"Excellent hotel, away from typical and dirty town."
Our Delhi-Jammu flight was delayed in the morning, so we arrived at the hotel very late in the evening. The staff was all prepared to help us so that our driver could drive us to the Katra base and we could start walking to Bhawan on foot. The hotel was all prepared to give us late checkout by an hour or so, since it took us bit more time to come down from Bhawan to Katra base. My wife told me that if we ever return to India for vacation, we will always stay at Country Inn & Suites By Carlson.
Nice hotel with good location. Lacking on its services like transfers nd housekeeping or power back-up etc. Food also need certain improvements specially cutlery (when you are charging for a 4 star menu rate then cutlery can't be stainless steel ones) also deployment of more reliable staff members required!
At last minute we postponed our travel. We called up the hotel and requested them if they could change our reservation. Our check in was on 17th and we requested to confirm on 19th. Mr. Kishori confirmed the hotel room for us without any charges. I really appreciate that the hotel didnt charge us for anything and they provided us the room at 2am.
Stayed for 2 nights. Rooms are clean, spacious and well appointed . Bathrooms are very clean and well maintained. Staff is courteous , friendly and very helpful . Foot massage at spa is recommended. Lawns are a pleasant place to sit and relax.