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Reviews of Palacio Santa Clara, Autograph Collection

4 out of 5
Palacio Santa Clara, Autograph Collection
Calle Pascual y Genis 22, Valencia

Reviews

9.6

Exceptional

Rating 10 - Excellent. 108 out of 131 reviews" "
Rating 8 - Good. 19 out of 131 reviews" "
Rating 6 - Okay. 2 out of 131 reviews" "
Rating 4 - Poor. 2 out of 131 reviews" "
Rating 2 - Terrible. 0 out of 131 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Darwin, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, on the side of old town. Staff were so friendly and gave us great recommendations to eat. Definitely stay here again if we come to Valencia.
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 20 Apr 2024
Dear Darwin,Thank you for sharing your experience with us.Our goal is to provide our guests with the best service possible and with nice memories. We will be glad to welcome again to Valencia in the future.Best regards

10/10 Excellent

Sari

Liked: Cleanliness
fantastic location and incredible staff
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 20 Apr 2024
Dear Sari,Thank you for sharing your feedback about your stay with us. We are glad you spent a pleasant holiday at Palacio Santa Clara and you enjoyed the location and our attentive personal.We hope to see you again.Best regards,

10/10 Excellent

Tamara, Delray Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been to Valencia many times, this was the best hotel by far. Giulio at front desk is the best.
Stayed 6 nights in Feb 2024
Response from Giulio on 30 Mar 2024
Dear Ms. Tamara,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Front Office team

10/10 Excellent

Oya, Lansing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has surpassed our expectations by all means. Beautifully restored historic building with wonderful details. Our room was so comfortable, clean, and nicey decorated. It is a terrific neighborhood, very central on a quiet street. There are various cafes and restaurants in the surrounding area. The hotel staff was excellent too. Given the quality of hotel and its surrounding, it felt like a bargain! Highly recommended.
Stayed 3 nights in Feb 2024
Response from Giulio on 30 Mar 2024
Dear Oya,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Front Office team

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estadía fue realmente encantadora, desde nuestra llegada se nos trató muy cálidamente. Debemos halagar también cada detalle que tuvo el staff para con nosotros. Nos sentíamos muy consentidos por parte de ustedes, cuidan y están al tanto de la comodidad y elegancia. Muchas gracias!
Response from El equipo de Palacio Santa Clara on 17 Jan 2024
Estimado Nicholas,Gracias por tomarse un tiempo en valorar su reciente estadía con nosotros y por sus amables palabras. Nos es muy gratificante saber que hemos estado a la altura de sus expectativas ya que siempre intentamos ofrecer un servicio personalizado a nuestros clientes y que cada experiencia sea única e inolvidable.Esperamos verla pronto de nuevo.Un saludo y hasta pronto!El equipo de Palacio Santa Clara

10/10 Excellent

Gillian

Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Susane

Stayed 3 nights in Dec 2023

10/10 Excellent

thomas

Stayed 1 night in Oct 2023
Response from Giulio on 16 Dec 2023
Dear Mr. Thomas,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Front office team

10/10 Excellent

John Michael Lewis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel in a great location with excellent staff. Highly recommended
Stayed 3 nights in Nov 2023
Response from Giulio on 16 Dec 2023
Dear Mr. Lewis,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Front office team

10/10 Excellent

Evangelos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints. Room was clean, stuff was very helpful. Location is on a commercial road - but near the historical center and not noisy at all
Response from Giulio on 16 Nov 2023
Dear Evangelos,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Front office team

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, and great location
The hotel is in an excellent location for exploring Valencia. The hotel itself is beautifully decorated and the rooms are very comfortable. The hotel staff are very friendly and try to be as helpful as possible. I would thoroughly recommend a stay here if you are visiting Valencia.
Stayed 2 nights in Oct 2023
Response from Giulio on 16 Nov 2023
Dear Ms. Anne,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Front office team

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Giulio on 16 Nov 2023
Dear Mr. Andreas,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Front office team

8/10 Good

Andrea, Lorton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Marriott hotel and the first one we stayed in during our Spain visit. This was an expensive hotel but we still had to pay for everything - using the bikes, breakfast (which was just ok and expensive), water in the room (if you ran out of the small ones they gave you). Compared to the other properties we stayed at all of these things were free. I would probably not stay in a Marriott again in Europe if I have different options. Also we got a bottle of cava in all of the other hotels we booked through Expedia (even though we didn’t drink it) except for this hotel. The bedding was the best at this hotel. Also the room was loud. We were in a room under the rooftop terrace and we could hear furniture being moved around at all times of the day. We requested and paid more for a city view room and there was no city view in any of the rooms. The first room offered was on the first floor and faced out to the trash can s and bus lanes. So we ended up with an interior facing room which was quiet and much better. The room was nice. Overall a very average experience and not comparable to the other Spainish hotels we stayed in. Marriott needs to look at their competition!
Stayed 3 nights in Sep 2023
Response from Giulio Clementi on 28 Sept 2023
Dear Mr. Andrea,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio C.Front office team

10/10 Excellent

Rose

Travelled with group
Liked: Amenities
We loved staying here. Beautiful hotel with a nice little roof terrace with a pool. The staff were so lovely and helpful too helping with bike rental and restaurant recommendations. Really well located within walking distance to all the main sightseeing points in the historic centre and near to the metro line too to getting to and from the airport. Highly recommend this lovely hotel.
Stayed 3 nights in Sep 2023
Response from Palacio Santa Clara Team on 24 Sept 2023
Dear Rose,thank you very much for sharing your feedback with us!We are glad to know you had a great experience with us and that our staff met your expectations of what a good customer service is.We hope to see you again in the next future.Kind regards,

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th – 7th August 2023 I am going to put down random thoughts / comments as they spring up: - refreshing ice-cold water served upon arrival, and that was really a great 1st impression when it was 35C on the afternoon we arrived - Friendly smiling male staff immediately stepped out to greet when we alighted the taxi ( flat rate Euro30 ) - We were in Room 409, rather smallish yet pleasant, quiet, clean and fresh-smelling - A cosy boutique hotel with a small restaurant and a bar on the G/F before reaching the lifts - Shower not at all powerful but good that shower cubicle was not leaking; drainage smooth but the metal plate is situated right in the middle of the cubicle floor so always stepping on it and the feeling is not hygienic enough - Shampoo body wash conditioner in commercial bottles secured on the wall - Jacuzzi in the tub; tub has ½ glass shield and with rain shower head - Rain shower normal handheld shower in shower cubicle too - Phone ( call #9 to front desk ) not working so we had to physically go down whenever we wanted to speak with the staff - TV in room not working. Informed front desk on day 2 and then we were told the hotel was undergoing system upgrade, a thing nobody had alerted us when we checked in. As a result, we had complimentary breakfast as compensation the next day. Breakfast was typical of what is usually served in hotels , with eggs made to order
Stayed 3 nights in Aug 2023
Response from Palacio Santa Clara Hotel on 24 Sept 2023
Dear Carol,thank you very much for such a detailed review. Your feedback is extremely important for us to identify areas of improvement and keep on offering the best customer service ever.Once again, thank you for your feedback and we hope to see you again in the future.Kind regards,Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, aesthetic and wonderful staff
From check in to check out our stay here was marvellous. The room decor is chic and considered, comfortable and stylish and the lobby is the same. Room a little smaller than ideal but has everything you need and plenty of natural light, cleaned to a high standard each day and top marks on the products/ eco friendly toiletries. The staff were fantastic and the food and drink was good. If you’re looking to sunbathe it’s annoying that they only have four loungers and the pool is small but does the job. There was a huge number of Americans taking ‘masters of the universe’ style business calls on the rooftop throughout our stay, as if that was an acceptable thing to do, but the Agua di Valencia’s are a great aid in tuning those out.
Stayed 5 nights in Sep 2023
Response from Palacio Santa Clara Team on 24 Sept 2023
Dear Guest,thank you very much for sharing your feedback with us and with future guests!We will transmit your comments about the sunbeds to the General Manager to keep improving the services we offer.Best regards,

10/10 Excellent

Gerard, Chevy Chase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fanrastic location to explore the old town of Valencia, very friendly and helpful staff. Room a little small for cost but beautifully decorated. Breakfast menu, both content and taste the only disappointing features of an otherwise wonderful two night's stay.
Stayed 2 nights in Aug 2023
Response from Giulio on 2 Sept 2023
Dear Mr. Gerard,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio C.Front office team

10/10 Excellent

Joseph, Henderson

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is fabulous! The staff members are friendly, courteous, professional and helpful. The rooms are spacious and beautifully appointed. The location is close to the city center and transportation. Rates 5 stars!
Stayed 4 nights in Aug 2023
Response from Giulio on 30 Aug 2023
Dear Mr. Joseph,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio C.Front office team

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing, 60 rooms which were full, but so quiet! The accommodation is lovely and it’s kept to a very high standard. The staff are amazing and so helpful, they tell you to treat it like your second home and it was, can’t compliment all the staff enough! This is my second time staying here and it just get’s better and better, I stayed 14 nights on my own and was looked after by everyone! All I can say to finish is stay here you won’t regret it( I may regret saying that though as it maybe more difficult for me to stay as it will be full)
Stayed 14 nights in Aug 2023
Response from Giulio on 30 Aug 2023
Dear Mr. David,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio C.Front Office team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Giulio on 30 Aug 2023
Dear Mr. Paul,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio C.

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very clean.Breakfast nice but over priced
Stayed 3 nights in Aug 2023
Response from Giulio on 30 Aug 2023
Dear Mr. Piattelli,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio C.Front Office team

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property right in the heart of Valencia. Staff are fabulous and did not find anything I would want to change. Rooms are well maintained with good facilities and the lovely roof top splash pool is a bonus. Check in was one of the best I have had.,
Stayed 3 nights in Aug 2023
Response from Palacio Santa Clara Team on 14 Aug 2023
Dear Mr. John,thank you very much for taking the time to share your feedback with us.We are glad your experience was positive from check in to check out and we are proud to know we met your expectations.We hope to see you again in the next future.Kind regards,Palacio Santa Clara Team

10/10 Excellent

Ric

Stayed 2 nights in Aug 2023
Response from Giulio on 30 Aug 2023
Dear Mr. Ric,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio C.Front Office team

8/10 Good

Dom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are attentive and very welcoming. The property and indeed the rooms are modern and tastefully decorated. The hotel is situated centrally and minutes from many bars and shops. The air con in our room was faulty and whilst we let them know, it was not fixed. The service can sometimes be slow upstairs on the roof teŕrace. Whilst they were again, very nice, the service was at times, painfully slow. Think they need more staff to cope.
Stayed 4 nights in Aug 2023
Response from Giulio on 8 Aug 2023
Dear Mr. Martinez,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio ClementiFront office team

10/10 Excellent

Anna, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and in an amazing location with a wonderful rooftop terrace with a great little pool and the most amazingly hlepfuland friendly staff!!!
Stayed 3 nights in Aug 2023
Response from Giulio on 7 Aug 2023
Dear Ms. Eisenberg,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio ClementiFront office team

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and very helpful staff! Gorgeous rooms and very clean! Would stay here again!
Stayed 2 nights in Jul 2023
Response from Giulio on 7 Aug 2023
Dear Ms. Duback,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio ClementiFront office team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Giulio on 7 Aug 2023
Dear Mr. Andrew,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio ClementiFront office team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2023
Response from Giulio on 7 Aug 2023
Dear Mr. King,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio ClementiFront office team

10/10 Excellent

Gordon, East Setauket

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is gorgeous and well maintained. The staff could not do enough for us. Very friendly and helpful.
Stayed 4 nights in Jun 2023
Response from Giulio on 7 Aug 2023
Dear Mr. Gordon,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio ClementiFront office team

8/10 Good

Marco

Stayed 2 nights in May 2023
Response from Giulio on 7 Aug 2023
Dear Mr. Zermeno,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio ClementiFront office team

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location, lovely hotel
Stayed 3 nights in Jun 2023
Response from Giulio on 7 Aug 2023
Dear Ms. Catherine,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio ClementiFront Office teamHotel Palacio Santa Clara

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Loved this hotel. Great, central location. Classy decor. Super comfortable beds and rooms. Staff very friendly and professional. Would stay again.
Stayed 3 nights in Jun 2023
Response from Giulio on 7 Aug 2023
Dear Mr. Kingsbury,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio ClementiFront office teamHotel Palacio Santa Clara

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Excellent hotel, thoroughly recommend. Staff were friendly and helpful and could not do enough for us. They also had bike to hire for free.
Stayed 3 nights in May 2023

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Stayed 5 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and friendly staff very clean and comfortable beds in very large rooms.
Stayed 3 nights in Apr 2023

10/10 Excellent

Philip, Huntingdon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality hotel in an excellent location
Stayed 3 nights in Apr 2023

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel, with modern amenities and excellent service. Location is also excellent and convenient
Stayed 2 nights in Apr 2023

10/10 Excellent

Nataly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient, beautiful and classy
Stayed 3 nights in Apr 2023

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our València stay.
We loved our room. It was very comfortable and central. We put in lots of steps. Our interaction with the staff was minimal but they were very helpful.
Stayed 3 nights in Apr 2023

10/10 Excellent

samer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms however it is worth the money
Stayed 7 nights in Feb 2023
Response from Front Office Team on 8 Mar 2023
Dear Samer,thank you very much for your review. We are disappointed to know that you found our rooms to be a little bit small but happy you enjoyed your stay with us.We hope to see you back whenever your travels bring you back to Valencia.Kind regards,Front Office Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely property, superb staff
A lovely hotel in a great location with extremely attentive staff. We really enjoyed our stay and will certainly be back.
Stayed 4 nights in Feb 2023
Response from Palacio Santa Clara on 23 Feb 2023
Dear Mark,thank you very much for your review. We are proud to know that our staff succeeded in making your stay a pleasant one. We always strive to provide our guests with the best customer service and the best experience possible.We look forward to have you back!Kind regards,Palacio Santa Clara Team

10/10 Excellent

Jack, Dunn Loring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was stylish and well laid out. The shower was awesome!
Response from Palacio Santa Clara Team on 7 Jan 2023
Dear Jack,thank you very much for your excellent review.We are glad to know you liked your room and you enjoyed the style of the hotel, inspired by the original building that was built in the 20's.We hope to see you again in the next future.Kind regards,Palacio Santa Clara Team

10/10 Excellent

Donal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Beautiful hotel in a great location. Excellent facilities and gorgeous room, would highly recommend
Stayed 2 nights in Nov 2022
Response from Andrea Mora on 25 Nov 2022
Dear Mr.Donal,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Front office team

10/10 Excellent

camille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2022
Response from Palacio Santa Clara Team on 21 Nov 2022
Dear Camille,thank you very much for taking the time to rate our hotel. We are glad to know you enjoyed your stay with us and that nothing was too much trouble.We look forward to seeing you again!Kind regards,Palacio Santa Clara Team

8/10 Good

Aga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with good quality rooms the property is located in the center of Valencia very close to shopping and cinema the hotel serves an excellent breakfast and the staff are super friendly, and speak English and many other languages. The gym is very small and it is in a property down the street
Stayed 2 nights in Sep 2022
Response from Palacio Santa Clara on 31 Oct 2022
Dear AgaOn behalf of the team, thank you so much for sharing your feedback about your stay. We're glad to read you spent a great time with us, and we hope to see you again in Palacio Santa ClaraKind RegardsPalacio Santa Clara Team

10/10 Excellent

Diane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!
Stayed 2 nights in Oct 2022
Response from Palacio Santa Clara on 31 Oct 2022
Dear DianeOn behalf of the team, we would like to thank you for sharing your experience during your stay in Palacio Santa Clara. We are happy to know your stay was satisfactory, and we hope to see you again in our hotel.Kind regardsPalacio Santa Clara Team

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and created a great atmosphere! The breakfasts were amazing and the rooms cleaned to perfection and a great size and very quiet! If k was to make one change it’s to have some slightly higher chairs tables in the restaurant/bar area, as I’m quite tall and found them a little low! Having said that it is very minor point and would have no reservations on recommending this property highly! I will be staying there again soon!
Stayed 5 nights in Oct 2022
Response from Palacio Santa Clara on 23 Oct 2022
Dear DavidThank you so much for your kind words. Is a pleasure to read you had a great stay with us and you loved the restaurant and the other areas of the hotel.We hope to see you again in Palacio Santa ClaraKind RegardsFront Office Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic few days
Very comfortable stay for three nights. Welcoming staff, excellent food and drink and beautiful rooms. Really conveniently located for metro to airport and bus right outside to city or arts and sciences. We would come back. Rooftop pool a little cool.
Stayed 3 nights in Sep 2022
Response from Jorge Ordaz on 2 Oct 2022
Thank you so much for your kind words about your stay in Palacio Santa Clara. Is a pleasure for us to read your experience was satisfactory, and will be a pleasure to see you again in Palacio Santa ClaraKind RegardsPalacio Santa Clara Team