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Response from Warm regards, Vishal Singh General Manager on 13 May 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive feedback makes us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
Response from Warm regards, Vishal Singh General Manager on 29 Apr 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive feedback makes us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
Excellent staff, very nice property with adjacent grounds, good dining options showcasing local cuisine.
Abhinav
Stayed 4 nights in Mar 2024
Response from Warm regards, Vishal Singh General Manager on 29 Mar 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive feedback makes us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
Loved our stay at Taj Ganges. The hotel is had a wonderful gardens to walk around, the staff is so
Courteous and helpful, the Chef KK takes special care of all your dietary needs. We also took a treatment at the spa and if you do I highly recommend the Abhishekha Experience with Hussain. The food has both incredible local delights and international favorites. We plan to return soon. Thank you for such a wonderful time.
Sridhar
Stayed 3 nights in Mar 2024
Response from Warm regards, Vishal Singh General Manager on 20 Mar 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive feedback makes us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
Response from Warm regards, Vishal Singh General Manager on 20 Mar 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive feedback makes us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
6/10 Okay
Seema
Travelled with partner
1 Mar 2024
Pathetic buffet. Slow service
Seema
Stayed 2 nights in Feb 2024
Response from Sincerely, Yadupati Singh Front Office Manager on 5 Mar 2024
Dear Valued Guest,Greetings from Taj Ganges, Varanasi !Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with every stay. I greatly appreciate your comments about aspects of the hotel that need improvement.We deeply regret the inconvenience caused to you during your stay and assure you it is otherwise unlike the high standards of service we endeavour to maintain. Your feedback has been shared with the concerned departments and we shall definitely improve upon the shortcomings. We thank you once again and sincerely hope you give us another opportunity to wow you with our hospitality.
10/10 Excellent
Chetan, Secaucus
28 Feb 2024
Liked: Property conditions & facilities
Chetan
Stayed 1 night in Feb 2024
Response from Warm regards, Vishal Singh General Manager on 5 Mar 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive comments make us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
Response from Warm regards, Vishal Singh General Manager on 5 Mar 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive comments make us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
Response from Warm regards, Vishal Singh General Manager on 5 Mar 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive comments make us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
Overall a very nice stay! Reception staff was pleasant, Rooms were kept nicely. Breakfast was very good.
My only complaint is the service in the breakfast restaurant was average. Had to ask multiple people for coffee, tea, cappuccino before anything would be brought to us. Did not receive our drinks until we were done earling.
Nishi
Stayed 2 nights in Feb 2024
Response from Warm regards, Vishal Singh General Manager on 5 Mar 2024
Dear Guest,Greetings from Taj Ganges, Varanasi!Thank you for staying with us and giving us an opportunity to serve you at our hotel! We are glad that you enjoyed your overall stay. I understand that there were some short comings, we shall definitely work on them and improve.We look forward to welcoming you in future.
10/10 Excellent
Amit
31 Jan 2024
Amit
Stayed 1 night in Jan 2024
Response from Warm regards, Vishal Singh General Manager on 5 Mar 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive comments make us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
10/10 Excellent
Tanmay
12 Jan 2024
Tanmay
Stayed 2 nights in Jan 2024
Response from Warm regards, Vishal Singh General Manager on 16 Jan 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive comments make us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
10/10 Excellent
naina
27 Dec 2023
naina
Stayed 1 night in Dec 2023
Response from Regards, Vishal Singh General Manager on 22 Jan 2024
Dear Guest,Thank you for taking the time to post the review. My entire team is extremely delighted to know that you have enjoyed your stay at our hotel and this will definitely add on to our belief in continuing with our efforts to provide warm hospitality to our guests.Looking forward to welcoming you back soon.
Amazing memorable experience
Lovely staff
Especially Sombir
MAMTA
Stayed 2 nights in Dec 2023
Response from Warm regards, Vishal Singh General Manager on 16 Jan 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive comments make us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
Taj Ganges is wonderful place to stay. It is vibrant and has enchanting atmosphere.
KISHORE
Stayed 3 nights in Dec 2023
Response from Warm regards, Vishal Singh General Manager on 16 Jan 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive comments make us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
10/10 Excellent
Indu
14 Dec 2023
Indu
Stayed 1 night in Dec 2023
Response from Warm regards, Vishal Singh General Manager on 16 Jan 2024
Dear Guest,Greetings!!Thank you for taking the time to review us.We are glad that your experience was enjoyable. Your positive feedback makes us stay focused on our guests and keeps us highly motivated.We look forward to welcoming you in the future.
We enjoyed our 3- night stay at Taj Ganges. Friendly and courteous staff. Jayant at the front desk and Muskan in the Chowk restaurant were exceptional and took care of all our needs. Dilip made sure our room is well stocked and always greeted us with a small. The chowk restaurant can get some enhancements. The menu can be updated and also how food is displayed and served in pots with lids.
I also feel that Chowk management and staff focuses more on guests that order Ala Carte vs. guests with lunch and dinner buffet option. We had paid for 3 meal buffet via Expedia, but looks like hotel prefers people to order.
Overall we were pleased with our stay.
Dilip
Stayed 3 nights in Nov 2023
Response from Warm regards, Vishal Singh General Manager on 16 Jan 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive comments make us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
Response from Warm regards, Vishal Singh General Manager on 13 May 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive feedback makes us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
Response from Warm regards, Vishal Singh General Manager on 13 May 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive feedback makes us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
Response from Warm regards, Vishal Singh General Manager on 13 May 2024
Dear Guest,Greetings from Taj Ganges!Thank you for taking time and reviewing us. We are delighted have you stay with us and giving us an opportunity to serve you at our hotel! Your positive feedback makes us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.
Dear Guest,Greetings from Taj Ganges !Thank you for taking time and reviewing us. We are delighted have you stay with us and giving an opportunity to serve you at our hotel! Your positive comments make us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.Sincerely,Yadupati SinghFront Office Manager
We were particularly very pleased with the attention and care we received as Senior Citizens at the dinning hall on all 4 occasions - particularly from Ms. Tanu.
We observed that everyone in your team are well motivated to serve all guests. This is a great achievement as an organization.
RANAJIT
Stayed 2 nights in Sep 2023
Response from Taj Ganges Varanasi on 29 Sept 2023
Dear Guest,Greetings from Taj Ganges !Thank you for taking time and reviewing us. We are delighted have you stay with us and giving an opportunity to serve you at our hotel! Your positive comments make us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.Sincerely,Yadupati SinghFront Office Manager
Dear Guest,Greetings from Taj Ganges !Thank you for taking time and reviewing us. We are delighted have you stay with us and giving an opportunity to serve you at our hotel! Your positive comments make us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.Sincerely,Yadupati SinghFront Office Manager
10/10 Excellent
Nikunj
8 Sept 2023
Nikunj
Stayed 1 night in Sep 2023
Response from Taj Ganges Varanasi on 29 Sept 2023
Greetings from Taj Ganges !Thank you for taking time and reviewing us. We are delighted have you stay with us and giving an opportunity to serve you at our hotel! Your positive comments make us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.Sincerely,Yadupati SinghFront Office Manager
8/10 Good
sheela
31 Aug 2023
sheela
Stayed 1 night in Aug 2023
Response from Taj Ganges Varanasi on 29 Sept 2023
Dear Guest,Greetings from Taj Ganges !Thank you for taking time and reviewing us. We are delighted have you stay with us and giving an opportunity to serve you at our hotel! Your positive comments make us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.Sincerely,Yadupati SinghFront Office Manager
10/10 Excellent
Satish
20 Aug 2023
Satish
Stayed 2 nights in Aug 2023
Response from Taj Ganges Varanasi on 29 Sept 2023
Dear Guest,Greetings from Taj Ganges !Thank you for taking time and reviewing us. We are delighted have you stay with us and giving an opportunity to serve you at our hotel! Your positive comments make us stay focused towards our guests and keep us highly motivated.We are glad that you enjoyed your stay and we look forward to welcoming you in future.Sincerely,Yadupati SinghFront Office Manager
4/10 Poor
Padmaja, Cary
Travelled with family
3 Jul 2023
Disliked: Staff & service
The Taj experience is missing at this location. Had to wait for more than 90 minutes to check in. The signature Taj hospitality for which I came back to this property is no where, unfortunately.
Padmaja
Stayed 2 nights in Jul 2023
Response from Taj Ganges Varanasi on 17 Aug 2023
Dear Ms. Padmaja,Thank you for choosing to stay with us and for taking the time to post a review. Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. We hope you will make Taj Ganges Varanasi your home away from home whenever your travels bring you to our city. We look forward to your next visit.With best wishes and regards, Vishal SinghGeneral Manager
Dear Ms. Sushma,Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Taj Ganges Varanasi your home away from home whenever your travels bring you to our city. We look forward to your next visit.With best wishes and regards, Vishal SinghGeneral Manager
10/10 Excellent
Vishu
29 Jun 2023
Vishu
Stayed 1 night in Jun 2023
Response from Taj Ganges Varanasi on 17 Aug 2023
Dear Mr. Vishu,Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Taj Ganges Varanasi your home away from home whenever your travels bring you to our city. We look forward to your next visit.With best wishes and regards, Vishal SinghGeneral Manager
Staff was extremely friendly and they took great care of us
Vinod
Stayed 2 nights in Jun 2023
Response from Taj Ganges Varanasi on 17 Aug 2023
Dear Mr. Vinod,Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Taj Ganges Varanasi your home away from home whenever your travels bring you to our city. We look forward to your next visit.With best wishes and regards, Vishal SinghGeneral Manager
10/10 Excellent
Kapil, Flower mound
Travelled with group
28 Jun 2023
Lovely property, excellent service!
Kapil
Stayed 2 nights in Jun 2023
Response from Taj Ganges Varanasi on 17 Aug 2023
Dear Mr. Kapil,Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Taj Ganges Varanasi your home away from home whenever your travels bring you to our city. We look forward to your next visit.With best wishes and regards, Vishal SinghGeneral Manager
10/10 Excellent
Nitin
Travelled with family
26 Jun 2023
Overall good
The hotel is very clean and comfortable,it is far from city hustle bustle .Only thing is it is far from temple..
Exceptional staff, Hospitality was excellent!! Outstanding service by Navneet in Chowk and Guru in Varuna. Navneet the cake🎂 was yummm…👌👌👌. Thanks to the entire Taj Ganges team for this wonderful experience.
Good work ..!!!
Nitin
Stayed 2 nights in Jun 2023
Response from Taj Ganges Varanasi on 17 Aug 2023
Dear Mr. Nitin,Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Taj Ganges Varanasi your home away from home whenever your travels bring you to our city. We look forward to your next visit.With best wishes and regards, Vishal SinghGeneral Manager
We bought some clothes from the Taj facility (name of the shop is Shanti), they promised that it will be delivered to us by Tuesday at our addressed. Unfortunately we never received the package by Tuesday. We are still waiting. They should not promise if they can’t keep their promise. This shop is in Taj facility but I think they affect Taj’s reputation if they can’t provide the service by promise date.
It’s an excellent property with mixed bag staff members. The restaurant chowk is a delight.
The travel desk is worthless and there’s a particular person who was definitely up to no good during our stay, ever sulking and always looking constipated, as if speaking to us was giving him acidity. Restaurant staff members are good and efficient.
Complimentary check out was given till 1:30 pm but we were called twice around 12:10 and 12:55 asking when can the luggage be brought down - basically asking when will we leave. Front desk Staff doesn’t communicate with each other it seems. On the day of check in one of the staff member who helped us check in couldn’t believe that our room rate included breakfast lunch and dinner and was trying to wiggle out by just providing breakfast. She had to be shown the reservation and she kept on saying “unbelievable” how can this be ? How can all meals be included in this room rate? As if she personally was getting affected because the room rates included all meals.
Exceptional staff, very caring and service was excellent. Especially staff members Rajiv, Ashar and Navnith helped us plan our day and gave us great recommendations every day at breakfast or dinner. I would definitely stay here when we come back.
You will feel sense luxury as soon as you arrive at property. Excellent welcome by staff and you are offered seat and welcome drink with garland.Check in process is taken care by staff and hassale free. Room are spacious and have all ametities 5 star hotel provides.
They had excelkent range of yummy breakfast covering Indian and Western menu.
We had an oppertunity to see 26th Jan parade organised by Taj.
Love every part of the property.
Enjoyed my stay
The hotel is very clean and comfortable. The staff and their service is impeccable and the best ! Rajiv Sharma , Lokesh and Azhar - Thankyou for your warm hospitality. You made our stay perfect !!
Shalini
Stayed 2 nights in Jan 2023
Response from Taj Ganges Varanasi on 25 Jan 2023
Dear Guest,Thank you for your appreciation and post. We will share your feedback with our entire team specially with Rajiv, Lokesh and Azhar. We are truly grateful for all the wonderful things you have said about our hotel team and its services.We look forward to welcoming you at the hotel in the near future. With best wishes and regards,Vivek SharmaGeneral ManagerTaj Ganges Varanasi and Taj Nadesar PalaceNadesar Palace GroundsVaranasi - 221 002, Uttar Pradesh, India