exit the building, giving the experience an other worldly feel. The property is a 10-15 min walk from piazza san marco and is an easy walk anywhere else. Outside the hotel, is a piazza with a whole lot of dining options and liveliness as well. Overall, our favorite hotel out of the 3 hotels we stayed in on our Italy trip. Would not consider any other hotel coming back to Venice, but Palazetto pisani!
Stayed 2 nights in Jun 2023

4/10 Poor

Kimberly

Travelled with partner
The hotel staff was generally friendly and accommodating, but there were a few issues during our stay that I wish to address. My partner and I were very disappointed with the ongoing construction from the hotel outside our suite window. We would have appreciated being informed about the extent and intensity of the construction noise prior to our arrival as it was excessively loud and disruptive, highly impacting our ability to relax and enjoy our stay. I hope in the future that the team notifies guests when such circumstances arise, as it greatly affects the overall experience. There was also a significant lack of clarity regarding the cost of breakfast. Upon checking in, the front desk mentioned the breakfast timings, but unfortunately, there was no clear indication whether it was included in our stay or if there was an additional charge. We consulted the information book in our room, which only provided prices for "late breakfast" and lunch (both priced at €20 pp). This lack of clarity led my partner and me to assume that the breakfast service was complimentary. Consequently, we were quite shocked and dismayed when we discovered that the actual charge for breakfast was €28 pp, making it an unexpectedly expensive meal particularly considering we only ate bread, cheese, and fruit. The concierge desk was dismissive to our concern over these costs due to the lack of transparency. We will be requesting a refund for these charges, but I'm doubtful of a positive response.
Stayed 2 nights in Jun 2023

10/10 Excellent

Clinton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic experience staying here. Great location and close to Accademia bridge and waterbus. The hotel is beautifully decorated and we felt very welcome. Definitely recommend
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
You get what you pay for but can wish for more
Our arrival in the evening, reception remains very gracious in welcoming us and taking us to the room while a bellboy brings our luggage after. The hotel allows you to experience the spatial appointments of a “doge’s” life or a duke as the building is adorned with the Pisani’s family’s furniture. I didn’t have time to wander as I was there for only a night. It would be nice to provide more light in the tunnel that leads to the palazzo so it would feel safer, and also easier to find. However, it was only for a few seconds upon entering the pathway until a warm welcome entrances you to a rich but discreet lobby. Staying in one of the non-canal facing suites, the winding corridors could use a cleaner and fresher smell. Corridors are carpeted and it felt stuffy. My Asian influence is uncomfortable with many mirrors in the room, one in front of our bed, and one facing a door but they were very kind to drape a white blanket on the one in front of my bed. They do not skip a beat in ensuring your peace of mind and comfort. The shower handle can be fixed better but the room’s wall and furniture surfaces seem be cleaned daily. Bath are by Culti. The dining area is a feast - you are able to breathe, see light and feel the breeze in front of the grand canal. Breakfast in another room was widely assorted from pastries to cold cuts, yogurt and dairies and Prosecco and fresh strawberries. At the very least good, but not really too fresh, especially the brioches.
Breakfast room
Approaching the entrance
Balcony in the dining room
Dining room
Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this boutique hotel! Location perfect overlooking the canal. It is off the beaten path and has so much charm. The staff were incredible and accommodations were perfect. They actually upgraded us to a 2 bedroom suite which was a nice surprise. We took a water taxi directly from their lobby to the train station…so convenient and such a unique experience! I would highly recommend. We will stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jun 2023

2/10 Terrible

Jesuraj

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great but it is hard to get to this property as it’s far from main entrance into Venice area. Additionally rooms DID NOT HAVE grand canal view and they wanted like extra 400 euros onto of the 300 we paid already. Not really ideal overall.
Stayed 1 night in Jun 2023

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, nice staff, great location. Highly recommended!!!
Stayed 2 nights in May 2023

6/10 Okay

Aiden

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Run down property. Got a gigantic room with the view on the 3rd floor and had to climb quite steep staircase. Although I was happy with very large room, the place is very old and tired, water pressure quite weak, windows keep opening in the night by the wind, got bunch of mosquito bites, given the size of the room, the number of outlets was quite low. Staff barely spoke english. When past 12am, we had to ring a bell to have somebody come out to open the door for us. Due to the location by the water, we had to walk on boards when water comes in as water swells over the street. Location was ok but not the best considering Venice is a pretty small area.
Stayed 2 nights in Jun 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous old palazzo style hotel on the bank of the Grand Canal. Yes it really is down that passageway, and through that arch, and down the end of the music conservatory! Beautiful throughout, the breakfast room is stunning and the breakfast itself very enjoyable although a little pricey. The balcony in the bar overlooking the grand canal is something else. We spent an amazing evening drinking cocktails, listening to Italian music, watching the sun go down over the Grand Canal, and saying cheers to any passing water taxis. Highly recommended!
Stayed 3 nights in May 2023

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Absolutely fantastic! From the hotel location to the view to the staff… superb! This historic property retains its charm while offering incredible views of the Grand Canal. Very centrally located in a walkable area. The property is gorgeous, but please understand it is not the Hilton - which is a great thing to Us. The furniture is very much period correct, so you will find a few things that show age because they are old and beautiful. Do not come expecting sleek, modern lines - but to appreciate the history of this place. Our room was up several stairs, so those with mobility issues should inquire before booking. Would absolutely seek this property out on a return visit!
Day view - unbeatable
Stayed 2 nights in May 2023

4/10 Poor

Hina

Stayed 3 nights in May 2023

10/10 Excellent

Taghrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, the room was beautiful
Stayed 4 nights in Apr 2023

10/10 Excellent

Buddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel in a convenient part of Venice.
Stayed 1 night in Apr 2023

8/10 Good

Ashish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
No elevator. Bathroom was smelly. Construction noise starting early in the morning. Staff was super nice
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good and spacious hotel but a bit old
Hotel was a little difficult to locate at the start as the entrance is hidden in an alley. The hotel is a bit old and probably need some refurnishment. The room we booked was the suite which was very spacious and had several rooms. However, the condition of the room is a bit old so probably need some renovation. The staff were great and very helpful. Appreciate all the assistance especially Ricardo. Thank you! Grazie!
Stayed 2 nights in Mar 2023

10/10 Excellent

CHRISTOPHER, Cordova

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Huge room. Water taxi took us right to the front door! Loved it.

10/10 Excellent

CHRISTOPHER, Cordova

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Beautiful room with amazing canal view! Awesome experience.Staff very helpful with great restaurant recommendations Love Venice!
Stayed 1 night in Mar 2023

10/10 Excellent

Julie

Stayed 3 nights in Feb 2023

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so spacious with a great view and the bathroom was amazing with towel rack warmers.

8/10 Good

Laszlo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
fun boutique hotel near the Domo. The staff was amiable and helpful. Remember this is a 500 year old building so it has its charm and issues. But you'll enjoy it.
Stayed 3 nights in Nov 2022

8/10 Good

TATIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in San Marco
This is a very authentic hotel, well kept that sets you in a Venetian vibe! We thoroughly enjoyed our stay. If I could recommend something, do take the water taxi to the hotel! It gets you straight in the lobby! Something unique and very enjoyable!
Stayed 2 nights in Aug 2022

8/10 Good

Diane

Liked: Cleanliness, staff & service
The property was interesting and many beautiful aspects. Mt room wasn’t as nice as the pictures and needs updates. Very sore sleeping on a mattress that you can feel the springs and hear them when you turn. Please fix the lock and light fixtures properly. I made the best of it.
Stayed 3 nights in Jul 2022

4/10 Poor

coskun, Milan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Actually the hotel is very very old ıt Will almost goıng down. It ısnot safe and there is a construction goıng on. Only good thıng is it is on the cana l anad cloae to san marco square
Stayed 2 nights in Jul 2022

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much like the pictures, enjoyed the stay
It has the delightful decadence of a grand palazzo including the large Murano glass chandelier in our room. Spacious and reasonably modern bathroom. Pretty much as in the pictures, although the rooms connect by winding corridors. A good breakfast selection. Very quiet location, just the odd boat on the canal outside the window. Near the Accademia bridge so easy to go places either side, lots of very good restaurants within 10min walk. Stayed 4 nights for my birthday, enjoyed the stay.
Stayed 4 nights in Jan 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2021

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Valerie

Liked: Cleanliness, staff & service
Hotel with character
A hard to find hotel, tucked away behind a small square and passage way. I loved the elegant, old-world style of the rooms. But the down side of this was carrying heavy luggage up the stairs to our room. The dining areas upstairs only have two small balconies overlooking the grand canal and we were disapointed to not sit on one for breakfast since you need to reserve them ahead. But all in all we had an enjoyable stay.
Stayed 1 night in Oct 2021