Sauna, hot tub, steam room, body treatments, deep-tissue massages
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Reviews of Elite Hotel & Spa

4 out of 5
Elite Hotel & Spa
Via Forte Marghera 119, Mestre, VE

Reviews

8.2

Very good

Rating 10 - Excellent. 390 out of 993 reviews" "
Rating 8 - Good. 405 out of 993 reviews" "
Rating 6 - Okay. 127 out of 993 reviews" "
Rating 4 - Poor. 39 out of 993 reviews" "
Rating 2 - Terrible. 32 out of 993 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and a convenient walk to everything.
Stayed 6 nights in Apr 2024

10/10 Excellent

V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Nathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
€15 per person to make use of the pool and spa facilities.
Stayed 3 nights in Apr 2024

8/10 Good

Randolph camp

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the public transportation was very close and it was easy to get into Venice and to the airport cuz bus services were there within a block. What I didn't like is you have to pay to go to the pool or the hot tub which they call a spa and it's quite pricey even if you're a guest I think it's $18 per person for 4 hours
Stayed 3 nights in Mar 2024

6/10 Okay

Charlotte

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Some members of staff were rude and unhelpful, whereas others went above and beyond to help us, we had two rooms and one room had a broken fridge and safe. The other rooms was working until our second day and the safe broke the battery ran out with all our valuable stuck inside we told the desk in the morning and they said they will sort it whilst we went out for the day we arrived back after dinner to find another safe just dumped next to the wardrobe the guy behind the desk said it wasn’t his problem two members of staff then helped but left as their shift was finishing after five mins, other safe wasn’t even programmed and was useless. Shower wasn’t fully clean and mould on ceiling, hairs on bathroom floor also. Struggled to find anywhere for food unless your willing to walk a mile or two elsewhere your limited to two or three restaurants. Be careful on where though as some were very hostile and had waiters and older gents making young girls feel very uncomfortable. I would highly recommend Da pinos which is a short walk to mestre town centre we ate there three or four times as we felt safe and food was amazing Transport into Venice is very simple however and was a fairly easy process. Overall I probably wouldn’t stay here again mostly due to rudeness from staff, as I say not all were rude some where amazing. But it was mostly a battle to get anything sorted
Stayed 5 nights in Mar 2024

6/10 Okay

Luc

Travelled with family
Liked: Cleanliness, property conditions & facilities
The services provided, particularly the spa access needs more clarity.I feel like even though spa access was purchased initially,there is always a possibility that you pay again for its access.I'm not talking about the specific spa services .Prudence is required at all time. Besides,it'd have been great to get the access directly assigned to the room access card to avoid continually going to the reception.Small things like that may alter negatively your stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Wan Ching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff is friendly and helpful, but the room inside seems a bit old ...
Stayed 5 nights in Dec 2023

8/10 Good

Yuen Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the spa need to pay separately and still have to pay for the towel

8/10 Good

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities
The self-catering facilities in the apartment were very limited, and the nearest supermarket was quite a wall away. The room itself was fine, and the staff were very good. It would have been good to actually be able to use the spa facilities (the reason we booked that hotel) without having to pay a surcharge. The additional costs of using the spa need to be clearer on Expedia when booking. The location near the tram made it easy to get into Venice.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Nov 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super!
Stayed 3 nights in Nov 2023

10/10 Excellent

Mia, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great solo traveler room, quiet, friendly and helpful staff, convenient location with secure parking and easy tram access to Venice. The breakfast was also amazing.
Stayed 2 nights in Nov 2023

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, room comfort
Impracticable and disappointing
Not a great experience. Firstly we were refused a second door card as it was “hotel policy” to only issue one. But, this card is needed for electricity to work in the room meaning one person couldn’t leave and re-enter. Managed to get a second card the following day after a complaint. Also the room is completely impractical & noisy. There was no privacy for the bathroom. I guess having clear glass walls for the shower would seem romantic. But, also having no privacy for the toilet, hiding from watching your partner wipe their own ass kinda kills the romance. At night the room is noisy with uncomfortable pillows. There was a water gushing sound every 2 mins for about 2 seconds to fill up a tank. This was annoying enough for you to not get to sleep. Also the walls were not solid so there was noise from adjacent rooms. Quite frankly we had the worst 3 nights sleeps ever. Oh, and we had an issue in the night where we couldn’t turn off the desk spotlights. We got a man come to try and resolve but he couldn’t figure it out. His resolution was to put the bright spotlights into a paper coffee cup filled full of tissue and taped closed. This did work but surely heat building up was a fire / safety risk. It all felt like a Faulty Towers moment. Finally, residents still have to pay to use the swimming pool. Very poor. You would have a more comfortably stay in a Travelodge. Actually, maybe a Premier Inn, to be a little more classy.
Stayed 3 nights in Oct 2023

8/10 Good

bharat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mario J

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Confortable. Would stay here again.
Stayed 5 nights in Oct 2023

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and location 18 min tram ride into Venice, and you get to go back to the quiet after the hustle & bustle of Venice. I would definitely choose to stay here again when going back to Venice. Staff are super helpful, hotel is lovely and nice touch on my Birthday presented with cake and candle at breakfast!
Stayed 3 nights in Oct 2023

8/10 Good

NUKET

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property.spacious bathroom and comfortable room Staff was extremely helpful and kind.I really enjoyed my stay there
Stayed 2 nights in Oct 2023

6/10 Okay

Leslie, Aurora

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was new and clean. However, I did not like the clear glass walls on the washroom. This might be okay if you are alone, but with a partner there was no privacy in the bathroom. The other person could see/hear everything.
Stayed 1 night in Sep 2023

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Excellent Hotel, and Service; it lives up to the Elite in its name. Great location, just 15mins from Venice from the tram just a 5min walk from the hotel. Irons not readily available in the rooms, but by request. Highly recommend!
Stayed 5 nights in Oct 2023

2/10 Terrible

Michael

Stayed 1 night in Oct 2023

2/10 Terrible

Shawn

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken air conditioning on the first night and had to sleep in a 90 degree room. Rude staff who told us he only had one fan and was not too when we asked for something to offset the heat. The entire stay was difficult and unpleasant.

2/10 Terrible

Shawn

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The air conditioning was broken the first night and the room was unbearably hot. The air quality was poor, so sleeping with the window open helped, but created another problem because we could not breathe comfortably. The evening person on staff, Francesco, was completely unaccommodating. When we asked for a fan, he said he was hot too and he only had one fan. The day manager (Marco) provided assistance to make it right, but it required effort and multiple conversations for it to be done correctly. They did not communicate effectively and we had to repeat multiple times that our breakfast was complimentary and we were able to access the sauna and terrace. We chose this hotel for convenience to/from the airport, but it was a horrible way to spend my anniversary. The only “4 star” thing about this hotel is the lobby. The rooms are worn and had rust, dry rotted wood door frames and dated showers and overall design. Do not recommend.

10/10 Excellent

Lukas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for day trips to Venice
Stayed 1 night in Oct 2023

2/10 Terrible

Stephanie

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023

2/10 Terrible

Tatiana

Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
We had a terrible experience, so not recommend. AC did not work for most of my stay and staff refused to do anything about it.
Stayed 3 nights in Sep 2023

8/10 Good

Haley

Travelled with partner
Liked: Cleanliness, staff & service
We were on the top floor of the hotel and the ceiling in our room was VERY slow. There were parts where we had to duck and couldn’t stand, including to get to the other side of the bed. Also loud, it sounded like chairs scraping and people walking above us but again, we were on the top floor. Very clean and nice facility though
Stayed 4 nights in Sep 2023

10/10 Excellent

Joshua

Liked: Staff & service, property conditions & facilities
The bed was comfortable. Staff was friendly. Beautifully decorated but they would only provide us with one key which made it very difficult for my husband and I to come and go seperatly as we pleased. The air conditioning was also not very effective and the toilet paper tissue was incredibly rough.
Stayed 3 nights in Sep 2023

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok hotel
Good location if you want to get to the center of Venice by tram, breakfast is fine, you may need to pay extra if you want a different type of eggs for breakfast. The duvet is not covered with a cover, but you get two sheets, which is not appropriate for such a hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Lea rosane, CULVER CITY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good! Convenient location.
Stayed 2 nights in Sep 2023

6/10 Okay

Avedya pani

Travelled with family
Liked: Cleanliness, property conditions & facilities
It wasn’t bad experience but not Good enough also, Front office staffs some was nice but some of them was Rude. For House Guests also Swimming pool has to pay separately that’s Ridiculous. If you already paid nearly €200 for 1 night and pay extra to use swimming pool. On Marketing purposes their selling point is pool and they taking extra €30 for use a pool one time access only. In future I won’t go back again..
Stayed 4 nights in Sep 2023

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Janis, Franklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building. Location is also great 15 min from the airport and even right next to bus stop that takes you to airport At the reception brunette younger girl was soooo helpful. Seriously what a nice spot. I even went for a massage what was not expensive either. Their spa is tremendous only 15€ per day extra. Highly recommend y’all staying there.
Stayed 1 night in Sep 2023

10/10 Excellent

Silvija

Stayed 2 nights in Aug 2023

2/10 Terrible

Abdulfatah

We try tp cancel the booking but it hotel did not cancel it and we last our payment and never used the hotel
Stayed 1 night in Aug 2023

2/10 Terrible

Holly

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Definitely not a four star...well at least if you did not book directly with the hotel. We were extremely disappointed in Elite Hotel and Spa. Our room looked nothing like the pictures of the two room flat that we booked. My university dorm room was nicer. The pull out bed had a slanted mattress with box springs sticking out. We actually had to put our pillows on the opposite side so the blood did not rush to our heads. There seems to be a 2-tier system where if you book directly with the hotel you get the updated wing of the hotel, while if you book with a 3rd party you get old, tired and sad looking rooms. There was no coffee machine in the rooms as advertised and the walls were extremely thin so you could hear everything around you. When we showed the staff the pictures of the rooms we actually booked, the staff said there were the same rooms but the pictures were just taken from different angles. Again, the room we got looked nothing like the pictures, it was not how the "angles" were shot. We will never come back.
Stayed 2 nights in Aug 2023

10/10 Excellent

Domingo

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff. Rooms excellent and easy aceces to Venice
Stayed 2 nights in Aug 2023

8/10 Good

Yu

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this hotel because the swimming pool and Jacuzzis. But there’s an extra fee to use it. And it’s not cheap. They should at least say it on the booking page.
Stayed 2 nights in Aug 2023

10/10 Excellent

consela

Travelled with family
Liked: Amenities
Great location , excellent facilities and service. Friendly staff. Good value for money.
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Ramina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Mark

Travelled with family
Disliked: Property conditions & facilities
XL FEE TO USE POOL
Ridiculous fee to use pool, 30 EUR per person + 10 EUR to buy a swim cap (required). Only picked this hotel to use the pool, so was sorely disappointed on arrival.
Stayed 1 night in Jul 2023

8/10 Good

Joseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff! Hotel was nice and clean. Comfortable bed made it seem like I was back at home.
Stayed 2 nights in Jul 2023

10/10 Excellent

Karan, Goulburn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, breakfast was amazing every day. Make sure you carefully check the photos of your room, we did not realise there was no privacy for the shower/toilet to the bed… clear glass doors! Was ok as I was with my husband, but not normally something I would choose. Air con was not great.
Stayed 4 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jimmy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 min walking to the T1 (tram) that goes to Venice (15-20 min ride). Quiet. Own parking. Clean. We didn't get to the pool but I noticed the staff cleaning the windows every day.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ruan

Liked: Cleanliness, staff & service, property conditions & facilities
One of our rooms had a slight odor, everything else was excellent
Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean Convenient
Stayed 2 nights in Jun 2023
Response from Chiara - Reception on 16 Jun 2023
Dear Mark,Thank you for your review! We appreciate your feedback and are glad to hear that you found our hotel clean and convenient. We strive to provide a comfortable and hassle-free experience for all our guests. We hope to welcome you back soon!Best regards,