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Reviews of Hotel Palacio de Úbeda 5 G.L.

5 out of 5
Hotel Palacio de Úbeda 5 G.L.
Juan Pasquau, 4, Úbeda, Jaén

Reviews

8.6

Excellent

Rating 10 - Excellent. 37 out of 69 reviews" "
Rating 8 - Good. 18 out of 69 reviews" "
Rating 6 - Okay. 9 out of 69 reviews" "
Rating 4 - Poor. 4 out of 69 reviews" "
Rating 2 - Terrible. 1 out of 69 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, friendly staff
The hotel was so beautiful and the staff so friendly. We loved our one-night stay there.
Stayed 1 night in Sep 2023
Response from Hotel Palacio de Úbeda 5*GL on 21 Sept 2023
Dear Darrel,We are glad you had a good stay with us! Hope that everytime you come here receive the same experience and enjoy every single moment!

10/10 Excellent

brandy, hermosa beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was wonderful! The property and location was fantastic. I could of not been more pleased.
Stayed 2 nights in Feb 2023
Response from Hotel Palacio de Úbeda 5*GL on 9 Apr 2023
Dear Brandy,Thanks for your comment, we appreacite it. We hope your stay was so good that you decide to come back soon! Kind regards,

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, disappointing that the spa was not open? Parking booking was very confusing.
Stayed 2 nights in Oct 2022
Response from Hotel Palacio de Úbeda 5*GL on 7 Dec 2022
We are sorry that you can't enjoy every service we offer. We hope that you visit us again and have a good experience.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the historic quarter
The hotel is located in the centre of the beautiful historic town - within a very short walking distance of bars and restaurants. The hotel itself is lovely - well appointed, spotlessly clean large bedrooms and all the staff were very friendly and helpful. Breakfast was very good and it was great to have waiter service not the usual buffet style experience. A minor improvement would be in room tea and coffee making facilities which are generally the norm for this standard of hotel. But overall it was a great place to stay - highly recommended and Ubeda is a real delight.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs a little interior updating . Exterior is beautiful!
Stayed 1 night in Mar 2020

6/10 Okay

Lucie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
he reception is deceiving
The hôtel is very Nice and will situated but the staff at the réception quitte nasty
Stayed 1 night in Nov 2019

6/10 Okay

Volha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was ok. I would not give the hotel 5 stars. Strong 4. Customer service is not very good. Was expecting much better .
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó el hotel. Hermoso. El staff muy amable y atento. Las habitaciones de lujo
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
TV and wifi didn’t work properly. No hot water when we arrived.
Stayed 1 night in Aug 2019
Response from Dirección Palacio de Úbeda on 28 Aug 2019
Dear customer. Thank you for your comments. We will consider them in order to make the appropriate improvements. We hope you canvisit us again soon. Kind regards, Managing Palacio de Úbeda.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what I expected - dirty carpets, old facilities, dated spa...it is not 5 star
Stayed 1 night in Jul 2019
Response from Direccion Palcio de Ubeda on 28 Aug 2019
Dear Customer, We apologize for not meeting your expectations. We will transfer your comments to the Head Department. Kind regards, Manager Palacio de Ubeda

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our request for two single beds had been ignored. At breakfast we were ignored for about 15 mins.
Stayed 2 nights in May 2019

6/10 Okay

Melanie, New York

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Instagram Hotel - this hotel looks good on the surface but is nowhere near a 5 stars hotel. Attention to details caracterizes 5 star hotels (staff, rooms, etc), in The palacio Ubeda, hangers are branded ‘Mango’ (fast fashion brand): this is just an example. It does not prevent a good night sleep, but do not expect services of a 5 stars.
Stayed 1 night in Nov 2018
Response from Rooms Division & Sales Manager on 7 Dec 2018
Thank you for your comments. We have removed the hangers that you mentioned and investigated why this happened. We thank your feedback and we hope to see you around again and live a greater experience giving us a second opportunity.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic one night stay, treating ourselves.
One night stop here on a 2 week driving tour of Andalucia. Excellent service from the minute we walked through the door. Bags taken to our room whilst checking in. Valet car parking too. Spacious room with free standing hot tub, separate rain shower wet room, and a fancy toilet that washes and blow dries you!! Went for a dip in the roof top pool and it was very cold (it is October after all) Paid for the use of the thermal spa and have to say highly recommended. Didn't eat in hotel, rather we went to the selection of tapas restaurants with street dining on road adjacent to the hotel. Had a lovely wander around the town in the vending, you can pretty much see all there is to see in an hour. All in all highly recommended.
Stayed 1 night in Oct 2018
Response from Javier Igeño on 24 Oct 2018
Thank you very much for your feedback. We value and appreciate every comment and take note of any suggestion to improve. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location. Staff excellent. Lobby decor excellent. Room decor not quite thought through. Room facilities excellent
Stayed 1 night in Sep 2018
Response from Rooms Division Manager on 4 Nov 2018
Thank you for your feedback. We appreciate your comments and they keep us striving for excellence. We will consider your opinion for future changes.

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cultural break
Fabulous room. Just short of a comfortable sofa or seat, plenty room for one to be put in. Also a long mirror maybe inside wardrobe. Food in gastrobar great, not worth eating anywhere else in town. Staff in bar couldn't be better especially Raphael. Recommend to anyone for a break in Ubeda.
Stayed 2 nights in Jul 2018

2/10 Terrible

Keith

Disliked: Staff & service, property conditions & facilities
Definitely not 5 star!
We booked a junior suite. It had poor views of an old tower with boarded up windows and thick bird droppings on the windowsill.The room was built round a tower, with floor to ceiling windows covered by thin curtains. The other small window overlooked the street.The TV was an afterthought with cables running from it across the wall to the sockets.The coffee making facilities were placed right underneath the TV which jutted so you could crack your head on the TV corner.The room had a separate shower room & toilet but the bath and the basins were in the suite next to the bed.I could understand the logic of this if you had a view from the bath.There was a sheaf of 6 photocopied tatty pieces of paper in a folder which comprised of the only information provided about the hotel and surrounding areas.Unlike the description there was no city view and there were no extras in the empty minibar only water.Although there was a swimming pool onsite it was very difficult to find.We had booked half board and were looking forward to eating in the 5 star restaurant.But the restaurant was closed and the staff were very coy about when its going to re-open. Our meal was served in a tiny room off the bar set up with 4 tables. Another couple sat next to us but it was quite intimidating as they were close enough to hear every word of conversation. Beakfast in the morning was good although it's an extra 18 euros if you wanted cooked food. All in all not a pleasant experience. Just an expensive one!
Stayed 1 night in Jun 2018

8/10 Good

Patricia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A discovery place
Úbeda is quite a calm and charming city protects Ted by UNESCO. The hotel works on a previous palace, they have done an amazing job to restore the place. Still few details could be added to make it perfect; I.e the swimming at the roof top is really nice but there isn’t a bar to grab a refreshing drink. The room was very spacious as we took a big one. Few decoration could still be addressed as the empty space looks a bit bizarre. The staffs were really nice and the personalized breakfast was really enjoyable. The location is very convenient to just jump out and discover the historical monuments and places. The views from the Mirador towards the olives fields are breathtaking! Please be aware that you are in Spain and no restaurant opens before 8:00PM! The toilets are equipped with the Japanese technology, quite an experience :-)
Stayed 1 night in Jul 2018

10/10 Excellent

frank, L.A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. We loved our room and the staff was great. I really recommend this place. Great location too.
Stayed 1 night in Jun 2018

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location right in the centre of town
We spent a very enjoyable day in this town.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 20 Aug 2016
Estimado Antonio, Gracias por su puntuación, la cual sin duda nos ayuda a querer seguir ofreciendo el mejor de nuestros servicios. Atentamente,

4/10 Poor

Monica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Un jotel de Gran lujo que no funciones el wifi y que la bañera inunde la habitación... ademas notificas que no funciona y la solución es mañana. Mañana abandono el hotel.
Stayed 1 night in May 2024
Response from Hotel Palacio de Úbeda 5*GL on 22 May 2024
Estimada Mónica,Lamentamos que su estancia se haya visto dañada por algunas incidencias durante la misma. Como es de entender, ciertos problemas no pueden resolverse al acto porque no dependen directamente de nosotros (comunicarse con compañías telefónicas en días festivos es prácticamente imposible).De igual forma, reiteramos nuestras disculpas por las molestias ocasionadas.Atentamente,

10/10 Excellent

Ana Maria Sanchez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precioso
Stayed 1 night in Apr 2024
Response from Hotel Palacio de Úbeda 5*GL on 11 Apr 2024
Estimada Ana María,Nos alegra saber que nuestro establecimiento ha sido de su agrado y que así lo comparta. Gracias por hacernos llegar su valoración.Esperamos poder contar nuevamente con su visita.Atentamente,

10/10 Excellent

CRISTINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Palacio de Úbeda 5*GL on 11 Apr 2024
Estimada Cristina,Agradecemos enormemente su valoración. Esperemos que vuelva a disfrutar y relajarse en nuestro establecimiento.Atentamente,

8/10 Good

José Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Palacio de Úbeda 5*GL on 4 Feb 2024
Estimado José Antonio,Esperemos su estancia fuese de su agrado, y esperamos volver a contar con su presencia en un futuro cercano, para ver en este caso si se puede alcanzar lo máximo y mejorar su experiencia.Atentamente,

6/10 Okay

Vivian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
El edificio muy agradable. Los dormitorios tiene muy buen tamaño pero mal diseño en los baños. No nos quedamos en la parte del palacio sino en una parte nueva porque la parte del palacio estaba cerrado. No nos gusto nada eso
Stayed 2 nights in Jan 2024
Response from Hotel Palacio de Úbeda 5*GL on 4 Feb 2024
Estimada Vivian,Lamentamos que haya tenido esa sensación, pero ni mucho más lejos de la realidad. Su habitación estaba ubicada en el edificio principal solo que alejada de la zona de obras que hubo durante el transcurso de su estancia. Buscamos la mejor habitación posible para que durante la misma no tuviera molestias alguna y pudiera descansar como es debido.De igual forma y aprovechando las indicaciones que da, en lo que respecta al diseño, el hotel se ha hecho con el más exquisito de los gustos, pues se trata de buscar combinar un edificio histórico del siglo XVI con la modernidad de hoy en día.Esperamos volver a contar con su visita y descubrir nuevos rincones dentro de nuestro maravilloso establecimiento.Atentamente,

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El personal ha sido maravilloso y nos ha encantado la decoración y la comodidad de la habitación.
Stayed 1 night in Nov 2023

10/10 Excellent

Maria Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito
Stayed 1 night in Oct 2023
Response from Hotel Palacio de Úbeda 5*GL on 30 Oct 2023
Estimada María Dolores,Agradecemos su comentario y nos alegra saber que le ha gustado nuestro establecimiento. Esperemos volver a contar su visita en otra próxima ocasión!Atentamente,

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Palacio de Úbeda 5*GL on 16 Oct 2023
Estimado Raúl,Nos alegra saber que su estancia ha sido de su agrado. Esperemos que pueda volver a repetir en una ocasión cercana y vuelva a ser igual de agradable.Atentamente,

10/10 Excellent

Eulalio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble
Stayed 3 nights in Sep 2023
Response from Hotel Palacio de Úbeda 5*GL on 14 Sept 2023
Estimado Eulalio,Muchas gracias por su valoración. Esperemos que la estancia fuese realmente de su agrado y podamos volver a contar con su visita nuevamente.Atentamente,

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias al personal
Stayed 3 nights in Aug 2023
Response from Hotel Palacio de Úbeda 5*GL on 24 Aug 2023
Estimado Luis,Muchísimas gracias por su valoración. Esperemos que disfrutase su estancia al máximo y que podamos volver a contar con su presencia.Desde el equipo del Hotel, le deseamos felices estancias en sus próximos viajes.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Das Essen war fürchterlich. Das Personal ganz wunderbar. Preis-/Leistungsverhältnis des Restaurants ist ein Witz. Für ein fast komplett rohes Stück Fleisch und Spargeln aus der Dose (!!) 36 Euro bezahlt. Unbedingt woanders essen.
Stayed 1 night in Aug 2023
Response from Hotel Palacio de Úbeda 5*GL on 24 Aug 2023
Lieber Kunde,Wir bedauern, dass die gewonnene Erfahrung nicht die beste war, die Sie machen konnten. Wir hoffen, dass dieses Problem bei zukünftigen Gelegenheiten gelöst werden kann und Sie einen angenehmen Aufenthalt in unserem Palast genießen werden.Aufrichtig,

8/10 Good

mireille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Hotel Palacio de Úbeda 5*GL on 28 May 2023
Estimada Mireille,Muchas gracias por su valoración. Nos alegra saber que ha tenido una agradable estancia en nuestro alojamiento. Esperemos que pueda volver a disfrutarla nuevamente junto a nosotros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Endroit magnifique. Accueil super, chambres parfaites. Douche speciale mais si on ne met pas un linge, il y a de l eau partout. Dommage. Manque miroir grossissant pour se maquiller dans la salle de bains. Petit dejeuner tres bien et personnel super sympa et accueillant. Par contre, les repas a la taberna et le soir nuls pour 1 hotel 5 etoiles. Le chef n est pas du tout a sa place dans l établissement . Desolés lais vu que vous demandez notre avis...
Stayed 1 night in May 2023

4/10 Poor

Tine Charlotte

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Service fra personalet i receptionen var ok. Vi havde halvpension og her var maden elendig og serveringen inkompetent. Morgenmaden var middel kvalitet. vi skulle rykke personalet tre gange for kaffe og to gange for en yoghurt. Det er lidt anstrengende i betragtning af at hotellet har fem stjerner. Vi kommer ikke igen, værelset var stort og fint, men vil ikke fungere optimalt ved flere dages ophold.
Stayed 1 night in Apr 2023

10/10 Excellent

Charo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo fenomenal
Stayed 1 night in Dec 2022
Response from Hotel Palacio de Úbeda 5*GL on 7 Dec 2022
Muchas gracias por su comentario. Esperemos que todo fuese de su agrado y podamos contar de nuevo con su visita.

8/10 Good

MARIAN MUÑOZ

Travelled with partner
Liked: Cleanliness, staff & service
El hotel es bonito, pero no es un 5 estrellas GL

10/10 Excellent

Hans

Stayed 1 night in Oct 2022
Response from Hotel Palacio de Úbeda 5*GL on 7 Dec 2022
Muchas gracias por su valoración. Lo agradecemos y valoramos. Esperamos tenerle pronto de nuevo con nosotros.

6/10 Okay

Ricardo García

Travelled with partner
Liked: Cleanliness, amenities
Precioso palacete, aunque las instalaciones están por debajo del nivel que se espera
Stayed 1 night in Sep 2022
Response from Palacio de Úbeda 5*GL on 2 Oct 2022
Estimado Sr. García, Gracias por hacernos llegar su valoración sobre nuestras instalaciones.Lamentamos que no hayan percibido la calidad que esperaban y procederemos al estudio de sus comentarios para tratar de mejorar en todos los aspectos posibles.Atentamente,Hotel Palacio de Úbeda 5*GL

10/10 Excellent

Ara

Stayed 1 night in Sep 2022

8/10 Good

Alberto

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel 5* sin zapatillas en la habitación?
La habitación es muy amplia y decorada con mucho estilo. Pregunté porque no había zapatillas en la habitación y me dijeron que no les había llegado el pedido desde hace 2 semanas ¿?! Siendo un hotel de 5* y habitaciones +150€/noche deberían tener una solución (y respuesta) mucho mejor.
Stayed 1 night in Jan 2022

6/10 Okay

Felix, adrid

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
La habitación y la situación El personal es muy inexperto No tienen casi personal para los desayunos y se hacen eternos
Stayed 2 nights in Feb 2020
Response from Dirección on 24 Feb 2020
Estimado Felix, Gracias por hacernos llegar su valoración sobre nuestro hotel. Lamentamos que su estancia no fuera del todo satisfactoria y hemos tomado nota de sus comentarios para estudiarlos e implementar las mejoras oportunas. Esperamos que puedan visitarnos en otra ocasión. Atentamente, Dirección Palacio de Úbeda.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien situado en el casco histórico. Habitación muy amplio y cómodo. Restaurante excelente y el personal en todo el hotel muy amable
Stayed 2 nights in Jan 2020

10/10 Excellent

MARIA JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grata experiencia en pleno centro histórico.
Experiencia agradable, hemos estado como en casa. Recepcionistas y resto de personal muy amables. Desayuno perfecto. Bar con selección de tapas deliciosas. Habitación amplia, confortable y con detalles de lujo. El Spa lo recomiendo, muy relajante. Agradezco los servicios prestados y felicito a todo el personal del hotel.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Antonio Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación está espectacular y el personal es muy servicial.
Stayed 1 night in Sep 2019

10/10 Excellent

Eckhardt, Guardamar

Travelled with family
Liked: Staff & service, property conditions & facilities
Ausgezeichnetes Hotel, zentrale Lage, sehr grosse und moderne Zimmer
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Koele ontvangst bij incheck. Mooie gebouw en interieur. Lawaaierige airco in kamer. Bijna al het personeel sprak en begreep enkel Spaans! Hotel overgewaardeerd .
Stayed 1 night in Aug 2019
Response from Dirección Palacio de Úbeda on 28 Aug 2019
Dear Customer, Thank you for sending us your comments. We take note of them to be able to improve on what he tells us. We hope you can visit us again soon and you can check the improvements. Sincerely, Managing Palacio de Úbeda

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019