Coastlands Umhlanga Hotel and Convention Centre Reviews

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Reviews of Coastlands Umhlanga Hotel and Convention Centre

Coastlands Umhlanga Hotel and Convention Centre

329 Umhlanga Rocks Drive, Umhlanga, KwaZulu-Natal

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Okay

Narendra

9 Jan 2024

Stayed 5 nights in Jan 2024

10/10 Excellent

Isaac

15 Dec 2023

Stayed 2 nights in Oct 2023

2/10 Terrible

Luyanda

26 Sept 2023

Disliked: Staff & service, property conditions & facilities, room comfort

Past its glory days

This hotel is a bit tired and in need of an upgrade. The carpet in the bedroom was dusty, the bed was a bit hard and the service was terrible. While the parking is free, you have to get your parking ticket validated at Reception - I had to go back a few times as this was not done correctly. The hotel does not justify it's 4 star rating

Stayed 2 nights in Sep 2023

10/10 Excellent

j

Business traveller

29 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2023

10/10 Excellent

Gugulethu

8 Jul 2023

Stayed 1 night in Jul 2023

10/10 Excellent

Kugan

18 Jun 2023

Stayed 1 night in Jun 2023

10/10 Excellent

Logambal

12 May 2023

Stayed 1 night in May 2023

8/10 Good

Clarissa

Business traveller

24 Nov 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Good view but terrible service

The room was amazing. Spacious, with beautiful views and a huge bathroom. Absolutely loved the room. The service however was awful. The rude staff at the front desk, are just not helpful at all. The waiters at the breakfast area dont pay attention to when they needed. The host is even worse to approach. The breakfast also had no meat options for the omelet. If pork is not an option,atleast offer chicken

Stayed 2 nights in Nov 2022

8/10 Good

Visvanath

12 Apr 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beaware the fine print

Got what we paid for. Negatives were not being aware of an additional tray charge which is added on to bill for in room service or the fact that our booking did not include the cost of parkimg which was pretty excessive. For these reasons alone will not be going back.

Stayed 1 night in Apr 2022

6/10 Okay

Ashish

14 Feb 2022

Liked: Room comfort

Disliked: Cleanliness, property conditions & facilities

Horrendous with no safety or covid protocol.

Hotel had no mask wearing mandate People entering the lifts with No masks. Smokers are allowed to smoke without any implications whatsoever. We had to have our room changed. No security with entry. You could enter through the basement and go to any floor. What an absolute joke. At best, a 2 star experience. Charged for parking, but entrance to the Hotel parking was open from Friday to Sunday. My 6th trip here and my last. This made me not want to go out again.

Stayed 2 nights in Feb 2022

Response from Marketing Department on 15 Mar 2022

Thank you for your valuable feedback. We have escalated your comments to management for urgent attention.

8/10 Good

Verified traveller

Business traveller

22 Jan 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2022

Response from Marketing Department on 15 Mar 2022

Thank you for staying at Coastlands Umhlanga Hotel and for your 8/10 score. We look forward to welcome you again soon.

10/10 Excellent

Gerald

7 Jan 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Dec 2021

Response from Marketing Manager on 14 Jan 2022

Thank you for staying at out hotel. We value your feedback.

8/10 Good

George

3 Jan 2022

Liked: Staff & service, property conditions & facilities, room comfort

the original room allocated, 805 there was a problem with the bedding cleanliness. however, this was rectified the same evening. the lady on duty 26/12/2021 @ 22:00 was extremely helpful and efficient. unfortunately i cannot remember her name, but she needs a pat on the back.

Stayed 4 nights in Dec 2021

Response from Marketing Manager on 14 Jan 2022

Thank you for staying at out hotel. We value your feedback.

10/10 Excellent

Juanita

30 Dec 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2021

Response from Marketing Manager on 14 Jan 2022

Thank you for staying at out hotel. We value your feedback.

10/10 Excellent

Phindile

1 Nov 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2021

4/10 Poor

John

24 Oct 2021

Liked: Cleanliness, property conditions & facilities

Disappointed with wifi

Stayed 1 night in Oct 2021

Response from Group Marketing an Sales Manager on 25 Oct 2021

Thank you for your feedback. We apologise for the inconvenience as our wi-fi malfunctioned as a result of a connectivity provider's breakdown as a result of load shedding. We look forward to welcome you again for future stays.

10/10 Excellent

Thamsanqa

16 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

28 Jun 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2021

Response from Marketing Team on 6 Jul 2021

Thank you for staying at Coastlands Umhlanga Hotel and for your recent review. We are pleased that you rated us 8 out of 10 and we look forward to welcome you again in the near future.

10/10 Excellent

Luzuko

Travelled with family

1 Jun 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in May 2021

Response from Marketing Manager, Coastlands Hotels and Resorts on 8 Jun 2021

Thank you for staying at our hotel and for your 10 / 10 review. We look forward to welcome you again soon.

10/10 Excellent

Schalk

Travelled with family

31 May 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in May 2021

Response from Marketing and Sales Manager on 31 May 2021

Thank you fo choosing Coastlands Umhlanga Hotel. We value your feedback and thank you for your 10/10 rating. Please visit us again.

8/10 Good

Aidan

Business traveller

7 May 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2021

Response from Marketing Manager on 31 May 2021

Thank you fo choosing Coastlands Umhlanga Hotel. We value your feedback and thank you for your 7/10 rating. Please visit us again.

10/10 Excellent

Khanyisani

10 Mar 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel was clean, the staff was friendly according to me everything was good

Stayed 1 night in Mar 2021

Response from Group Marketing and Sales Manager on 12 Mar 2021

Thank you for staying at our hotel and for your valuable feedback. We are pleased to see that you had an overall pleasant experience and that you enjoyed the cleanliness of our facilities and the friendly service which we offered you. We look forward to welcome you again soon.

8/10 Good

musawenkosi

Travelled with family

7 Mar 2021

Liked: Cleanliness, room comfort

Sink in one of the rooms was leaking and we found it disturbing that one of the managers was shouting at a elderly waiter in front of us. It was not a pleasant site to see and left us feeling uncomfortable

Stayed 2 nights in Mar 2021

Response from Group Marketing and Sales Manager on 12 Mar 2021

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience experienced. We have escalated your comments to our directors for attention. We look forward to welcome you again soon.

8/10 Good

Thembani

Business traveller

24 Jan 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2021

Response from Management, Coastlands Umhlanga Hotel. on 15 Feb 2021

Thank you for staying at our hotel in January and for your valuable feedback and rating. We look forward to welcome you again soon.

6/10 Okay

Ziyaad

Business traveller

18 Jan 2021

Liked: Staff & service, room comfort

Coastlands Umhlanga

Was dissapointed in the housekeeping as underneath the bed was dirt from previous guest. Breakfast was not good but understandably COVID19 restrictions applied. Dinner ordered grilled prawns via room service. Prawns where NOT fresh, No veg in savoury rice as described. Overall a 5 outa 10 stay.

Stayed 1 night in Jan 2021

Response from Marketing and Sales Manager on 20 Jan 2021

Thank you for staying at our hotel. We value your feedback. We apologise for the inconvenience and we have escalated your comments to senior management of our hotel for urgent attention.

6/10 Okay

Vinodh

5 Oct 2020

Disliked: Cleanliness

Stayed 1 night in Oct 2020

Response from Management on 10 Nov 2020

Thank you for staying at our hotel in October. We apologise for the delay in getting back to you. We look forward to welcome you again soon.

10/10 Excellent

Vickash

25 Sept 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2020

Response from Andre-B Van Wyk (Group Marketing & Sales Manager) on 1 Oct 2020

Thank you for staying at our hotel and for your valuable feedback. We are pleased that you had a pleasant and memorable experience and we thank you for your 10/10 score. We look forward to welcome you again soon.

8/10 Good

Siduduzo

7 Aug 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, very clean and great comfort .

Stayed 1 night in Jul 2020

Response from Andre-B (Group Marketing and Sales Manager) on 11 Aug 2020

Thank you for your valuable feedback and positive comment. We are pleased that you had a memorable experience and we look forward to welcome you again in the near future

10/10 Excellent

Felicia

2 Aug 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All boxes ticked. Thank you for your hospitality.

I felt like I was in a five star hotel, the friendliest staff ever, everything else was as amazing. They did not make their dining area feel awkward. They made sure that i don't miss the buffet. Everything felt like there was no pandemic, even though they adhering to the covid rules but they still made me feel safe and comfortable.

Stayed 1 night in Jul 2020

Response from Andre-B Van Wyk (Group Marketing and Sales Manager on 3 Aug 2020

Thank you for staying at our hotel and for your valuable feedback. We are pleased that you were impressed by our service and facilities and we look forward to welcome you again soon.

10/10 Excellent

Machita

Business traveller

11 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2020

2/10 Terrible

Ricardo

11 Mar 2020

Disliked: Property conditions & facilities, room comfort

Poor room condition

Went to coastlands for my honeymoon and had so many problems with the room. The room telephone wasnt even working for me to call reception and complain. Had to use my cell to call them and only to have the maintenance guy come and disturb me on my honeymoon night wanting to do maintenance at 11pm at night

Stayed 2 nights in Mar 2020

10/10 Excellent

Mohamed Salim

4 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday

Wss comfortable and staff friendly. Willl recommend.

Stayed 4 nights in Feb 2020

6/10 Okay

Zana

13 Feb 2020

Liked: Cleanliness, staff & service

Stayed 1 night in Feb 2020

10/10 Excellent

David

6 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2020

6/10 Okay

Fatima I

Travelled with family

14 Jan 2020

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jan 2020

8/10 Good

Abdool

27 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

very good, stay clear of the top floor as the functions are noisy. I was surprised to pay for parking at R60 p/day as it was included in our previous stay.

Stayed 7 nights in Dec 2019

4/10 Poor

Richard

Travelled with family

9 Dec 2019

Liked: Cleanliness, room comfort

Disliked: Staff & service

lie after lie from the management terrible

Booked 2 rooms requested inter connecting rooms 9 months prior. Was given an upgrade with an inter connecting room which was taken away in ten minutes to be told after seeing 2 other rooms which were not suitable that the booking did not show the request for an inter connecting room as they advised our initial room had been booked in the time they showed us the other rooms. Basically it was lie after lie form the general manager as the lady at reception gave us originally the inter con ting room and he advised this was not shown on the booking. My wife and I eventually had to sleep with 1 child each as they were only 6 and 8 after changing from different rooms for 2 hours .

Stayed 1 night in Dec 2019

6/10 Okay

kirsten

28 Nov 2019

Stayed 1 night in Nov 2019

10/10 Excellent

JAKES

Business traveller

27 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2019

10/10 Excellent

Dewald

Business traveller

23 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My home away from home

I stay at Coastlands often due to the quality of the service, the cleanliness and of course the price that is not too high.

Stayed 2 nights in Nov 2019

10/10 Excellent

Mohammed

23 Nov 2019

Stayed 2 nights in Nov 2019

10/10 Excellent

Belinda

18 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable clean room and food was delicious at the Buffet Dinner and Breakfast at the Saffron Restaurant.

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

9 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner

5 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed for 9 night so it was important that we had all the comforts of home. Coastlands provides that and even more. The bed was comfortable. Staff was always pleasant. The breakfast range varied every day which made it enjoyable. The hotel is only a short walk to Gateway shopping mall and is located in a very safe area.

Stayed 7 nights in Oct 2019

10/10 Excellent

Debra Ann

3 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very enjoyable overnight stay. Lovely big and spotless room with sea views. Pleasant breakfast with very good service. Would recommend.

Stayed 1 night in Oct 2019

10/10 Excellent

Complete

3 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't use hotels.com

Facility is wonderful, have stayed there many times. Please do not use Hotels.com, they have a habit of confirming hotels, taking your money, then telling you the hotel is full, and do not refund you!

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

30 Oct 2019

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Usually a nice hotel, with excellent service. The rooms look a bit worn and tired. It is time to spruce up or upgrade the rooms. Lighting in the rooms could definitely be better.

Stayed 1 night in Oct 2019

Response from Management on 31 Oct 2019

Thank you for staying at Coastlands Umhlanga Hotel. We value your feedback and look forward to welcome you again soon.

8/10 Good

Theo

21 Oct 2019

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2019

Response from Management on 31 Oct 2019

Thank you for staying at Coastlands Umhlanga Hotel. We value your feedback and look forward to welcome you again soon.

10/10 Excellent

Michael

18 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2019

Response from Management on 31 Oct 2019

Thank you for staying at Coastlands Umhlanga Hotel. We value your feedback and look forward to welcome you again soon.

8/10 Good

MOHAMMEDSUFIYAN

17 Oct 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Oct 2019

Response from Management on 31 Oct 2019

Thank you for staying at Coastlands Umhlanga Hotel. We value your feedback and look forward to welcome you again soon.