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Reviews of Dwivedi Hotels Hotel Elena

3 out of 5
Dwivedi Hotels Hotel Elena
D21/17 Ranamahal Ghat, Bangali Tola, Varanasi

Reviews

6.6
Rating 10 - Excellent. 6 out of 19 reviews" "
Rating 8 - Good. 3 out of 19 reviews" "
Rating 6 - Okay. 4 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 4 out of 19 reviews" "

6.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendously disappointed
We paid for the more expensive suite but were told that hotels/expedia had made a mistake. We were told we had been upgraded but the room was disgusting. Dead flies in the window sill. Doors rotten. Wires hanging out of the walls. We changed room twice none were any better. Given the price this is a total rip-off. The hotel doesn’t care because they don’t rely on repeat business. Personally I would stay further out and walk to the Ghats. The breakfast and Wi-Fi were both adequate
Stayed 1 night in Nov 2023

2/10 Terrible

Mousumi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Horrible. Cockroach and ants in bed. Horrible zero Maintenance. Bedbugs. Ants. Only good view of Ganges.
Stayed 2 nights in Jul 2023

4/10 Poor

Quang, portland

Disliked: Staff & service
Not friendly or genuine. Felt more like just another opportunity. Once and done.
Stayed 3 nights in May 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very special place to stay. Easy to walk to and from everywhere along the ghats, and nearby marketplaces. Anywhere else easily accessible via transport which can be arranged by the helpful staff.
Stayed 5 nights in Mar 2023

2/10 Terrible

Jenna

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend this property. Extremely dirty, found multiple bugs seconds after entering the room. Mouse hold in the room. Photos do not match what it actually looks like. Hotel staff was sleeping on the floors of the hotel. Please update your photos to reflect what the property actually looks like as it is very misleading. We left immediately to go to another hotel. Would not recommend.
Stayed 3 nights in Oct 2022

6/10 Okay

Benjamin

Liked: Staff & service
On the river/hidden in narrow alleys.
Budget hotel but in a great location with a view over the ganges. terrace restaurant overlooking river. Quite an adventure to weave through narrow alleyways to find the poorly marked hotel. Needed to ask a dozen locals where next to turn to get there.Very convenient near the top of the stairs of one of the ghars. short walk to the Aarti ceremony. don't go there if you have a lot of luggage.
Stayed 1 night in Feb 2020
Response from Dwivedi Hotels Team on 13 Feb 2020
Dear Benjamin, Thank you for sharing your great time here. It's most important for our upcoming guests. You wrote real things that you got. Varanasi is a heritage city and it's called the "city of alleys." Our property is located on the ghat. You need to walk 600 meters from the main road to the hotel but no need to carry your luggage by yourself. We always provide staff to assist you with your luggage. We do not say it, you can read in all other reviews, Anyways We ensure you for the next trip in the Varanasi, you will not face any difficulties from our side. I hope, you are a well and happy journey in advance for your next trip to Varanasi.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent as it’s right on the river. It’s a very old property that’s been renovated (heater didn’t work and shower required buckets) but worth staying there as it’s right in the heart of everything. Staff were very friendly and helpful.
Stayed 1 night in Jan 2020
Response from Naveen Singh on 16 Jan 2020
Thank you for sharing your great time here. I hope, you enjoyed our hotel. If the heater doesn't work you can call our reception. Our front office service is 24*7. Anyways I'll update everything. Don't forget to visit again. Always welcome to Varanasi.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Excellent location.
Stayed 1 night in Dec 2019
Response from Naveen on 18 Dec 2019
Thank you for sharing your great time here. I hope you enjoyed with us. Always welcome to Varanasi. Please visit me again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfectly situated on the ghats and is close to all the main riverside attractions. I stayed in the Saptarishi Suite for two nights and was very happy with the room and the value I received. The room was clean, had good climate control (both fans and an ac unit that worked), good hot water (with a working shower head), good toilet, and an amazing view of the holy Ganges. The WiFi was also reliable, and they had an affordable laundry service. The restaurant was delicious as well—it had a wide selection of Indian, Chinese, and other dishes, and I ate there for breakfast and dinner each day of my stay. The best part, however, was the staff. They really went out of their way time and again to make guests comfortable. I asked for directions and information several times and they eagerly assisted. They also organized taxi drivers for me from Varanasi airport, to and from Sarnath, and to Bodh Gaya at reasonable prices. They also provided tons of free bottled water each day, which was an absolute must in the humid climate and saved me a little money. I’ve read some reviews complaining about the hotel being inaccessible by car and hard to find among the confusing riverside alleys; however, I informed them of my arrival in advance and they met me at the taxi dropoff point on the Main road, carried my luggage, and led me to the room. I don’t think you’ll find a better value with hotels along the ghats, and you definitely won’t find nicer staff!
Stayed 2 nights in Sep 2019
Response from Naveen on 15 Sept 2019
Thank you so much for sharing your great time here. We are really very happy for your stay with us. I hope, you will come again. Always welcome to Varanasi.

6/10 Okay

Gilles Lionel

Liked: Staff & service
Disliked: Cleanliness
Personnels très sympas ! Propreté a revoir ! Les serviettes et draps sont pas nettoyés correctement . Ils devraient investir dans machines a laver et sécheuses . Hôtel très bien situé .
Stayed 20 nights in Dec 2023

8/10 Good

MASASHI

Stayed 1 night in Dec 2023

10/10 Excellent

Kana

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

4/10 Poor

dario

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
if we consider the position this is perferct: just on the Gange, with a fantastic view of the River. If we consider the hotel itself then the problems start: talking about the rooms don't get attracted by the definition of "suite" that is simply ridicolous. Not to talk about the service and the conditions of the room: at 5 pm the room was not yet cleaned and vc was leaking for the 2 days I spent there !!!! I would not repeat such experience
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
なによりもスタッフの方々がとてもフレンドリー！ 一人旅でしたが、チェックインの時から色んな話をして、デリーにいた時は不安でしたが、バラナシのこのホテルに来てからはとても安心して滞在を楽しむことができました！ フロントと少し離れたところに部屋があります。部屋のあるエリアからガンジス川が一望できるためゆっくりホテルでガンジス川を眺めながら過ごすことができました。 朝食はインド風と外国風を選ぶことができて、私はインド風のカレーをたべましたが、とても美味しかった。フロントの方々が皆で飲んでいた？チャイもわけていただいたり良い思い出がこのホテルでたくさんできました。本当に日本人に特にオススメな、素敵なホテルです。 このホテルに、日本語がとても上手なBabuという男の方がいます。2日間一緒にバラナシをまわって案内してくれました。本当に日本語が上手で、バラナシのことがとても好きなのが伝わってくるくらい、なんでも教えてくれます。 フロントの方に言えばわかると思いますが、もしバラナシのガイドなどを考えている方がいたら、ぜひBabuにお願いするのがいいと思います！ 日本人の気持ちがよくわかる、素敵な方です。このホテルに泊まって、本当にたくさんの良い方々と出会うことができました！ ありがとう！
Stayed 2 nights in Oct 2019
Response from Naveen Singh on 19 Nov 2019
Thank you for expended your great time here, I hope you enjoyed it with us. Don't forget to visit again. Always welcome to Varanasi.

6/10 Okay

JUAN

Disliked: Cleanliness, property conditions & facilities
lo mejor del hotel su situación y las vistas al Ganges.. Complicado llegar por tu cuenta desde el aeropuerto salvo que te organicen ellos el trayecto Habitación en mal estado , armario con termitas.
Stayed 1 night in Aug 2019
Response from Naveen on 26 Aug 2019
Thank you for expended your great time here. I hope, when you will come will be upgraded all of your major point that is possible because mostly thing are depend on the holy city Varanasi. I hope you will come again. Always welcome to Varanasi.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Naveen on 13 Aug 2019
Thank you for expended your great time here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Personal amable, instalaciones que cumplen con lo necesario para una estancia cómoda, excelente ubicación a la orilla del Gabges, lo malo es que no limpian la habitación y el servicio de comida podría mejorar mucho
Stayed 3 nights in Jul 2019
Response from Naveen on 6 Aug 2019
Thank you for sharing your real time feedback with your great time here. I hope, when you'll come again everything will get improve.

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Varanasi
Très bien situé, wifi super, très accueillant! Déjeuner très bon mais devons changer d'hôtel pour y manger!
Stayed 2 nights in Jun 2019
Response from Naveen Singh on 4 Jul 2019
Merci d'avoir dépensé votre bon temps ici. J'espère que tu reviendras. Toujours bienvenue à Varanasi.