Executive Room, 1 King Bed, City View | Minibar, in-room safe, desk, laptop workspace

Reviews of Park Plaza Utrecht

4 out of 5
Park Plaza Utrecht
Westplein 50, Utrecht

Reviews

8.0

Very good

Rating 10 - Excellent. 306 out of 1001 reviews" "
Rating 8 - Good. 466 out of 1001 reviews" "
Rating 6 - Okay. 160 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maxine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for a one night stay near the station.
Stayed 1 night in Mar 2024
Response from Solari on 4 Apr 2024
Dear Maxine, thank you for your nice feedback! We truly appreciate your nice comments about our hotel location. We look forward to welcoming you back. Kind regards, Solari

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Average Accommodations
Shower cap, coffee and tea not replaced/ refilled for 2 days until I asked for them though we requested for housekeeping everyday during our stay. Hair dryer is also not kept in its bag. Toilet roll dispenser is also spoilt. Mugs is unclean as there is a layer of oil in my breakfast tea. Front desk service staffs are friendly and helpful. Parking at the vicinity is smooth and easy.
Stayed 2 nights in Dec 2023
Response from Eli on 27 Dec 2023
Thank you for leaving us your review,We are happy that you experienced very friendly service from our staff and that the parking near the hotel was to your liking. Nonetheless, we are sorry to hear your room was not serviced during your visit, this does not meet our usual high standards and we wish we could have made this right for you during your stay. Please rest assured we will share your comments with our colleagues to prevent these situations from happening again. We hope this doesn't stop you from staying with us again. Kind regards,

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Clean. 10 minute walk from train station. Excellent breakfast for 21 euros.
Stayed 1 night in Nov 2023
Response from Solari on 15 Nov 2023
Dear Don, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay and lovely to read such nice comments! We truly hope you come back to stay with us again very soon. Kind regards, Solari

10/10 Excellent

Chi-An

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Justine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff were very friendly and helpful and room was very modern and updated. The hotel itself is a bit isolated but is a quick walk to all the shopping and restaurants. Our room was very nice and modern. Parking is onsite which is a bonus but be aware there aren't many spots and does fill up especially near 3pm check in time (we arrived at 2:30 and got the last spot) so that would be a problem for anyone arriving after us. The breakfast was ok, probably the least selection of all the hotels we have stayed in Europe this trip (Netherlands Belgium) but was fine, it was also the least expensive too so I guess that is why. I also enjoyed the flavoured water and snacks available in the reception all day. I also like how they offer a 10 euro voucher for dining if you opt out of house keeping during your stay. All in all a very nice stay.
Stayed 2 nights in Oct 2023
Response from Kinga on 11 Oct 2023
Thank you very much for your time in sharing your feedback with us, Justine. I am pleased to know you have enjoyed your stay with us, finding our staff to be friendly and helpful, as well as our room to be modern and comfortable. It is great to know that our facilities have left a good impression on you and that you have also enjoyed our eco-friendly service offering you with 10euro voucher to spend in our restaurant. On this note, I do hope that we will have another chance to welcome you back with us again in the future.Kind regards,

10/10 Excellent

Sunjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with nice buffet breakfast
Amazing hotel, close to main station and city. Buffett breakfast is fantastic, so many choices from hot and cold. I will come back.
Stayed 2 nights in Oct 2023
Response from Solari on 11 Oct 2023
Thank you Sunjay for your feedback. We are happy you enjoyed your stay with us and found the location convenient for your stay. See you again soon! Kind regards, Solari

10/10 Excellent

Claudiu, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Utrecht Centraal tran station and buses. Clean and comfortable and with a good breakfast buffet.
Stayed 5 nights in Oct 2023
Response from Alina on 10 Oct 2023
Dear Claudiu, Thank you for your feedback during your recent stay. We are glad you enjoyed your stay with us.We do look forward to welcoming you again. Kind Regards, Alina

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful.
Got told on arrival that there’s no space for me, then sent to another hotel and had to wait 1.5 hours to check in.
Stayed 2 nights in Sep 2023
Response from Eli on 27 Sept 2023
Thank you for your message,We are sorry we could not accommodate you on this occasion, due to unforeseen circumstances. We would love another chance to welcome you and impress you with our hospitality next time. Kind regards,

2/10 Terrible

Laura

Stayed 1 night in Sep 2023

8/10 Good

Erik

Liked: Amenities
Nice hotel wraith easy access to the city center, shopping, etc. short walk to the central station.
Stayed 2 nights in Aug 2023
Response from Marylin on 30 Aug 2023
Dear Erik, thank you for your feedback. I am happy to hear that you loved the location and enjoyed your stay with us. We look forward to welcoming you back when travel brings you back to the area. Best regards, Marylin

8/10 Good

Evgeni

Stayed 3 nights in Jul 2023

2/10 Terrible

Graham

Stayed 1 night in Jun 2023

10/10 Excellent

Virgie

Good hotel, very clean. Facilities are excellent. The the staff are professional.
Stayed 5 nights in May 2023

8/10 Good

Thomas

Stayed 1 night in Apr 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for Jaarburg, station, restaurants and shopping.
Stayed 2 nights in Mar 2023
Response from Olga on 21 Mar 2023
Dear Maria, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location. We look forward to welcoming you back. Kind regards, Olga

6/10 Okay

omar

Good
Stayed 2 nights in Mar 2023
Response from Irene on 7 Mar 2023
Dear Omar, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

2/10 Terrible

Raveena

Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Travelled with family
Good location
The front desk were polite but could not say the same as the service staff at the restaurant. The location is quite accessible to train station, tram/bus, malls etc.
Stayed 3 nights in Dec 2022
Response from Irene on 20 Dec 2022
Dear Guest, thank you for your review. We are sorry to learn that you found some of our staff not warm and welcoming. This is not up to our standards at all, and please rest assured we will take note of your comments to prevent these situations from happening again. On a positive note, we are glad that you loved our handy location, and hope to welcome you back soon to have another chance to truly impress you. Kind Regards, Irene

10/10 Excellent

shannen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

shannen

Stayed 1 night in Nov 2022

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Response from Senami on 30 Nov 2022
Dear, Michele, thank you for taking the time to review your stay. We’re happy to hear we hit the mark for you. Come back and see us soon. Kind regards, Senami

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Park Plaza Utretch
Loved this hotel. Central Utretch with everything walkable. 2 minutes to train travel, close to the World Trade Centre and easy for going into Amsterdam. Had a lovely room with a large comfortable bed. It was clean, the shower worked and we had plenty of space. The breakfast had a superb choice & the evening menu, which we paid in advance, was limited but still good value and tasty. It was great if you wanted a basic meal after a day out walking. The staff here are the best. Could not fault any staff member. They were all extremely professional and friendly and reception extremely helpful and welcoming.
Stayed 3 nights in Oct 2022

10/10 Excellent

Lawrence, North Wales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and shopping center. A bit of a distance from old town, but walkable
Stayed 1 night in Aug 2022

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very friendly and helpful with tourist info. The restaurant/bar staff also very good. Food was excellent. Room was very good.
Stayed 1 night in Sep 2022
Response from Marylin on 26 Sept 2022
Dear Steve, Thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We hope to see you again soon. Kind Regards, Marylin

10/10 Excellent

Oxana

Stayed 2 nights in Aug 2022

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, modern hotel within 10 min walk to the city center. Breakfast was very good.
Stayed 1 night in Aug 2022
Response from Irene on 17 Aug 2022
Dear Maria, thank you for your review. We are glad to learn that you loved our handy location, lovely atmosphere, and tasty breakfast. We do hope to welcome you back. Kind Regards, Irene

10/10 Excellent

Oxana

Stayed 1 night in Aug 2022

10/10 Excellent

John

Stayed 1 night in Aug 2022

8/10 Good

Kurtis, Fort St John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to train and short walk to terrace restaurants. Large rooms. Great rates. Extremely friendly & helpful staff. Bar staff could could be a bit more experienced. Breakfast was hearty and a good value. Bike rentals handy and in good shape.
Stayed 3 nights in Jul 2022
Response from Natacha on 9 Aug 2022
Thank you for your review, Kurtis. Glad you enjoyed your stay with us, and our friendly colleagues were helpful. We look forward to seeing you again. Kind regards, Natacha

10/10 Excellent

Edwin R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jun 2022

10/10 Excellent

Francis

Stayed 1 night in Jun 2022

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience !
Attention to details is what I can best come up with. From the room to the amenities. It is at the top of my list. I will definitely go back again.
Stayed 1 night in Apr 2022

8/10 Good

Shai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near train stations but a little hard to get to by vehicle.
Stayed 5 nights in Nov 2021
Response from Elina on 3 Dec 2021
Thank you for your 5/5 review, Marco. It is great that you appreciated our city centre location. We look forward to welcoming you again on your next stay with us. Best regards, Elina

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. We would stay again.
Stayed 1 night in Nov 2021

6/10 Okay

Karsten

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Three people in a two person room is a problme
We are three freinds living in an "excecutive" room. Kings Size bed and an extra bed. But the room had only been equiped with two duvets. And the maid only gave us two sets of towels. The price suddently rose from 550euros to 650 euros at arrival. The staff was very friendly - nice people The breakfast were very goof - and nice beer
Stayed 3 nights in Oct 2021
Response from Elina on 3 Nov 2021
Thank you for sharing your experience, Karsten. I apologise your room was not properly set up for the third person - do let us know straight away as we are on hand 24/7 to bring up additional amenities to your room. I have looked into your bill and see you chose to add breakfast for the three of you for all mornings of your stay to your reservation upon arrival. It is wonderful to read that you enjoyed the buffet, as well as our friendly team. We look forward to welcoming you again on your next trip to Utrecht. Warm regards, Elina

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2021

10/10 Excellent

PORTIA SHEVON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Love 💕 dinner was fantastic I had fish the beautiful lady that check me in !
Stayed 1 night in Sep 2021
Response from Elina on 30 Sept 2021
Thank you for your lovely review, Portia Shevon. I am delighted that you had a fabulous stay and that you enjoyed your dinner and check-in experience. We look forward to welcoming you again soon. Warm regards, Elina

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, modern, comfortable hotel very convenient to Utrecht Central station.
Stayed 3 nights in Jul 2021
Response from Lucy on 28 Jul 2021
Thank you for letting us know you had an excellent stay, we are thrilled to hear it! We hope we can welcome you again soon. Warm regards, Lucy

10/10 Excellent

Frederic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
Wonderful surprise, just around the corner from Utrecht Central station. The room design and layout so well conceived, modern and comfortable. Great value and great location.
Stayed 1 night in Jul 2021
Response from Lucy on 7 Jul 2021
Dear Frederic, thank you for your review and recommendation, it means a lot to us! We are delighted you had a great time and hope we can welcome you again soon. Warm regards, Lucy

6/10 Okay

Verified traveller

Clean - good adherence to hygiene protocols. The Nespresso coffee machine in the room was a welcome amenity. The staff were friendly and helpful.
Stayed 1 night in Mar 2021
Response from Barbara PPHE on 8 Mar 2021
Hi there, thank you for taking the time to review us! We're glad you enjoyed our amenities and warm hospitality. We look forward to welcoming you back soon, best regards - Barbara

10/10 Excellent

Larry

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a superb location, literally next door to the train station 5 minutes walk to the old town city centre Plenty of car park space for my car The hotel is spotless, the staff are extremely helpful and I will be going back again when I visit uterect,a very enjoyable. Trip
Stayed 2 nights in Aug 2020
Response from Elina on 2 Sept 2020
Thank you for your wonderful review, Larry. We are thrilled you appreciated our car park facility and our spotless hotel. It is lovely you found our team to be extremely helpful and we are so pleased you will be back. We cannot wait to welcome you again for an enjoyable stay in Utrecht. Warm regards, Elina

8/10 Good

Nicolaos

Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, friendly staff. No real complaints given the price paid
Stayed 2 nights in Feb 2020
Response from Ilona on 6 Feb 2020
Thank you for staying with us, Colin! Happy to see you had a great time with us and that our team took good care of you. We look forward to your next visit. -Ilona