Free daily buffet breakfast
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Reviews of Holiday Inn Express & Suites Utica, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Utica, an IHG Hotel
23 Wells Ave, Utica, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 412 out of 782 reviews" "
Rating 8 - Good. 255 out of 782 reviews" "
Rating 6 - Okay. 62 out of 782 reviews" "
Rating 4 - Poor. 22 out of 782 reviews" "
Rating 2 - Terrible. 31 out of 782 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in May 2024

8/10 Good

Amanda, Hockessin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed her for the solar eclipse. Convenient to interstate and good restaurants around the general location.
Stayed 1 night in Apr 2024

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone didn't have any problem helping you with anything you asked or answer any questions you may have. Thank you
Stayed 3 nights in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Francesco

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We couldn't sleep because of the noise and management didn’t do anything to stop it.

10/10 Excellent

Adebimpe

Liked: Cleanliness, staff & service, property conditions & facilities
Neat
Stayed 1 night in May 2024

2/10 Terrible

rockborn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was uneducated in hospitalty. Overbooked hotel had to turn customers with reservations away
Stayed 1 night in May 2024

10/10 Excellent

Catharine

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in May 2024

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean room
Stayed 1 night in Apr 2024

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, big suite, clean, friendly staff, breakfast very good
Stayed 3 nights in Apr 2024

10/10 Excellent

Makayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice people
Stayed 3 nights in Apr 2024

10/10 Excellent

tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 1 night in Apr 2024

2/10 Terrible

Michaela

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed here less than 3 hours. Ended up leaving and driving four hours home with three small kids because the accommodations sucked so bad. Will never be back.
Stayed 1 night in Apr 2024

10/10 Excellent

kristina

Stayed 1 night in Apr 2024

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Person at the front desk was super nice. Facility is clean. Room bigger than expected. Overall great experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet property, clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicholas

Liked: Amenities, property conditions & facilities
Clean and froendlt
Stayed 1 night in Feb 2024

6/10 Okay

Sarah

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ziaira

Stayed 1 night in Mar 2024

8/10 Good

Kalina Lyn

Stayed 5 nights in Mar 2024

6/10 Okay

Vince

Travelled with family
Liked: Staff & service
Staff are friendly and are ready to help with issues. Room was clean but only had been setup for one person. Area is secluded and dark in the parking lot. Another hotel that does not accept cash for drinks or snacks.
Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All Was Excellent From Check In To Check Out Thank You For An Enjoyable Stay,
Stayed 1 night in Mar 2024

8/10 Good

Libby

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Ashley - General Manager on 6 Mar 2024
Thank you so much for your positive review! We look forward to your next stay with us!

8/10 Good

Bryon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great. Hotel clean. The guest during the stay were loud and terrible. Was well after 1am that it got quiet. Called front desk but nothing happened
Stayed 1 night in Mar 2024
Response from Ashley - General Manager on 6 Mar 2024
Thank you so much for your review! We will work on our response time with these matters immediately. I apologize for the disturbance. We look forward to your next stay with us and showing you how we have improved!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent stay. Thank you.
Stayed 1 night in Feb 2024
Response from Ashley - General Manager on 6 Mar 2024
Thank you so much for your positive review! We look forward to your next stay with us!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
neat clean dove products
Stayed 1 night in Feb 2024
Response from Ashley - General Manager on 6 Mar 2024
Thank you so much for your positive review! We look forward to your next stay with us!

2/10 Terrible

Marlene

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Staff was horrible
A boys hockey team was booked in the hotel, they used the “meeting room “ which was directly across from our room. There was constant noise parents kept bringing in and out plastic totes banging the walls chairs pizza parties etc… worst of it was the boys playing hockey outside our room tile floor plastic hockey sticks and put a dozen 12 year old boys together playing it’s very loud. This was at 7 am the front desk did nothing and we didn’t want to yell at the boys they were just enjoying themselves but we got no sleep! Late night and early morning. Why didn’t the hotel put one from the group in this room? The cleaning staff was horrible too so we left the room to try to get breakfast across the hall these boys and parents were eating machines not leaving anything for anyone else loading up all the milk bottles and yogurt in bags and piling up their plates so we were only gone 10 minutes tops and our room was done by cleaning staff, they made the bed changed dirty towels for clean nothing else, the coffee table had food grease on it they never wiped it down or vacuumed as there was visible confetti on the rug when we checked it. This wasn’t our first time staying here but it was our last the staff didn’t care!
Stayed 2 nights in Feb 2024

2/10 Terrible

ANDRES

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Stayed 2 nights in Jan 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The sink in room 107 didn't function properly. The stopper was broken and water drained slowly, as if the drain was fixing to clog up. The breakfast staff was excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

Marissa

Stayed 1 night in Dec 2023

10/10 Excellent

Valerie

Stayed 2 nights in Dec 2023
Response from Ashley - General Manager on 6 Mar 2024
Thank you so much for your positive review! We look forward to your next stay with us!

10/10 Excellent

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Ashley - General Manager on 6 Mar 2024
Thank you so much for your positive review! We look forward to your next stay with us!

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness
Elevator wasn’t working properly, fitness area closed for renovations
Stayed 2 nights in Dec 2023

2/10 Terrible

Jennifer

Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Connor

Stayed 1 night in Dec 2023

10/10 Excellent

Visa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was wonderful, thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I90 Easy access, close to dining
Stayed 1 night in Nov 2023

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities
I didn't get to stay at the property since I was turned away from my laid reservation due to having a service animal which happens to be a cat, not a dog which is all they take. I then went to their sister company HomesSuites which has a very rude manager and an over exaggerating Front Desk Woman who made me feel like I was a homeless person sneaking in their wonderful "Resort" to get warm and beg for change. Disgraceful. After attempting to secure a room there with cash or credit card they didn't take an ID besides the standard passport /License. So I left on her advice to try a motel. After standing out in the cold for roughly an hour doing hotel/motel searches, the manager comes out in a sloppy "Dress Down" day Sweatshirt telling me to leave the property and that I've been asked to leave an hour Ago!! Which I had not been, threatening to call The UPD in which I responded to go ahead I did nothing wrong except waste my breath speaking to such a entitled woman. So if your going through any type of hardship and don't wanna be wrongly judged or compound the hassle then DONT GO HERE Please PLEASE, THANK ME LATER
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except when we got to the hotel they ran my card and it wouldn’t work because the third party already took the money out. But the gentleman at the counter helped us out figured every thing out for us. I will stay again
Stayed 1 night in Oct 2023

8/10 Good

Trudy Ann

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Barbara

Travelled with group
Liked: Amenities, property conditions & facilities
The check-in service was poor. When asked if I could 2 nights instead of just one it seemed to be a problem because it was booked through Expedia. That’s ok I found another nice place to stay. Also there was no tv channel guide in the room. When I went to the front desk to inquire about a channel list the clerk looked around couldn’t find anything and said sorry he didn’t know. There was no soap dish for the soap bar that was provided in the bathroom. Not a huge big deal but would have been a nice added touch. We I checked in I was told the breakfast buffet was from 7-9am. Was disappointed because I was leaving at 6:30am. When left the morning at 6:30am the buffet was all set up and people were eating. If I’d known I would have gone down sooner. The place was quiet and clean but lacked the customer service that should come along with a $200. A night stay.
Stayed 1 night in Oct 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Christopher

Stayed 1 night in Oct 2023