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Reviews of Hotel Villa Serena

3 out of 5
Hotel Villa Serena
Via Carlo Mezzacapo 2/b, Marghera, Mestre, VE

Reviews

7.2

Good

Rating 10 - Excellent. 57 out of 312 reviews" "
Rating 8 - Good. 140 out of 312 reviews" "
Rating 6 - Okay. 70 out of 312 reviews" "
Rating 4 - Poor. 29 out of 312 reviews" "
Rating 2 - Terrible. 16 out of 312 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Good connection with old town of Venice, good coffee, room was clean every day. Fresh towels
Stayed 3 nights in May 2019
Response from Elisa Reception on 28 May 2019
THANKS FOR THE FEEDBACK WE APPRECIATE BEST REGARDS

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but Nice
Very quiet and good location to get into Venice.
Stayed 1 night in Nov 2018
Response from Dimitri receptionist on 17 Nov 2018
Thank you for your wonderful review we hope to see you again as soon as possible for another holiday.

8/10 Good

Kari, Finland

Liked: Cleanliness, staff & service, room comfort
Friendly staff - Nice hotel with parking
We stayed few days. Hotel was clean and nice with very helpful and friendly staff. Hotel has safe gated parking in the yard which is not easy to find in this location. Room was relatively small and no facilities like water boiler, hair drier or so but was anyway clean and comfortable with decent wifi connection. The old town of Venice can be easily reached by bus in about 10min, bus stop is short walk away. If using bus, the surrounding especially in the night time is not the most comfortable one but ok anyway! Would recommend this hotel.
Stayed 2 nights in Aug 2018
Response from Emmo on 30 Aug 2018
Molte grazie, e arrivederci.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cozy and friendly hotel
Good hotel, 5 min walk to the bus stop to get to the city. Good staff.
Stayed 2 nights in May 2018
Response from Elisa Reception on 16 Jun 2018
Thanks for your feedback. Best regards, HVS STAFF.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Was not pleased at all with this hotel. I booked this hotel because it said there was air conditioning, when we get in our room which is extra small (could barely walk around the bed) it was extremely hot and it smelled of humidity. The man at the reception tells me there is a law in Italy saying they cannot turn on the air condition till June 1st. I tell him that that is not true because the other hotels we stayed at had some....To make a long story short I complained saying I want to be reimbursed because it is false advertising saying they have air conditioning when they do not. He did not want to reimburse me, so I complained to Hotels.com for a long time on the phone and they switched us at another hotel WITH air conditioning!!! Regardless I do not recommend this hotel, the room was small and old and stuffy, I stayed at Autoespresso which is right next door which is far better, clean, AMAZING breakfast. The reason I switched hotel was because we decided to stay an extra day in Venice but that hotel (Autoespresso) was booked for that night so we found Sirena 👎
Stayed 1 night in May 2018
Response from Elisa Reception on 16 Jun 2018
Dear Melissa, if she had stayed with us you could realize that the Economy Double Room - Not Refundable Price that you booked was exactly what you needed. You would have noticed that it is not as small as it looks because it is equipped with every comfort. You would realize that the hotel has an excellent location. You would have used our services that differentiate us from other hotels, such as free parking and 24-hour reception. You would have a lot of info by our prepared staff about Venice. We could made for you an excellent breakfast with an excellent cappuccino made by our staff in and enjoy many croissants, juices, fresh fruit, sweet-salty things and much more. But you run away in another hotel so you can’t talk about our services. For the other client that are reading my feedback of this “feedback” there is the air conditioning. Don’t be afraid.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Great hotel, just don't expect luxury
This hotel is not as bad as the reviews, The rooms are outdated, but its cool, don't come here if you want modern as the whole place is set in the 60s except the front desks Apple computer. The hotel has an ok breakfast but the rooms were clean and comfy and the wifi worked well. The surrounding neighbourhood is sketchy and at night time is a little bit scary but for the price of the hotel and its proximity to the train station it becomes bearable. As a cheap hotel to see venice id say its worth it, just don't expect luxury.
Stayed 3 nights in Oct 2017
Thanks for your feedback. Just to let them know that we are doing some useful change for give you a better service. We work hard for it. Best regards, HVS Staff_

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Near a bus stop and Venice!
Great place to stay! Very near the Mestre train/bus station and the island of Venice. Comfortable beds and nice showers. WiFi was fast and reliable. Also, since we booked from Expedia, breakfast was included. The staff was very nice and helpful and I loved the accents lol. It was a pleasant stay and I would stay here again.
Stayed 1 night in Oct 2017
Response from Elisa Reception on 9 Nov 2017
And it will be a pleasure see you again. Thanks for your feedback, HVS Staff_

6/10 Okay

pansy, bay roberts,nl,canada

Disliked: Property conditions & facilities
great location.....but need my rings back!
we stayed there only one night and next day cruise very close to portI left my two rings on the table and would like to have them back but can't get to talk to anyone to arrange that!
Stayed 1 night in Oct 2017
Response from Elisa Reception on 9 Nov 2017
We do not keep objects that are not ours. If we found something forghet, we put into a LOST AND FOUND BOX. Remember that a hotel has a thousand of person. Thanks for your feedback, best regards, HVS Staff_

4/10 Poor

Dave, Brisbane, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't judge a book by its cover
On the surface this place looks great!, great value for money and easy transport options to the venice city, however from the cigarette butts found under the bed to strange stains under the sheets it far from a restful stay. On the second night upon sitting on the edge of the bed it collapsed due to missing parts to the bed frame, we went and told reception whom just shrugged the shoulders and told me to fix it myself what do i expect him to do about it. so we moved the mattress to the floor and slept on the floor! The air-conditioning only pumped out hellish heat not what you want when made to move your own broken bed! not to mention the employees just sit in front of the hotel smoking and drinking loudly all night below the guests rooms so its all you hear while trying to sleep at 2am! But all this is nothing compared to the fact the bathroom roof was covered in deadly BLACK MOLD! being an asthmatic i was very concerned staying here and don't recommend anyone stay here until it gets a complete strip down and remodel or at least a clean!
Stayed 2 nights in Oct 2017
Response from Elisa Reception on 9 Nov 2017
We want to communicate to all the customers who have already stayed and to the future that Hotel Villa Serena is making small but useful changes to guarantee you a better service. Thanking you for the comment and welcoming you we invite you to be our customers again to see the changes made.

8/10 Good

Andi & Judy, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice.
This hotel was an excellent choice for us considering we had a car and only one day to visit Venice. Breakfast and service was very good. The public bus to Venice was convenient and suited us well. Would stay again due to value and overall package.
Stayed 1 night in Oct 2017
Response from Elisa Reception on 9 Nov 2017
Thanks for you feedback.

8/10 Good

Jan, Warsaw, Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the center but far from crowds
The hotel is located a short walk from the Venice Mestre train station. It is very well connected with Venice via public transport. The staff of the hotel is very nice and helpful.
Stayed 3 nights in Sep 2017
Response from Elisa Reception on 9 Nov 2017
Thanks for your feedback.

10/10 Excellent

stelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
Thanks for your feedback. Best regards, HVS Staff_

8/10 Good

AndyC, Chepstow

Liked: Cleanliness, staff & service, room comfort
Good for a budget hotel.
In an easy to get to location close to the mainland station and there are buses every 10 minutes into Venice. Beer is good too. Would go back.
Stayed 2 nights in Sep 2017
Response from Elisa Reception on 9 Nov 2017
Thanks for your feedback. Best regards, HVS Staff_

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room capacities are not clearly/accurately defined. A room for 4 is not a room for 2 with two cots. All rooms are listed as smoking but hotel insists they are not. Be very careful when booking that the rooms actually meet your requirements.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Budget Hotel
Friendly and accommodating staff. Hotel is a bit outdated, but in good condition. Walking distance to Firenze SM railway station. Easy access for transportation to Venice.
Stayed 2 nights in Aug 2017
Response from Eva, receptionist on 9 Sept 2017
Thank you very much for your opinion! It's very important for us.

10/10 Excellent

anita, toronto canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy hotel
Very comfy. Staff excellent. Had a very good time atvtge hotel.
Stayed 2 nights in Aug 2017
Response from Eva, receptionist on 9 Sept 2017
Thank you very much for your opinion! It's very important for us!

8/10 Good

Verified traveller

Liked: Staff & service
Nice and well located
The room was clean and the staff were very nice and welcoming. We really appreciated that the bus stop to go to the main islands was very close to the hotel. The hotel was also within walking distance of the train station! I would definitely stay there again.
Stayed 3 nights in Jul 2017
Response from Eva, receptionist on 1 Aug 2017
Thank you very much!!! We are waiting for you for the next trip in Venice.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Decent hotel, outdated rooms, close to Venice by bus or train. Nice staf and pretty good breakfast.
Stayed 1 night in Jul 2017
Response from Eva, receptionist on 1 Aug 2017
Thank you very much!!! Your opinion is very important for us

8/10 Good

Konstantin

Liked: Cleanliness, staff & service
Small room, good location. Very basic.
Location is very good to get to the bus to Venice and very short ride to Venice. Gated free parking. Very basic breakfast. Small rooms, weak AC. Bank bed is not safe for person on the top. Shower door was broken and just didn't exist. (A lot of mosquito, too :) ).
Stayed 2 nights in Jul 2017
Thank you! We are always working to improve our service. Best regard

6/10 Okay

praveen

venice ...
the hotel was OK..the ppl at reception were very helpful...the rooms required a total make over...
Stayed 1 night in May 2017
Thank you for your opinion! We are working to improve the location. Best regard

6/10 Okay

Verified traveller

Liked: Cleanliness
Not bad but could've been a little better
Air conditioner was broken for most of our visit. Friendly staff.
Thank you for your opinion. We have already solved all air conditions problems Best regard

8/10 Good

old historians

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent budget hotel
Good quiet budget hotel with attractive rooms a short walk from train and bus to Venice. Near Lidl supermarket. Bring your own kettle, TV and fridge were in our superior double room. Shared terrace.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People were nice, and helpful, building is older than expected but reasonable for the money

8/10 Good

Sheri, Calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick bus ride to Venice.
Driving to the Hotel isn't pleasant as you pass through the port area and some rather seedy streets. Don't let that discourage you. The Hotel is in a very nice little neighbourhood once you pass the tough stuff. We walked around quite a bit at night and there were no worries.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located
Conveniently located close to train station, as well as bus and tram stops,making it an ideal base when visiting Venice. Breakfast was great and staff efficient and very helpful.

8/10 Good

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
convenient
service was very good, reception very friendly. The unexpected free breakfast was great. room was clean enough, but very cramped, especially in the shower area. free parking was good. we had a car, so cant comment on accessability by public transport.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

SAURABH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor , Shoddy place
Not so good ; no lunch / dinner facility. Breakfast only breads. Staff very rude; no room cleaning; no places to eat nearby. Not value for money. Booked rooms in Rome and Milan at same rates and were 4 star.
Response from General Manager on 9 Oct 2016
Are you sure about this feedback? - No lunch no dinner, just because we serve just breakfast. - We do the cleaning room in a fix time, if you respect this time you will get the room clean. - There are a thousand of place to eat nearby. You have just to ask at the staff. -

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
what a fantastic find
we were really concerned when we arrived, but the hotel is lovely,with friendly, helpful staff and secure parking. 2 minutes walk to the bus stop and 10 minutes into Venice. A €20 pass gets all day travel on the buses and water buses. comfortable room and a nice breakfast. great value.
Response from General Manager on 9 Oct 2016
Thanks for your feedback. Elisa.

2/10 Terrible

adeel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel i ever stayed in
Absolutely disgusted by the hotel and the staff. Dirty, filthy and old fashioned rooms. Rude and unhelpful staff. If you tell them about the issues with the room. They will simply say "i know my hotel and staff it is not possible". Not value for money at all and i booked a superior room. I wonder what standard rooms would be like.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Night staff did not speak English at all and gave wrong information about room prices.

6/10 Okay

Verified traveller

Liked: Staff & service
good place to stop for the night or two
The room wasn't great but we were there mainly just to spend the night and visit Venice. The staff speaks English and were very very nice and helpful. WiFi is only in reception area.

6/10 Okay

Brain

Liked: Cleanliness, room comfort
Convenient and complimentary continental breakfast. Friendly and helpful staff.

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serena
We chose this hotel because it's near the Venice cruise port. It's not a bad place but it's only available for basic hotel needs. Our kids enjoyed the parrots and Martha the cat though. Nice staff.

8/10 Good

Brendan, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
A great little hotel and very friendly helpful staff! Close to bus stops into Venice and plenty of restaurants near by.

8/10 Good

KA KEUNG, HONG KONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good to stay.
close with metro. walk 5 minutes hotel is good. include breakfast. price is good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Okay place, upgrade needed
The hotel is in a fairly nice location close to mestre station and the bus to Venice. The beds were comfortable but the bed covers are frayed and needs updating. The washroom was clean and looked big but the shower stall was very tiny, without room to turn. We were vacationing and didn't use the room much except to sleep, which was okay. One really big problem we had was wifi is only available in the lobby area. It was very inconvenient to use. Oh, the room came with free breakfast and had really great cornetto!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tushar, London

Pretty nice hotel to stay
Hotel is near to main station and local transport.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
not bad
for the price, the hotel was good. i felt like i was in an grandma's home. nothing next to it, yet with a car you 11 mints from venice . if you bedjet is not big go for it.

8/10 Good

Adam, Liverpool UK

Liked: Cleanliness, staff & service
Great budget hotel pity about the area
great fresh breakfast and friendly staff

8/10 Good

Holly, M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
A short walk from the train station and bus stop which gets you into central Venice in ten minutes for €1.50 nice breakfast and standard clean rooms

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Lucia, Canada

Liked: Cleanliness, staff & service
Disliked: Room comfort
Family Vacation to Toscanini
The hotel is a walking distan to the train station to Venezia and the rest of Italy destinations. Service at the hotel fantastic, and fantastic breakfast to star the day No a/c in a 36 degre weather

8/10 Good

Emily, Durham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Venice, lovely star
Really helpful and friendly staff. Very nice rooms and breakfast. Only a short trip to Venice and to the airport (the staff are more than happy to help you find your way!). Really enjoyed staying there and have no complaints at all. Very clean and comfortable. Very reasonably priced!

10/10 Excellent

Duncan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The hotel was delightful, convenient to the railway station and a short bus ride to Venice.

8/10 Good

Christopher, De Kalb, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Villa Serena, Marghera
It was generally okay, although one has to be prepared for a fifteen-minute walk to the train station in order to get to Venice. Hotel was generally charming and staff was mostly quite helpful. The biggest problem for me (in late June) was the mosquitoes--I had to keep the window closed despite sweltering heat but they still got in, probably through the bathroom ventilator, and cost me many hours of sleep. In other seasons they are doubtless not a problem.