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Location is close to Costco and restaurants.
Didn't like that you can't provide your Marriott number because the reservation was booked thru a third party.
Shouldn't make a difference
Gayle
Stayed 2 nights in May 2024
Response from Kyle B on 7 May 2024
Hi Gayle,Thank you for staying with us and for taking the time to leave feedback. I'm glad you enjoyed the stay and I hope we get the chance to welcome you back again. I understand your frustration about the points. Part of the purpose of the rewards program is to encourage members to book directly through the hotel websites, but I do understand where your coming from and I hope it did not impact your stay too much.Thank you again for staying with us and have a great day!
2/10 Terrible
Christina
6 May 2024
Disliked: Staff & service
Christina
Stayed 2 nights in May 2024
Response from Kyle B on 7 May 2024
Hello Christina,My apologies that your stay did not meet expectations. We strive to provide a great experience for our guests so if you have any more information on how we could have better served you, please feel free to reach out.Thank you for your time and for the feedback. It helps us give you a better stay in the future.kbyrd@innventures.com
Amazing service. Very understanding about my service animal and COVID diagnosis.
Delicious hot breakfast available in the mornings.
Beautiful park right behind the hotel.
Pauline
Stayed 3 nights in Jan 2024
Response from Kyle B on 8 Jan 2024
Hello Pauline,Thank you for staying with us and for taking the time to leave us your feedback. I hope you are feeling better and that we can welcome you and your furry friend back again.Have a great day!
Good stay. front desk was very friendly and personable. missed the waffle machine but understand why they were removed.
Anna
Stayed 1 night in Nov 2023
Response from Kyle B on 17 Nov 2023
Hi Anna,Thanks for staying and for the review. I'm glad you enjoyed the stay. We are always working on improving so we may see the waffle machine return in the future as well. I hope we can welcome you back again.Have a great day!
There was an outdoor area with a fire pit and a grill. And lots of comfy seating which overlooked a park.
Sybil
Stayed 4 nights in Nov 2023
Response from Kyle B on 8 Nov 2023
Hi Sybil,Thank you for staying with us! I'm so glad you enjoyed the stay and got to enjoy the patio area. I hope we can welcome you back again.Have a great day!
Hello Rachelle,Thank you for staying with us and for taking the time to leave your feedback. I'm glad you enjoyed the stay and I hope we can welcome you back again soon.Have a great day!
Nondescript front but behind is a quiet city park with walking paths, a small wetlands and lovely green space, in addition to pool, jacuzzi and BBQ area. Across the parking lot are two restaurants. Rooms have kitchens.
Jeffrey
Stayed 1 night in Sep 2023
Response from Kyle B on 29 Sept 2023
Hi Jeffrey,Thank you for staying with us and for the review! I'm happy to see that you enjoyed the stay and I hope you got to enjoy the surrounding area and amenities.Thank you again for your time and I hope we can welcome you back again!Have a great day!
10/10 Excellent
Iain
2 Sept 2023
Iain
Stayed 7 nights in Aug 2023
Response from Kyle B on 11 Sept 2023
Hello Lain,Thank you so much for the rating. I'm glad that you enjoyed the stay and I hope we can welcome you back again.Have a great day!
Really nice place with friendly staff, modern rooms and design, pet friendly, park right next door.
Teri
Stayed 1 night in Aug 2023
Response from Kyle B on 18 Aug 2023
Thanks for staying with us and for the review! I'm glad you enjoyed the stay and I hope you got to enjoy some of the amenities and surrounding area. We will see you next time!
I rated it average because of the extra fee for parking and poor breakfast choices. Went to breakfast only once. Hot dishes were prepackaged microwaved fare - not appetizing.
William
Stayed 14 nights in Jul 2023
Response from Kyle B on 1 Aug 2023
Hello William,Thank you for staying with us and for leaving your feedback. I'm sorry the stay did not exceed your expectations, but I hope you had a good trip to Vancouver. We are always working on improving and the breakfast is something we are constantly working on.Thank you again and have a great day!
10/10 Excellent
Shirley G
18 Jul 2023
Shirley G
Stayed 1 night in Jul 2023
Response from Kyle B on 19 Jul 2023
Hi Shirley,Thank you for the rating! I'm glad you enjoyed the stay. I hope we can welcome you back again!Have a great day!
10/10 Excellent
Christine
15 Jul 2023
Christine
Stayed 4 nights in Jul 2023
Response from Kyle B on 19 Jul 2023
Hi Christine,Thank you for the rating! I'm glad you enjoyed the stay. I hope we can welcome you back again!Have a great day!
10/10 Excellent
Sherry
8 Jul 2023
Sherry
Stayed 1 night in Jul 2023
Response from Kyle B on 11 Jul 2023
Thanks for the review, Sherry!I'm glad you enjoyed the stay and I hope we can welcome you back again. Have a great day!
10/10 Excellent
Eric
26 Jun 2023
Eric
Stayed 1 night in Jun 2023
Response from Kyle B on 27 Jun 2023
Thanks for the rating! I'm glad that you enjoyed the stay. I hope we can welcome you back again soon.
Hi Xiaoping,Thank you so much for the review! I'm glad you enjoyed the stay.I hope we can welcome you back again.
10/10 Excellent
SHU MEI
22 May 2023
Liked: Cleanliness, staff & service
Clean , comfortable outside nature park is perfect place to relax
SHU MEI
Stayed 1 night in May 2023
Response from Kyle B on 30 May 2023
Hi She Mei,Thanks for staying with us and for the review. I'm glad you enjoyed the stay and got to relax in the park. I hope we can welcome you back again soon!
Pool was closed, so that was a bummer, but otherwise, this property was awesome, staff was super helpful and accommodating, and breakfast was pretty good. Bonus points for how clean everything was! Frogs on the bog out back were entertaining and surprisingly loud! Didn’t affect our sleep at all, but thought it was worth mentioning. 🙂
Sandra
Stayed 1 night in May 2023
Response from Kyle B on 15 May 2023
Hi Sandra,Thank you for staying with us and for the feedback. I'm glad you enjoyed your stay and the accompanying wildlife. I'm sorry that the pool was not ready for you, but I am sure it will be when we can welcome you back again.Thanks again and have a great day!
3rd time staying at this location. Will return but will avoid room 206 as it sits directly above air-conditioning compressors, which shake the room when they turn on. Felt and sounded like a jet taking off! Otherwise, quiet and pleasant.
laurie
Stayed 1 night in Apr 2023
Response from Kyle B on 15 May 2023
Hello Laurie,Thank you so much for staying with us and for taking the time to leave us your feedback. I'm so sorry about the noise from the compressor. We will have our maintenance team look into that. I hope it did not impact your stay too much.We look forward to welcoming you back again. Have a great day!
Hello,Thank you for staying with us and for leaving a rating. We're glad you enjoyed the stay and I hope we can welcome you back again!Have a great day!
Nice and quiet with superb customer service. The beds were very cozy and everything was super clean. There is a delicious French restaurant in the same parking lot. I can't wait to visit again and stay at this Towneplace Suites.
Teersa
Stayed 3 nights in Apr 2023
Response from Kyle B on 25 Apr 2023
Hello Teersa,Thank you so much for staying and for leaving us your feedback. I'm glad that you enjoyed the stay and we were able to provide a comfortable place for you. We can't to welcome you back again!
Very accommodating great breakfast staff was very pleasant and efficient.
Caitlin
Stayed 1 night in Apr 2023
Response from Kyle B on 20 Apr 2023
Hello and thank you for staying with us.I'm glad you enjoyed the stay and that our breakfast team left you with a good impression.I hope we can welcome you back again soon.
10/10 Excellent
Kim
16 Apr 2023
Kim
Stayed 1 night in Apr 2023
Response from Kyle B on 20 Apr 2023
Thank you so much for the rating. I'm glad you had a great stay!
Thank you so much for the rating. I'm happy to see that you enjoyed your visit and I hope we can welcome you back again soon.
8/10 Good
Laura
28 Mar 2023
Laura
Stayed 1 night in Mar 2023
Response from Kyle B on 30 Mar 2023
Hello Laura,Thank you for staying with us and for the rating. I hope your trip was successful.Have a great day and I hope we can welcome you back again.
2/10 Terrible
David
23 Mar 2023
David
Stayed 2 nights in Mar 2023
Response from Kyle B on 24 Mar 2023
Hello David,My apologies that you had such a terrible stay. If you have any details on what made it so terrible for you or what we could have done to make it more pleasant, I would love to here it.
I reserved a suite for 3 adults. We had a king bed and a sofa bed. One adult needed to sleep on the sofa bed which had a very thin, old mattress and the bar of the sofa bed was extremely uncomfortable. Newer sofa beds do have a configuration that no longer uses a bar traveling across the bed. When I asked about it, I was told that sofa beds are used by children and therefore it was not something guests usually had a complaint. Note to self, when reserving for adults there needs to be beds for all adults. We also experienced issues with being unable to connect to the internet and I had to use my hot spot.
Diane
Stayed 2 nights in Sep 2022
Response from Kyle B on 5 Sept 2022
Hello,Thank you for staying with us and for leaving your feedback. I'm sorry that the sofa bed was not to your liking. I can understand your frustration with that. I will make sure to take your comments into consideration when making changes for the future. Thank you for letting us know about the internet issues as well. We are in the process of upgrading that system as well.Thank you again for your time and I hope the inconvenience that you experienced did not impact your visit to the area too much.Have a great day and I hope we can welcome you back again in the future.
4/10 Poor
Kristina
Travelled with family
16 Aug 2022
Liked: Cleanliness, staff & service
Disliked: Room comfort
Well i waited like 2 hrs after check in time to finally get a room. Then when I finally checked in the didn’t tell me it was a room with accessibility so we were a little shocked. We got a 2 bedroom and 2 bathroom so it would be easier to get ready but no one was comfortable showering in the other as it was with accessibility no one bought slippers for that shower. When called if there was another room they just said it was all the had that night. We spend all that money for an extra bathroom no one used.
Kristina
Stayed 2 nights in Aug 2022
Response from Kyle B on 16 Aug 2022
Hello,
My apologies that your stay was less than satisfactory. It is very unusual to have to wait that long after check in time for a room and I am sorry if that was your experience. I can understand how frustrating that would be.
I really appreciate you bringing this issue to our attention so I can follow up with our team members.
Again, my apologies for any inconvenience that you experienced.
Originally they didnt charge for parking but now they do. But because when I called several week before about the parking they said they'll honor the free parking but they lied. They're extremely short but they still charge the same which does not make sense.
This place was perfect for our stay! We stayed in a one-bedroom king suite. The room was clean, spacious, and the kitchen had everything we needed. The location is great; right next to HUB and La Provence, so lots of great food options just a parking-lot walk away. Close to freeways and other shopping/eating options too.
The only "bad" thing I would say is that the breakfast options weren't the best I've ever seen, but were still sufficient for our needs. We didn't stay here because of the free breakfast anyways!
Verified traveller
Stayed 8 nights in Jul 2022
Response from Kyle B on 27 Jul 2022
Thank you for the review!
I'm glad you enjoyed the stay and that you were able to take advantage of the location and some of the good food we have around. I'm sorry if the breakfast fell a little short of expectations. We are always working to improve and will take your comments into consideration while we make changes.
Thanks again for the feedback and for choosing to stay with us. I hope we can welcome you back again soon!
There are two restaurants in walking distance and on Thursday a Farmer's Market serving many choices. Behind the building is a large park with walking trails, a playground, and a small wetland which you can't see from road. Basic pool and hottub, ok gym. Serves breakfast. No other restaurant in the hotel. Rooms large with fridge and range. Would be good for family.
Jeffrey
Stayed 4 nights in Jun 2022
Response from Kyle B on 21 Jun 2022
Hi Jeffrey,
Thank you for the review and for staying with us! I'm glad you enjoyed the stay and I hope you got to enjoy all the neighboring activities that you outlined. We love our location and I'm glad you liked it as well.
Thank you again and have a great day!
Just a quick overnight. Centrally located to shops and eateries. With a French bakery right across the parking lot! Safe. Hot breakfast.
Bed was a bit crunchy hard for me and the TV did not work despite staff attempts as well. Too tired to move rooms. Has brand new feel. Very clean. Good amenities to cook on your own if you want. Would definitely stay again.
Tei
Stayed 1 night in Jun 2022
Response from Kyle B on 9 Jun 2022
Hi Tei,
Thank you so much staying with us and for taking the time to leave us your feedback. I'm glad you enjoyed your stay and felt comfortable here with us.
I hope we can welcome you back again soon!
The property was in a great location i.e., it's away from congested areas, it had a great walking trail (for pets and people), playground for kids. There's a wonderful restaurant across the parking lot. The only negative- we were surprised that we were charged $10 for parking when the location didn't seem to warrant an extra charge- it wasn't mentioned in the precheckout itinerary...
Annabelle
Stayed 1 night in Jun 2022
Response from Kyle B on 9 Jun 2022
Hi Annabelle,
I'm happy to hear you enjoyed your stay with us. I'm sorry for the confusion about the parking. It should have been mentioned while booking and on any confirmations and my apology if we missed that. I hope it did not impact your stay too much and that we can welcome you back again!
Thank you for staying with us and for taking the time to leave us a review.
Have a great day,