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Reviews of Grand Mercure Vadodara Surya Palace Hotel

4.5 out of 5
Grand Mercure Vadodara Surya Palace Hotel
Sayajigunj, Opp. Parsi Agiary, Vadodara, Gujarat

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 82 reviews" "
Rating 8 - Good. 30 out of 82 reviews" "
Rating 6 - Okay. 21 out of 82 reviews" "
Rating 4 - Poor. 6 out of 82 reviews" "
Rating 2 - Terrible. 2 out of 82 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Darshana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Himanshu

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We liked the location of the property as it was right in the center of the city. The things we didnt like about the room was the cleanliness (toilets were dirty & mosquitos in the room) & the breakfast buffet (we stayed for 5 nights but had the same breakfast variety every day).
Stayed 6 nights in Jan 2024

4/10 Poor

surendra

Liked: Property conditions & facilities
Disliked: Staff & service
no hand soap, towel, napkin or wash cloth in bathroom dirty sink, no safety bar in shower or toilet very foul smelling waterless common urinal in lobby entrance steps too narrow for safety
Stayed 2 nights in Jan 2024

10/10 Excellent

Pinkal

Stayed 2 nights in Jan 2024

6/10 Okay

Rohit

Travelled with family, Business traveller
Liked: Amenities
Proximity to my meeting
Stayed 2 nights in Jan 2024

6/10 Okay

Tejinder

10/10 Excellent

PARAG, Seattle

Stayed 1 night in Dec 2023

8/10 Good

Sameer

Liked: Property conditions & facilities
Good
Stayed 2 nights in Nov 2023

8/10 Good

Pradip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Piyal

Restaurant is good
Stayed 2 nights in Sep 2023

6/10 Okay

Hardik

Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Extremely helpful and accommodating staff. All 3 of us had a pleasant stay for our business trip.
Nice local delights
Stayed 1 night in Mar 2023

10/10 Excellent

ashish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
It was amazing the rooms were spacious
Stayed 2 nights in Feb 2023

10/10 Excellent

jignesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Wonderful stay
Stayed 1 night in Jan 2023

6/10 Okay

DINESH

Travelled with family
Stayed 2 nights in Mar 2022

4/10 Poor

Nikulkumar

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

10/10 Excellent

Rahul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from GM on 11 Aug 2021
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your visit here with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Prabal Srivastava General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been coming here more often than ever on this trip to India. This is perfect hotel for me because it has all five star amenities and cleanliness. As well it is very affordable compared to the other options and as good.
Stayed 1 night in May 2021
Response from Bharat Gupta on 22 May 2021
Dear Guest, We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
E
Stayed 1 night in Apr 2021
Response from Bharat Gupta on 20 Apr 2021
Dear Guest, We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Bharat Gupta on 26 Mar 2021
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

2/10 Terrible

Rajesh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here at your own risk.
Terrible.The 3rd bed was supposed to be a mattress on the floor.The room had not been sanitised as per protocol.Almost nothing was available in terms of food for dinner.Only 1 towel was provided for 3 pax.I stayed there since it was an Accor property.I think it needs to be delisted.
Stayed 1 night in Nov 2020
Response from RDM on 24 Nov 2020
Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Kumar Gupta Rooms Division Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Extremely bad service
Extremely bad service
Stayed 1 night in Nov 2020
Response from RDM on 24 Nov 2020
Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Kumar Gupta Rooms Division Manager

6/10 Okay

Trisha

Travelled with family
Liked: Property conditions & facilities, room comfort
Delayed room service
Stayed 2 nights in Nov 2020
Response from RDM on 10 Nov 2020
Dear Guest, Thank you very much for taking the time to share such a wonderful review about your visit to us. I am delighted to read your comments about our hospitality. At Grand Mercure Vadodara Surya Palace, we believe that a hotel is more than a place to visit - it is a crafted, immersive experience designed by our associates who love what they do. That's why each moment of your visit to the hotel is personally choreographed to delight and inspire your journey so that you leave richer than when you arrived. It was a pleasure to have you visit with us. We eagerly look forward to welcoming you back. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020
Response from Pramod Dashora on 24 Feb 2020
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your visit here with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Was here on business for 3 weeks so decided to upgrade to Exec room, glad I did, nice and spacious room with good shower. What makes this hotel though is the quality of food, would definitely recommend and will stay here again if working in area.
Stayed 19 nights in Nov 2019
Response from Pramod Dashora on 23 Dec 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your visit here with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Please save yourself from the miser and stay elsewhere. I’ve never experienced a very disgraceful stay during any of my travels. The reception was very unfriendly the rooms were not clean. To top it all we were given a downgraded to a 1 deluxe room even though we had paid for 2 executive rooms. I would strongly recommend staying at another hotel. Not worth to spend a single penny at this location.
Stayed 6 nights in Dec 2019
Response from GM- Pramod Dashora on 17 Dec 2019
Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. It would be great if you can share your reservation details with me so i can look into it and address it to my team with the details. Rest be assured that your feedback is very important to us and I will take the necessary steps to address the issues you have brought up with me. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

6/10 Okay

ksquard

Travelled with family
Liked: Staff & service
property was in shopping hub, but location surrounding was poor. I also didn't like room category. Bathroom was extremely small and no shower only bathtub you take shower that was not convenient.
Stayed 2 nights in Nov 2019
Response from GM- Pramod Dashora on 6 Dec 2019
Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

10/10 Excellent

Sunil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Pleasant staff early check in and professionally managed. Good spread of breakfast right at 7 am good location.
Stayed 1 night in Nov 2019
Response from Pramod Dashora on 25 Nov 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your visit here with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from GM on 31 Oct 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Oct 2019
Response from Pramod Dashora on 7 Oct 2019
Dear Guest, We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards, Pramod Dashora General Manager

10/10 Excellent

Solo

Liked: Cleanliness, staff & service
The hotel is managed well. Room size is spacious. Service is excellent.
Stayed 1 night in Sep 2019
Response from GM on 28 Sept 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Arish on 22 Aug 2019
Dear Guest, Many thanks for your positive review. We look forward to welcoming you back at the hotel.

10/10 Excellent

Dian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Arish on 22 Aug 2019
Dear Dian, Thank you so much for a perfect review. We are really glad you enjoyed your stay with us. We do hope to see you soon again.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Arish on 3 Jul 2019
Dear Guest, Many thanks for your positive review. We hope to see you soon again.

8/10 Good

Traveler505

Business traveller, Travelled with partner
Liked: Staff & service
Outdated, small room, the location is not very safe around the hotel.
Stayed 1 night in Jun 2019
Response from AM on 22 Aug 2019
Dear Guest, We thank you for your review. Our hotel is going under refurbishment soon and we hope to upgrade our facilities as soon as possible. We do hope to see you soon again. Regards,

10/10 Excellent

HEMANT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice !!!
Stayed 1 night in Jun 2019
Response from Arish on 3 Jul 2019
Dear Hemant, Thank you so much for your positive review. We are glad you enjoyed your stay. We do hope to see you soon again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Helpful and polite staff. Clean room. Fast room service.
Stayed 1 night in Mar 2019
Response from GM on 22 Aug 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel was comfortable, but felt a bit old. Food was very good in the hotel. Nice area.
Stayed 2 nights in Jan 2019
Response from GM on 22 Aug 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Room has no proper lighting. Room was not enough spacious.
Stayed 2 nights in Dec 2018
Response from GM on 22 Aug 2019
Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2018
Response from GM on 22 Aug 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

6/10 Okay

Donald

Liked: Staff & service
Stayed 2 nights in Dec 2018
Response from GM on 22 Aug 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018
Response from GM on 22 Aug 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from GM on 22 Aug 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

8/10 Good

Dave, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel's staff are fantastic, with great service regarding all matters, including complex reservations for group travel. The restaurant has an excellent breakfast buffet, there's a very good & affordable laundry service, all-hours room service, and a very nice exercise room with outdoor pool. My only serious complaints are (1) the hotel has a mosquito problem on the main floor (in the lobby and hotel) which I suspect might be due to doors being left open in the kitchen or elsewhere, and (2) the hotel has begun burning fairly strong incense on each floor. If you have an allergy to perfumes, as I do, you might find this a little nauseating. Overall, the hotel was excellent however, and a great value.
Stayed 1 night in Sep 2018
Response from GM on 22 Aug 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us, we've made a note of it. Please accept my sincere apology for the same,we'll make sure your next visit to the hotel is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness
Ok hotel
Stay was comfortable, staff was polite service little slow rooms inside looks little old
Stayed 1 night in Aug 2018
Response from Operation Manager on 8 Sept 2018
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Your recognition means the world to our people. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Saumitra Chaturvedi Operation Manager

8/10 Good

joshi, Vadodara

Liked: Cleanliness, staff & service
nice hotel but does have some issues.
nice hotel, good location, great breakfast although Jain is very limited. room was too cold, only way was to turn AC off. one of the rooms had cold water and even though staff were notified they took 2 days to sort out. not acceptable in this day and age for this standard of hotel.
Stayed 1 night in Aug 2018
Response from General Manager on 1 Sept 2018
Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, General Manager

8/10 Good

sugnesh, vadodara, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel but some improvment needed
one of the rooms was without hot water and although staff were good to understand it took 3 days for them to sort out a room which was abit late but they did gave us complement laundry which we did. i did expect more from a mercure hotel but in all not a bad place at all.
Stayed 4 nights in Aug 2018
Response from General Manager on 30 Aug 2018
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Your recognition means the world to our people. Thank You for sharing your concerns with us, we have made a note of it and will ensure that your upcoming stay is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, General Manager

6/10 Okay

Nirmala

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness and comfort to be improved vastly. Washrooms are tiny cubby holes and not enough amenities provided. Service of staff at front desk and restaurant was good. Travel desk was of no help and the driver provided was most non-cooperative. TV was pathetic —-no news channels could be viewed. Only some very uninteresting movie channels provided.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
Check-in process was smooth although we arrived late (~4AM). I had called the hotel earlier and notified about the late check-in. Room was very clean. Air condition was working well. Bathroom door was not sliding easy and it was a little iffy. We didn't notify the front desk of this issue because didn't have any energy left to swap rooms at 4AM. Bed was comfortable and linens were ok. Quality of linens could be improved. One of the weirdest thing about the room was a window that was facing the wall. There was no natural light coming in the room. Had I known that there would be no natural light coming in the room, I'd have definitely asked to swap the rooms. There was a curtain in front of the window and we didn't open the curtain, before we went to bed, to check the "view". Overall, the room was in a good condition although wear and tear were visible in some decor and the stay was comfortable. The hotel accepted the request for late check-out. We had very minimal interaction with the staff but they were helpful. We didn't use any other facilities.
Stayed 2 nights in Feb 2018
Response from GM on 22 Aug 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel that meet the basic requirements of business travellers
Stayed 2 nights in Feb 2018