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Reviews of Hilton Garden Inn Umhlanga Arch

4 out of 5
Hilton Garden Inn Umhlanga Arch
1 Ncondo Place, Umhlanga Ridge, Umhlanga, KwaZulu-Natal

Reviews

8.6

Excellent

Rating 10 - Excellent. 49 out of 84 reviews" "
Rating 8 - Good. 21 out of 84 reviews" "
Rating 6 - Okay. 6 out of 84 reviews" "
Rating 4 - Poor. 1 out of 84 reviews" "
Rating 2 - Terrible. 7 out of 84 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zuzu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Lovet on 15 May 2024
Dear Zuzu,Thank you for taking the time to share your recent experience at HGI Umhlanga Arch and for giving us perfect feedback. We hope to welcome you back to our hotel next time you will travel to Durban.Kind Regards,Lovet RobinsonGeneral Manager

10/10 Excellent

Nafiesa

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Lovet on 29 Jan 2024
Dear NafiesaThank you for choosingHGI Umhlanga Arch and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Durban.Kind Regards,Lovet RobinsonGeneral Manager

6/10 Okay

Busisiwe, Mc Lean

Travelled with family
Below expectations.
Stayed 2 nights in Nov 2023
Response from Lovet on 19 Jan 2024
Dear BusisiweGreetings from HGI Umhlanga Arch.Thank you for your valued review.We hope to welcome you back in the future.Kind RegardsLovet RobinsonGeneral Manager

10/10 Excellent

Zamo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lovet on 10 Jan 2024
Dear Zamo,Greetings from HGI Umhlanga Arch.Thank you for taking the time to share your recent experience. We hope to welcome you back to our hotel next time you will travel to Umhlanga.Kind Regards,Lovet RobinsonGeneral Manager

10/10 Excellent

dylan

Stayed 1 night in Jan 2024
Response from Lovet on 10 Jan 2024
Dear Dylan,Thank you for taking the time to share your recent experience at HGI Umhlanga Arch.We hope to welcome you back to our hotel next time you will travel to Durban.Kind Regards,Lovet RobinsonGeneral Manager

10/10 Excellent

julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Lovet on 4 Jan 2024
Dear JulianGreetings from HGI Umhlanga Arch.Thank you for taking the time to share a review.We are pleased to know that you enjoyed your stay.Looking forward to welcoming you back in the future.Kind RegardLovet RobinsonGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Niki on 11 Dec 2023
Dear Valued Guest,Thank you for choosing Hilton Garden Inn Umhlanga Arch and for taking the time to offer your feedback. We are pleased to know that you enjoyed your visit, and we hope to see you again on a future visit to Durban.Kind Regards,Lovet RobinsonGeneral Manager

10/10 Excellent

Mazwi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Niki on 11 Dec 2023
Dear MazwiThank you for choosing HGI UMhlanga Arch and for taking the time send us a review. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Durban.Kind Regards,Lovet RobinsonGeneral Manager

8/10 Good

Virsen

Stayed 1 night in Sep 2023
Response from Lovet Robinson on 3 Oct 2023
Dear Virsen,Greetings from HGI Umhlanga Arch.Thank you for taking the time to share a review.We are pleased to hear that you enjoyed your stay and we hope to see you on a future visit to Durban.Kind RegardsLovet RobinsonGeneral Manager

10/10 Excellent

Pule

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Lovet on 14 Sept 2023
Dear PuleThank you for choosing Hilton Garden Inn Umhlanga Arch and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Durban,KZN.Kind Regards,Lovet RobinsonGeneral Manager

10/10 Excellent

Nabila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Aug 2023
Response from Lovet on 7 Aug 2023
Dear NabiliaGreetings from HGI Umhlanga Arch.Thank you for taking the time to share a rating.We are pleased to hear that you had an enjoyable stay.Look forward to welcoming you back in the future.Kind RegardsLovet RobinsonGeneral Manager

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Bad Service
We requested an early Check In and this was not possible. Secondly at the time of the Check In One of the Rooms we had booked was not ready. The Bathroom in the Main Bedroom was Not Cleaned Properly. The Sleeper Couch was not made when we requested it to be made. The Complimentary Food was not served as promised. There were numerous Service Level Problems.
Stayed 2 nights in Jul 2023
Response from Nikita on 26 Jul 2023
Dear Valued GuestGreeting from HGI Umhlanga Arch.Thank you for the above feedback.Unfortunately due to you writing the review as an anonymous guest we are not able to contact you and investigate.We hope that you can reach out to us directly to make this right.Kind RegardsBobby KausiyoGuest Operations Manager

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and clean. good service
Stayed 1 night in Jul 2023
Response from Lovet on 20 Jul 2023
Dear MRGreetings from HGI Umhlanga Arch.Thank you for taking the time to share a review.We are pleased to hear that you had an enjoyable stay.Looking forward to welcoming you back in the future.Kind RegardsLovet RobinsonGeneral Manager

10/10 Excellent

JT Supply Chain Solution

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Jul 2023
Response from Lovet Robinson on 18 Jul 2023
Dear JT Supply Chaun SolutionGreetings from HGI Umhlanga Arch.We are so pleased to hear that you had a great stay.We look forward to welcoming you back in the near future.Kind RegardsLovet RobinsonGeneral Manager

2/10 Terrible

J

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Lovet on 18 Jul 2023
Dear JGreetings from HGI Umhlanga Arch.Thank you for taking the time to share a rating.We would love for you to contact us directly to advise us with further information .Kind RegardsLovet RobinsonGeneral Manager

10/10 Excellent

Vickash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lovet on 30 May 2023
Dear VickashGreetings from HGI Umhlanga Arch.Thank you for taking the time to share a review.We appreciate the feedback.Looking forward to welcoming you back in the future.Kind RegardsLovet RobinsonGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lovet on 30 May 2023
Dear David,Greetings from HGI Umhlanga Arch.Thank you for your valued review.We appreciate your feedback.Look forward to welcoming you back.Kind RegardsLovet RobinsonGeneral Manager

10/10 Excellent

Vickash

Stayed 1 night in May 2023
Response from Lovet on 8 May 2023
Dear Vickash,Thank you for choosing Hilton Garden Inn Umhlanga Arch and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Durban.Kind Regards,Lovet RobinsonGeneral Manager

8/10 Good

Nafiesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Showers terrible
Stayed 4 nights in Apr 2023
Response from Lovet on 3 May 2023
Dear Nafiesa,Greetings from HGI Umhlanga Arch.Thank you for taking the time to share a review.We appreciate the feedback and hope to welcome you back in the future.RegardsLovet Robinson

10/10 Excellent

George

Stayed 1 night in Apr 2023
Response from Lovet on 24 Apr 2023
Dear George Greetings from HGI Umhlanga Arch.Thank you for taking the time to share a review.We are so pleased to hear that you had a great stay.Looking forward to welcoming you back in the future.Kind RegardsLovet RobinsonGeneral Manager

10/10 Excellent

Abdula Sedik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Lovet on 17 Apr 2023
Dear AbdulaGreetings from HGI Umhlanga Arch.Thank you for taking the time to share a review.We are pleased to hear that you had an enjoyable stay and hope to welcome you back in the future.RegardsLovet RobinsonGeneral Manager

10/10 Excellent

Nicole Michelle, Nokesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, incredible views, EXCELLENT Housekeeping staff!
Stayed 2 nights in Mar 2023
Response from Lovet on 12 Apr 2023
Dear Nicole MichelleGreetings from HGI Umhlanga Arch.Thank you for taking the time to share a review.We are pleased to hear that you had an enjoyable stay.We hope to welcome you back in the future.Kind RegardsLovet RobinsonGeneral Manager

4/10 Poor

Clarissa

Business traveller
Disliked: Staff & service, room comfort
Awful
The hotel was not up to standard. I had a quarter of a roll for toilet paper. Which is disgusting in my opinion. Its practically been used so much. Then they dont have individual use shampoo, lotion and body wash. It is in mass bottles, atrached in the bathroom & to the sink. This is so sketchy. What if other guests put stuff in there amd i have to now use it. This i would expect from a 2 star. To save costs. Not a reputable brand like the Hilton, a 4 star hotel!!
Stayed 1 night in Mar 2023
Response from Lovet on 30 Mar 2023
Dear Clarissa,Greetings from HGI Umhlanga Arch.Thank you for taking the time to share your experience about your recent stay at our hotel.In regards to your feedback, we are pleased to introduce the Crabtree Collection by Crabtree & Evelyn, the new bath amenity offering for Hilton Garden Inn, DoubleTree by Hilton and Hilton Hotels & Resorts accross the globe.This has a modern scent and an upgraded formula free of ingredients such as parabens and sulfates, Crabtree Collection meet our guests evolving needs for high-quality bath products while addressing their growing preference for a more sustainable stay.Our move to a full-size Bottle (which cannot be opened by other guests as there is a special key) deepens our sustainability efforts by reducing plastic waste, moving us closer to our Travel with Purpose 2030 Goals and better preparing us to address increasing regulation around single-use plastics.We hope to welcome you back in the future.Kind Regards,Lovet RobinsonGeneral Manager

2/10 Terrible

Brian

Stayed 2 nights in Mar 2023
Response from Lovet on 24 Apr 2023
Dear BrianGreetings from HGI Umhlanga Arch.Thank you for taking the time to share a review.We would love for you to contact us with more information regarding your stay.Please email durgi_social@hilton.comKind RegardsLovet Robinson

10/10 Excellent

Chandru

Stayed 1 night in Mar 2023
Response from Lovet on 22 Mar 2023
Dear ChandruGreetings from HGI Umhlanga Arch.Thank you for taking the time to share a review.We look forward to welcoming you back in the future.Kind RegardsLovet RobinsonGeneral Manager

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Lovet on 14 Mar 2023
Dear DeniseGreetings from HGI Umhlanga Arch.Thank you for taking the time to share a review.We are pleased to know that you enjoyed your stay.We look forward to having you back in the future.Kind RegardsLovet RobinsonGeneral Manager

2/10 Terrible

Fuzail

Stayed 1 night in Feb 2023
Response from Lovet Robinson on 20 Feb 2023
Dear Fuzail,Thank you for your rating on Google. We are sorry to hear you have been dissatisfied with your stay with us. We hope to welcome you back to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind Regards,Lovet RobinsonGeneral Manager

10/10 Excellent

N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Lovet Robinson on 20 Feb 2023
Dear NThank you for choosing HGI Umhlanga Arch and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Durban.Kind Regards,Lovet RobinsonGeneral Manager

2/10 Terrible

Renisha

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is very cold and staff very direct, and unwelcoming The room service, don’t pick up, so does housekeeping. U have to resort to calling front desk for assistance. Took the housekeeping 3 hours to bring me a camp cot. No breakfast to the room, via room service!!! Omg, how can u not have room service. Further to that, you have to pay for your parking. r50 a day! Rip off! What do u get as a guest? Nothing but free bottle water ? For Hilton group, I was disappointed ! Hope you use this to better your service
Stayed 1 night in Jan 2023
Response from Lovet Robinson on 26 Jan 2023
Dear RenishaGreetings from HGI Umhlanga Arch. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation.Your comment is forwarded to the concerned managers to take the necessary action.Kind Regards,Lovet RobinsonGeneral Manager

10/10 Excellent

Gert

Stayed 1 night in Jan 2023
Response from Lovet Robinson on 5 Jan 2023
Dear Gert,Greetings from HGI Umhlanga Arch.Thank you for taking the time to share a review.We are pleased to know that you have enjoyed your stay.Look forward to welcoming you back in the future.King RegardsLovet RobinsonGeneral Manager

10/10 Excellent

Chandru

Stayed 1 night in Nov 2022
Response from Yita on 18 Nov 2022
Dear Chandru, Trust this mail finds you well. Thank you for the positive review. We are pleased to know that you enjoyed your stay. We hope to welcome you back in the future. Kind Regards, Lovet Robinson General Manager

10/10 Excellent

Mbulaheni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed there for 4 nights with my wife and three kids. It’s a beautiful hotel.
Stayed 4 nights in Jun 2022
Response from Lovet Robinson on 4 Jul 2022
Dear Mbulaheni Greetings from HGI Umhlanga Arch . Thank you for taking the time to share a review . We are pleased to hear that you had an enjoyable stay. Looking forward to welcoming you back in the future . Kind Regards Lovet Robinson General Manager

2/10 Terrible

MBALI

Stayed 4 nights in Apr 2022
Response from Nikita Richards on 6 Jun 2022
Dear Mbali Greetings from HGI Umhlanga Arch . Thank you for taking the time to share a review. We are disappointed to see that you have rated us a 2/10. Please can you share more information to our email address and we can take this further . Kind Regards Lovet Robinson

8/10 Good

N

Liked: Cleanliness
Stayed 1 night in Apr 2022
Response from Lovet Robinson on 3 May 2022
Dear N , Warm Greetings from HGI Umhlanga Arch . Thank you for taking the time to share a review . We hope to welcome you back in the future . Kind Regards

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good
Stayed 2 nights in Nov 2021
Response from Lovet Robinson on 3 May 2022
Dear Mark Greetings from HGI Umhlanga Arch . Thank you for taking the time to share a review . We are pleased to hear that you enjoyed your stay . We hope to welcome you back in the future . Kind Regards

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly and hotel clean. Best stay ever
Stayed 1 night in Mar 2022
Response from Lovet Robinson on 5 Apr 2022
Dear MR Greetings from HGI Umhlanga Arch . Thank you for the amazing 10/10 review . We appreciate the feedback . Hope to see you again in the near future . Kind Regards Lovet Robinson General Manager

10/10 Excellent

Sheetal

Stayed 1 night in Apr 2022
Response from Lovet Robinson on 4 Apr 2022
Dear Sheetal Greetings from HGI Umhlanga Arch . Thank you for the above review. We hope to see you again in the future . Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Mar 2022
Response from Lovet Robinson on 4 Apr 2022
Dear Valued Guest , Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back in the future . Kind Regards, Lovet Robinson General Manger

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean and friendly hotel
Stayed 2 nights in Mar 2022
Response from Lovet Robinson on 31 Mar 2022
Dear MR Greetings from HGI Umhlanga Arch . Thank you for taking the time to share a review . We appreciate the feedback and hope to welcome you back in the future . Kind Regards Lovet Robinson General Manager

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel clean. Staff excellent
Stayed 1 night in Mar 2022
Response from Lovet Robinson on 31 Mar 2022
Dear MR Greetings from HGI Umhlanga Arch . Thank you for taking the time to share a review . We appreciate the feedback and hope to welcome you back in the future . Kind Regards Lovet Robinson General Manager

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2022
Response from Lovet Robinson on 14 Mar 2022
Dear Mark , Greetings from HGI Umhlanga Arch . Thank you for taking the time to share a review . We hope to welcome you back in the future . Kind Regards

8/10 Good

Vickash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2022
Response from Lovet Robinson on 7 Mar 2022
Dear Vickash Thank you for taking the time to share a rating . We do look forward to welcome you back in the future . Kind Regards Lovet Robinson

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Lovet Robinson on 7 Mar 2022
Dear Andrew Thank you for taking the time to share a rating . We do look forward to welcome you back in the future . Kind Regards Lovet Robinson

10/10 Excellent

Gert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to use as a base
The hotel staff are excellent. Very professional and extremely well presented. It is conveniently located with many eateries around. Very comfortable bedding and rooms in general. My only negative was the dinner I had the one night - the fish was extremely dry and no mushy peas as advertised. But other than that I will definitely stay there again.
Stayed 2 nights in Feb 2022
Response from Nikita Richards on 3 Mar 2022
Dear Gert Greetings from HGI Umhlanga Arch . Thank you for the above review and taking the time to share your experience . Your feedback has been shared with our team . We hope to welcome you back in the future .

10/10 Excellent

Ashrena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Lovet Robinson on 31 Jan 2022
Dear Ashrena Greetings from HGI Umhlanga Arch . Thank you for taking the time to share a review . We are pleased to hear that you had a great stay . Hope to welcome you back in the future . Kind Regards Lovet Robinson General Manager

10/10 Excellent

Varaidzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
I booked an overnight stay at the Hilton on a DBB basis, which also happened to be on our daughter's birthday. I phoned the hotel and told them we would be having the dinner to celebrate the birthday. I can not thank Vanessa Stanley and Mtho enough for the way they took care of us. They really made the day so special. The inclusive dinner is very limited but the food was cooked beautifully and the portions way more than we could eat. My son loved the kids check in counter and all the welcome games. Its really a nice touch. The family rooms are two interleading rooms which is great coz then each room has it's own bathroom and the rooms have privacy.
Stayed 1 night in Jan 2022
Response from Lovet Robinson on 18 Jan 2022
Dear Varaidzo Greetings from HGI Umhlanga Arch . Thank you for taking the time to share a review . We are so delighted to receive this amazing feedback . Your review has been shared with our team . We hope to welcome you back in the future . Kind Regards

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, fabulous location, fabulous staff and fabulous service. Perhaps would be nice to include an indoor pool - or at least a shade over the pool - Durban sun is blistering so couldn't make the most of it. But all in all a great holiday.
Stayed 5 nights in Jan 2022
Response from Lovet Robinson on 17 Jan 2022
Dear Jeff , Greetings from HGI Umhlanga Arch . Thank you for the review . We are pleased to hear that you had a good stay . Looking forward to welcoming you back in the future . Kind Regards

8/10 Good

Chantelle

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
A few tweaks and it would be perfect
Everyone is very helpful and goes out of their way to assist, which is such a nice change for South African service levels! I was a little disappointed with breakfast - paying for a barista Cappucino feels ridiculous with the price for a room. I also don't expect unflavoured scrambled eggs loaded with milk, or to wait in a queue for toast - consider another toast station? Please also ensure the pool stays clean and that there are more umbrellas and seats set up so people can lounge - this was not because of social distancing as there was more than enough space. There could be at least 4 more set up on the other sides of the pool. Thanks to housekeeping - what an excellent job and the porter lady in the lift who took our towel back to the pool - the service and attitudes are lovely!
Stayed 4 nights in Dec 2021
Response from Lovet Robinson on 10 Jan 2022
Dear Chantelle , Greetings from HGI Umhlanga Arch . Thank you for taking the time to share your valued feedback . Your review has been shared with our management team . We hope to welcome you back in the future . Regards

8/10 Good

Fazil

Stayed 4 nights in Jan 2022
Response from Lovet Robinson on 11 Jan 2022
Dear Fazil , Greetings from HGI Umhlanga Arch . Thank you for taking the time to share a review . We hope to welcome you back in the future . Kind Regards

8/10 Good

Wesley

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay
The stay was good. The dinner was not so great at the hotel restaurant
Stayed 1 night in Dec 2021
Response from Lovet Robinson on 3 Jan 2022
Dear Wesley Greetings from HGI Umhlanga Arch . Thank you for your valued feedback . Kind Regards