The property looks nothing like what is in the photo. A light electronic sign posts the name in front with none of the flowers .. perhaps this is seasonal, but I wouldn't recognize it from the featured photo.
Staff was usually in the back and you had to ring a bell to get their attention, except at night when they take the bell away as well. The only thing they elaborated on at check-in was the spa.
Overall, it was very unwelcoming. The location is poor. There are two buses, but they run on a very limited time table. I was only able to utilize the bus twice during my stay and instead made the 2mi (3.2km)+ walk into Interlaken numerous times (and back late at night as well). I would've booked a taxi (which is about $27/27 CHF) but could never get a hold of a front-desk attendant when I was leaving.
The rooms are noisy - from traffic outside, to the helicopter landing next door, to the other rooms, you hear all of it.
The hotel was nice, but I felt the staff was very unwelcoming and unhelpful so I was unable to use them for booking taxies, tours, getting advice on dinner reservations, etc. which detracted from the whole experience. I would not stay here again.