Desk, blackout curtains, iron/ironing board, free cots/infant beds

Reviews of Best Western Inn Of Vancouver

2.5 out of 5
Best Western Inn Of Vancouver
11506 NE 3rd Street, Vancouver, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 175 out of 497 reviews" "
Rating 8 - Good. 187 out of 497 reviews" "
Rating 6 - Okay. 83 out of 497 reviews" "
Rating 4 - Poor. 26 out of 497 reviews" "
Rating 2 - Terrible. 26 out of 497 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

JUDY

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean room, nice landscaping. Noisy area.
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Dear Judy, Thank you so much for staying with us. We really hope to see you again soon!

6/10 Okay

Heather

Stayed 3 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a quiet, clean, and comfortable hotel that I will definitely book again. The beds are incredibly soft and the breakfast was perfect.
Stayed 3 nights in Apr 2024
Response from Manager on 30 Apr 2024
Dear Sarah, Thank you for staying with us. We're so glad to hear you enjoyed your stay. We hope to see you again soon!

8/10 Good

Carstyn

Stayed 2 nights in Apr 2024

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Dear Teresa, Thank you for staying with us!

8/10 Good

Brockton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great locations, for a decient price, and I had no major issues. I would certainly book again.
Stayed 5 nights in Apr 2024
Response from Manager on 25 Apr 2024
Dear Brockton, Thank you for staying with us. We hope to see you again soon!

6/10 Okay

Gregory

Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Dear Gregory, Thank you for staying with us.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and gym
Stayed 1 night in Apr 2024
Response from Manager on 21 Apr 2024
Dear Robert, Thank you for staying with us. We hope that you enjoyed your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was very clean newer remodel staff was very friendly
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Dear Michael,Thank you for staying with us! We're so glad to hear our work pays off with our guests. Thank you for taking the time to leave a review.

10/10 Excellent

Jessica

Stayed 5 nights in Apr 2024
Response from Manager on 14 Apr 2024
Dear Jessica, Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient. Many dining options close by.
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Dear Virginia, Thank you for staying with us. We are located near so many dining options, yet tucked away from all the noise. We are glad to see you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Dear Elizabeth, Thank you so much for staying with us. Our staff works very hard to ensure a great experience for our guests and it is always so nice to see comments like these that make everything we do worth it. We hope to see you again soon!

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk receptionist was reception
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Dear Enrique, Thank you for staying with us, we hope you enjoyed your stay with us.

6/10 Okay

robert

Stayed 3 nights in Apr 2024
Response from Manager on 30 Apr 2024
Dear Robert,Thank you for staying with us!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Dear Brenda, Thank you staying with us. We hope we made your stay enjoyable.

8/10 Good

Livier

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice and quiet and comfortable
Stayed 1 night in Mar 2024
Response from Manager on 30 Mar 2024
Dear Livier, Thank you for staying with us. We are so glad to hear you had a nice and comfortable stay. See you again soon!

10/10 Excellent

Jeffrey

Quick overnight before flight from PDX
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Dear Jeffrey, Thank you for staying with us. We're glad to see you enjoyed your stay.

4/10 Poor

cori

Travelled with family
First room we got put in smelled so bad of Marijuana we had to ask to be moved. Was told rooms had to be checked before we couldget a room.
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Dear Cori, Our front desk staff checks every room before new guests check in, we were busier than expected this weekend which made it a little difficult for our staff. We are so sorry to hear the first room was not smelling the best, truth is there are some people that just do not respect hotel policies. Glad to know we had another room to assign to you. Hope that besides this incident you were able to have a great weekend!

8/10 Good

Sorin

Stayed 3 nights in Feb 2024
Response from Manager on 20 Feb 2024
Dear Sorin, Thank you for staying with us. We hope you enjoyed your stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
New rooms but.
Construction going on. Don't stay if you want to relax with peace and quiet. Showers are hot as hell or cold as ice. Lots of activity in neighborhood. Location not great.
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Dear Anonymous, Wish we knew who you were so we can look into the room you stayed in to fix the shower problem. While we are getting some things done, we make sure workers are here during working hours. We are located near stores, freeways and very close to the airport, far away from main roads that we don't get the noise, yet so close.

8/10 Good

Veaceslav

Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Dear Veaceslav, Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Saul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Dear Saul, We are so happy to hear you enjoyed your stay. We hope to see you again soon!

8/10 Good

Dominique

Stayed 1 night in Jan 2024
Response from Manager on 11 Jan 2024
Dear Dominique, Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Augustine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 31 Dec 2023
Dear Augustine, Thank you for staying with us!

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 8 Dec 2023
Dear Donna, Thank you so much for staying with us, we hope to see again soon!

10/10 Excellent

LAURA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Dear Laura, Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Gerald

Travelled with group
Liked: Amenities
Nice parking area. Well lit
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Dear Gerald, Thank you for staying with us. We hope we see again soon!

4/10 Poor

Anthony

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The toilet came pre clogged and there was no plunger so we couldn’t fix it. Mighty inconvenient when we got it around 8pm for a single night. The heater was off when we came in and the beds had the thinnest blanket you have ever seen, wild for late fall. There were no extra blankets so it was a cold night. The towels were similar to sandpaper. It was quiet, clean, and we felt safe, but that’s all I can say.
Stayed 1 night in Nov 2023
Response from Manager on 13 Nov 2023
Dear Anthony, I am really sorry to hear you had this experience with us. Had we known that the toilet was clogged we wouldn't have had it available to rent. We certainly do have plungers. We also have extra blankets available upon request. As we do our best to help our environment and save energy to help the planet, we usually start turning heaters for guests in lower temperatures, when it is around mid 60's we don't find it quite necessary yet however we have no problem doing do if requested by a guest. Regarding our towels we will make sure to speak with our supplier that takes care of our chemicals to see if there is an issue with our softener. We really appreciate your feedback as this really helps us better understand our guests.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
Dear Kenneth, We're so glad you enjoyed your stay with us. We hope to see you again soon!

4/10 Poor

Laurie

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Manager on 19 Oct 2023
Dear Laurie, We're sorry to hear you didn't enjoy your stay with us. We appreciate feedback from our guests as this helps us improve.

10/10 Excellent

Ramin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 4 nights in Oct 2023
Response from Manager on 13 Nov 2023
Dear Ramin, Thank you very much for staying with us. We hope to see you again soon!

10/10 Excellent

Robert, Carmel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Very well maintained Fairly priced
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
Dear Robert, We are so glad to hear you enjoyed your stay with us. We hope to see you again soon!

4/10 Poor

Sabrina, Kannapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good & staff was nice. I had issues with check in. They didn't have my updated itinerary so I had to pay more for the first night of my stay.
Stayed 6 nights in Sep 2023
Response from Manager on 11 Oct 2023
Dear Sabrina, We really appreciate you staying with us. Unfortunately the information was never sent over to us from the third party. We apologize for any inconvenience.

10/10 Excellent

Michael Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the breakfast each morning.
Stayed 4 nights in Oct 2023
Response from Manager on 10 Oct 2023
Dear Michael, Thank you for staying with us. We are happy to hear you enjoyed the breakfast. Hope to see you again soon!

10/10 Excellent

Nicholas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly and the morning breakfast was good. Loved the pancake machine. Great value for the money.
Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Dear Nicholas, Happy to hear you enjoyed your stay with us. We hope you come see us again soon!

6/10 Okay

dianna

Liked: Staff & service
Unit seemed dark
Stayed 3 nights in Sep 2023
Response from Manager on 5 Oct 2023
Dear Dianna,Sorry to hear you didn't like the lighting in the room. We hope everything else was ok for you.

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service
Not bad but not up to Best Western standards
It was ok. I stay at Best Western hotels because I know there is an assumption of quality that is above average to most options. This hotel has changed my mind. Moving forward I will no longer reserve Best Western based on it's name.
Stayed 1 night in Sep 2023
Response from Manager on 29 Sept 2023
Dear William, Thank you for staying with us. I am sorry to hear you did not have a good experience. While we can't pin point what the issue was, please note that we follow Best Western guidelines on products we use. There are different tiers to Best Westerns, and each tier offers different amenities. I really hope you reconsider staying with Best Western Branded hotel in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and convenient!
Our stay was very relaxing. We had a weekend away with no kiddos. We enjoyed all the local food, the RV Inn Resort in Amphitheater was close by and Uber was available for easy travel, The hotel hospitality was on point. We will stay again.
Stayed 3 nights in Sep 2023
Response from Manager on 16 Sept 2023
Dear Nicole, Thank you so much for staying with us! We are very glad to hear you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

DIANE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to our daughter's home, nice location close to the freeway.
Stayed 4 nights in Aug 2023
Response from Manager on 13 Sept 2023
Dear Diane, We are so happy to hear that enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

James

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Dear James, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find
Stayed 1 night in Sep 2023
Response from Manager on 8 Sept 2023
Dear Sylvia, I'm sorry to hear that you did not enjoy your stay with us. Wish we knew the reason as that is the only way we can improve for our future guests.

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 6 Sept 2023
Dear Martin, Thank you for staying with us.

2/10 Terrible

Luis

Stayed 1 night in Sep 2023
Response from Nicole on 29 Sept 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Stacey

Business traveller
Liked: Room comfort
Disliked: Staff & service
No receipts anymore? Business trip.
I specifically asked for a receipt. They said it would be emailed. Still haven't received it.
Stayed 1 night in Aug 2023
Response from Manager on 6 Sept 2023
Dear Stacey, Your receipt was emailed to you at the time of booking.

10/10 Excellent

Doratha

Stayed 1 night in Aug 2023
Response from Manager on 13 Sept 2023
Dear Doratha, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Debra

Stayed 1 night in Aug 2023
Response from Manager on 8 Sept 2023
Dear Debra, Thank you for staying with us.

6/10 Okay

Albert

Good overall
Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Dear Albert, Thank you for staying with us.

10/10 Excellent

Yelena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, safe, clean, quiet and affordable prices!
Stayed 2 nights in Jul 2023
Response from Manager on 1 Aug 2023
Dear Yelena, We're so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Thank you for staying with us!

10/10 Excellent

ANNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Nice stay. Facility is clean well-maintained and the staff is friendly. The swimming, pool and workout area or clean and comfortable. The indoor what pool is heated. The motel is very close to lots of businesses and restaurants.
Stayed 3 nights in Jul 2023
Response from Manager on 1 Aug 2023
Dear Anne, We are so glad to hear your enjoyed your stay. Our staff works very hard to provide a clean and comfortable place for our guests and it is always to nice when guests like your self let us know. Thank you!