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Reviews of Holiday Inn Express Hotel & Suites Urbana-Champaign, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 340 out of 621 reviews" "
Rating 8 - Good. 164 out of 621 reviews" "
Rating 6 - Okay. 55 out of 621 reviews" "
Rating 4 - Poor. 27 out of 621 reviews" "
Rating 2 - Terrible. 35 out of 621 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Javid

Liked: Cleanliness, property conditions & facilities
Great location and easy connect. Very friendly staff
Stayed 1 night in May 2024
Response from Kevin on 16 May 2024
Javid,Thank you so much for taking the time to share your thoughts on your recent stay. We are happy to read you enjoyed your visit with us. Thankyou again and we look forward to seeing you again on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and hot tub.
Stayed 1 night in Apr 2024
Response from Kevin on 15 May 2024
Angela,Thank you for the perfect rating! We are happy to read you enjoyed our pool area! Thank you again and we look forward to seeing you again on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

lil momma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our 1st time at this hotel 🏨 The check in process was easy and quick!! Our rooms were clean and I was surprised that a refrigerator and microwave was in our rooms! The continental breakfast was so good… we only expected the basics but they had hot food as well… we also enjoyed the conversation we had with the the woman who manages the kitchen- she was very pleasant. So overall our visit was great and yes we will be back
Stayed 1 night in May 2024
Response from Kevin on 10 May 2024
Thank you so much for the outstanding review! We are so happy to read your kind words and to learn you enjoyed your stay. Thank you again and we look forward to seeing you on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Javid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and very conveniently located.
Stayed 3 nights in May 2024
Response from Kevin on 6 May 2024
Javid,Thank you so much for the kind words and perfect score. We are happy to read you enjoyed your stay. We truly appreciate the feedback and look forward to seeing you again on your next visit to the Holiday Inn Exoress and Suites, Champaign, IL.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close hospital
Stayed 1 night in Apr 2024
Response from Kevin on 2 May 2024
Elizabeth, Thank you so much for the perfect rating! We appreciate the feedback and are happy to learn you enjoyed your visit with us!! Thank you again and we look forward to seeing you on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Angelo

Travelled with partner
Liked: Amenities
Clean and the Breakfast was delicious and the Cook the lady kitchen was pleasant and excellent service!
Stayed 1 night in Apr 2024
Response from Kevin on 27 Apr 2024
Angelo,Thank you very much for taking the time to share your thoughts on your recent experience. We are truly happy to read your comments and to learn you enjoyed your visit. Thank you again and we look forward to seeing you on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Gabriela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and helpful. Room was in great shape.
Stayed 4 nights in Apr 2024
Response from Kevin on 25 Apr 2024
Thank you very much Gabriella for the great review! We truly appreciate you sharing your thoughts and hope to see you again at the Holiday Inn Express and Suites, Champaign/Urbana.

8/10 Good

Theresa

Stayed 1 night in Apr 2024
Response from Kevin on 9 May 2024
Thank you for taking the time to rate your recent stay. We are happy to see you enjoyed your visit! Thank you again for sharing and we look forward to seeing you on your next visit to the Holiday inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Gerald

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great Kevin John and
Stayed 1 night in Apr 2024
Response from Kevin on 17 Apr 2024
Thank you very much Gerald for the great review! We are happy to read our team made your stay enjoyable. We appreciate the feedback and look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.

6/10 Okay

Nagarajan

Stayed 2 nights in Apr 2024
Response from Kevin on 4 May 2024
Thank you for taking the time to rate your recent stay. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Greg

Stayed 1 night in Apr 2024
Response from Kevin on 1 May 2024
Greg, Thank you very much for rating your recent sty with us. We are happy to see you had perfect stay! Thank you again for sharing and we look forward to seeing you on your next visit to the Holiday Inn express and suites, Champaign/Urbana.

10/10 Excellent

Madison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Kevin on 7 Mar 2024
Thank you so much for the perfect rating! We appreciate the feedback and are happy to see you enjoyed your visit with us! Thank you again for sharing and we look forward to seeing you on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

4/10 Poor

Ivy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Kevin on 4 Mar 2024
Thank you for sharing Ivy. We never enjoy a lower rating as we excel at going above and beyond for our guests but understand your frustration. You called requesting an early check in and we worked extremely hard after a sellout evening to get a room cleaned for you 3 hours before check in time. When you arrived you had a large group of people with you exceeding the state law of how many people allowed in our rooms. We explained this to you as well as our zero tolerance on parties which then someone in your group became upset and started using foul language throughout the hotel with other guests around all the way to your room.We understand your frustration but actions on your part were also unwarranted and extremely disrespectful to our staff as well as our other guests.Thank you again for sharing.

10/10 Excellent

Chad

Stayed 1 night in Feb 2024
Response from Kevin on 24 Mar 2024
Thank you for the perfect rating! We are happy to see you enjoyed your stay with us. Thank you again and we look forward to seeing you again soon at the Holiday Inn Express and Suites, Champaign/Urbana.

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Nice pool & spa
Stayed 2 nights in Feb 2024
Response from Kevin on 27 Feb 2024
Thank you for taking the time to share your thoughts on your recent stay. We are glad to see you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

tyrone

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are friendly, as well as accommodating. The property proximity to campus and highway exits makes getting around town a breeze.
Stayed 1 night in Feb 2024
Response from Kevin on 25 Feb 2024
Thank you very much for the great review! We are happy to read your kind words and to learn you enjoyed your stay! Thank you again for sharing and we look forward to seeing you at the Holiday Inn Express and Suites, Champaign/Urbana.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kevin on 20 Feb 2024
Thank you so much for 4 rating! We appreciate the feedback and hope to see you again to earn the 5! Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Ricardo

Stayed 1 night in Feb 2024
Response from Kevin on 20 Mar 2024
Thank you for the perfect rating! We are happy to see you enjoyed your stay with us. Thank you again for sharing and we look forward to seeing you on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Kevin on 10 Feb 2024
Thank you so much for the perfect rating. We are happy to read you enjoyed your stay. Thank you again for sharing and we look forward to seeing you on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

8/10 Good

Matt

Liked: Staff & service, property conditions & facilities, room comfort
Less than excellent, but still good
This hotel is usually excellent. It fell a little short this time. PROS: Comfortable bed, decent shower, pleasant staff, quiet, and good breakfast. CONS: Pool and hot tub were not working, previous guests left things in the refrigerator, and the room was not completely clean, especially the toilet.
Stayed 1 night in Jan 2024
Response from Kevin on 1 Feb 2024
Thank you for taking the time to share your thoughts. I would first like to apologize about any housekeeping issues you may have run into. This is definitely out of the normal for us so I do apologize. I assure you this will be corrected immediately! I would also like to apologize about the pool being closed. There is never a good time to replace equipment so we chose a Tuesday hoping our corporate guests would understand over attempting this on a weekend. Our whirlpool will be back up tomorrow and the pool by Friday. Thank you again for understanding and we look forward to getting back to excellent in your eyes on the next visit.

10/10 Excellent

Steeve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Second time at this hotel. I recommend it anytime.
Stayed 4 nights in Jan 2024
Response from Kevin on 29 Jan 2024
Steeve, Thank you so much for the great review! We are happy to read you enjoyed your stay and will continue to come back! Thank you again for sharing and we look forward to seeing you on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

2/10 Terrible

Jacque

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kevin on 30 Jan 2024
Thank you for taking the time to share your thoughts. We are always sorry to see a 1 rating but understand your frustration. Per our conversation you must reach out directly to Expedia in regards to payment. I assure you we are not trying to brush you off but you did not pay the hotel directly. You paid Expedia and they are the ones that can handle any payment issues. This is one of the downsides to 3rd parties as we are unable to assist in matters like this as you did not book it directly with us. Once again we apologize and understand your frustration but we are unable to assist you as this is a 3rd party booking. If you reach out them as we suggested I am confident they will be able to help you.

8/10 Good

Todd

Stayed 1 night in Jan 2024
Response from Kevin on 20 Mar 2024
Thank you very much for rating your recent visit! We appreciate the feedback and are happy to learn you enjoyed your visit! Thank you again and we look forward to seeing you on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

6/10 Okay

Eva

Travelled with partner
Pretty standard Holiday Inn. The room was nice, the other guests were loud and we could hear plenty of running, screaming children all around us. The only big complaint is that the shower was ice cold in the morning.
Stayed 1 night in Jan 2024
Response from Kevin on 28 Jan 2024
Thank you for sharing your thoughts on your recent stay. We are glad you found your room to be nice but apologize about the issues you had with the water. We will certainly look into this to avoid this in the future. Thank you again for sharing and we look forward to seeing you again.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was great. However my room did not get serviced prior to my last night.
Stayed 3 nights in Jan 2024
Response from Kevin on 26 Jan 2024
Thank you so much for the perfect rating! We apologize if your room was not serviced. We do service each room daily and a linen change on day 5. I apologize if we accidentally missed your room. Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Stayed 1 night in Jan 2024
Response from Kevin on 21 Jan 2024
Thank you for taking the time to share your thoughts on your recent stay. We are pleased to read your kind words and to learn you enjoyed your stay with us. Thank you again for sharing and we look forward to seeing you on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kevin on 17 Jan 2024
Thank you so much for the perfect rating! We are happy to see you enjoyed your stay with us! Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024
Response from Kevin on 16 Jan 2024
Thank you for taking the time to rate your recent stay. We are happy to see you had a perfect stay. Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kevin on 16 Jan 2024
Thank you very much for the perfect rating! We are happy to learn you enjoyed your stay! Thank you again for sharing and we look forward to seeing you on your next visit to the Holiday Inn Express and Suites, Champaign /Urbana.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Clean, comfortable room. Pleasant, helpful staff. Breakfast had a good, varied selection. Woulld stay again.
Stayed 1 night in Jan 2024
Response from Kevin on 14 Jan 2024
Thank you so much for the perfect review! We couldn’t be happier than to read your kind comments. Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Kevin on 8 Jan 2024
Thank you for the perfect rating! We are happy to see you felt you had a perfect stay with us!! Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Kevin on 8 Jan 2024
Thank you so much for the 10/10 rating! We are so pleased to see you enjoyed your stay with us! Thank you again for sharing and we look forward to seeing you on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 1 night in Dec 2023
Response from Kevin on 1 Jan 2024
Thank you for taking the time to share your thoughts on your recent stay. We are so happy to see you enjoyed your stay with us. Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Mary

Stayed 2 nights in Dec 2023
Response from Kevin on 30 Dec 2023
Thank you for the perfect rating. We are happy to learn you enjoyed your visit with us! Thank you again for sharing and we look forward to seeing you on your next visit!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't care for was the shower head. Took too long to rinse. Other than that I will definitely stay there again. The staff were very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Kevin on 23 Dec 2023
Thank you so much for the great review! We are to read your response and to learn you would choose us again. Thank you again for sharing and we look forward to seeing you on your next visit to the Holiday Inn Express and Suite, Champaign/Urbana.

10/10 Excellent

Piotr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very nice service
Stayed 1 night in Dec 2023
Response from Kevin on 23 Dec 2023
Thank you so much for the kind words and perfect rating! We are happy to read you enjoyed your stay! Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kevin on 23 Dec 2023
Thank you so much for the 5 star rating! We are happy to learn you enjoyed your stay with us. Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Kevin on 12 Dec 2023
Thank you for taking the time to rate your recent stay. We are happy to see you enjoyed your stay with us. Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Ayatallah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Dec 2023
Response from Kevin on 5 Dec 2023
Thank you so much for the great review! We are happy to read you kind words and see your perfect rating! Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana

10/10 Excellent

Natalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great the service was awesome.
Stayed 1 night in Nov 2023
Response from Kevin on 5 Dec 2023
Thank you so much for the great review. We are so pleased to read your great comments and to learn you enjoyed your stay with us. Thank you again for sharing and we look forward to seeing you again at the Holiday Inn express and Suites, Champaign/Urbana.

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the deep hot tub. Very clean and newly remodeled!
Stayed 1 night in Nov 2023
Response from Kevin on 30 Nov 2023
Thank you for taking the time to share your thoughts on your recent stay. We are so happy to read your great remarks and to learn you had a nice visit with us! Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

David wesley, Jasper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in
Stayed 1 night in Nov 2023
Response from Kevin on 28 Nov 2023
Thank you for taking the time to share your thoughts on your recent stay. We are happy to see you had a great stay with us. Thank you again for sharing and we look forward to seeing you on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Stevi

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Kevin on 20 Nov 2023
Thank you so much for the perfect rating! We are happy to see you enjoyed your stay with us. Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Paul

Stayed 1 night in Nov 2023
Response from Kevin on 19 Nov 2023
Thank you for the perfect rating! We are pleased to see you had a perfect stay with us. Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from Kevin on 12 Dec 2023
Thank you for the perfect rating! We are happy to see you enjoyed your stay with us. Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.

4/10 Poor

Khurtsbileg

Stayed 1 night in Nov 2023
Response from Kevin on 1 Dec 2023
Thank you for rating your recent stay. We are sorry to see your rating as this is way out of our normal rating so we apologize for anything that occurred. With no remarks we do not know the issue you encountered but please know we will continue to work hard to exceed our guest expectations.

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kevin on 6 Nov 2023
Thank you so much for the perfect rating! We are happy to see you felt you had a perfect stay with us! Thank you again for sharing and we look forward to seeing you on your next visit to the Holiday Inn Express and suites, Champaign/Urbana.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Kevin on 6 Nov 2023
Lisa,Thank you for taking the time to rate your recent stay. We are happy to see the perfect rating! Thank you again and we look forward to seeing you again on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable and every amenity worked well. The coffee was great! And, check in and leaving most courteous!
Stayed 1 night in Nov 2023
Response from Kevin on 5 Nov 2023
Thank you very much for taking the time to share your thoughts on your recent stay. We couldn’t be happier to read your experience! Thank you again for sharing and we look forward to seeing you again on your next visit to the Holiday Inn Express and Suites, Champaign/Urbana.

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and the rooms were spacious. But the best part was how nice and accommodating the staff was. I highly recommend this hotel.
Stayed 1 night in Nov 2023
Response from Kevin on 4 Nov 2023
Allison,Thank you so much for the great review! We are so happy to read your kind words and to know you enjoyed your stay. Thank you again for sharing and we look forward to seeing you again at the Holiday Inn Express and Suites, Champaign/Urbana.