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Reviews of Hotel Las Arenas Balneario Resort

5 out of 5
Hotel Las Arenas Balneario Resort
Eugenia Vines 22-24, Valencia, Valencia

Reviews

9.4

Exceptional

Rating 10 - Excellent. 729 out of 1003 reviews" "
Rating 8 - Good. 213 out of 1003 reviews" "
Rating 6 - Okay. 39 out of 1003 reviews" "
Rating 4 - Poor. 15 out of 1003 reviews" "
Rating 2 - Terrible. 7 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful hotel, 5 star luxury, all staff were exceptional & attentive…highly recommend & hope to come back someday!
Stayed 3 nights in May 2024
Response from Sergio Ramos – Room Division Manager on 21 May 2024
Dear guest,Thank you so much for your wonderful feedback !!Regards

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service, location, comfortable beds and food! Would definitely return.
Stayed 2 nights in May 2024
Response from Sergio Ramos – Room Division Manager on 21 May 2024
Dear guest,Thank you so much for your wonderful feedback !!Regards

10/10 Excellent

Houda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxuous property near the beach, great in summer. I loved the promenade, the pool. Bus close to the property to go to city center.
Stayed 3 nights in May 2024
Response from Carolina Mercé -Duty Manager on 19 May 2024
Dear Mr. Hamdani,Thank you for your comments! we hope you to come back very soon to enjoy our facilites,Best Regards

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 5 days in the hotel very much. Very nice and helpful staff, beautiful property, long walks at the beach right in front of the hotel. We will go back.
Stayed 5 nights in May 2024
Response from Sergio Ramos - Director de Alojamiento on 13 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant. Beautiful. Awesome pool and gym. Wonderful location on a very clean beach
Stayed 3 nights in May 2024
Response from Sergio Ramos - Director de Alojamiento on 13 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

FERNANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great !
Stayed 1 night in May 2024
Response from Sergio Ramos - Director de Alojamiento on 13 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent top end hotel
Stayed 6 nights in Apr 2024
Response from Sergio Ramos - Director de Alojamiento on 13 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Beatriz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs update urgently! No towels on the bathroom
Stayed 4 nights in May 2024
Response from Sergio Ramos – Room Division Manager on 13 May 2024
Dear guest,Thank you for your feedback !! We take good note of your comments for improvement.Regards

10/10 Excellent

Debra

Travelled with partner
Great staff
Stayed 6 nights in Apr 2024
Response from Sergio Ramos - Director de Alojamiento on 14 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is every bit 5*. The staff are helpfull . The facilities are brilliant. The pool is huge and always someone cleaning around it . Wood high highly recommend. recce
Stayed 1 night in May 2024
Response from Sergio Ramos – Room Division Manager on 6 May 2024
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just like it.. wonderfull staff
Stayed 1 night in Apr 2024
Response from Sergio Ramos – Room Division Manager on 6 May 2024
Dear guest,Thank you so much for your wonderful feedback !!Regards

10/10 Excellent

David, Blue Mountains

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing
Stayed 1 night in Apr 2024
Response from Sergio Ramos – Room Division Manager on 25 Apr 2024
Dear guest,Thank you so much for your wonderful feedback !!Regards

10/10 Excellent

Dorle, pacific palisades

Liked: Cleanliness, staff & service, property conditions & facilities
I will be back
Stayed 4 nights in Apr 2024
Response from Sergio Ramos – Room Division Manager on 22 Apr 2024
Dear guest,Thank you so much for your wonderful feedback !!Regards

10/10 Excellent

shadi

Stayed 2 nights in Mar 2024
Response from Sergio Ramos - Room Division Manager on 2 Apr 2024
Dear Guest,Thank you so much for taking the time to write your detailed review.We are happy to read that we exceeded your expectations in all aspects.Looking forward to welcome you again in a near future,Best regards,

2/10 Terrible

Inderpal

Travelled with family
Disliked: Staff & service
One of the worst experience with Hotel Management I ever had. Expedia helped me get refund as we did not stay. Hotel manager was not helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Michael M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Very helpful and friendly staff. We will definitely come back.
Stayed 5 nights in Mar 2024
Response from Sergio Ramos - Director de Alojamiento on 28 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Nate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect.
Stayed 1 night in Mar 2024
Response from Carolina Mercé -Duty Manager on 14 Mar 2024
Dear Nate,Thank you for your comments, we hope to welcome you very soon!Best Regards,

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good experience. Staff are wonderful, friendly and they seem to carry out everything they do with enthusiasm and care. My only doubt is that breakfast is a little frenzied but I guess, that is the nature of buffet breakfasts.
Stayed 4 nights in Feb 2024
Response from Sergio Ramos - Director de Alojamiento on 27 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Maksymilian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and great amenities. Room is pretty standard but area is great
Stayed 1 night in Feb 2024
Response from Carolina Mercé -Duty Manager on 24 Feb 2024
Dear Maksymilian, Thank you very much for your comments, we hope you can come back very soon!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, great service, clean. Restaurant: brunch was good, dinner was just ok.
Stayed 3 nights in Feb 2024
Response from Sergio Ramos - Room Division Manager on 22 Feb 2024
Dear guest,Thank you very much for your comments regarding your recent stay with us, which I will share with my team.I appreciate very much your time in sharing your comments and I look forward to welcoming you back soon.Sincerely.

10/10 Excellent

Francisco H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service !! Great location !! Excellent support from Staff to organize all excursions (Thaks Marina!!!)
Stayed 2 nights in Feb 2024
Response from Sergio Ramos – Room Division Manager on 22 Feb 2024
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to go back!
This hotel was such a pleasant surprise! The service was impeccable, the location was perfect on the beach, and the facilities were amazing.
Stayed 2 nights in Jan 2024
Response from Sergio Ramos - Room Division Manager on 29 Jan 2024
Dear guest,We appreciate your kind comments and we thank you for choosing Las Arenas for your stay.We are happy that all the services and facilities reached your expectations.We look forward to serve you again soon.Sincerely,

10/10 Excellent

jeffrey c

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like we were treated like royalty
Stayed 3 nights in Dec 2023
Response from Sergio Ramos - Director de Alojamiento on 24 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Laura

Stayed 2 nights in Jan 2024
Response from Sergio Ramos - Director de Alojamiento on 8 Feb 2024
Estimada clientaMuchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

10/10 Excellent

Nitin

Stayed 1 night in Jan 2024
Response from Sergio Ramos - Director de Alojamiento on 16 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Pierrette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and amazing stsff!
Stayed 7 nights in Jan 2024
Response from Carolina Mercé -Duty Manager on 14 Jan 2024
Thank you very much! We are happy you enjoyed your stay with us and invite you to come back very soon!Best Regards

10/10 Excellent

Leonardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sergio Ramos – Room Division Manager on 11 Jan 2024
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property with lots of parking.
Stayed 1 night in Dec 2023
Response from Sergio Ramos – Room Division Manager on 11 Jan 2024
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,

10/10 Excellent

Amrik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sergio Ramos – Room Division Manager on 29 Dec 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,

10/10 Excellent

Richard G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peefect
Excellent from start to finish, improvements made since our last visit pre-COVID. Faultless, staff fantastic.
Stayed 2 nights in Dec 2023
Response from Carolina Mercé -Duty Manager on 17 Dec 2023
¡Thank you for your comments! We hope you could come back very soon and enjoy our facilities.Best Regards,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, great service.
Stayed 2 nights in Dec 2023
Response from Carolina Mercé -Duty Manager on 17 Dec 2023
¡Thank you for your comments! We invite you to come back very soon and enjoy our facilitiesBest Regards,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to train station, easy valet parking, great location on the beach.
Stayed 1 night in Dec 2023
Response from Carolina Mercé -Duty Manager on 7 Dec 2023
Dear Guest, Thank you for your comments!We try to get better everyday.We hope to welcome you very soon.

6/10 Okay

Onnaedo

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was incredible, but unfortunately the property did not match. The hotel needs either to be torn down and rebuilt to a smaller more eco friendly hotel. If not, it needs to be desperately updated. The breakfast was not that great and even looked like some of the food was reheated from yesterday. The pillows were incredibly uncomfortable and I did it sleep well.
Stayed 1 night in Dec 2023
Response from Sergio Ramos - Room Division Manager on 18 Dec 2023
Dear Guest,Thank you so much for taking the time to write your detailed review.We are happy to read that we exceeded your expectations in almost all of the aspects and we take good note of your comments for improvement.Looking forward to welcome you again in a near future,Best regards,

10/10 Excellent

Laverne

Stayed 5 nights in Nov 2023
Response from Sergio Ramos – Room Division Manager on 22 Nov 2023
Dear guest,Thank you so much for your wonderful feedback !!Regards

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sergio Ramos – Room Division Manager on 15 Nov 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing here
Stayed 1 night in Nov 2023
Response from Sergio Ramos - Director de Alojamiento on 2 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view of the Mediterranean
What a great location! The hotel was very clean, and the service was amazing. Enjoyed everything about this stay, from the food to the massage!
Stayed 3 nights in Oct 2023
Response from Sergio Ramos – Room Division Manager on 18 Oct 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,

6/10 Okay

James

Stayed 6 nights in Oct 2023
Response from Sergio Ramos – Room Division Manager on 15 Nov 2023
Dear guest,Thank you for your feedback !!Regards

10/10 Excellent

Edward

Beautiful beach area. Lots of nearby beachfront restaurants
Stayed 3 nights in Oct 2023
Response from Sergio Ramos – Room Division Manager on 18 Oct 2023
Dear guest,Thank you so much for your wonderful feedback !!Regards

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is absolutely fabulous and they have very friendly and helpful staff.
Stayed 2 nights in Oct 2023
Response from Sergio Ramos – Room Division Manager on 15 Oct 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,

10/10 Excellent

Viktorya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sergio Ramos – Room Division Manager on 15 Oct 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Sergio Ramos – Room Division Manager on 15 Oct 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,

10/10 Excellent

Liliana

Stayed 4 nights in Oct 2023
Response from Sergio Ramos - Director de Alojamiento on 2 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Meryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel 5 stars all round!!!! Beautiful serene pools and wonderful food.
Stayed 1 night in Aug 2023
Response from Sergio Ramos - Director de Alojamiento on 22 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Holly

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful
Absolutely beautiful hotel/resort. The staff was amazing and the amenities are exceptional. Make sure to book a massage at the Spa and have some cava at the pool. Highly recommend!!!
Stayed 2 nights in Sep 2023
Response from Sergio Ramos – Room Division Manager on 21 Sept 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,

10/10 Excellent

Arkady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veiw from room
Stayed 2 nights in Sep 2023
Response from Sergio Ramos – Room Division Manager on 21 Sept 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lacking in atmosphere - the bars & the pool area could have benefited from some music or a DJ to enliven the mood. It’s far too quiet and would not return as a result.
Stayed 2 nights in Sep 2023
Response from Carolina Mercé -Duty Manager on 10 Sept 2023
Dear Guest,Thank you for your comments, always well received! we work to improve everyday. We hope you had a very nice stay and invite you to come back.Regards,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Everything about the hotel is fantastic. Very nice bedroom with comfortable bed and great bathroom facilities. Breakfast has a great array of options. The pool and spa facilities are amazing, with a very convenient bar by the pool with friendly staff. We had dinner at the sushi bar on our last night and it was some of the best sushi we have ever had. Also the beef taco was exquisite. All round a 10/10 experience that I would recommend to anyone.
Stayed 5 nights in Aug 2023
Response from Carolina Mercé -Duty Manager on 10 Sept 2023
Dear Amy,thank you for your comments. We are very happy your stay in our hotel was great! We work everyday to improve! We hope you come back to visit us!Best regards,

10/10 Excellent

Julia, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2023
Response from Sergio Ramos – Room Division Manager on 30 Aug 2023
Dear guest,Thank you so much for your wonderful feedback !!Regards

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the building infrastructure along with the professional supportive staff resulted in a great stay
Response from Sergio Ramos – Room Division Manager on 21 Sept 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,