I had a very bad experience at this hotel.
The room washrooms were not getting locked, the slot for adjusting the locks were not even present.
We took 2 rooms in cottage category, My child got locked inside the room but even the phone lines were not working in either of the room and we have to rush to the reception to get assistance.
The TV in room was not airing any channel it took the hotel staff approx. 2 hours to rectify the same.
The Summing pool had no lifeguard around, there were no tubes available for kids.
The Valley service was very poor, every time I reached out to get my car, they told me that I can fetch it from the parking myself as Valley had gone to washroom or eating lunch etc.
We ordered food but the staff didn't listened properly and the item that we cancelled was also prepared and served on our table, When confronted, they said we didn't listen to the cancellation part.