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Reviews of Robinson Rancheria Resort and Casino

3 out of 5
Robinson Rancheria Resort and Casino
1545 E Highway 20, Upper Lake, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 266 out of 599 reviews" "
Rating 8 - Good. 222 out of 599 reviews" "
Rating 6 - Okay. 58 out of 599 reviews" "
Rating 4 - Poor. 29 out of 599 reviews" "
Rating 2 - Terrible. 24 out of 599 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

thomas

Travelled with partner
Liked: Staff & service, amenities
The Casino
Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated early checkin.
Stayed 1 night in May 2024

10/10 Excellent

FREDRICK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 3 nights in Apr 2024

6/10 Okay

Matt

Stayed 1 night in Apr 2024

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Apr 2024

6/10 Okay

Miriam

Liked: Staff & service, property conditions & facilities
The resort does not have a restaurant. They have a food court. The food was not very good at all. The first night I had some of the Chinese food and fried rice not edible I threw them both away. The second night I got a pepperoni pizza it had no pizza sauce had no flavor was not very good at all. I was very disappointed that there was not a restaurant. I was kind of disappointed in my room there were cigarette Burns in the carpet and the carpet didn't feel very clean it was a very small TV. And they only come clean the room every other day I was expecting my room to be refreshed the first morning of my stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No problem Have a good day 💯
Stayed 1 night in Apr 2024

10/10 Excellent

Doyle D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, plenty of parking, clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Josefina, WIndsor

Good place
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with family and small children
Clean comfortable beds, easy fast check in.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

John, Lincoln City

Travelled with family
Room could have been nicer for the price. Had to ask for more pillows and towels. And all they had was a food court no restaurant. The bar was nice and the bartender was friendly and very nice. If I was to come back to stay it would be because of the bartender.
Stayed 1 night in Mar 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Isaac

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Michele, Hermiston

Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

kyle

Stayed 1 night in Jan 2024

2/10 Terrible

Jan

Travelled with partner
Disliked: Amenities
Friendly staff, room clean, hard mattress. Heater smelled. Smoke detector covered in plastic bag, coffee maker had to be moved to working outlet.
Stayed 1 night in Jan 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
The room was pretty bright even with the blinds closed, but otherwise nice. Beds were comfy and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Fred

Liked: Cleanliness, staff & service
Walls are very thin. People on both sides were very noisy. The TV was the size of a computer monitor.
Stayed 3 nights in Dec 2023

8/10 Good

Leon

Stayed 1 night in Dec 2023

8/10 Good

Daniel

Stayed 2 nights in Dec 2023

10/10 Excellent

Grant

Stayed 1 night in Dec 2023

10/10 Excellent

Marsha

Stayed 1 night in Dec 2023

8/10 Good

Yang

Stayed 1 night in Dec 2023

10/10 Excellent

Vanessa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip
Nice size room and comfortable bed. The furniture shows it’s age.
Stayed 1 night in Dec 2023

8/10 Good

Gail

Liked: Staff & service, property conditions & facilities, room comfort
It’s a casino hotel. No smoking but you can smell smoke all the way thru hotel. Everyone stands right outside casino do to smoke which is door you also enter for hotel. Rooms are nice but looks like carpet dirty in places. Would I stay again. Probably not because I don’t gamble. A little noise in that area
Stayed 1 night in Dec 2023

10/10 Excellent

Pat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the convenience of having a room, food and fun all in one place
Stayed 1 night in Nov 2023

10/10 Excellent

marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff!
Stayed 1 night in Nov 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Oct 2023

8/10 Good

William

Travelled with partner
Liked: Cleanliness, property conditions & facilities
All help was great…except the rewards desk staff…they could not help you with the breakdown of the rewards that you can receive
Stayed 3 nights in Nov 2023

8/10 Good

Stacy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms
Hotel was nice, room was clean and comfortable. It did have a slight chemical smell but other than that it was ok.
Stayed 1 night in Nov 2023

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a really nice place to stay. Very clean and comfortable. The only complaint is the lack of light blocking curtains on the windows. If your room is facing the parking lot, it’s brightly lit at night. Has no decent restaurant, but Wild Creek a few miles up the highway is highly recommended.
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice stay other than rude hotel staff
Front desk staff was rude. Call me when I was at a family event two hours after we had already checked in to tell me they made a mistake and asked if we been in the room. When I responded yes they said hold on put me on hold then hung up on me. I called back proceeded to put me on hold again then hung up on me once again. Of course this is making me extremely angry I called back and asked for a manager and lady was extremely rude put me on hold once again. This time she came back to say it was her fault for the mixup and room we were in was fine and before I could say anything she hung up.
Stayed 1 night in Oct 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Check in was quick and easy and I was pleased that the Agent asked if I wanted first or second floor. As a woman traveling alone, I prefer second floor and some don’t ask or don’t care. Good sized room and of course I loved the casino. Nice staff, clean room, everything worked which I truly appreciated as my previous nights in a chain hotel weren’t the same.
Stayed 1 night in Oct 2023

2/10 Terrible

Yedid

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

steven

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Carpet had sticky liquid on it along with being stained. Bed spread had brown substance on it, not sure if it was a stain or something not cleaned off or washed.
Stayed 1 night in Sep 2023

2/10 Terrible

laura

Disliked: Property conditions & facilities
I want a refund l. The shower wouldn’t drain and b d had dirt and hair in it Talked to manager Sonya Showed pictures
Stayed 1 night in Oct 2023

4/10 Poor

Sonja

Travelled with family
Disliked: Staff & service
Restaurant was horrible. No coffee in room. Bed was comfortable
Stayed 1 night in Oct 2023

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, property conditions & facilities
Not a bad place to stay. Very clean and quiet.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

Kirk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price is right
Best option for upper Lake area.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Robinson Rancheria
This hotel is a quiet place to stay on the lake. The room was large, and it had a very comfortable bed. TV service was not great. Seemed to be an issue with multiple remote controls.
Stayed 1 night in Sep 2023