The staff were great. I arrived early and they managed to get me into my room early as well. My room faced a busy street and when I enquired about changing rooms, they moved me to a room away from the busy street. The hotel room came with breakfast and dinner. Both were buffet style and with excellent choices for every dietary type. The food was really good. I had booked a tour that included des dinner one night, and they accommodated that by allowing me to have free lunch instead.
The Internet was spotty at times, cutting in and out. Also for a 4 star hotel, the room lacked some basic amenities like a mini fridge and the bathroom had no body lotion which I have gotten at almost all other 4 star hotels. The soap dispenser in the shower gave little soap, necessitating me to take off dispenser cap to shower.
Location is great as it is right across from a beautiful park. The old Town is about a 20 minute easy walk (all flat). I was able to walk everywhere I wanted to go