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Reviews of The Royal Retreat Resort and Spa

4.5 out of 5
The Royal Retreat Resort and Spa
Village Hawala, Badi Hawala Road, Udaipur, Rajasthan

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 16 reviews" "
Rating 8 - Good. 2 out of 16 reviews" "
Rating 6 - Okay. 4 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

8.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ravikanth

Liked: Cleanliness, staff & service, property conditions & facilities
Quite a unique and exquisite property, every nook and cranny of this property is adorned with antiques and art pieces that keep surprising you moment to moment. The restaurant staff is so accommodating with exceptional service. Only thing you need to keep is n mind staying at their property is it will help if you have your own transportation, otherwise it can get tricky going in and out.
Stayed 3 nights in Dec 2023
Response from Ashish Vyas on 27 Dec 2023
Dear Ravikanth, Greetings from the Royal Retreat Resort & Spa, Udaipur ! Thank you for your ranking and great review for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Ambience and Environment
Stayed 3 nights in Nov 2023
Response from Ashish Vyas on 4 Dec 2023
Dear Ramesh, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your kind words of appreciation for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

4/10 Poor

Jignesh

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Property is good but services is too poor minimum 3 calls required for anything even checkout
Stayed 2 nights in Aug 2021
Response from Ashish Vyas on 17 Sept 2021
Dear Jignesh, We really appreciate you taking the time to share your review for the property with us. We sincerely apologise for the inconvenience caused to you at the resort. I will personally look into the same and assure that same is resolved and not repeated in future. We look forward to seeing you again soon. Warm Regards General Manager The Royal Retreat Resort & Spa ,Udaipur

6/10 Okay

Shriyansh

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Improve food quality
Stayed 2 nights in Aug 2021
Response from General Manager on 21 Aug 2021
Dear Mr Shriyansh, Thank you for reviewing you recent stay with us . First of all please accept our sincere apologies for the inconvenience caused to you in food quality, same has been conveyed to Chef and his team. Wishing you a good day ahead! Sincerely, Ashish Vyas

10/10 Excellent

Kalathiya

Stayed 1 night in Aug 2021
Response from Ashish Vyas on 17 Sept 2021
Dear Valued Guest Thank you so much for your 5-star rating and great recommendation ! We will share this with the entire team to let them know to keep up the amazing work Warm Regards The Royal Retreat Team

6/10 Okay

Verified traveller

Business traveller, Travelled with family, Travelled with group
Deluxe Budget Report - Good in General
This deluxe budgeted property. Good choice for friends and family weekend break. They need proper staff training. Rest all is fine.
Stayed 2 nights in Jun 2021
Response from The Royal Retreat Team on 8 Jun 2021
Dear Valued Guest, Thank you so much for taking out time to review our services ! We are glad for your ranking and appreciation. The staffing issue is due to the pandemic scenario across the globe. Our guest experience is most important factor. Warm Regards

10/10 Excellent

Palak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
oswaem & amaging Resort in udaipur
its wonder full place
Stayed 1 night in Sep 2020
Response from General Manager on 5 Feb 2021
Dear Palak, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your kind words of appreciation for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from General Manager on 5 Feb 2021
Dear Guest, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your ranking for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

10/10 Excellent

palak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Sep 2020
Response from General Manager on 5 Feb 2021
Dear Guest, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your ranking and review for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

10/10 Excellent

Adish

Must visit
Hotel royal retrea resort and spa is a good choice for travellers who have there own vehicle to drive to the resort. Resort is nestled into lush green mountain with maharaja designs through out the resort.
Stayed 2 nights in Sep 2018
Response from General Manager on 5 Feb 2021
Dear Guest, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your ranking and review for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

10/10 Excellent

Adish

Liked: Cleanliness, property conditions & facilities, room comfort
Must go
It was a pleasurable and relaxing vacation nestled in nature paradise around the Aravali mountain range.
Stayed 1 night in Aug 2017
Response from General Manager on 5 Feb 2021
Dear Guest, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your ranking and review for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

6/10 Okay

Verified traveller

Disliked: Cleanliness
NOT WORTH IT
I had booked two rooms.They asked for each person's ID who will be staying in the room.My mother wasn't carrying ID so they made me signed waiver her.I was asked relationships. I have been staying at hotels internationally for years.NEVER HEARD and been asked for provide IDs for all the persons.Rooms were not as per booking confirmation. No bathrobes, slippers or soaking tub. No balcony in one room where as booking was for room with balcony. We had a medical emergency so I called front desk for nearest doctor's info and phone number and asked if I can call the doctor from my room so front office staff said that local calls are chargeable and I will be charged even though booking info said local calls are free.No courtsey. Dusty furniture and phone. Noisy. Could not sleep in. NO ROYAL RETREAT...NEVER AGAIN.
Response from General Manager on 5 Feb 2021
Dear Guest, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your valuable review for the Resort and its services. Our guest experience is the utmost importance factor. We sincerely apologise for the inconvenience caused , we will definitely look into the matter.

8/10 Good

Paresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice rooms, and great breakfast
Extremely courteous and friendly staff members with prompt service. Hotel is truly meant to be a retreat, away from the city. Rooms are clean, but little things need to be cared for from a maintenance perspective or else I would have provided 5 stars.
Response from General Manager on 5 Feb 2021
Dear Mr Paresh, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your ranking and review for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 5 Feb 2021
Dear Guest, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your ranking for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

2/10 Terrible

Kash, St Albans

Disliked: Staff & service, room comfort
Stopover
1 night stay on a very cold night.No heating available.Eventually were provided with a poxy heater which wasn't effective at all as the room has very high ceiling.Utter chaos at breakfast. Definitely a 2* property if anything. Well overpriced. I would definitely gjve it a miss.
Response from General Manager on 5 Feb 2021
Dear Guest, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for choosing to stay with us and we sincerely apologize for the inconvenience caused to you during your stay. Hope you shall give us an opportunity to make up for the lapse. Looking forward to welcoming you back on your next visit to Udaipur! Kind Regards,