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Reviews of Al Canal Regio

Al Canal Regio
Cannaregio 3632/a, Venice, VE

Reviews

6.8
Rating 10 - Excellent. 56 out of 233 reviews" "
Rating 8 - Good. 65 out of 233 reviews" "
Rating 6 - Okay. 48 out of 233 reviews" "
Rating 4 - Poor. 28 out of 233 reviews" "
Rating 2 - Terrible. 36 out of 233 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous stay. The property was very clean. Staff was nice. Beds were super comfortable. Thank you!!
Stayed 1 night in Apr 2024

4/10 Poor

Jensen

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Had to book last minute since our other hotel canceled 2 days before we arrived. The room itself was great, bed was comfortable and clean. However. the bathroom was very challenging. The toilet lid had half of it missing. Zero counter space or storage to even set something down when using the sink. Shower had no shelves to hold soap and the shower head was not attached to wall. Had to hold the shower head while washing. Door also did not slide closed all the way. When we checked in around 6pm, there was no one at the counter and they left a code on the front gate for us to enter and the key was left on the desk. No attendant was there to check we were the names on the reservation.
Stayed 2 nights in Oct 2023

6/10 Okay

Sheena

Travelled with family
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service
I did not like that the shower leaked.
Stayed 2 nights in Jul 2023

10/10 Excellent

Dolores Maria

Stayed 2 nights in Jun 2023

10/10 Excellent

Giancarlo, Miami

Liked: Cleanliness
Stayed 1 night in Jun 2023

2/10 Terrible

aleli

Travelled with group
Disliked: Cleanliness, staff & service
Property was very odorous and smell bad Bath shower was clogged and water was not draining down. Dark water was dripping by the ceiling door to the bathroom Room area was noisy and guest checking in were not attended due to no available staff at the front desk. Very hard to reach staff for help when dialing the help desk number
Stayed 1 night in Jun 2023

4/10 Poor

Michelle, Desboro

Disliked: Cleanliness, property conditions & facilities
Not at all what the picture looked like, disappointing accommodations for the price….
Stayed 2 nights in Jun 2023

6/10 Okay

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was relatively clean but some dust under the furniture. Great location to restaurants and shopping. Grocery store right around the corner. Hotel is not easy to find. Small room for 4 people. Prices are high for the amenities.
Stayed 3 nights in May 2023

2/10 Terrible

Frances

Travelled with partner
If at all possible, find a new hotel! We paid over $300 a night for a room that was shabby, no facilities, totally lame breakfast, broken air conditioner which the staff was well aware of and when we opened the windows we got eaten alive by mosquitos. I wish I had looked at the reviews instead of the hotel description. Oh…there was a pot for heating water but no coffee. When I requested coffee I was told they only had tea.
Stayed 3 nights in May 2023

2/10 Terrible

Melyssa

Disliked: Staff & service, property conditions & facilities, room comfort
Awful! The absolute worst!!
Our bed was broken and garbage was piled up outside our only window. They said they had another room but would not let us switch or refund us because it was past the refund deadline, but how were we supposed to know the condition of the room? They did not reach out to tell us… the manager we spoke to about the situation was incredibly rude and did not care…
Stayed 1 night in May 2023

6/10 Okay

shawna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good luck finding it because the signage to find it is non existent. I recommend Apple Maps over Google Maps, as Google will take you to the wrong place in general, Apple at least puts you in the right area. You have AC but it doesn’t work. You have a bed but the sheets are filthy. You have a shower but it’s full of mold. You have a floor that’s full of dirt. This room was so dirty and so uncomfortably hot that we left after being in it for just 4 hours and found another place to stay in.
Stayed 1 night in May 2023

8/10 Good

Alice

Stayed 1 night in Apr 2023

2/10 Terrible

Hilary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Frank

Liked: Cleanliness
Room was different than the photos posted on the site, with way less quality and aesthetics. Sofa was old and damaged. Shower was in the toilet room. No hot water on second restroom. No staff after 3:00 pm.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jacek

Stayed 3 nights in Mar 2023

2/10 Terrible

Ysmet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
USUALLY I DO NOT HAVE TIME TO WRITE REVIEWS OF EVERYTHING, BUT IN THIS CASE IT IS IMPOSSIBLE NOT TO DO IT, WE TRAVEL A LOT, THE MOST UNPLEASANT EXPERIENCE I HAVE HAD IN MY LIFE HAS BEEN IN THIS BADLY CALLED HOTEL. THE WORST THING IS HYGIENE, I WILL SHARE PHOTOS OF THE MOLD AND CALCULATE IN THE BATHROOMS, IN ADDITION TO THE BAD IMPRESSION THAT THE READY-TO-DISPOSE FURNITURE THAT THEY USE TO DECORATE GIVES AT THE RECEPTION, WHAT I CANNOT SHOW IS THE BAD ODOR OF THE ROOM TO DIRTY AND HUMIDITY THAT WE WAKE UP FEELING BAD, THE CONDITION OF THE MATTRESSES A QUEEN BED WERE TWO TWIN MATTRESSES JOINED THAT WHEN YOU WERE IN THE MIDDLE, THE ANNOYANCE WOKE YOU UP. SUMMARY, IT IS A SHAME THAT THIS DISGUSTING PLACE IS CALLED A HOTEL AND ALSO THEY CHARGE TO BE THERE, I HOPE THIS INFORMATION IS USEFUL.
Stayed 3 nights in Oct 2022

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well that was regrettable. I jus dropped the best part of £1,000 on a supposedly luxury week's stay in Venice and EVERYTHING went wrong. I alighted at the airport and boarded the water bus - so far so good. But then things went awry. Following the directions stipulated by the hotel, I was soon lost. Getting dark, I was adopted by some good samaritans, who had never heard of the hotel. After 5 hours of slogging all over Venice, I found my way - finally - to the hotel, basically a door in the wall in a back alley with a small sign. I wondered in and found the reception, unmanned, with my key waiting and a letter saying welcome. OK, odd, but, what the hey. Problem - where is my room? Turns out I was in an annex, separate from the main hotel. Again, no biggie, just strange. Got access to my room and my spirits fell. Talk about basic. I had two rooms - a living room and a bedroom. The living room sported a table and chairs, all garden furniture. There was a sink, a hob (grimy, missing hob caps), some cabinets (filthy) and a black sofa that ate you. One very small window and cruddy lighting, with the bulbs hanging loose from the ceiling. I'm sorry, it was disgusting. Contained a toilet unit with doors that didn't close properly. Enter the bedroom. One double bed, one single. I accidentally bashed the single with my shin, and it collapsed. Weird right? Three lights - a neon wall light and two bed lamps, one bust. Beds had the most Godawful mattresses, hard as bricks. Single shee
Stayed 4 nights in Oct 2022

2/10 Terrible

Jennifer

Stayed 2 nights in Oct 2022

10/10 Excellent

Angie

Stayed 1 night in Oct 2022

8/10 Good

jon, FPO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet hotel our room had a canal view. The bathroom was very small. The tv was very small.
Stayed 2 nights in Sep 2022

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Nathan John

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No staff after 3 pm... safe broken tv broken no windows in room skylight broken matress with soeings poking out. Way to much money for a very substandardcand broken room. Do not stay here
Stayed 3 nights in Sep 2022

4/10 Poor

Parveen Farsha

Travelled with partner
Disliked: Amenities, property conditions & facilities
Pros- it’s walkable to main attractions. 15 mins walk at most Cons- the property is not as per advertised. The photos looked so different than the actual property. There was barely any amenities. So bring your own shampoo and soaps. The breakfast was horrendous. So skip it. Not worth the money. Lots and lots of mosquitos in the room.
Stayed 3 nights in Sep 2022

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and kind!
Stayed 1 night in Sep 2022

2/10 Terrible

Hashem

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My mistake was that I didn't check the reviews about this property at the time i booked. Except friendly staff the rest was a nightmere, from finding the address that nobody knew where it was and even 2 times i got help from local people to call the property about tge address, the person who answered was neither good in Italian nor in English. Pictures are deceiving, bathrooms extremely dirty, tiolet seats broken, kitchenet in the room was only a decor, not working, no fridge, old smell in the room. The only positive thig was the AC was working properly. Will never come back to this property again.
Stayed 3 nights in Sep 2022

8/10 Good

Fabrizio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and nice room, staff available only until 3 pm
Stayed 2 nights in Sep 2022

4/10 Poor

fabio

Business traveller
Liked: Room comfort
It was a simple hotel which one would pay half of the price but not the price I paid.
Stayed 2 nights in Sep 2022

2/10 Terrible

Lydia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, I would like to point out that the photos that you see of this hotel on Expedia are NOTHING like the room we stayed in. Room number 24 was the worst hotel room I have ever stayed in. There is barely any light in the room with only 2 windows that are tiny and are situated just under the ceiling. I had to open these to get rid of the lingering damp smell that engulfed the room. This may have come from the leaking air conditioner unit in which the staff had placed a bucket underneath to catch the constant drips of water. In addition to this, the TV did not get a signal and the toilet seat was stained a yellowy brown. In my opinion, this is unacceptable as a new toilet seat would probably cost no more than 20 euros and not take long to install. The location of the hotel is very difficult to find, not the hotel's fault as google maps told us to go over the water, but maybe the hotel could provide a guide as to how to find it, as you do have to go down some very narrow and secluded alleyways. When we arrived at about 2.30pm we were told our room was not ready for another 40 minutes. We decided to go exploring and left our luggage with the receptionist, who said it would be safe to leave it there. When we returned the reception was closed (check in closes 3pm) and the key to our room left on the desk and our luggage left unattended. Anybody could have stolen our bags. The check in system is not secure. Thank goodness we only stayed one night and will never return.
Stayed 1 night in Aug 2022

2/10 Terrible

Eduardo

Stayed 1 night in Jul 2022

6/10 Okay

Raquel

Liked: Cleanliness, staff & service
Disliked: Room comfort
Should have listened to the other reviews. The mattresses, you really can feel the springs in the mattress. The room is so small, the bathroom won’t open without hitting the bed frame. Disappointed in the room but sucked it up anyways
Stayed 2 nights in Jul 2022

4/10 Poor

Peter, West Hollywood

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wifi not working, tv not working, almost dark… I knew it wasn’t a fancy hotel, but here even the basics were lacking.
Stayed 1 night in Jul 2022

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in Venice.
The weather was beautiful and having a courtyard with chairs and table allowed us to sit out in the sun but also enjoy the evening times. Staff were friendly & welcoming, the cleaner done a fantasy job of keeping the room clean & tidy plus replacing all the stuff we needed.
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great hotel for the price, good location, big room and very clean. Breakfast was lovely - yoghurts and variety of bread and pastries.
Stayed 1 night in May 2022

8/10 Good

Sarah

Stayed 2 nights in May 2022

8/10 Good

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good size room in a very central location. A short walk from the station and the ferry to the airport. Close to many great restaurants and galleries.
Stayed 3 nights in Apr 2022

10/10 Excellent

Madeline

Stayed 1 night in Mar 2022

4/10 Poor

Anthony

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very very very very cheap
Stayed 2 nights in Jan 2022

2/10 Terrible

Rhys

Stayed 3 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Plus - Good location, walking distance from the train station and under 5 min to Vaporetto station. Minus - Room not even close to the pictures. Not a problem for us since we spent most of our time outside. Two safes in the room but one not functioning and the other so small (and not secured) that it could be taken away. There was a small fridge but not working. A/C working but you could not control it. Breakfast - not much, no choice. Very poorly organized: started later and took almost an hour. Waste of money and time.
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Absolute Scam
We booked the listed hotel and were excited about the upcoming stay. The rooms looked nice, airy, modern and clean. Approximately 2h before check in we received an email from the hotel, saying we might have to be transferred to a different hotel but “same standards” as the booked one. We arrived at the booked hotel, which was closed, and allegedly (a neighbor told us) had been closed for weeks. So we grabbed our bags and walked over to the other hotel, where we’ve been transferred. The receptionist at the second hotel was very nice, can’t say anything bad about her. BUT the rooms were a disaster. Hairs in the bed, moldy AC, smelled like a swimming pool inside, furniture was broken, beds were rock hard but springs were poking through. NOT what we had booked. On top we found out, the second hotel was only half the price per night, than the one we booked. But they charged us the full price for the other hotel. Super disappointed, had to book a different hotel that night because we couldn’t stay there at all. Do not recommend. We contacted VRBO, but haven’t heard back yet.
Stayed 1 night in Aug 2020

10/10 Excellent

Pablo, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was around high tide season , and he was very informative and gave us tips on how and where to go around Venice
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Our stay at Al Canal Regio was alright. The check-in was smooth and easy to follow. The location was in a nice, more local corner, of Venice. The room was much smaller than the photos made it out to be. It didn't feel like the room was well thought out, in terms of design. For example, we had to plug in/leave the kettle under the desk to make tea. Some things in the bathroom were broken. The bed was hard and we had to put the duvet under us to make it more comfortable. Overall, it was fine. But not as nice as we were expecting, so we were a little disappointed.
Stayed 3 nights in Oct 2019

8/10 Good

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good spacious room. Unfortunately not very sound proof and we had a really noisy family next door who didn’t understand the locked door adjoining our rooms was not to be attempted to open. Apart from that great stay.
Stayed 1 night in Oct 2019

6/10 Okay

AJP, Toronto

Travelled with partner
Disliked: Amenities
The room was very hot and made sleeping very uncomfortable, I could not imagine staying here in the summer. However, the location of the hotel was good and about a 30min walk from the train station.
Stayed 3 nights in Oct 2019

8/10 Good

Benjamin

Liked: Staff & service, property conditions & facilities
Ok hotel
The hotel is in a great location. Easy to find. It’s take about 10/15 minutes to get there from the main train station and st marks square is 15/20 minutes walk. The hotel room was a decent size. The room looked nothing like in any of the pictures, advertised on hotels.com. We were put in a separate bit to the hotel. Room had bad damp marks all over the ceilings and runs down the walls. Room was very dark needed better light. Our room was on a little square anyone could see in so we had to keep the curtains closed. Few minor maintenance things need attending to in the room. We did tell the cleaner but nothing was done. Would have much rather stayed in the main hotel!!!
Stayed 4 nights in Sep 2019

2/10 Terrible

Asma

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel experience
I was waiting for my room to be cleaned the second night and there were two people cleaning. We had a pile of dirty towels that they had taken out and since they didn’t have anymore towels the lady took a first towel from the hallway and refilled it in our bathroom. She did this in front of my face. I had to mentioned this when we checked out and the receptionist didn’t do anything about it besides say I’ll talk to them.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
A/C didn’t work. Unfriendly staff. VERY uncomfortable bed.
Stayed 3 nights in May 2019

6/10 Okay

KW, Melbourne, Australia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great view of the canal, friendly and helpful staff, quiet as away from the main tourist parts. Shower was awful, far too short and very difficult (possibly dangerous) to get into and out of.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was situated in a lovely part of Venice, 20 minutes away from most of the popular attractions, we had an amazing view from our window and the staff we're constantly friendly, making you feel very safe and at home. My only complaint would be the person in our neighbouring room; they we're very angry, to the point that we couldn't speak in our room after 9/10pm because they would start banging on the walls and shouting. This could be a problem with thin walls or just a rare instance with an angry guest. Overall, it was an amazing experience despite the difficult neighbours
Stayed 4 nights in Mar 2019