Superior Room, 1 Double Bed, Non Smoking, City View | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Reviews of HOTEL DOLPHIN GRAND

3 out of 5
HOTEL DOLPHIN GRAND
Bhelupur Rd, Next to LIC office, B 12 / 119, A1 ARAJI NO. 91, Varanasi, UP

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 45 reviews" "
Rating 8 - Good. 5 out of 45 reviews" "
Rating 6 - Okay. 3 out of 45 reviews" "
Rating 4 - Poor. 4 out of 45 reviews" "
Rating 2 - Terrible. 2 out of 45 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Either newly built or renovated. The place was clean and nicely appointed. Close enough to the ghats so that you can walk to it in 15 min.
Stayed 2 nights in May 2024
Response from Lakshmi Arumugam on 14 May 2024
Dear GuestGreetings!"Thank you for sharing your experience! We're delighted to hear that you found our accommodations clean and well-appointed. Being within a 15-minute walking distance to the ghats offers our guests the perfect balance of convenience and tranquility. We look forward to welcoming you back for another memorable stay!"RegardsLakshmi Arumugam

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at the Grand Dolphin. The service was warm and attentive, the hotel clean and the food quite good. As a foreign traveller, I found the area a little tricky to navigate but there were always rickshaws nearby to help me get around.
Stayed 3 nights in Apr 2024
Response from Lakshmi Arumugam on 1 May 2024
Dear Guest Greetings!Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at the Grand Dolphin. Providing warm and attentive service, maintaining cleanliness, and offering delicious food are our top priorities. We understand that navigating a new area can be challenging, but we're glad to hear that you found convenient transportation options nearby. We appreciate your feedback and hope to welcome you back again soon!RegardsLakshmi Arumugam

2/10 Terrible

Shashi

Disliked: Staff & service
Very poor breakfast
Stayed 2 nights in Apr 2024
Response from Lakshmi Arumugam on 15 Apr 2024
Dear GuestGreetings!We're genuinely sorry to hear about your disappointing experience with our breakfast. Your feedback is invaluable to us as we continually strive to improve our services. We'd like to assure you that we're taking your comments seriously and will address the issues promptly. Please accept our apologies and consider giving us another chance to provide you with a better experience in the future. If there's anything specific you'd like to share or if you have any suggestions, feel free to reach out to us directly. Thank you for bringing this to our attention.RegardsLakshmi Arumugam

6/10 Okay

Sarah

Travelled with partner
The room was pretty clean, but upon looking more closely at one of the provided bottled waters, the seal had been broken and it was filled to a different level than the other bottle with an unbroken seal.
Stayed 2 nights in Mar 2024
Response from Lakshmi Arumugam on 3 Apr 2024
Dear Ms. Sarah Greetings!Thank you for bringing this to our attention. We apologize for any inconvenience caused. Ensuring the quality and safety of our amenities is of utmost importance to us. We'll investigate this matter immediately and take appropriate action to prevent it from happening again. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.RegardsLakshmi Arumugam

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
What a fabulous find in the midst of such an amazing and vibrant city. A real oasis when a bit of peace and quiet was required. A great welcome by the whole excellent staff , including the ever helpful Krishna with his huge smile. The room was extremely well maintained, clean and comfortable. The food and service in the restaurant was as of a very good standard. The hotel is well located for walking and short rickshaw rides to all the main sights. We thoroughly enjoyed our stay here and would certainly recommend it highly to anyone visiting Varanasi.
Stayed 3 nights in Feb 2024
Response from Lakshmi Arumugam on 29 Mar 2024
Dear Mr. John Greetings!Thank you so much for your glowing review! We're thrilled to hear that you found our hotel to be a peaceful oasis in the midst of the vibrant energy of Varanasi. Our team takes great pride in providing excellent service, and it's wonderful to hear that Krishna and the rest of our staff made your stay memorable with their warm welcome and helpfulness. We're delighted that you enjoyed your comfortable room, delicious food, and convenient location. It was our pleasure to host you, and we truly appreciate your recommendation. We hope to welcome you back again soon!RegardsLakshmi Arumugam

10/10 Excellent

Sowmya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, great service
Stayed 3 nights in Feb 2024
Response from Lakshmi Arumugam on 22 Mar 2024
Dear Ms. SowmyaGreetings!We're thrilled to hear that you enjoyed your stay with us! Maintaining a clean environment and providing excellent service are our top priorities. We hope to have the pleasure of welcoming you back soon! If there's anything specific you loved about your experience, we'd love to hear it!Regards,Lakshmi Arumugam

10/10 Excellent

Edward

Liked: Staff & service, amenities, property conditions & facilities
Location is good if you want to walk down to the ghats. Restaurant is good, but vegetarian only. Room is a decent size and it all worked well but a thermostatic shower mixer would have been nice. WiFi is good. Having learned more about that area of town, I'd definitely stay there again.
Stayed 3 nights in Mar 2024
Response from Lakshmi Arumugam on 19 Mar 2024
Dear Mr. EdwardGreetings!Thank you for sharing your experience! We're glad to hear that you enjoyed our convenient location near the Ghats and found our restaurant to your liking, despite its vegetarian-only menu. We appreciate your feedback regarding the room amenities, and we'll certainly take your suggestion for a thermostatic shower mixer into consideration for future improvements. It's wonderful to know that you would choose to stay with us again, and we look forward to welcoming you back in the future!Regards,Lakshmi Arumugam

10/10 Excellent

Subir

Stayed 2 nights in Mar 2024
Response from Lakshmi Arumugam on 27 Mar 2024
Dear Guest Greetings!Absolutely thrilled to hear that you had such a fantastic experience! Thank you for taking the time to share your positive feedback with us. We strive to provide exceptional service and it's incredibly rewarding to know that we hit the mark. We can't wait to welcome you back for another wonderful stay in the future!RegardsLakshmi Arumugam

8/10 Good

Sarah

Travelled with partner
Liked: Amenities
Great value & food with western standards met
Stayed 4 nights in Feb 2024
Response from Lakshmi Arumugam on 5 Mar 2024
Dear Ms. SarahGreetings!Thank you for your kind words! We strive to offer both great value and high-quality food that meets Western standards. Your satisfaction is our top priority, and we're thrilled to hear that we've met your expectations. We look forward to serving you again soon!Thanks & RegardsLakshmi Arumugam

10/10 Excellent

Jyoti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lakshmi Arumugam on 3 Mar 2024
Dear GuestGreetings!Thankyou so much for your valuable Feedback and Rating. It was our pleasure hosting you, and we look forward to welcoming you back on your next visit to Varanasi!Regards,LAKSHMI ARUMUGAM

10/10 Excellent

yashpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lakshmi Arumugam on 2 Mar 2024
Dear GuestGreetings!Thankyou for you valuable feedback and rating.we would like to again welcome you in our premises.Thanks & RegardsLakshmi Arumugam

2/10 Terrible

Nalluru

No hot water to shower.
We could not get hot water,to shower. When called the front desk he said , they will turn the machine on, and hot water will be available in 10 min. After 10 min when I called , the front desk help said he cannot tell me when the hot water will be available. After 20 min offered to bring hot water in a bucket, if needed. In short had to shower in cold water. We were a family of 8, so all of us had to shower in cold water. The oldest member was 72 yrs old. Very upsetting after paying this kind of money.
Stayed 2 nights in Feb 2024
Response from Lakshmi Arumugam on 17 Feb 2024
Dear Guest,Greetings !First of all we deeply apologize for the inconvenience caused during your stay. Due to Some technical issues, it was happened and we deeply apologize for that.Our systems are fully automatic to avoid Manual miscommunication but unfortunately some technical issues are happened without our knowledge otherwise we were running with zero complaint about Hot and cold shower.Sincerely apologize for that. RegardsLakshmi Arumugam

4/10 Poor

Nalluru

Stayed 2 nights in Feb 2024
Response from Lakshmi Arumugam on 17 Feb 2024
Sorry for the inconvenience caused. Technical issues has happened.

10/10 Excellent

Sarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at Grand Dolphin were very helpful and courteous, starting from the front desk management to the dining staff. Laksmi from the reservation team made my car bookings to Ayodhya, Boat Tour for Ganga Aarati and Airport pick up. Prices were reasonable and she was very responsive to my requests. I would highly recommend the hotel to anyone travelling to Varanasi.
Stayed 2 nights in Feb 2024
Response from Lakshmi Arumugam on 13 Feb 2024
Thanks for your review. Looking forward to welcome you again in our premises.

10/10 Excellent

Bhavini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful. The property despite being in busy area was still very quiet and really clean.
Stayed 3 nights in Jan 2024
Response from Lakshmi Arumugam on 7 Feb 2024
Thanks for your review. Your words giving positive feedback to us.

10/10 Excellent

David

Stayed 3 nights in Dec 2023
Response from Lakshmi Arumugam on 7 Feb 2024
Thanks for your ratings. Looking forward to serve you again in our premises.

10/10 Excellent

Debrup

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel. Clean rooms and toilet. Courteous staff. Nice restaurant downstairs though they can add some of the local delicacies. Overall good experience and would recommend. Hope they can keep their high standards for years to come
Response from Lakshmi Arumugam on 7 Feb 2024
Thanks for your review Your words gives positive energy to us and thanks for your kind appreciation. Looking forward to serve you again in our premises.

8/10 Good

Sue

Stayed 1 night in Dec 2023
Response from Lakshmi Arumugam on 7 Feb 2024
Thanks for your ratings. Looking forward to serve you again in our premises.

10/10 Excellent

Freemu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lakshmi Arumugam on 7 Feb 2024
Thanks for your ratings. Looking forward to serve you again in our premises.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional newer property close to the river. Room was modern and everything worked perfectly. Service was excellent. The restaurant attracts locals and is very good.
Stayed 2 nights in Nov 2023

10/10 Excellent

Hasan

Stayed 1 night in Nov 2023
Response from Lakshmi Arumugam on 7 Feb 2024
Thanks for your ratings. Looking forward to serve you again in our premises.

10/10 Excellent

Ritu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close/ walkable to all major attractions Kashi Vishwanth temple, ghats. Excellent service, friendly staff. Had an excellent stay.
Response from Lakshmi Arumugam on 15 Apr 2024
Dear GuestGreetings!Thank you for your review! Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our hotel's proximity to major attractions convenient. Our team works hard to provide excellent service, and we're thrilled that you found them friendly and accommodating. We look forward to welcoming you back on your next visit to Kashi Vishwanath temple and the Ghats!

10/10 Excellent

Tarakeswari

Very good hosptality. Proximity to many tourist places-river, ghats, temples. Food is excellent in the restaurant. Really nice hotel placed perfectly for many activities. Thank you to the staff. We will visit again.
Stayed 1 night in Nov 2023
Response from RASHI on 24 Nov 2023
Dear Guest, Namaskar!!!I am delighted to learn that my team at Dolphin Hotels Varanasi has met your expectations during your stay with us. It's our continuous process to uplift our standards to meet Guests expectations. Many thanks for your kind words, I will surely pass your positive words to my team. I am looking forward to serving you and your loved ones in the future.Warmest RegardsRashi Asthana I 07388890013Dolphin Hotels Varanasi

10/10 Excellent

Mohan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for Banaras getaway
We really enjoyed our stay at this hotel. The rooms were super nice with comfy beds and good ameneties. The staff was very friendly and attentive to the needs of our family. This at an excellent location not too far from the popular ghats. The breakfast and lunch buffets at the restaurant were excellent in terms of variety and quality. Garima and the rest of front desk staff were very helpful in sorting out our reservation issues with hotels.com and planning our visits around the city
Stayed 3 nights in Oct 2023
Response from RASHI on 24 Nov 2023
Dear Guest, Namaskar !!!I am delighted to learn that my team at Dolphin Hotels Varanasi has met your expectations during your stay with us. It's our continuous process to uplift our standards to meet Guests expectations. Many thanks for your kind words, I will surely pass your positive words to my team. I am looking forward to serving you and your loved ones in the future. Warmest Regards Rashi Asthana I 07388890013Dolphin Hotels Varanasi

10/10 Excellent

Prabhakara Rao, Maineville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and cleanliness is really good. Had a pleasant stay.
Stayed 2 nights in Oct 2023
Response from RASHI on 24 Nov 2023
Dear Guest, Namaskar !!!I am delighted to learn that my team at Dolphin Hotels Varanasi has met your expectations during your stay with us. It's our continuous process to uplift our standards to meet Guests expectations. Many thanks for your kind words, I will surely pass your positive words to my team .I am looking forward to serving you and your loved ones in the future .Warmest RegardsRashi Asthana I 07388890013Dolphin Hotels Varanasi

10/10 Excellent

Priti

Travelled with family
Good hotel to stay in !
Stayed 4 nights in Sep 2023
Response from Lakshmi on 3 Oct 2023
Thanks for sharing your experience with us.

4/10 Poor

Neeti

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is really clean but service needs to improve all the levels. Listening to customers and communication needs to be improved. I was leaving early morning the next day and I had given cloths for laundry they did laundry late in the evening after asking the manager about status of my cloths. She promised to take care of it but didn’t.
Stayed 2 nights in Sep 2023
Response from Lakshmi on 20 Sept 2023
Dear Ms. Neeti,Greetings from Dolphin Grand, Varanasi !!!Thanks for sharing your experience with us. First of all we felt sorry for the inconvenience caused. Regularly we are collecting laundry in the morning and return at the same day after 6pm. Because of the weather condition on that day, it gets delayed. Sorry for the inconvenience caused.

8/10 Good

chakradhara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice hotel with good customer service, the only negative is noise from the road. It has good Restaurent in it and close to Gaht to travel to Ganges. With my limited time I couldn’t plan ahead but they have services which is an added adavantage for this hotel.
Stayed 1 night in Jun 2023
Response from Shakti on 17 Jun 2023
Namaste Sir, We're so grateful that you took the time to share your feed back with us. It's our pleasure to serve customer like you. We hope to serve you again. Have a Wonderful day !Warm Regards!!!!Hotel Dolphin Grand

10/10 Excellent

Kent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Brand new hotel. Immaculate and there is often a staff-member cleaning the floors or attending to guests. Great service (although being brand new some are still learning the menu items, etc.). Very attentive. Excellent bathroom. Our room’s window had a lovely tree in front of the window. Good location to get to various places. Shakti, the daytime desk manager, spoke very good English and was very keen to assist me with whatever I wanted. Great breakfast. I treated myself to this luxury after guest houses and more “average” hotels. They are trying to be eco-friendly. I got an hour and 15 minute massage for only 600 rupees (plus tip). I wish I could have afforded to stay here for more than one day.
Stayed 1 night in Apr 2023
Response from Lakshmi on 26 May 2023
Dear Guest,Namaskar!!!I am delighted to learn that my team at Dolphin Hotels Varanasi has met your expectations during your stay with us.It's our continuous process to uplift our standards to meet Guests expectations.Many thanks for your kind words, I will surely pass your positive words to my team.I am looking forward to serving you and your loved ones in the future.

10/10 Excellent

Sébastien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel
Très bon hôtel et personnel agréable.
Stayed 3 nights in Feb 2024
Response from Lakshmi Arumugam on 12 Feb 2024
Thanks for your review. Looking forward to welcome you again in our premises.

10/10 Excellent

Seungwok

Stayed 1 night in Jan 2024
Response from Lakshmi Arumugam on 7 Feb 2024
Thanks for your ratings. Looking forward to serve you again in our premises.

8/10 Good

Shota

Stayed 1 night in Dec 2023
Response from Lakshmi Arumugam on 7 Feb 2024
Thanks for your ratings.

10/10 Excellent

youngsul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lakshmi Arumugam on 7 Feb 2024
Thanks for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lakshmi on 20 Sept 2023
Thanks for your review

10/10 Excellent

Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel de estándares europeos.
Un excelente hotel de estándares europeos: limpio, nuevo, buen y rápido servicio, personal eficaz y amable. Todo silencioso, y cama muy cómoda.
Stayed 2 nights in Aug 2023
Response from Lakshmi on 15 Aug 2023
Dear Guest,Namaskar!!!I am delighted to learn that my team at Dolphin Hotels Varanasi has met your expectations during your stay with us.It's our continuous process to uplift our standards to meet Guests expectations.Many thanks for your kind words, I will surely pass your positive words to my team.I am looking forward to serving you and your loved ones in the future.Warmest RegardsLakshmi Arumugam I 07388890013Dolphin HotelsVaranasi

10/10 Excellent

TAKUYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Lakshmi on 26 May 2023
Dear Guest,Namaskar!!!I am delighted to learn that my team at Dolphin Hotels Varanasi has met your expectations during your stay with us.It's our continuous process to uplift our standards to meet Guests expectations.Many thanks for your kind words, I will surely pass your positive words to my team.I am looking forward to serving you and your loved ones in the future.