Hotel is situated at a very peaceful place. They took care of our receipts for the visit to Vaishno Devi shrine. Even provided a complimentary pick and drop service between hotel and shrine. Rooms were very clean and staff well mannered. Food too was of excellent quality. Loved their kashmiri nan and paneer ball rogan josh. It was a perfect stay for us as a couple. A very warm thanks to all of the hotel staff.
Nice hotel with good location. Lacking on its services like transfers nd housekeeping or power back-up etc. Food also need certain improvements specially cutlery (when you are charging for a 4 star menu rate then cutlery can't be stainless steel ones) also deployment of more reliable staff members required!
At last minute we postponed our travel. We called up the hotel and requested them if they could change our reservation. Our check in was on 17th and we requested to confirm on 19th. Mr. Kishori confirmed the hotel room for us without any charges. I really appreciate that the hotel didnt charge us for anything and they provided us the room at 2am.
Stayed for 2 nights. Rooms are clean, spacious and well appointed . Bathrooms are very clean and well maintained. Staff is courteous , friendly and very helpful . Foot massage at spa is recommended. Lawns are a pleasant place to sit and relax.