Standard Apartment, 1 Bedroom, Annex Building (Rachele 1 - Calle del Fumo 5122) | City view
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Reviews of Ca' Riccio

Ca' Riccio
Cannaregio 5394/A, Venice, VE

Reviews

8.0

Very good

Rating 10 - Excellent. 84 out of 250 reviews" "
Rating 8 - Good. 101 out of 250 reviews" "
Rating 6 - Okay. 45 out of 250 reviews" "
Rating 4 - Poor. 18 out of 250 reviews" "
Rating 2 - Terrible. 2 out of 250 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Aliriza Mert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Lidia on 17 Feb 2020
Thank you !! We hope see you again in Ca'Riccio !

8/10 Good

Reinaldo

Travelled with family
Liked: Cleanliness, staff & service
Simple but good hotel
Good location , you can walk to main points (Vapporetto stop, Rialto, San Marco Square). Room was OK, but no access to internet (I had to plan my day during breakfast time). Breakfast was OK considering it is a small hotel. No elevator, you will have a hard time when arrive as it will be necessary to carry your luggage until the 3rd floor.
Stayed 3 nights in Oct 2019
Response from Lidia on 2 Nov 2019
thank you for your review , the brakfast included in the price is continental breakfast " capuccino and brioche " we offer a buffet breakfast with the same price . We hope see you again !

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good property
Had a great time with friends in Venice.
Stayed 2 nights in Oct 2019
Response from Lidia on 24 Oct 2019
Thank you very much . We hope see you again in Ca'Riccio Lidia

8/10 Good

Kristyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Venice stay
Good experience, the staff was helpful and friendly, breakfast was very good, they even made my husband fresh eggs when we came down. Like everything in Venice it is older and has a slightly damp musty smell, but that is just part of what makes Venice Venice. It is is within a 15 minute walk to most tourist sites and about a 20-25 minute walk from the train station, Although I wouldn’t recommend walking if you have luggage other than a backpack since there are so many stairs with all of the bridges. Also the hotel is on the second floor (in America we would call it the third floor) so this like really all of Venice is not great for those with mobility issues. it is an easy 5 minute walk to the water bus to get to the airport. Overall it was a good stay and er would stay here again.
Stayed 2 nights in Sep 2019
Response from Lidia on 8 Oct 2019
thank you ! we hope see you again !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and breakfast provided to us. Only downfall is the stairs as that was the only option going up to the hotel and the room.
Stayed 1 night in Sep 2019
Response from Lidia on 20 Sept 2019
thank you for your review ! We hope see you again in Ca'Riccio .

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little Hotel in ideal location!
Lovely clean room in a brilliant location! Easy to get to from the airport, loads of food and drink within walking distance and the breakfast had a great selection as well. Only thing is the WiFi doesn’t reach the room, which was a slight inconvenience but altogether we were fine.
Stayed 4 nights in Aug 2019
Response from Lidia on 6 Sept 2019
thank you !!! We hope see you again in Ca'Riccio .

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our stay was nice. Our only complaint would be that breakfast was an issue both mornings. Not enough tables to accommodate guests, food ran out one morning, and wasn't ready until almost 9 the next. (breakfast was supposed to start at 8:30.) Tables were not cleaned from the day before. However room was great..pillows could be better and staff was friendly!
Stayed 2 nights in Aug 2019
Response from Lidia on 5 Sept 2019
dear customers , thank you for your review . both mornings you showed up in advance (I asked our staff) the time for breakfast is from 8:30 am, the first morning you showed up for breakfast at 8:10 am, the second at 8:20 am . It is true that the tables are small, but the breakfast that would be included in your rate is continental: capuccino and brioche, so it would not take much time or space, but you had at the same price a buffet with sweets, cheese, cold cuts, fresh fruit , cereli and much more. However, nobody forbids you to take more tables if it is necessary If there was no coffee or anything else, he could

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment type bed and breakfast, clean...
Firstly, follow the directions provided by the hotel because Venice is a maze. Google Map should be your best friend while you're there. If you're coming from the train station, take the water bus to the closest stop and walk about 5 minute. I love where this hotel is located...there is tavern close by where you can take your drinks outside and enjoy on the bridge. The hotel is an apartment type bed and breakfast...on the third floor. No front desk after hours. It was clean. The staff was super friendly and provided some great tips for restaurants and sight seeing. Room/bathroom were tiny which is typical of the area and Italy on a whole. Bathrooms were thoroughly cleaned every day unlike some hotels I've been where they get it done in 30 seconds. Breakfast was standard. Wifi was a little spotty but once you go to the dinning area you get strong signal.
Stayed 3 nights in Jul 2019
Response from Lidia on 8 Aug 2019
thank you very much , we hope see you again in Ca'Riccio

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Exactly as advertised. Check in was frustrating and exhausting after the long flight but otherwise great.
Stayed 2 nights in Jun 2019
Response from Lidia on 3 Jul 2019
thank you very much !

10/10 Excellent

Salbat, Michigan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the water taxi/bus. Lots of space. Beds were super comfortable! Can hear people renting apartment under room!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Riccio Family on 8 May 2019
thank you so much!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Nights at the Ca’ Riccio
My partner and I spent 2 nights at the Rachelle apartment in Ca’ Riccio. Check in is a little confusing because they have apartments and a BNB in different locations. We had to contact them before check in, and then call when we arrived at the apartment location so that someone could meet us and let us in. The apartment was very nice. On a quiet street in the Cannaregio district. Bedroom, bathroom, kitchen and living room on the second floor of the building. Two minute walk to the water with a few restaurants and vaporettos (water taxis) to Murano, Burano, the airport, and other locations. From there you can see the island of San Michelle. The apartment is bit out of the way, but in a great spot if you want to get away from crowds. About a 15-20 minute walk to most places including St. marc’s Square, the train station, shopping districts, the Jewish Ghetto. There is a supermarket nearby. We had a night flight out of Venice that evening. The staff were kind and let us leave our bags all day in one of the shared spaces. That was much appreciated!
Stayed 2 nights in Apr 2019
Response from Lidia on 11 Jun 2019
Grazie di cuore !! thank you very much !

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Nice hotel in a nice area, it’s hard to find the hotel initially, and the water taxi dropped us off where we had to haul our luggage up and over three bridges.. then , just as advertised we had to climb 49 steps with our luggage.. in Europe the second floor is really equivalent to US third or fourth floor...not so good for middle age people.. but... the beds were wonderful. All of our group of 6 slept well there. Easy access to get to know Venice.. I would definitely tell my 30-50 year old kids to stay here.. just don’t haul lots of bags!
Stayed 3 nights in Jun 2018
Response from Alessia on 18 Jul 2018
Dear Guest, We look forward to see you next your holiday in Venice. Regards

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
We were warned
It’s our fault for not listening to the reviews. We read over and over again that buzzing in for check in was difficult but I thought after confirming on here and seeing that my message was immediately read that they would be ready to change. Unfortunately even after we told confirmed our 7pm arrival we were left waiting for 15 minutes and wondering if we should book another hotel.
Stayed 3 nights in Jun 2018
Response from Lidia Riccio on 11 Jun 2018
We are sorry if you had to wait, probably our staff was busy receiving other customers who have booked an apartment or the other corner of our structure. Give us 2 just for this mishap, without evaluating everything else, it seems unfair to us

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Good Food and Friendly Staff
What a great place to stay. Staff are lovely and friendly, place is brightly decorated and clean and the room has air conditioning - which was a blessing. Breakfast was delicious, with different items served each day. No 'fry-up' or traditional continental pastries, so maybe not ideal for a picky eater, but there was cereal, toast, yogurt, fresh fruit, cake and continental meats, plus daily specials as well as good coffee, tea's and fresh juice. Whilst the selections might not be what you are used to, it was certainly enjoyable and as it was buffet style, you can fill up ready for a day of exploring. Our room was a good size, with a well stocked fridge, plenty of fresh towels and a big comfy bed! The only small downside is that the rooms are on the 3rd floor with no lift, however the location is great right near one the bridge crossings, thus making navigation around Venice simpler and just off the main drag, so nice and quiet.
Stayed 3 nights in May 2018
Response from Alessia on 17 May 2018
Dear Sarah, Thank you for the unique review, we look forward to see you next your trip in Venice. Regards

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good digs
The place was fine, I would stay there again
Stayed 4 nights in Mar 2018
Response from Alessia on 17 Mar 2018
Dear Iain, We lookig forward to see you again at Ca'Riccio next your jorney in Venice. Regards

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt as though we lived in Venice
lovely hotel in a residential quiet area
Stayed 2 nights in Oct 2017
Response from Giampaolo Riccio on 14 Nov 2017
Dear Maureen, thanks for your comments, we look forward to having you as our special customers at our Venice hotel. Best regards.

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Italy 2017 trip
I enjoyed the stay very nice
Stayed 3 nights in Aug 2017
Response from Giampaolo Riccio on 19 Nov 2017
Dear Doug, Thanks for the review,we look forward to see you again next your trip in Venice. Regards

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ! Shower was tight- and leaked on floor due to half door
Stayed 3 nights in Sep 2017
Response from Giampaolo Riccio on 14 Nov 2017
Dear Brenda, thanks for your suggestions and comments, we look forward to having you as our special customers at our hotel in Venice. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, nicely furnished, nice breakfast and eating area. The only drawback was that the establishment is three or four stories above ground level with no lift.
Stayed 2 nights in Sep 2017

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apt. In Venice for reasonable price.
Really a lovely, clean apt. Perfect for two couples. Need to get a kettle and teapot for those of us who are tea drinkers but a small issue.
Stayed 3 nights in Aug 2017
Response from Giampaolo Riccio on 9 Sept 2017
thank you very much for your review . We hope see you again ! Lidia Riccio

10/10 Excellent

Albino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place,excellent people.
Stayed 2 nights in Aug 2017
Response from Giampaolo Riccio on 9 Sept 2017
thank you very much for your review . We hope see you again ! Lidia Riccio

10/10 Excellent

Velavan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Response from Giampaolo Riccio on 18 Aug 2017
Thank you for your review .

2/10 Terrible

Shabana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SCAM, Booking is MISLEADING, LIES
TERRIBLE EXPERIENCE. The booking did not indicate that we would not be living away at a distance from the hotel. The check-in was also at the hotel. So we had to walk a very long distance with the luggage and kids. I received an email two days before check in that we would be living at another location which is 1 minute walk from the hotel. However, the walk was over 10 minutes, it was extremely difficult with the kids and luggage. To add to the misery, the booking indicated there was an elevator/lift. Of course, there was none. There was breakfast included in the booking. But the woman (I believe Alice) put her foot down and insisted that breakfast was not included. We showed her the booking, but she excused herself saying she was only an employee. She was very rude and very unhelpful. The Place is a SCAM. PLEASE STAY AWAY from this place. The entire booking screams LIES. VERY BAD EXPERIENCE.
Stayed 1 night in Jul 2017
Response from Giampaolo Riccio on 2 Aug 2017
Sorry, but you are the one who has booked this apartment and you are the one who did not read all the information: the address is written on the web page. Also, there is no lift to Ca'Riccio, but the management is for Ca Riccio because it is here that our staff is waiting for all customers (clients who have booked rooms and clients who have booked the apartments). And it is not our fault if you are tired of traveling. Breakfast was not included in the price of the apartment and we printed your voucher copy was written "room rate only". We've given you the number to call Expedia and check it out personally, which I do not think I've seen your review. In any case, we have offered this paid service, but you have not accepted this proposal. I have been able to see, it is uncomfortable for the clients of the apartments, all of them in the same area, go to the main residence, make 5 Scala ramps to have breakfast. How could we propose such a service, which would waste time for customers and lead to discomfort? Also the price would not be adequate for a buffet breakfast as we offered at the Ca'Riccio inn. So for this you may have doubts about it. This is a Hotels.com fix error because we have checked out many times for this problem, it is nice to be in front of customers to explain that they do not have a service which instead in their voucher is written but in our no.

8/10 Good

FCA Cape Town One

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location (one street away from the water) and stunning apartment. Just a pity that it did not include breakfast as per our hotels.com voucher...?
Stayed 2 nights in Jul 2017
Response from Giampaolo Riccio on 2 Aug 2017
thank you for your good review !we are sorry for the problem with the breakfast!But as you have seen, it is uncomfortable for the apartment guests, who are all in the same area, go to the main residence, make 5 stairs for breakfast. How could we propose such a service, which would make time for customers and would be uncomfortable? Even the price would not be adequate for a buffet breakfast as we offer it to the Ca'Riccio inn. So for that you can not have any doubts about it. This is a Hotels.com fix error, because we checked out more times for this problem, it is not nice to be in front of customers to explain that they do not have a service which instead in their voucher is written but in our no.

10/10 Excellent

Steve, Bristol UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel in perfect location
This is really unusual hotel as it is actually located on the top two floors of what appears to be a residential block, therefore you have to claim two flights of stairs to get to the reception area, however if you want a very good value, clean hotel in an excellent location, with attentive staff serving great breakfast then I would recommend this boutique style hotel
Stayed 3 nights in Jun 2017
Response from Lidia on 10 Jul 2017
thank you ! we hope see you again in Ca'Riccio ! best regards Lidia Riccio

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. Clean rooms, kitchen was abig plus. Closed to vaporetto stop.
Stayed 4 nights in Jun 2017
Response from Lidia on 20 Jul 2017
thank you !

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017
Response from Giampaolo Riccio on 20 Jul 2017
Thank you !

10/10 Excellent

Krati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotwl
Except for the outside lock which troubled us so much, Everything was good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Good location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ralphie, British Columbia

Disliked: Property conditions & facilities
Good Location
We stayed at this hotel a couple of years ago and really liked it. The location is great. This time there were a few issues with our stay. Firstly our mini fridge did not work the entire time we were there (3 nights). We like to buy a few colas to keep in our room but couldn't because the fridge didn't work. We complained and they said they would take care of it but never did. Also had problems with the TV and they could not fix that either - we finally figured out what was wrong. Lastly, they really need to buy new pillows. My pillow was so flat I would fold it in half and it would stay that way. Also they did not refill the toilet paper so we ran out in the middle of the night. We had to laugh because in the bathroom the tissue dispenser had only 3 tissues stuck out the top and it was never refilled in a 3 night stay (my husband and I both had colds!). We like the location but next visit to Venice we might be looking to stay somewhere else. They seem to be cutting too many corners.

8/10 Good

Romulo, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay,
We had a overall good stay only the AC didnir work properly, room a bit hot . AC was a loud too. Some stuff from owner were stored in the room, no good for a clean fresh room.

6/10 Okay

Manuel, Canada

Liked: Cleanliness, room comfort
Disliked: Staff & service
Big apartment at a convenience area.
The place is good if you don't need TV and Internet. The air conditioning is excellent. The Check-In process is painful and could be avoided and on top of this we need to wait for 3 hours to get into the apartment because it is being cleaned yet.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lauren, Boulder, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute bed & breakfast
Was very hard to find but was extremely beautiful!

8/10 Good

clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problem with luggage.
Beautiful place to stay. The only problem is with luggage. If you check out in the morning and still want to see something in the city you have to leave your luggage outside of the guest house on the corridor. Completely unsafe. ...

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Bed bugs

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little guest house
Other guests were a bit noisy. No heating so we had to ask for extra blankets.

10/10 Excellent

Holly and Chris, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic pretty Venice hotel
A lovely hotel very close to main vaporetti stop very convenient. Great breakfast always included a gorgeous Italian sweet we had warm almond croissants, almond tart and a strawberry tart. Lots of other choices: eggs, meats, cheeses, yogurt, breads, fruits. Very nice staff always very polite and spoke good English. The room was very nice two of us stayed in a room with one king and one single bed. Very comfortable the room was spacious and included a bathroom with shower. The whole hotel had lots of great artwork hanging on the walls of the various scenic views of Venice. Highly recommend this hotel.

4/10 Poor

Noel, Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Made to feel unwelcome
Is it the language barrier ? All the front office staff made you feel very unwelcome. Problems would not be fixed, no internet in room, no hot water for the two night stay and all you got was let us know if you have a problem, yes No hot water. Breakfast....you could cut the tension in the air and don't ask for the milk to be filled up. Make sure you have data on your phone for maps to find hotel and there is only a very small sign. Also only take small lite bags as no elevator. Clean and tidy and good location.

8/10 Good

Enkhtsetseg

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

TC, London

Liked: Cleanliness, room comfort
Nice and clean apartment Elena
We had a wonderful experience staying in the Elena apartment, Venice. It also saved us the cost of eating out as the apartment had a fully fitted kitchen. The only drawback are one of the televisions and some lights are not working properly. Also both of the double beds were creaky.

4/10 Poor

sangita, Katy texas

Disliked: Cleanliness, staff & service, room comfort
Too many stairs to climb without any help good only for no luggage people

6/10 Okay

K. Ham, Scotland

Liked: Cleanliness
Not great, but Venice was!
Not the best hotel to be honest but it is fine for a couple of nights in amazing Venice. Pretty good location and easy to find with the directions given which was good. The hotel itself was fine, quite hot overall and our aircon broke in our room which meant we found it really hard to sleep at night. When we reported the air con broken we knew there was not much they could do as obviously expensive to fix and happened unexpectedly. We hoped to be moved to another double room but i think the hotel was full - the language barrier became apparent here. The shower wasnt the best and at one point we were asked not to use the water... Breakfast was ok, some bread, ham, cheese and yoghurts. We probably wouldn't rave about this hotel but would recommend it if the aircon was fixed! The room was clean, the location was fine, all the other things are added bonuses.
Response from Lidia Riccio on 20 Aug 2015
This customer is right ,the central machine for the air conditioning was broken . it is not possible to have the change immediately in Venice , because the factory is out Venice ,there are not factory and there are not big deposit in Venice . to need to order the new machine , wait for to have one compatible central machine and to wait also for the transport in Venice . This problem was for all rooms , for us was drammatic ,we did not know what to do, My husband run for to buy the ventilators for all rooms and also you infromed the customers that the mini bar service was free for they . we are sorry for the inconvenience but it was not our fault, unfortunately, can 'happen

10/10 Excellent

ronni, Ventura, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the 'Hood!
Loved the neighborhood! The Ca' Riccio was a beautiful place in a convenient area off the beaten path. Though it wasn't touristy at all, it was very close to the ferries, and there was a fabulous restaurant, bakery, and glassblower right there. We were disappointed that there was no wifi in the rooms but it was available in the common areas.