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Reviews of Diamond Hotel

3.5 out of 5
Diamond Hotel
Bhelupur, Varanasi, Uttar Pradesh

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 37 reviews" "
Rating 8 - Good. 13 out of 37 reviews" "
Rating 6 - Okay. 13 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

7.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Rajesh

Travelled with family
Liked: Property conditions & facilities, room comfort
Inefficient room service
The hotel room was good however the room service was poorly managed as either they managed to provide ordered items to incorrect rooms or they missed the service until we reminded them. Internet connection was really bad. They provided coffee two times that were spoiled without checking.
Stayed 4 nights in Jul 2022
Response from Pankaj Mishra on 10 Aug 2022
Dear Mr. Rajesh Greetings , Thanks For writing review to , your valuable suggestion always help us in improving our services we will improve our F &b services part , i assure you next visit will be delightful , we expect your next visit very soon. Team diamond hotel

10/10 Excellent

Pratap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean spacious rooms. Polite staff. Paid attention to the requests. Restaurant is decent. Excellent service in the restaurant
Stayed 1 night in Jan 2022
Response from Pankaj Mishra,General Manager on 15 Jan 2022
We would like to thank you for your valuable feedback. We again assure you that we will make your stay more comfortable in your next visit. Hope to have you with us again.

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019
Response from Ahmed on 24 Apr 2019
We would like to thank you for your valuable feedback. We again assure you that we will make your stay more comfortable in your next visit. Hope to have you with us again.

4/10 Poor

shiv

Disliked: Staff & service, property conditions & facilities, room comfort
Excellent location and comfortable stay
Good stay, nice location.A bit pricy, but a god hotel to stay and enjoy Varanasi
Stayed 3 nights in Feb 2019
Response from Parvez Ahmed on 20 Feb 2019
We are glad you enjoyed your stay with us. Thank you for your kind words of appreciation.

8/10 Good

ShankarRaman

Liked: Cleanliness, staff & service
Second time not so lucky..
This is the second time I am staying in this hotel. The first time had a great experience but not so this time. Breakfast as usual was good. Service as usual good. The room allotted was next to the road and hence road noise percolated into the room till 10:30pm. Morning as usual was noisy. A great disappointment was TV. I could watch only free sports channels which meant was not able to watch India vs Australia test match. With a 3 star rating you expect at least this much to be done.
Stayed 3 nights in Dec 2018
Response from Ahmed on 15 Jan 2019
We would like to thank you sharing your feedback with us. We offer our sincere apology towards inconvenience caused during your stay. We are working on the points you have mentioned and soon will be able to enhance the guest satisfaction, your patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel

6/10 Okay

AMIT, Thane (West)

Food was nit so great but quantity us good. It's a budget hotel. Not very savy.
Stayed 3 nights in Nov 2018
Response from Ahmed on 23 Nov 2018
We would like to thank you for your valuable feedback. We again assure you that we will make your stay more comfortable in your next visit. Hope to have you with us again.

8/10 Good

Indraneil, Kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good. However, TV could not be watched as new service provider was introduced at the hotel but set up was not good. Besides this rate given to me by Expedia and rate charged by hotel did not match. Hotel charged me more. I had to pay Rs. 4000 more. I will lodge an official complain about this.
Stayed 5 nights in Oct 2018
Response from SARDARI KAUL on 8 Nov 2018
Dear Indraneil, Greetings from Diamond Hotel !!! Thanks for your valued feedback. My apologies for inconvenience of TV as we were upgrading the services. While going through your bill I did found that on amount of Rs. 4096/- was over charged due to lack of communication. I feel sorry for this , please communicate your Bank details for the transfer of the same to your account. I appreciate your long patronage and looking forward to meet you in person on your next visit. Best wishes & warm regards SARDARI KAUL VICE PRESIDENT AND GENERAL MANAGER MOB – +91- 9986755644

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Diamond hotel Bhelupur Varanasi
Hotel is decent and the rooms are well maintained and taken care of. The Wi-Fi did work at all and inspite of repeated feedback to rectify it, the hotel staff were not able to attend to it. In today's world this is a major negative for the hotel. Rest of the hotel is fine.
Stayed 5 nights in Jul 2018
Response from Parvez Ahmed on 2 Aug 2018
We would like to thank you for sharing your feedback with us. Your feedback has been well noted and shared with the team. Feedback like yours gives us the strength to vigorously pursue higher guest satisfaction and make necessary improvements. You patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel.

10/10 Excellent

Nirnimesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Staying at Diamond hotel, is always amazing. The staff is very helpful and hospitality is at par with 5-star hotels. The food is excellent and never gave me or my family any issues. The rooms are always clean and have no issues
Stayed 3 nights in Jun 2018
Response from Parvez Ahmed on 9 Jul 2018
We are glad you enjoyed your stay with us. Thank you for your kind words of appreciation.

6/10 Okay

MOHIT

Liked: Cleanliness, property conditions & facilities, room comfort
Ok rooms poor wifi but good location
Hotel was nice but the staff was not well trained. Breakfast was very simple and just ok. Wifi was horrible - it was slow and was not working for 2 days. Even after complaining it was not addressed. Good point is the location which is next to the mall. The rooms are clean but tad old looking.
Response from Ahmed on 26 Apr 2018
We would like to thank you for sharing your feedback with us. We are working on the points you have mentioned and soon will be able to enhance the guest satisfaction. You patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No peace and quite at all
The hotel presents well and check in was fine, except we were given 2 singles rather than than the king advertised.Problem was rectified within 15 mins.The noise of 1, the street, 2 being woken at 5am and 6 am by call to prayer (if we had known a mosque was so close we would not have booked here)3 By far the worst was the rude person in a close room who contiually walked the corridor in the early morning talking on his phone. The breakfast menu had no food suitable for western taste bar a bit of fruit some cornflakes and eggs. They do not serve any alcohol at all.We were the only Caucasians inthe hotel during our stay. Would not recommend.
Stayed 3 nights in Mar 2018
Response from Ahmed on 13 Mar 2018
We would like to thank you for sharing your feedback with us. We are sorry that you did not receive good service.Your feedback has been well noted and shared with the team.Feedback like yours gives us the strength to vigorously pursue higher guest satisfaction and make necessary improvements. You patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel.

6/10 Okay

M, SFO, USA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Needs fixes/attention by management
Renovated rooms are good and rooms are spacious.... Front desk crowded most of time with single person attending to customers; Room not cleaned/serviced every day; Safe deposit locker did not work and the one who could fix never came in 2 days; restaurent service takes time if there are more than 4 out of 10-15 tables occuped; cannot set temperature in room even though AC works, blanket for twin size bed small where imagine cold room with not fully covered body due to not decent size blanket...
Stayed 2 nights in Feb 2018
Response from Ahmed on 28 Feb 2018
We would like to thank you for sharing your feedback with us. We are working on the points you have mentioned and soon will be able to enhance the guest satisfaction. You patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family hotel , very simple, the breakfast is ok and also lunch and dinner.
Stayed 2 nights in Feb 2018
Response from Ahmed on 24 Feb 2018
We would like to thank you for sharing your feedback with us. We are delighted to know that your stay with us was comfortable. Your feedback has been well noted and shared with the team. Feedback like yours gives us the strength to vigorously pursue higher guest satisfaction and make necessary improvements. You patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel.

10/10 Excellent

ShankarRaman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for stay
Booked the hotel after looking at the reviews. Stayed for 5 nights. Good points : Close to the gullies of Varanasi but on a main road. Service is excellent but the people are very tight-lipped (as Wodehouse would have said "Stiff upper lip"). However one of the best stays and I enjoyed every bit of it. Negative point : But being in the main road has its own disadvantages of noise pollution. Suggestion: Probably a room at the back of the Hotel would be good. No complaints on stay.
Stayed 5 nights in Jan 2018
Response from Parvez Ahmed on 2 Feb 2018
We would like to thank you for sharing your feedback with us. We are delighted to know that your stay with us was comfortable. Feedback like yours gives us the strength to vigorously pursue higher guest satisfaction and make necessary improvements. You patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
A decent place to stay. Not extraordinary though!
Stayed 4 nights in Jan 2018
Response from Ahmed on 15 Jan 2018
We would like to thank you for sharing your feedback with us. We are delighted to know that your stay with us was comfortable. Feedback like yours gives us the strength to vigorously pursue higher guest satisfaction and make necessary improvements. You patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel.

6/10 Okay

Santiago, Mexico

Liked: Staff & service, room comfort
Confortable hotel close to places of interest
The hotel is close to the river, you can walk to places of interest. Breakfast was very good, and staff is nice and try to help. Our room was big and confortable with air conditioner..
Stayed 2 nights in Oct 2017
Response from Shridhar Mishra on 3 Nov 2017
We would like to thank you for sharing your feedback with us. We are delighted to know that your stay with us was comfortable. Your feedback has been well noted and shared with the team. Feedback like yours gives us the strength to vigorously pursue higher guest satisfaction and make necessary improvements. You patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel.

10/10 Excellent

Indraneil , Kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel with pleading staff.
Good experience. Comfortable stay. Pleasing staff. Food quality is good, however, few items mentioned in the menu card were not available, when ordered. The price of food also seemed on the higher side.
Response from Shridhar Mishra on 3 Nov 2017
We would like to thank you for sharing your feedback with us. We are delighted to know that your stay with us was comfortable. Your feedback has been well noted and shared with the team. Feedback like yours gives us the strength to vigorously pursue higher guest satisfaction and make necessary improvements. You patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
wifi issues and very slow food services. but rest fantastic
Stayed 1 night in May 2017

6/10 Okay

Verified traveller

Disliked: Staff & service
The Hotel reception is very unfriendly.
The hotel reception desk is very unfriendly. Doesn't know how to treat guests. Though room was okay, the management staff was not courteous. We are asking some question about the local places, but the guy at the reception desk did not offer any information on local interest. He was just there to collect payments.
Response from Parvez Ahmed on 28 Apr 2017
We would like to thank you for your valuable feedback ,we offer our sincere apology towards inconvenience caused during your stay & at the same time will give you an assurance to make your stay comfortable during your next visit , hope to have you with as again.

4/10 Poor

kelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sort of rude front desk.
Be careful with this hotel. If you book for a week, and decide like I did to cancel your room prematurely because of the noise, even if you tell them ahead of time several days in advance, they will not let you out of the reservation. The rooms were pretty nice, but the noise level was insane.

6/10 Okay

Samir, Kolkata

Liked: Staff & service
Disliked: Room comfort
Mediocre hotel
I was there for three nights. Hotel staff is friendly. I had reservation for 3 persons in a room. The third bed was not a regular bed, and was a roll away bed that was not suitable for sleeping an adult. The additional charge for the third person was substantial though. I came back with a back pain. The shower curtain did not extend all the way down to the shower area partition curb. The bathroom floor got flooded after every shower. The hotel staff is apparently aware of the problem, and still rents the room. The hotel is very stingy on number of towels. They gave us only 2 bath towels and one hand towel. I had to request an extra bath towel and one hand towel every day. Breakfast area is very small and we had to eat breakfast in hotel lobby area on occasions. Often there were short supply of silverware in the breakfast area. Breakfast items are very limited. Dining hall is nice. Food preparations were not very good. Overall the place is okay for a short stay but I will probably look elsewhere next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and friendly staff
Nice location and ample car parking makes this hotel a good choice for travellers using own transport. Helpful and friendly staff, good food made our stay a remarkable one. Will definitely stay at the hotel in future.

10/10 Excellent

DREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
While the hotel is a little faded, it is clean, and the rooms are huge. If you want a tour, skip the desk downstairs, and visit the hostel around the corner.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean facility. enjoyed the stay. Staff are very helpful. Breakfast was also very good. it had dosa on day and uppitu on another day.

6/10 Okay

Alun, wales

Dry hotel, decent value for money
Restaurant is poor and dry too. But the rest of the hotel is adequate enough. Clientele is Indian middle class. 150 rupee and 20 mins from railway. Varanasi is filthy even by Indian standards.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Varanasi
Staff was great. Any problem we had was addressed promptly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice with very helpful staff and close to the river.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't call it a diamond
The hotel is very overpriced, I would say two to three times what it should be for what one gets, but this seems to be typical for Varanasi these days, unfortunately. The wifi did not function at all, except for in the lobby. Actually, the fact that it did work fine in the lobby shows that their failure to have it work upstairs (They just ignored repeated requests to fix it) can only be due to incompetence, laziness, or some other moral failing. Breakfast was mediocre, and though they have a Cafe Coffee Day machine for making real coffee, they charge extra for that, which is so petty considering the exorbitant price of the hotel.

10/10 Excellent

Abhiram, Kharagpur, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a wonderful experience to stay with this hotel. Centrally located and well connected.

8/10 Good

Tsuyoshi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Kazu, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お値段レベルの良いホテル
☆良いところ レストランが程よいレベル。 部屋が清潔 トラベルデスクが機能している。 アーリーチェックインが可能だった。 ☆悪いところ お湯が緩い。 コップが微妙に汚れている。
Stayed 1 night in Dec 2017
Response from Parvez Ahmed on 13 Dec 2017
We would like to thank you for sharing your feedback with us. We are delighted to know that your stay with us was comfortable. Feedback like yours gives us the strength to vigorously pursue higher guest satisfaction and make necessary improvements. You patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel.

8/10 Good

F, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's nice hotel in Varanasi
The security was good and hotel staff is very polite! The room has big TV and safty box! But the bed sheet and towel was not perfect dry...
Stayed 1 night in Aug 2017

6/10 Okay

Annelies

Liked: Staff & service
Varanasi ist Indien

8/10 Good

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpio y cómodo hotel en varanasi
Es un hotel un poco anodino pero cómodo y limpio. Está ubicado cerca de los gaths pero fuera del casco histórico, por lo que la zona es más limpia y agradable por la noche. El personal es muy amable. El hotel estaba muy limpio y era comodo

10/10 Excellent

Leandro

Liked: Staff & service, property conditions & facilities, room comfort
Limpio, cómodo y personal muy amable
Está bien ubicado, cerca de assi gath. La zona es tranquila. Es un hotel muy correcto y el personal muy amable. Está limpio y es cómodo. Excelente calidad para su precio.

8/10 Good

INJA

Liked: Cleanliness, staff & service
습기는 심하나 okay수준의 호텔
더블룸보다 트윈룸 추천. 겐자스강 때문인지 상당히 습기가 심했음. 건물도 전체적으로 오래되었음. 하지만 트윈룸에서 묵는다면 바라나시의 다른 호텔들과 비교했을 때 괜찮은 편임. 규모도 좀 있고, 도로가에 있어서 이동하기도 편하고. 길거리 릭샤기사들도 다 이 호텔을 알기 때문에 이동하기 용이함. 호텔가격에 아침/저녁에 포함되어 있어서 따로 레스토랑 찾지 않고 편하게 식사할 수 있음. 직원들도 친절한 편임.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
メインのゲートよりやや遠い
夜にフロントにいたスタッフは親身に話を聞いて助けてくれたけど、朝になったら冷たい態度のスタッフに変わっており、スタッフのレベルに差がある。 ドライヤーは要リクエストとなっていたがなかった。 シャワーはお湯であったかい。 朝ごはんの種類が少ない。